Ricardo Tiglao Jr is seeking a position as an RPG Developer Systems Analyst. He has over 15 years of experience in programming languages such as COBOL, RPG, SQL, and more. He has worked on projects in various industries including telecommunications, banking, and healthcare. His skills include developing and maintaining software, analyzing requirements, testing, troubleshooting defects, and collaborating with stakeholders.

1. 1 | P a g e
RICARDO TIGLAO JR
UNIT # 102 2340 PARKTOWERS AVE. MISSISSAUGA, ONTARIO L5A 1P9
CONTACT NO: (416) 824-0246
ricardo.r.tiglao@gmail.com
RPG DEVELOPER SYSTEMS ANALYST
To secure the position of RPG Developer Systems Analyst where I can share my acquired skills and experience in
developing and maintaining software products that will help the organization align with their business goals
HIGHLIGHTS OF QUALIFICATIONS
• Proficient in programming using z/OS COBOL, JCL, system I/AS400 ILE RPG, CL
• Knowledge in using software lifecycle management systems like Changeman, Endevor , Rocket Aldon LM
• Quick to adapt and adhere to different SDLC frameworks and methodologies such as waterfall, Unified
Process and Agile
• Knowledge of SAS, EZTRIEVE, RPG and other report generation scripts
• Proven ability to create complex and dynamic queries using SQL for DB2 and DLI for IMS
• Ability to adapt and undergo ITSM, ITIL, ISO, CMMI audits and correct issues found thereafter
• Ability to conceptualize test cases making sure that it is traceable - covering all business and technical
requirements.
• Competency in analyzing and extending existing software functionality, suggesting process improvements,
optimization and defect prevention initiatives
• Above average talent in learning and supporting new software, programming language, and operating system.
• Competency in troubleshooting existing software for defects, provide root cause analysis and resolution to
stakeholders
• Strong Business Acumen, acquired knowledge in telco billing, investment banking and healthcare claims
processing, insurance and underwriting
• Excellent collaborating, analytical, decision-making, and problem solving skills
• Ability to act as tier 1 technical support and follow team escalation procedures when necessary while
considering applicable service level agreements.
CAREER HISTORY
SYSTEMS ANALYST MAY 2014 – PRESENT
HPMG Consulting (Hart Perovic Maxwell Group)
Building Science Division – legacy PO to SMBiz integration
ILE RPG, Rocket Aldon LM i-series, DB2, SMBiz web service, Agile
• Participate during release development, deployment activities, work product inspection for versioning
• Interact with stakeholders to learn and realign project with the changing business goals and objectives
• Write technical requirements from a critical phase
• Interact with designers to understand software limitations
• Participate/host scrum sessions where we collaborate with stakeholders and solution designers to realign with
business goals, update task priorities, identify potential project risk and process pitfalls
• Suggest process improvements, optimization, risk reduction initiatives to ensure the system runs efficiently
• Collect and Analyze information and determine root cause of software defects
• Conduct work product inspection walkthrough, solicit approvals, and baseline ripling of software documents.

2. 2 | P a g e R e s u m e
SYSTEMS ANALYST/WEB developer JAN 2014 – MAY 2014
• Implemented shopping cart prototype for ToysCubed, Toronto
• Implemented web migration to wordpress CMS for St. Catherines of Siena, Mississauga.
• Implemented database layer feature prototype for pro-staffing solutions, Brampton
• Implemented a web based bookkeeping/reverse procurement service prototype running in LAMPP open
source stack
• Identify and expand the business needs and scope for project SMBiz
• Defined table structures, indexes and relationships between database objects to support SMBiz backend
processes.
• Provide coding and development expertise to implement project using open source technologies (ajax,
php, jquery and mysql).
• Administered data dumping and loading to mysql tables during migration to other locations/lpar/operating
systems
COBOL/RPG Application Developer Analyst OCT 2012 – JAN 2014
IBM Philippines, QuezonCity, NCR.
CHIPS claims processing for Wellpoint VA
COBOL, JCL z/OS, IMS/DB2, ILE RPG, CL, ROCKET ALDON LM i-series, Unified Process
• Performed release development and production support work
• Performed coding and unit testing, create/update detailed design, test plans, and work product reviews.
• Acted as Level 1 support - providing root cause analysis to stakeholders in Wellpoint Virginia
• Provide on call support as part of our regular team rotation
• Participate/host scrum sessions and teleconferences where we collaborate with stakeholders and solution
designers to realign with project goals, update milestones/schedules
• Suggested process improvements, optimization, risk reduction initiatives to ensure the system runs
efficiently
• Collect and Analyze information and determine root cause of software defects
• Conducted work product inspection walkthroughs, solicit approvals, and baselining of software
documents.
Software Developer Analyst AUG 2008 - SEP 2011
CAI-STA Philippines Incorporated
Excellus Blue Cross Blue Shield Claims processing.
COBOL, DB2, JCL, ILE RPG, CL, ROCKET ALDON LM i-series, Unified process
Developer
● Responsible for implementing specifications in the detailed design
● Execute the approved test-cases and perform documentation of test results
● Investigate on possible defects strayed within the impacted modules
● Perform code and unit-test walkthrough and solicit team and user approvals for the test result
Analyst
● Perform impact analysis, detailed design and test-cases based on requirements and scope
● Define general test scenarios based on the user needs and scope
● Perform walkthrough and solicit approvals for the technical design documents

3. IPI – Information Professionals Incorporated OCT 2003 – JUL 2008
Unix/VBA developer for Globe Telecom
• Develop unix scripting strategies to host some ETL procedures implemented using informatica.
• Develop templates in excel to enable users to interface and manually correct some of the lookup tables
used during the datastage. Used excel VBA to directly access, extract, and update the specified lookup
tables.
Mainframe developer/Analyst for Accenture MDC
AT&T Mid-west ACIS billing and usage processing
COBOL, IMS, DB2, SAS and JCL
• Participate during release kick-off and walkthrough meetings
• Perform impact analysis for a proposed change during a software release
• Provide functional/technical support in expanding capabilities of existing software.
• Monitor release promotion, installation, and deployment activities to production
• Provide primary support during system outages
• Implement strategies for optimization and performance tuning
• Perform release development work – complying with Accenture's existing SDLC, CMM, QA
methodologies.
Mainframe developer for Fujitsu Weserve
SBC customer and billing triggers processing
COBOL, DB2, SAS and JCL
• Participate during release kick-off and walkthrough meetings
• Perform release development work – coding, unit testing, peer reviews
Monitor release promotion, installation and deployment activities to production
Mainframe developer for United Coconut Planters Bank
CASA (Current Account and Savings Account)
COBOL, IMS/DB2, and JCL
• Perform release development work – coding, unit testing, peer reviews
• Provide primary support during system outages
• Implement strategies for optimization and performance tuning
Junior Software Engineer JAN 2001 – SEP 2003
SVI – Software Ventures International
Safeway Legacy AM to Lawson conversion

4. 4 | P a g e R e s u m e
• Participate in requirements gathering, design and test walkthrough
• Perform development work – coding, unit-testing and peer reviews
• Provide post-deployment warranty support
Northwest Airlines PRA mainframe maintenance
• Perform release development work – coding, unit-testing, and peer reviews
• Provide secondary support during system outages
EDUCATION AND TRAINING
Bachelors Degree in Electronics and Communications Engineering 2000
University of Santo Tomas, Espana, Manila
http://www.ust.edu.ph
REFERENCE AVAILABLE UPON REQUEST