Tim Fenton is an IT Support Technician seeking new opportunities. He has over 5 years of experience in IT support roles including help desk, hardware/software deployment, network configuration, and security. He has a strong educational background with an Associate's degree from Eastern Idaho Technical College and over 100 credits earned at Idaho State University. His certifications include CCNA, Windows 8.1 MCP, and CompTIA A+. He is proficient in Microsoft server administration, CompTIA Security+, and advanced Linux courses.
Helpdesk and Desktop Support Professional with a strong record of accomplishment with experience and training, including user support, staff training, capacity planning, and project management within a high-profile and very active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data Management Systems, and practical skills in Training, Management and Supervision, along with a strong and demonstrated customer orientation.
Helpdesk and Desktop Support Professional with a strong record of accomplishment with experience and training, including user support, staff training, capacity planning, and project management within a high-profile and very active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data Management Systems, and practical skills in Training, Management and Supervision, along with a strong and demonstrated customer orientation.
1. References upon request.
Tim Fenton 208-569-5257
timothy.fenton@my.eitc.edu
14501 Compass St #112, Corpus Christi, TX 78418
IT Support Technician who is a motivated self-starter with excellent communication skills and problem solving
abilities in both hardware and software. Experience includes large Active Directory network, wiring, switch
configuration, hardware/software deployment, and staying up to date with the latest technology and
network security.
Education
EASTERN IDAHOTECHNICAL COLLEGE
05/08/2016| Associates of Applied Science
3.65 GPA
PresidentAdvisor to Computer Club
IDAHO STATE UNIVERSITY
2009-2014| Senior
108 earned credits
Certifications
Cisco Certified Network Associate (CCNA)
Windows 8.1 Microsoft Certified Professional (70-687)
CompTIA A+ (801)
Courses
Microsoft Server 2012 R270-410, 70-411, 70-412, 70-413, and 70-414
CompTIA Security +
Advanced Linux
Experience
IT SUPPORT TECHNICIAN May 2015 – Present
Eastern Idaho Technical College | 1600 S 25th E, Idaho Falls, ID 83404
Help Desk - reset passwordsunlock accounts in Active Directory; installmaintain PC’s, monitors, printers
(local and network); run new wire and rewire classrooms (includes punch block, keystones, RJ-45’s); trouble
shoot and repair equipment. Some hands on command line entry on switches L2 and L3. SCCM image and
software deployment.
SALES and SERVICE ASSOCIATE October 2007 – July 2009
Qwest Communications | 1935 International Way, Idaho Falls, ID 83401
Verizon Wireless Subject Matter Expert, Bravo Award recipient.
RV SERVICE MANAGER December 1996 – April 2006
Smith RV | 1523 N 25th E, Idaho Falls, ID 83401