Frank Agodi is seeking a position utilizing his 15+ years of experience in technical roles including software testing, quality assurance, and network engineering. He has extensive experience testing networking and telecommunications products at Cisco and other companies. His background includes testing methodologies, troubleshooting, multi-tasking on projects, and working with customers.

1. Frank Agodi
1750 Lundy Ave,
P. O. Box 612545
San Jose, CA 95161
(510)-757-4240 maziagodi@yahoo.com
OBJECTIVE
I am seeking to obtain a position where I can utilize my work experience, skills, abilities, and
education to improve your company’s operation.
ABILITY
• Technical professional level analytical experience ofmore than fifteen years that
include direct customer support service in a high capacity with system verification
for Telecommunications/Data Networking Products and Software Testing serving
multiple customers in large setting; Installing, Integration testing, Switch, Experience in
LTE network (eNB, EPC, ILEC, implementation, interface, bug tracking; Demonstrated
ability to understand, interpret and clearly explain information in detail to clients , read
specifications meticulously and learn new skills quickly; Experience with testing
methodology; work independently with little or no supervision on significant projects
• Technical knowledge in the service delivery area to which assigned; Working knowledge
of Solaris(UNIX/Linux/Shell), Windows Platforms and some SQL/Oracle DBA
knowledge; Perform Requirements Analysis, Design, Development, Implementation,
Testing, and Maintenance. Familiar with SDLC methodology; Consolidates and publishes
QA’s Weekly Status Report and sends to Release Team and Leads Review; Prepare and
present software development test plans/reports to ensure projects are completed on time
and on budget; Strong analytical skills
• Strong ability to multi-task and handle multiple, high priority, high visibility projects
concurrently; experience supporting and troubleshooting LAN/WAN environments as a
successfulNetwork Engineer; Develop deep expertise in two or more networking service
offerings; Provide highly skilled technical assistance in supporting complex network
planning, engineering, and architecture support, handoff procedures and operational
maintenance
• Perform complex issue diagnosis of complex LAN/WAN solutions for
Enterprise/Production networks; Recommend Network modifications to configurations
• Provide high-level support and rapid resolution to network problems; Provide senior
technical leadership role within assigned client organizations to review new installations
and changes to services and infrastructures, ensuring that a holistic network perspective is
taken into consideration with respect to standards,practices, technology, vendors and
solutions
• Provide senior engineering leadership on all design and standards issues; including
analysis, development and implementation, as well as training and mentoring of
technologies and standards to less senior engineers; Provide supporting documentation to
enterprise solutions

2. EMPLOYMENT
6/16/2014 – Present: CISCO SYSTEMS, INC.,170 West Tasman Drive San Jose, CA
QA-Engineer-Software Test III(40 hr/wk):
• Experience installing, configuring, Deploying, and troubleshooting the following Cisco
security technologies: ISE, IPS/SourceFire, ASA, ASDM Firewalls, including Cisco
Firepower (Sourcefire 3D) solution and/or SNORT, Inspection, AcL/Syslog, ASA/FTD-
HA
• Participate and work closely with scrum teams at various stages of product development
cycle
• Write detailed test plans, Design Test bed test topologies for Feature test and System
integration; Validation of authentication protocols such as IEEE 802.1x Authentication,
RADIUS Authentication and RSA authentication for radius server security testing
• Initiate and participate in efforts to improve group productivity and test effectiveness.
• Working on software development testing on the Virtual switch cloud networking project;
Cisco Data Center (Nexus,UCS, and /or Virtualization), Cisco Security and/ or Cisco
Unified Communications (Call Manager, Unity, IPCC Express,etc.) technologies; Setup
and configure a Hypervisor and VMWare’s enterprise server virtualization, ESX Server
or ESXi Server for a Test lab’s practical usage
04/02/2012 – 05/09/2014: San Francisco Public Health Department, 1 South Van Ness
Avenue San Francisco, CA
CareLinkSF (eCW), Health Information Technologist (40 hr/wk):
• Provide clients support for the technical and administrative resolution of problems
pertaining to eCW and INVISION; Identify performance bottlenecks throughout the
system; Work with Product, Client Services, and Product Support and Operations groups
as needed to resolve performance issues in the field
• As UAT (User Acceptance Testing) team for VDI eCW, test enhancements and/or bug
fixes they made to the VDI master image and recomposed; Testing the VDI Test- Pool
(VDI test environment) prior to deploying to Production; Execute test cases to each VDI
recompose; Troubleshooting eClinicalWorks software Application and Network Issues,
Conduct system integration testing as well as UAT testing, Perform GUI testing and
positive/negative testing for eCW application
• Conduct manual testing using the standards, guidelines and structured methodology in
testing the application, Executing Test plans, Test cases and Test scripts based on
business requirements; Common Access Cards,VMware VDI,or Citrix VDI software,
and Imprivata Smart Cards
• Knowledge of HIPPA,Patient Advocacy,and Education
10/2010 – 12/2011:Polycom Communication Inc.,3553 N First Street, San Jose,CA 95134.
SQA Test Engineer (40 hr/wk):
• Design and implement SW to manage & maintain test procedures

