Ben shows interest in what Mia is telling him about her time in Istanbul by using different strategies. When Mia says she worked in Istanbul ten years ago, Ben echoes "You worked there?" to encourage her to provide more details. After Mia explains what happened on her trip there, Ben empathizes by saying "Oh dear. What happened?" And when Mia finishes her story, Ben paraphrases to confirm his understanding of the unusual events.

1. SHOWING INTEREST IN
A CONVERSATION

2. LANGUAGE NOTE
It's important to show interest while you are listening, and to reassure the
speaker that you are listening to the conversation.(Điều quan trọng là bạn phải
thể hiện sự quan tâm trong khi lắng nghe và trấn an người nói rằng bạn đang
lắng nghe cuộc trò chuyện.)
• Echo the key information to encourage further explanation: (Nhắc lại thông
tin quan trọng để khuyến khích giải thích thêm )
A: I'm thinking of taking up kayaking.(A: Tôi đang nghĩ đến việc chèo thuyền
kayak.)
B: Kayaking?
• Show empathy; that you understand how the speaker feels:
Really? That's amazing! Oh, dear.
• Paraphrase. Repeat what has been said using your own words to show that
you are listening:
So what you're telling me is ... So, in other words, ...

3. Listen to the conversation. Mia is telling a friend, Ben, about something that
happened to her once.(Nghe đoạn hội thoại. Mia đang kể cho một người bạn,
Ben, về một chuyện đã từng xảy ra với cô ấy.)
Ben: How did you like Istanbul?
Mia: Oh, it was wonderful! It's changed so much since I was there last.
Ben: Oh, I thought it was your first visit.
Mia: No, I worked there for a year once - about ten years ago.
Ben: You worked there? How interesting! What were you doing there?
Mia: I was a secondary school teacher.
Ben: Really? That's amazing.
Mia: Yes, I had a fabulous time. But getting there was a nightmare. I decided to
go by car from England, with a friend of mine. We thought it would be an
experience to drive right through Europe. And it was ...
Ben: Oh dear. What happened?

4. Mia: We got as far as Amsterdam, and parked the car on the outskirts of the city, then
went sightseeing on foot. But when we came back to the car, we found someone sitting
inside it!
Ben: No!
Mia: Yes, the car window was broken. But this guy was very polite, and he explained that
he'd seen someone break into the car and run off with a lot of stuff (I had all my luggage
in it, to take to Istanbul) so he'd decided to sit inside the car to make sure nobody tried to
rob us again.
Ben: So you're telling me that a total stranger sat there, in your car, till you got back?
Mia: That's right! And then he gave us directions to the police station, and said he'd
come in and explain what had happened, in Dutch, because that would be easier for us ...
and when we parked outside the police station, he opened the door of the car and just
disappeared!
Ben: You're joking!
Mia: It's true, honestly. I did get to Turkey in the end, though - but with only the
clothes I was wearing!

5. UNDERSTANDING
Look at the strategies outlined in Useful Tips. Note the strategies
that the speakers use in the conversations.(Hãy xem các chiến lược
được nêu trong Useful Tips. Lưu ý các chiến lược mà người nói sử
dụng trong các cuộc hội thoại.)
CULTURE NOTE
It is sometimes necessary to pretend to sound interested in what
someone is saying, even if you don't find it interesting at all. In
many cultures it is considered rude to sound uninterested in what
someone is saying. (Đôi khi cần phải giả vờ tỏ ra thích thú với điều ai đó
đang nói, ngay cả khi bạn không thấy điều đó thú vị chút nào. Ở nhiều
nền văn hóa, việc tỏ ra không quan tâm đến những gì người khác đang
nói được coi là thô lỗ.)

6. SAYING IT ACCURATELY
Group these expressions under the correct heading, following the
example.
To show that you have empathy about something good 1
To show that you have empathy about something bad
To show disbelief
1 That’s fantastic!
2 How terrible!
3Fabulous!
4 I can't believe it!
5 That's terrible!
6 How interesting!
7 Great!
8 Oh dear.
9 No!
10That's incredible!

