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1. UOP CIS 207 Week 5 Individual Mobile Ordering
Testing NEW
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A critical part of any IT project is testing. This is
especially true when an IT project will affect
customers and their relationship with the
organization.
Your Mobile Ordering Project team is helping to
plan an internal alpha test of the new HB Company
Mobile Ordering App to find the initial round of
bugs and unintended consequences of its use,

2. including how it interacts with the existing
information systems.
You are tasked with matching the customer's
mobile ordering interactions with HB Company's
internal processes and information systems.
For example, when someone installs the app, the
following is affected:
The marketing and sales departments' customer
tracking and promotion processes (CRM system)*
The IT department customer data security
processes and systems*
Identify ten possible customer interactions and
describe the corresponding effects on the internal
processes and information systems.
Present your report in one of the following ways:
A 2-page Microsoft® Word document*
A Microsoft® Excel® spreadsheet*
A 12- to 15-slide Microsoft® PowerPoint®
presentation with detailed speaker notes and
appropriate animations*

3. Note: You can include diagrams developed with
Microsoft® Visio®, Microsoft® PowerPoint®, or
another software application approved by your
Instructor if you feel it will enhance your report.
Submit your assignment to the Assignment Files
tab.
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