The difference between Personalization and Customization. Also explored are user experience issues with personalization. Case study of personalization features in GMail, Amazon, My Yahoo !
Tutorial on metrics of user engagement -- Applications to Search & E- commerceMounia Lalmas-Roelleke
User engagement plays a central role in companies operating online services, such as search engines, news portals, e-commerce sites, and social networks. A main challenge is to leverage collected knowledge about the daily online behavior of millions of users to understand what engage them short-term and more importantly long-term. The most common way that engagement is measured is through various online metrics, acting as proxy measures of user engagement. This tutorial reviews these metrics and proposes a taxonomy of metrics. As case studies, it focuses on two types of services, search and e-commerce. The tutorial also discusses how to develop better machine learning models to optimize online metrics, and design experiments to test these models.
This tutorial was given by Mounia Lalmas from Spotify and Liangjie Long from Etsy Inc.
This tutorial was presented at WSDM 2018 (11th ACM International Conference on Web Search and Data Mining). It is the first delivery of this tutorial, so feedbacks and comments are welcome. We intend to continue working on this material.
Google Analytics for Beginners - TrainingRuben Vezzoli
I used this presentation for an internal training about Google Analytics and Web Analytics.
Google Analytics Training for Beginners.
Google Analytics Tutorial
Google Analytics for Dummies
Google Analytics Guide
Presented at Strata San Jose 2018. Shares how Netflix enables business teams to perform cohort analysis on very large, high dimensional data by using Big Data and web application technologies such as Spark, Druid, Node, React, and D3
The Conversion Optimization System: 14 Steps for More Conversions and More Sales
Are you struggling with low website conversion rates? Not sure how to increase your online sales? This is the master class for you. The Conversion Optimization System is a 14-steps process to produce repeatable and consistent increases in website conversion rates. The system has been successful used on over 500 projects and conducted more than 7,000 successful A/B tests with it. Discover the process that has been used by some of the top online companies such as eBay, 3M, O'Reilly and many others.
Be prepared to discover the real secret of conducting a successful CRO project including:
1. Conducting heuristic analysis
2. Conducting qualitative and quantitative analysis
3. Creating a conversion roadmap
4. Testing a test hypothesis
5. Conduct A/B test
Tutorial on metrics of user engagement -- Applications to Search & E- commerceMounia Lalmas-Roelleke
User engagement plays a central role in companies operating online services, such as search engines, news portals, e-commerce sites, and social networks. A main challenge is to leverage collected knowledge about the daily online behavior of millions of users to understand what engage them short-term and more importantly long-term. The most common way that engagement is measured is through various online metrics, acting as proxy measures of user engagement. This tutorial reviews these metrics and proposes a taxonomy of metrics. As case studies, it focuses on two types of services, search and e-commerce. The tutorial also discusses how to develop better machine learning models to optimize online metrics, and design experiments to test these models.
This tutorial was given by Mounia Lalmas from Spotify and Liangjie Long from Etsy Inc.
This tutorial was presented at WSDM 2018 (11th ACM International Conference on Web Search and Data Mining). It is the first delivery of this tutorial, so feedbacks and comments are welcome. We intend to continue working on this material.
Google Analytics for Beginners - TrainingRuben Vezzoli
I used this presentation for an internal training about Google Analytics and Web Analytics.
Google Analytics Training for Beginners.
Google Analytics Tutorial
Google Analytics for Dummies
Google Analytics Guide
Presented at Strata San Jose 2018. Shares how Netflix enables business teams to perform cohort analysis on very large, high dimensional data by using Big Data and web application technologies such as Spark, Druid, Node, React, and D3
The Conversion Optimization System: 14 Steps for More Conversions and More Sales
Are you struggling with low website conversion rates? Not sure how to increase your online sales? This is the master class for you. The Conversion Optimization System is a 14-steps process to produce repeatable and consistent increases in website conversion rates. The system has been successful used on over 500 projects and conducted more than 7,000 successful A/B tests with it. Discover the process that has been used by some of the top online companies such as eBay, 3M, O'Reilly and many others.
Be prepared to discover the real secret of conducting a successful CRO project including:
1. Conducting heuristic analysis
2. Conducting qualitative and quantitative analysis
3. Creating a conversion roadmap
4. Testing a test hypothesis
5. Conduct A/B test
70% of the top global websites are using Google Analytics. Ever feel overwhelmed with all the reports, metrics, dashboards in Google Analytics?
How to really find the actionable insights from Google Analytics data that can help your marketing and product team to improve their performance?
