The Presentation of Display of Will for 2013 Technology-enabled User Experience Design Project supervised by drhhtang@NTUST. This is a multi-disciplinary collaboration project for the benefits of the elderly. The slide is for the mid-term presentation in National Taiwan University of Science and Technology on April 12 2013. More info could be found here http://ditldesign.sqsp.com/blog/2013/3/31/101.
This is the Design Report of HearMe project. This project won the Golden Award of UXD Award in User Friendly 2013 in Shanghai, China. The number of teams is 280, and the duration is 6 months. This multidisciplinary team was consisted of NTUST and NCCU under the supervision of drhhtang as UX expert and Jones as IT expert. The following are some Chinese news:
- 第五届中国用户体验设计大赛颁奖礼现场获知名心理学专家Donald Norman亲临颁奖,台科大政大DITT金獎。 http://www.uxdaward.org/newsdetail.aspx?InfoID=468
- 政大的新聞 http://comm.nccu.edu.tw/02_list_detail.php?sn=886
- 網路的評價 http://www.inside.com.tw/2013/12/02/designers-where-are-you-going-to-work
This is the final report of the graduation project, produced by 吳尚哲 and supervised by drhhtang, at National Taiwan University of Science and Technology, Taiwan, in 2010 JUNE.
The Presentation of Display of Will for 2013 Technology-enabled User Experience Design Project supervised by drhhtang@NTUST. This is a multi-disciplinary collaboration project for the benefits of the elderly. The slide is for the mid-term presentation in National Taiwan University of Science and Technology on April 12 2013. More info could be found here http://ditldesign.sqsp.com/blog/2013/3/31/101.
This is the Design Report of HearMe project. This project won the Golden Award of UXD Award in User Friendly 2013 in Shanghai, China. The number of teams is 280, and the duration is 6 months. This multidisciplinary team was consisted of NTUST and NCCU under the supervision of drhhtang as UX expert and Jones as IT expert. The following are some Chinese news:
- 第五届中国用户体验设计大赛颁奖礼现场获知名心理学专家Donald Norman亲临颁奖,台科大政大DITT金獎。 http://www.uxdaward.org/newsdetail.aspx?InfoID=468
- 政大的新聞 http://comm.nccu.edu.tw/02_list_detail.php?sn=886
- 網路的評價 http://www.inside.com.tw/2013/12/02/designers-where-are-you-going-to-work
This is the final report of the graduation project, produced by 吳尚哲 and supervised by drhhtang, at National Taiwan University of Science and Technology, Taiwan, in 2010 JUNE.
This is the User Experience Report of HearMe project. This project won the Golden Award of UXD Award in User Friendly 2013 in Shanghai, China. The number of teams is 280, and the duration is 6 months. This multidisciplinary team was consisted of NTUST and NCCU under the supervision of drhhtang as UX expert and Jones as IT expert. The following are some Chinese news:
- 第五届中国用户体验设计大赛颁奖礼现场获知名心理学专家Donald Norman亲临颁奖,台科大政大DITT金獎。 http://www.uxdaward.org/newsdetail.aspx?InfoID=468
- 政大的新聞 http://comm.nccu.edu.tw/02_list_detail.php?sn=886
- 網路的評價 http://www.inside.com.tw/2013/12/02/designers-where-are-you-going-to-work
Mapa conceptual acerca de la compañía Ideo, liderada por Tim Brown, en el cuál él mismo nos cuenta del manejo de esta y de su perspectiva desde el desarrollo de diseño manejado por ellos y lo que hoy este podría significar.
A Whitepaper detailing the benefits of Service Design and how Veryday uses these methods to create quality of life for people and business opportunities for clients.
This is the User Experience Report of HearMe project. This project won the Golden Award of UXD Award in User Friendly 2013 in Shanghai, China. The number of teams is 280, and the duration is 6 months. This multidisciplinary team was consisted of NTUST and NCCU under the supervision of drhhtang as UX expert and Jones as IT expert. The following are some Chinese news:
- 第五届中国用户体验设计大赛颁奖礼现场获知名心理学专家Donald Norman亲临颁奖,台科大政大DITT金獎。 http://www.uxdaward.org/newsdetail.aspx?InfoID=468
- 政大的新聞 http://comm.nccu.edu.tw/02_list_detail.php?sn=886
- 網路的評價 http://www.inside.com.tw/2013/12/02/designers-where-are-you-going-to-work
Mapa conceptual acerca de la compañía Ideo, liderada por Tim Brown, en el cuál él mismo nos cuenta del manejo de esta y de su perspectiva desde el desarrollo de diseño manejado por ellos y lo que hoy este podría significar.
A Whitepaper detailing the benefits of Service Design and how Veryday uses these methods to create quality of life for people and business opportunities for clients.