3. • Use standard SIP protocol. Experienced with Cisco, Broadsoft, and other SIP call servers
in configuring SIP server; Using Sniffer, TAS Telephone Line Emulator and Central
Office Line Simulator
• Develop test plans and associated documentation based on engineering specifications;
Provide test estimates and maintain testing schedules
• Analyze customer/solution requirements, system test planning, test cases design, and
execution; Work with our bug database HP QC Jira to log and track reported defects,
review user stories and specs for acceptance tests,test results reporting, and task
assignments
• Testing network related applications, testing , troubleshooting, and debugging VoIP and
PSTN conference phones,SIP call control protocol and testing SIP video endpoints
• Use test repository for test case assignments, test execution, results reporting; Recognize
test case,test coverage deficiencies, or process problems and propose improvements;
Document all procedures and maintain daily backups of all code; Hands-on contributions
to QA deliverables and the testing process
07/2000 – 08/2008: CISCO SYSTEMS, INC., 170 West Tasman Drive San Jose,CA 95134.
Software Development Test Engineer (40 hr/wk):
• Conducted manual testing using the standards, guidelines and structured methodology in
testing the Cisco IOS and XR Routing Infrastructure for Software features application
such as: MPLS,MPLS-VPN,CBTS/MPLS TE,L2TPv3, QoS, ACL, Multicast, VPLS,
AToM, 6PEs, T1/E1 BITS clock source software qualification, Switch Fabric, and High
Availability on the routers & switches using Device Anywhere Studio; Participate in
product design reviews meetings to provide input on functional requirements, product
designs, schedules or potential problems for project; Performed UAT and SIT on daily
basis; Executing test cases,tracking and logging of issues and driving till resolution with
verification of bug fixes, working closely with development engineer to reproduce,
analyze, and debug internal test failures as well as customer found defects
• Review software documentation to ensure technical accuracy,compliance, or
completeness or to mitigate risks; Plan test schedules or strategies in accordance with
project scope or delivery dates; Got involved with end users to understand report
execution time expectation and interference with production system testing
• Did Full cycle testing of Cisco linecards, Functionality Testing, Performance & Stress
Testing, System Testing; Regression Testing, Integration testing of components and
performed customer resolution
• Worked with QA counterpart to development’s release; attended initial release meetings,
communicated release schedule/milestones to QA team, attended project meetings when
requested by QA management; Work direct with Cisco customers and Cisco customers
advocacy team in a high-volume capacity from around the world on Cisco high-end
routers and products (eg: ATT, Sprint, US govt. etc.)
04/1997 – 06/2000: NETWORK ASSOCIATES, INC.3965 Freedom Circle Santa Clara, CA
95054
System/Software Test Engineer (40 hr/wk):
• Responsible in testing of SnifferPro Software Experience on Traffic generators (IXIA or
N2X or Spirent) use for monitoring WAN/LAN network systems like (ATM, Sonet,
Frame Relay, ISDN,T1, & E1)

