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Higher School of Economics

User experience in marketing

Evlampiev Mark
Higher School of Economics

structure
Introduction
Theoretical background
Methodology and procedure
Predicted outcomes
Limitations of research
Higher School of Economics

The way user first meet the
interface can predetermine his
consumer behavior.
Higher School of Economics

JeansPick

hand crafted premium jeans that are
impossible to recreate in mass production
Higher School of Economics

problem

visitors

buyers

majority of website visitors do not become buyers
Higher School of Economics

purpose

visitors

buyers

identify the reasons of users dissatisfaction that
lead to visitors outflow from the website
Higher School of Economics

research questions
1. Can User Interface affect the conversion from visitors buyers?

2. How do User Experience influence consumer decision-making process?
Higher School of Economics
Completion
Visual Design
Concrete
Interface
Design

Navigation
Design

The Elements of
User Experience

Interaction
Design

Information
Architecture

time

Information Design

Jesse James Garrett
Content
Functional
Specification Requirements
Conception
User Needs
Abstract

Site Objectives
Higher School of Economics

methods

focus group

observations
participant and non participant
Higher School of Economics

increase
amount of
purchases.

enrich UX
upgrade UI

results
Higher School of Economics

limitations
selection for focus group

time

money
Higher School of Economics

thank you for your attention

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User experience in marketing

  • 1. Higher School of Economics User experience in marketing Evlampiev Mark
  • 2. Higher School of Economics structure Introduction Theoretical background Methodology and procedure Predicted outcomes Limitations of research
  • 3. Higher School of Economics The way user first meet the interface can predetermine his consumer behavior.
  • 4. Higher School of Economics JeansPick hand crafted premium jeans that are impossible to recreate in mass production
  • 5. Higher School of Economics problem visitors buyers majority of website visitors do not become buyers
  • 6. Higher School of Economics purpose visitors buyers identify the reasons of users dissatisfaction that lead to visitors outflow from the website
  • 7. Higher School of Economics research questions 1. Can User Interface affect the conversion from visitors buyers? 2. How do User Experience influence consumer decision-making process?
  • 8. Higher School of Economics Completion Visual Design Concrete Interface Design Navigation Design The Elements of User Experience Interaction Design Information Architecture time Information Design Jesse James Garrett Content Functional Specification Requirements Conception User Needs Abstract Site Objectives
  • 9. Higher School of Economics methods focus group observations participant and non participant
  • 10. Higher School of Economics increase amount of purchases. enrich UX upgrade UI results
  • 11. Higher School of Economics limitations selection for focus group time money
  • 12. Higher School of Economics thank you for your attention