The master thesis focuses on how to improve the service quality of the world first AR sport competition. The contents include the design concepts and how they are evaluated. The project is done at National Taiwan University and supervised by Prof. Tang, Hsien-Hui.
2019 Service Plus 總結重點報告 Service+2019 summary outline 0418NTUST
Service Plus是DITLDESIGN團隊的服務設計案,試圖建立優良的服務設計知識服務。
3/23的大會總共有340人,會場票卷全部販賣完畢,工作團隊於志工沒有座位,大會貴票卷大約是25%,學生票大約是22%。3/24的五場工作坊總共114人。大會參與者有30%為管理階層,line總經理帶領公司成員全程參與,共計有100多家企業,包含不少國際級公司。
共有來自歐洲、大陸、台灣的12位講者,及邀請的12位嘉賓,都是服務設計的實務工作者,同時結合台灣主要的服務設計組織與公司,以及相關書店。
核心工作團隊為17位成員,除主辦人唐玄輝教授,全部是其指導學生及臺灣科技大學的學生。
線上線下活動規劃豐富,共20個服務模組。大會出席率達98%,閉幕時還有約95%以上的參與者。大會整體NPS達34,推薦者達1/3。
大會未申請任何政府補助,試圖用商業運作確認服務品質,最後收支平衡。
Service Plus conference is the service project executed by DITLDESIGN in an attempt to establish a high quality service design knowledge service.
There were 340 participants in the conference on 23rd of March. All tickets were sold out resulting in no seats for volunteers and organizers. 25% of the participants were VIP guests while 22% were students. There were 114 participants for the workshops on 24th of March.
30% of the participants were manager levels. One of them is the CEO of line Taiwan. They were from more than 100 companies, including some international companies.
The 12 speakers were from Europe, China, and Taiwan, and all of them are currently service design practitioners in big companies or design consultancies. We also invited local service design practitioners and publishers.
The core working team includes 17 members, being Prof. TANG and his supervised students.
There were various online and offline activities, including 20 service modules.
The attendance rate reached 98% while there were still 95% remained until the closing ceremony.
The overall NPS reaches 34. Promoters occupied 1/3 of the participants.
We did not apply any governmental support for the evnet because we intended to examine the service quality through financial results. In the end, we reached a break-even-point.
Appreciating the multifaceted F2E from user experience to service designNTUST
F2E originated from the professionals handling front-end coding of webs in the internet era. They play an important role in the presentation and interaction of webs, and are the frontline uses encounter. Good F2E can greatly improve the quality of user experience.
When entering the era of new service design, the touch points between users and service are getting diverse. Not only digital user interface, but also a physical user interface, voice user interface, and even human-to-human contacts are included in the trend of online-offline integration.
Facing new service system, we might redefine F2E as engineers who utilize service persons, physical environments, digital tools and environments to establish service systems. Therefore, the jobs of F2E are more diverse and splendid. This talk will share our near-future imagination for service F2E.
https://2018.fedc.tw/
8. National Taiwan University of
Science and Technology /
Department of Industrial and
Commercial Design
2011 NSC DESIDN
Problems ICAN USER STUDY
Current Problems
1. 現有溝通板攜帶不便,重量不輕。
too heavy to carry.
2. 漫畫式圖⽚片在解讀上不容易理解。
comic-style is not easy for them
to connect to real world.
3. 尋找圖卡相當費時與困難。
time consuming to find appropriate cards.
14. User can key in the words, i-Listen will turn into speech sounds. It also work
the other way. User can press record button, i-Listen will change someone’s
voice into words and show it on screen.
15. So I design a way to help them. User just choice their destination, i-Listen will
set a GPS base and set a location circle, waiting for user into the circle, device
will remind hearing impaired people by vibrating.
16. First, you have to record a sound to be recognize, you can name it and save it
in one of files. And than, when you want to go out, that you can choice one of
files and press it to detect. It will analysis sounds and match it.
17. It is a simple design on it, I want to help HIP easy to call for help, so I design 3
ways
20. National Taiwan University of
Science and Technology /
Department of Industrial and
Commercial Design
2012 NSC DESIDN
iCAN Project
Design Process /
ICAN UXTEST
⺫⽬目前近況
iCan⺫⽬目前於許多相關的醫療輔助機構及診所使⽤用,服務的對象有⾃自閉症、聽
障、腦性痲痹、唐⽒氏症、重度智障的⼩小朋友,在這數個月的過程中,我們修
改了許多原先預設的操作模式,並記錄下關於使⽤用者經驗的問題,希望減輕
家⻑⾧長負擔,也希望讓孩⼦子在操作上可以更流暢。
21. User Study UXR
80
Most User Study in Company
focuses on Usability Test
60
UXD Project
focuses on User Experience
40
Research, Design, Test
20
0
time difference