4. • Experience on Switching & Routing (Datacom,OSPF, BGP, MPLS,L2VPN,L3VPN,
OAM, CFM, PPP,PPPoE, BRAS,DSL,QoS, VLAN)
• Assure proper functionality and analyze reported troubles on existing products
(Escalation)
• Analyze customers’ issues and think solutions to difficult problems arising on a day to
day in a real world implementations
• Isolate, and Report Anomalies and work closely with Development Engineers to fix
problems and verify solutions; Executing test plans, test cases and test scripts based on
business requirements by using HP QC v10.0 in waterfall methodology for agile scrum
methodology on tablets
• Analyze test results to ensure functionality and consult with Development engineers in
resolution of problems
• Participate in cross-functional, cross-BU test effort
• Work direct with customers in a high-volume capacity
• Implement, customer interfacing, and troubleshooting usability, interoperability, and
quality of product lines; Troubleshoot software and hardware problems alone or with
Development engineers. Maintain and document test results
01/1993 - 04/1997: TELCO Systems,Inc. 45550 Northport Loop East Fremont, CA 94538
Systems Integration Test Engineer (40 hr/wk):
• Analyze product specifications, document test plans, test cases,and testing results;
Isolate, and report anomalies and work closely with Development to fix problems and
verify solutions; Attended review meeting with Business Analysts, Developers and end
users to understand and test according to their requirements
• Report incidents encountered while testing to the developers. Tracked and document
bugs, work in a lab environment; Develop test plans and execute them to test Network
Management System (NMS) new features as wellas to regress testing of existing features
• Responsibilities include testing of software use for monitoring network systems with HP
OpenView for performance degradation. Test & Troubleshoot complex circuits (Hicap -
T1/E1/, CMM, Data and Voice application modules); Troubleshooting and debugging
VoIP and PSTN phones, Evaluate, analyze and generate reports on different LTE or
network deployment solutions
• Design, develop, and execute test plans for LTE or routing protocol features
• Perform feature,system, and solution testing. In addition, certify software releases for
general use
• Identify, log and reproduce bugs. Verify fixes for bugs and improve test coverage by
adding additional test cases throughout testing
• Contribute to the design of new access and home networking systems
• Troubleshoot Software and Hardware Issues alone or with Development Engineers
• Work directly with customers to understand their issues, interpret and plainly
communicate information in detail to them in complex technology or service level
agreement

5. EDUCATION
Master ofPublic Health, Community Health Education and Promotion, Walden University MN
Master ofScience Degree in Telecommunications Engineering, Golden Gate University, San
Francisco CA
Bachelor ofScience Degree in Information Systems and Business, University of Phoenix, AZ
Associate ofScience Degree in Electronics Engineering, San Jose City College, San Jose CA
Master’s Certificate in Project Management, George Washington University, DC
PROFESSIONAL DEVELOPMENT ANDAFFILIATIONS
Business skills training in Leadership, UNIX System Administration, Project Management, and a
member of PMI
TECHNICAL SKILLS AND CAPABILITIES
• Operating Systems:Nexus (OS),Cisco IOS, UNIX (Solaris), Linux (Ubuntu), Windows
XP/Vista, Windows 2000, Windows 7/8, Cat OS.
• Network Cisco Switches and Routers:Hands-on experience configuring routers,
switches and related network equipment (Cisco 12K, 10K, 7500, 3600, 2600 routers,
Cisco 6500 and ATM products, Cisco MGX8850/8950 ATM switch, Cisco IOS, Cisco
CRS/XR Nexus 5000, .Nexus 2000, Cat6500, Cat6000-VSS, Cat4K , Pix Firewall, &
Cat6K WiSM
• Understanding ofNetworking specific technologies and protocols:Experience in data
networking and telecommunications, including knowledge of IPV6,L2VPN,L3VPN,
OSPFv3, MPBGP,QOS/Traffic Engineering, MPLS (LDP & TDP),and VRFs; STP,
PVST+,RSTP (802.1 w), MST (802.1s), EIGRP, HA, understanding and solid
experience in the setup, configuration, troubleshooting and testing of IPsec,Uphold firm
client SLAs for high application accessibility; Experience in wireless network protocol
testing (LTE, Wi-Fi, WiMAX)
• Video:HTTP,HTTPS, RTSP,RTMP,MPEG2, H.264, ABR
• Transport Layer: TCP, UDP,RTP
• Traffic Generators/Simulators:IXIA,Ix Load, Spirent Avalanche 3100B , WireShark,
SolarWinds, Agilent, Ethereal, & Pagent (Cisco); Using Sniffer, TAS Telephone Line
Emulator, and Central Office Line Simulator, Experience with collecting and reviewing
packet captures and protocol analysis
• Models:Waterfalland Agile
• QA Tools:CDETS,QDDTS,TIM'S (test management tool), HP QC Jira, & IBM -
Rational ClearQuest
• Languages:Quality assurance / testing background, with experience in testing
software, such as Rational Test tools, Experience testing solutions developed in
Java, SQL, Oracle, HTML5, and JavaScript, Experience w/UNIX/Linux
Conformance test suites, and TcL Scripting fundamentals
• UCS/HP platforms and VMware or other virtualization technologies
• Knowledge of OS security technologies (cryptography, PKI,or OCSP)
• File Systems Testing (knowledge of HFS+, Full Disk Encryption etc.)
• Network File Services Testing (AFP,SMB etc.), Firewall/ACL Configuration experience

6. • Technical and Functional Expertise; knowledge of MS Office and MS Project
Experience in network testing of traditional wired routing/switching environments.
• Knowledge in wireless MAC/PHY layer.
• Familiar or training with agile or SCRUM; Responsible/Dependable to complete tasks in a
timely manner and follow up if needed