7. Lara uses all three strategies to show interest in what James says. Number her
responses to James's statements. Each time, note the strategy that she uses.
1James: I feel terrible. Strategy Echoing
2 James: I've got such a headache. Strategy
.............................................
3 James: I think it was brought on by sitting in the car for three hours.
Strategy .............................................
4 James: Yes, it took me three hours to travel only 3 miles.
Strategy ..............................................
5James: Yes, but I'm here at last. And I've got some exciting news! I've been
promoted! Strategy ..............................................
6 James: Yes, it happened while you were away. Strategy
..............................................
7 James: That's right! And it means I get to have my own office!
Strategy ..............................................

8. Lara: Really? [ ]
Lara: Terrible? [7]
Lara: That's unbelievable! [
Lara: So what you're telling me is, I went away for a week and
in that time, you got a promotion! [ ]
Lara: You mean you were stuck in traffic for three
hours? Lara: Promoted? [ ]
Lara: That's amazing! Well done! [
PRACTICE

9. SAYING IT CLEARLY
Listen to these three extracts from the conversations. Note how Ben and
Lara show interest.(Hãy lắng nghe ba đoạn trích này từ các cuộc hội thoại.
Lưu ý cách Ben và Lara thể hiện sự quan tâm.)
1 James: No, I worked there for a year once - about ten years ago.
Lara: You worked there?
2 James: I feel terrible.
Lara: Terrible?
3 James: I've been promoted!
Lara: Promoted?
Listen again and repeat the echoing comments, using
the same intonation

10. SAYING IT APPROPRIATELY
Listen to these two extracts. Then read the summaries and choose the correct
answer.(Hãy nghe hai đoạn trích này. Sau đó đọc phần tóm tắt và chọn câu trả lời
đúng.)
1A:I was in a circus once.
B:Really?
2 A:I love football. I could just watch it day and night.
B:Really?
In extract 1, B's tone is interested I uninterested and his intonation is rising I
falling. This response encourages A to continue I stop talking about the topic.
In extract 2, B's tone is interested I uninterested and her intonation is rising I
falling. This response encourages A to continue I stop talking about the topic.
Listen again. Play the Audio CD to start. When you hear the beep, say really in a
way that shows interest and enthusiasm

11. PRACTICE
When you express empathy, it's important to use an enthusiastic tone of voice.
Listen to these phrases. Tick those where the speaker sounds as though they mean
what they are saying.(Khi bạn thể hiện sự đồng cảm, điều quan trọng là phải sử dụng
giọng điệu nhiệt tình. Hãy lắng nghe những cụm từ này. Đánh dấu vào những nơi mà
người nói nghe có vẻ thật sự có thành ý.)
Listen again to the phrases, now all said with an appropriate
tone, and repeat them.

12. GET SPEAKING
You are listening to a friend telling you something. Play the Audio CD to start. When
you hear the beep, pause and respond appropriately.(Bạn đang nghe một người bạn
nói với bạn điều gì đó. Phát Audio CD để bắt đầu. Khi bạn nghe thấy tiếng bíp, hãy tạm
dừng và phản hồi một cách thích hợp.)
1Empathize with your friend.
2 Echo what he says.
3 Paraphrase what he says.
4 Agree with him.
Play the Audio CD to start. When you hear the beep, pause and respond with a
suitable expression. Follow the example.(Phát Audio CD để bắt đầu. Khi bạn nghe
thấy tiếng bíp, hãy tạm dừng và trả lời bằng cách diễn đạt phù hợp. Làm theo ví dụ.)
For example, you hear: We've decided to emigrate to Australia.
You say: Australia?
Try to use all three strategies - echoing, empathizing and paraphrasing - during
your responses.(Cố gắng sử dụng cả ba cách- lặp lại, đồng cảm và diễn giải- trong
các câu trả lời của bạn.)