This document discusses usability testing and provides guidance on how to plan and conduct effective usability tests. It recommends setting test goals and determining who needs to be convinced of test results. It also provides tips on recruiting representative test participants, running tests through conversation rather than formal research, observing patterns and surprises, and communicating findings through storytelling, insights, and envisioning next steps. The document stresses integrating tests with business plans and transferring knowledge to evolve organizations.

1. Usability Testing +Daniel Szuc@dszucdszuc@apogeehk.com

6. Thank You

7. About DanThe Journey

8. Home

9. The Future

10. http://www.globaldesignresearch.com/

13. Usability Kit

14. Global UX

15. www.uxhongkong.com

16. DANSZUC25% discountwww.rosenfeldmedia.com

18. UX Thoughts Design is key (in all forms)

19. Cross disciplinary (holistic delivery)

20. Small & nimble (to make decisions)

21. Product Roadmap (having one)

22. Envisioning & UX Vision (outline the dream)About Usability

24. Any observations?Any ideas?

25. Now?

26. Now?

27. 5E’s

28. Effectivehelp users achieve goalswww.wqusability.com

29. Efficientspeed & accuracywww.wqusability.com

30. Engagingpleasant, satisfying & interestingwww.wqusability.com

31. Error Tolerantprevents errors & allows users to recoverwww.wqusability.com

32. Easy to Learnsupports orientation & deeper learningwww.wqusability.com

33. Usability Testing

34. Seeing if people can understand and use the design of the thing you have made, towards meeting business goals with the greatest amount of happiness, respect, delight and (fill in your own word) possible

35. Set SceneWhat do you want to find out?

36. Who do you need to convince?

37. How to transfer wisdom into design action?

38. How will it help everyone improve?Test TypesPoliticalRollingMatureBroadwayInfantCheckpoint CharlieThe Big Bang

39. Organizational ContextIntegrate with business planWho do you need to evolveThink: old & newAggregate up

40. PlanKnow your users (who)Goals (discovery)Scope it (reality)Hardware (logistics)Expected results (assumptions)

41. RecruitmentSegments = No (remove irrelevant criteria)

42. Passion for use = Yes (meets a need)

43. Numbers & Statistical Significance = Yes + No