Presentation från IBM Smarter Business 2011. Spår: Driv effektiviteten i verksamheten. Learn how IBM Integrated Service Management provides smarter solutions and the expertise you need to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk. Talare: Matt Roseblade - Consultant – SWG Services for Tivoli – IBM. Mer information på www.smarterbusiness.se

1. IBM Smarter Business 2011 19 oktober i Stockholm © 2011 IBM Corporation

2. Unleashing Business Innovation with Integrated Service Management Matt Roseblade Consultant – IBM SWG Services for Tivoli © 2011 IBM Corporation

3. © 2011 IBM Corporation Today’s Businesses Face an Unparalleled Rate of Change Manage business transformation Differentiate their products and services React to rapid market shifts Enable business flexibility Proactively address changing regulatory mandates Exploit globalization Seize Business Opportunities Execute with Reduced Risk and Cost Achieve Precision in Desired Business Outcomes

4. © 2011 IBM Corporation An Increasing Dependence on Technology Leaders Expand Business Impact Make Innovation Real Secure by Design Improve ROI of Technology

5. © 2011 IBM Corporation An Increasing Dependence on Technology Leaders Source: 1.IBM CEO Study; 2. IBM CIO Study increase in the gap between leaders’need and their ability to deliver it. 1 of CIOs work with senior business executives to drive innovation . 2 CEOs anticipate turbulent change and bold moves. 1 Expand Business Impact Make Innovation Real Secure by Design Improve ROI of Technology 80% 64% 3x

6. © 2011 IBM Corporation An Approach to Continuously Improving Business Impact Infrastructure affordability & flexibility Service quality & resiliency Service & product innovation Predictability of business outcomes Business Services

7. © 2011 IBM Corporation Unleashing the Power of Analytics Identify Opportunities Capture Insights Optimize Operations Planning & Scheduling Manage Risks & Compliance

8. © 2011 IBM Corporation Integrated Service Management

9. © 2011 IBM Corporation ISM Provides a Comprehensive Set of Capabilities For Data Centers For Design & Delivery For Industries Security & Compliance Cloud & Virtualization Asset Management Business Service Management Systems Management Network & Service Assurance Storage Management

11. © 2011 IBM Corporation Evolving to an Integrated Platform... For Data Centers For Design & Delivery For Industries Planning, Support and Maintenance Deployment and Optimization Architecture, Design and Development Security Availability and Assurance

13. © 2011 IBM Corporation Collaborative, Automated Processes Across the Business Service Lifecycle Smart Assets Physical Assets Information Technology Line of Business Design & Delivery Enterprise Operations Data Center Operations DESIGN STRATEGY METRICS CONTINUAL SERVICE IMPROVEMENT DELIVER MANAGE

14. © 2011 IBM Corporation A Focus on Delivering Progression Paths and Best Practices Client Customized Manage infrastructure affordability & flexibility 1 Optimize service quality and resiliency 2 Deliver service & product innovation 3 Improve predictability of business outcomes 4

15. © 2011 IBM Corporation Over 20,000 Clients are Realizing the Value

16. THANK YOU! © 2011 IBM Corporation