You can find here top 10 practical analysis tips that will provide you with actionable insights immediately
Driving Growth and Higher ROI across your touch points with AI-Powered Custom...Jack Nguyen (Hung Tien)
It is no longer sufficient to reach your customer via one marketing channel. All brands are suffering from data silo across the web, app, email ... due to point solutions usage. With increasing cost of acquiring new customers, it's crucial to identify who your real potential customers are, what they really like. In this presentation, you will see how at Insider, we help brands identify a 360 understanding of customers using predictive technology to scale and avoid manual segmentations. Then, empower brands to reach this audience across different touchpoints in a fully automated manner.
https://useinsider.com
In these slides you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
Measurefest - GA4 From Migration to Measurement - The Key To Success.pptxSam Thomas
Slides from my recent talk at Measurefest (October 22) in Brighton. It'll walk you through some key considerations when looking at migration and measurement, and the key differences between GA4 and UA.
With the digitization of everything and the growth of liquid expectations, companies now have the daunting task as well as the opportunity to help their customers fulfill their wildest intents.
In this presentation discover how Accenture Interactive will discuss how personalization is revolutionizing marketing strategies.
The Key Takeaways:
- Major digital marketing trends where personalization is proving disruptive
- Accenture Interactive’s POV on personalization and practical frameworks you can apply
- What’s next including how the customer genome will change customer relationships
Epoca presented at Service Design Drinks Milan #3 how to use the customer journey map tool in b2b projects, showcasing a case-study they have been working on in the last years.
Test for Success: A Guide to A/B Testing on Emails & Landing PagesOptimizely
Email marketing is a key component to any successful marketing strategy — and it's constantly evolving! That's why testing and optimizing your communications is just as important as the strategy itself.
Sometimes knowing how, what, and when to test can seem overwhelming but don't worry, we've got your back. Join this informative webinar with Jessica Langensand of Marketo and Allison Sparrow of Optimizely to discover:
How to design an effective email A/B test
What to test in your emails and landing pages
Testing ideas you'll want to share with your team!
These slides are from a talk I gave at Google Campus Madrid for the Machine Learning Meetup. The main subject is uplift modelling. Starting from a churn model approach for an e-gaming company, we introduce when to apply uplift methods, how to mathematically model them, and finally, how to evaluate them.
Most digital companies still focus too much on customer acquisitions neglecting to retain them, raising their lifetime value to recoup initial acquisition cost. A quick sharing of the most important Customer Relationship Management metric and how to act on it to drive engagement & retention.
With the ever increasing marketing cost due to high competition, it becomes more and more important for e-commerce to create a better user experience to not losing them to your competitors and create a competitive advantage.
Whether good or bad, online reviews are a critical factor in the consumer’s path to purchase, across various industries. This presentation reviews the importance of online reviews, who writes them and why, the nature of them etc.Enjoy reading!
E Source JourneyHub is an intuitive, interactive, and collaborative web-based tool that allows utilities to easily map their customer touchpoints and to better understand how customers interact with and feel about their utility companies.
Customer churn has become a big issue in many banks because it costs a lot more to acquire a new customer than retaining existing ones. With the use of a customer churn prediction model possible churners in a bank can be identified, and as a result the bank can take some action to prevent them from leaving. In order to set up such a model in a bank in Iceland few things have to be considered. How a churner in a bank is defined, and which variables and methods to use. We propose that a churner for that Icelandic bank should be defined as a customer who has not been active for the last three months based on the bank definition of an active customer. Behavioral and demographic variables should be used as an input for the model, and either decision tree or logistic regression used as a technique.
Using AdWords as a research tool through analyzing the potential keywords your customers are searching for. There is also a discussion of how to understand your website from an action/task perspective, and targeting strategies for your audience.
Personalization in e-commerce components & conceptuals by parkavi_vasan_divakarParkavi Vasan Ravichandran
-Personalization for websites.
-This presentation helps to understand the various components and concepts involved in personalization.
-Formulates certain approaches and strategies,in tuning-up personalization for websites.
-Explains on-site, real time, progressive personalization and related concepts.
-Understanding users on the basis of visitor, shopper and customer.
-Mapping user journey to personalization optimization.
70% of the top global websites are using Google Analytics. Ever feel overwhelmed with all the reports, metrics, dashboards in Google Analytics?
How to really find the actionable insights from Google Analytics data that can help your marketing and product team to improve their performance?
You can find here top 10 practical analysis tips that will provide you with actionable insights immediately
Driving Growth and Higher ROI across your touch points with AI-Powered Custom...Jack Nguyen (Hung Tien)
It is no longer sufficient to reach your customer via one marketing channel. All brands are suffering from data silo across the web, app, email ... due to point solutions usage. With increasing cost of acquiring new customers, it's crucial to identify who your real potential customers are, what they really like. In this presentation, you will see how at Insider, we help brands identify a 360 understanding of customers using predictive technology to scale and avoid manual segmentations. Then, empower brands to reach this audience across different touchpoints in a fully automated manner.
https://useinsider.com
In these slides you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
Measurefest - GA4 From Migration to Measurement - The Key To Success.pptxSam Thomas
Slides from my recent talk at Measurefest (October 22) in Brighton. It'll walk you through some key considerations when looking at migration and measurement, and the key differences between GA4 and UA.
