OneNote integration in CRM Online allows users to take and access customer notes directly within CRM records. To enable OneNote integration, server-based SharePoint integration must first be turned on. Users can then enable OneNote integration for selected entities and access OneNote notebooks from directly within the activities area of CRM records. Once created, OneNote notebooks for CRM records are automatically stored in the associated SharePoint folder and can be accessed from any CRM client.

2. OneNote Integration in CRM Online
CRM ONLINE
Kristof D’Hoossche
Partner Net IT & CRM Advisor
+32 475 78 32 01

3. OneNote in CRM Online
Gather your thoughts, ideas, plans and
research in one single place with in Microsoft
Dynamics CRM.
When you turn on integration in Microsoft
Dynamics CRM Online, you have the benefits
of using to take or review customer notes
from within your CRM records.
You can configure in CRM Online when
you're also using SharePoint-online. You
must have a subscription to Office 365 to use
in CRM Online.

4. Before you can enable OneNote integration, you need to turn on
server-based SharePoint integration.
Make sure you have the System Administrator security role or
equivalent permissions in Microsoft Dynamics CRM. Or, make sure that
you have Read and Write privileges on all record types that are
customizable.
Step 1: Turn on server-based SharePoint
integration

5. Check your security tole
Step 1: Turn on server-based SharePoint
integration

6. When server-based SharePoint integration is turned on, OneNote
integration is listed in Document Management.
1. Go to Settings > Document Management.
2. Choose OneNote Integration.
Step 2: Turn on OneNote integration

7. 3. Follow the instructions in the wizard to turn on OneNote
integration for selected entities. Choose entities that need a full
notebook per record. Only entities that are already enabled for
document management are listed.
Choose Finish
Step 2: Turn on OneNote integration

8. 4. You can also enable OneNote integration for an entity from the
customization form, as long as document management has been
enabled for that entity.
Step 2: Turn on OneNote integration

9. 5. A OneNote notebook is automatically created for a record the first
time you select the OneNote tab in the activities area in Microsoft
Dynamics CRM Online. Once the dedicated OneNote notebook is
created for that CRM record, you can view and navigate to that
notebook from any CRM client..
Step 2: Turn on OneNote integration

10. You can easily access a notebook directly from the activities area in
CRM Online. This doesn't replace the current Notes feature, but gives
you another way to access notes stored in OneNote. When you add a
OneNote section to a notebook, it's shown individually within CRM and
in order of last modified time.
Note
If you aren't signed in to Office 365, you'll go to the Office 365 sign-in
page when you select the title of the OneNote notebook. When you
sign in, you'll go directly to the notebook.
Step 3: Use OneNote in CRM Online

11. 1. In the activities area of a record, select OneNote
Step 3: Use OneNote in CRM Online

12. 2. Select a notebook to make entries.
Step 3: Use OneNote in CRM Online

13. 3. The notebook is stored in the associated SharePoint folder for the
record. If there is more than one associated folder, the notebook is
created in the first folder..
Step 3: Use OneNote in CRM Online

14. Note
• You can't edit the OneNote file from within CRM. This can be done
only from the OneNote app that opens when you choose the
OneNote link.
• Don't delete any OneNote. onetoc2 or .one file types in the
OneNote section in CRM. If you do, you won't be able to access your
CRM OneNote notebook.
• Sections groups that keep related sections together in OneNote
aren't supported in CRM.
• You can only rename a section in the desktop version of OneNote. If
you rename a section in OneNote online, you won't see the updated
section name in CRM
Step 3: Use OneNote in CRM Online

15. 1. Go to Settings > Document Management. (How do I get there?)
2. Choose OneNote Integration.
3. In the OneNote Integration Setting dialog box, uncheck all the
entities and then choose Finish.
Optional: Turn off OneNote integration

16. THANK YOU!
More info: +32 475 78 32 01