With the digitization of everything and the growth of liquid expectations, companies now have the daunting task as well as the opportunity to help their customers fulfill their wildest intents.
In this presentation discover how Accenture Interactive will discuss how personalization is revolutionizing marketing strategies.
The Key Takeaways:
- Major digital marketing trends where personalization is proving disruptive
- Accenture Interactive’s POV on personalization and practical frameworks you can apply
- What’s next including how the customer genome will change customer relationships
Epoca presented at Service Design Drinks Milan #3 how to use the customer journey map tool in b2b projects, showcasing a case-study they have been working on in the last years.
Test for Success: A Guide to A/B Testing on Emails & Landing PagesOptimizely
Email marketing is a key component to any successful marketing strategy — and it's constantly evolving! That's why testing and optimizing your communications is just as important as the strategy itself.
Sometimes knowing how, what, and when to test can seem overwhelming but don't worry, we've got your back. Join this informative webinar with Jessica Langensand of Marketo and Allison Sparrow of Optimizely to discover:
How to design an effective email A/B test
What to test in your emails and landing pages
Testing ideas you'll want to share with your team!
These slides are from a talk I gave at Google Campus Madrid for the Machine Learning Meetup. The main subject is uplift modelling. Starting from a churn model approach for an e-gaming company, we introduce when to apply uplift methods, how to mathematically model them, and finally, how to evaluate them.
Most digital companies still focus too much on customer acquisitions neglecting to retain them, raising their lifetime value to recoup initial acquisition cost. A quick sharing of the most important Customer Relationship Management metric and how to act on it to drive engagement & retention.
With the ever increasing marketing cost due to high competition, it becomes more and more important for e-commerce to create a better user experience to not losing them to your competitors and create a competitive advantage.
Whether good or bad, online reviews are a critical factor in the consumer’s path to purchase, across various industries. This presentation reviews the importance of online reviews, who writes them and why, the nature of them etc.Enjoy reading!
E Source JourneyHub is an intuitive, interactive, and collaborative web-based tool that allows utilities to easily map their customer touchpoints and to better understand how customers interact with and feel about their utility companies.
Customer churn has become a big issue in many banks because it costs a lot more to acquire a new customer than retaining existing ones. With the use of a customer churn prediction model possible churners in a bank can be identified, and as a result the bank can take some action to prevent them from leaving. In order to set up such a model in a bank in Iceland few things have to be considered. How a churner in a bank is defined, and which variables and methods to use. We propose that a churner for that Icelandic bank should be defined as a customer who has not been active for the last three months based on the bank definition of an active customer. Behavioral and demographic variables should be used as an input for the model, and either decision tree or logistic regression used as a technique.
Using AdWords as a research tool through analyzing the potential keywords your customers are searching for. There is also a discussion of how to understand your website from an action/task perspective, and targeting strategies for your audience.
Personalization in e-commerce components & conceptuals by parkavi_vasan_divakarParkavi Vasan Ravichandran
-Personalization for websites.
-This presentation helps to understand the various components and concepts involved in personalization.
-Formulates certain approaches and strategies,in tuning-up personalization for websites.
-Explains on-site, real time, progressive personalization and related concepts.
-Understanding users on the basis of visitor, shopper and customer.
-Mapping user journey to personalization optimization.
Why Building a Recommendation Engine is a Good Strategy for Your eCommerce Bu...Alaina Carter
A practical recommendation engine collects accurate customer data and shows the products that have a good chance of making it to their shopping cart. It is the latest technology that strengthens the business and customer relationship, and it is crucial to stay ahead in this competitive landscape. Read more to know why building a recommendation engine is an excellent strategy for your eCommerce business.
Usability: whats the use? Presented by We are Sigma and PRWDNexer Digital
For websites, good usability is a matter of survival. If a website is difficult to use, people leave. If the homepage fails to clearly state what a company offers and what users can do on the site, people leave. If users get lost on a website, they leave. For intranets and applications the question is one of productivity. In many organisations employees waste inordinate amounts of time searching for and assimilating the information they need to do their jobs. This lost time has a real, tangible value so ROI for designing internal systems with User Experience in mind, and spending some time testing and improving the usability of the system, is pretty compelling.
As people with a strong User Experience focus we don’t need to be convinced of the value of good usability, but for many companies who are thinking of revamping their site, intranet or portal it isn’t quite so clear cut.
Presented by Chris Bush, www.wearesigma.com and
Paul Rouke, www.prwd.co.uk
Use Amazon.com personalization on your WooCommerce store.WP Engine
New Amazon for WordPress plugin features, co-authored with WP Engine.
What if you could use the same recommendation engine that Amazon uses for your own ecommerce site? Well, there will soon be a plugin for that.
Watch webinar and see demo here: https://hs.wpengine.com/21q1-webinar-amazon-personalize-for-woocommerce?utm_medium=referral&utm_source=slideshare&utm_campaign=global_slideshare_AWS
Personalization: The Ultimate Tool for Creating a Competitive AdvantageChris Risner
Personalization and customization of the customer experience at every touchpoint is critical to creating a lasting and successful relationship. Customers and website visitors are continuing to demand relevant customer experiences in every part of the buyer's journey...and beyond. For example, nearly three-fourths (74%) of online consumers get frustrated with websites when content (e.g. offers, ads, promotions) appear that have nothing to do with their interests (Janrain & Harris Interactive, 2015).
This webinar will explore why personalization is important, how personalization works, what it can do for your organization, and provide examples of how it can be used including the types of technologies that enable it to work. Join us for a webinar on Thursday, November 17th, at 1PM CT.
What you will learn:
- Background and research on why personalization matters and is important
- How personalization works
- What personalization can do for an organization including increasing revenue and improving the customer experience
- Relevant examples of how personalization can be used
- The technologies that can be employed to effectively make personalization happen
Content personalization - the buzzword explainedPetr Anderle
What exactly is content personalization - what is the objective, how to manage content personalization, how to measure it and evaluate it, what systems are needed to deliver personalized customer experience
leewayhertz.com-How to build an AI-powered recommendation system.pdfrobertsamuel23
The internet has transformed the way we shop, with a vast selection of products available
for purchase online. However, this convenience comes at a cost, with consumers having to
sort through countless options, making it an overwhelming and tiring task.
Slides from the usability seminar delivered by Paul Rouke, Head of Usability at PRWD, and Chris Bush, UX Consultant at Sigma, looking at usability and user experience for web and mobile
Learn the building blocks for a solid, money-generating web presence. This goes far beyond a simple web site, and includes generating relevant traffic to that site that will readily convert into buyers of your products and services.
Similar to User experience issues -- Personalization vs. Customization (20)
Preliminary Usability review of Foreign Exchange Card web application. After the client approved the recommendations, we started an iterative design phase and then finally developed a front-end prototype.
A talk we had at Texity systems.
Topics were
“ Are you really a User Experience Designer ?
The shift from product design to process design”
Contents
- what is user experience ? A bit of historical perspective
- Who coined the term and what did he mean ? ( Don Norman coined this term)
- how does IA, interaction design, usability, user research, relate to user experience ?
- what is product user experience ?
- how is different from user experience design of a service ?
- if this is User Experience, then what exactly is customer experience ?
- Should there be a designation called User Experience designer?
- The CEO, the engineer, the sales manager , product manager ….. are they UX designers or they aren’t ?
- Product design vs Process design
- The notion of a User , and who is the Customer ….. can user and customer be same ?
- A better term : DUX ( designing for user experience )
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
User experience issues -- Personalization vs. Customization
1. Vinay Mohanty & Devesh Jagatram Personalization vs. Customization User experience issues- A case study Friday, June 5, 2009 CONFIDENTIAL
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5. Personalization vs Customization Customization Personalization You explicitly specify what you want. It gives explicit user control ( you are what you say you are ) E.g. choosing which information elements might be presented on a home page, choosing display colors, etc. Customization is at a generic "feature" level , where you see/hide etc what you want My Yahoo is an example of customization where you tell the site what you want Personalization uses implicit interests and learns what you like from your actions ( you are what you click on and what you buy ) E.g. getting the information related to one’s preferences and regular activities Personalization is at the data/ content served level Amazon.com is an example of personalization where the latter learns your interests and adapts to your needs
9. Customization features in My Yahoo! Name Single point access with latest activities related to each service Single point access with latest activities related to each service
10. Customization features in My Yahoo! Choice of services to be listed (users can show / hide sections) Choice of services to be listed (users can show / hide sections)
11. Customization features in My Yahoo! Choice of colors / layout and other settings pertaining to UI Choice of colors / layout and other settings pertaining to UI Prioritizing services by specifying their placement on screen
12. Customization features in My Yahoo! Allowing users to add non-Yahoo! sections – providing access to all frequently used services / sites from one point
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14. Personalization features in Amazon Recording customer preferences by asking her to rate/tag products ( 2 way communication) Recording customer preferences by asking her to rate/tag products ( 2 way communication) Recording customer preferences by asking her to rate/tag products ( 2 way communication)
15. Personalization features in Amazon Advertisements related to what’s on wishlists Advertisements related to what’s on cart
16. Personalization features in Amazon Name Name Recommendations based on preferences of people with similar profile Recommendations based on preferences of people with similar profile Recommendations based on browsing history