A presentation for BSHM Student

1. Unit 3
Public Area
Maintenance

2. Public Area
 A public space is a place that is open and
accessible to the general public.
 Public areas are the common places and facilitates
accessible to in house guest and non-resident
guest.
 Public areas are locations in the hotel that is frequent
by guest.
 Highly maintain by the hotel as this creates
impression on the quality standards of the hotel in
terms of cleanliness
 The areas are cleaned in low traffic hours or in
graveyard shift so as not to disturb the movements of
both guest and personnel of the hotel.
 Most hotels would have contractors clean the public
area on a regular basis.

3. Hotel Facilities and Amenities

4. Difference
between
Amenities
and
Facilities
 the amenities refer to things that are
designed to provide comfort and
enjoyment to the guests
 The facilities basically refer to places
or even equipment built to facilitate
guests in their specific needs.
 The word, ‘amenity’ is thus used
mostly in the hotel and other related
industries while the word ‘facility’ can
be used mostly in a general sense in
addition to its use in the hotel and
tourism industry.
 These two terms are common in
the hotel and hospitality
terminologies, and often, people tend
to use them interchangeably.

5. Amenities versus Facilities
Amenities Facilities
Refers to things that are designed to
provide comfort and enjoyment to
the guests
Basically refer to places or even
equipment built to facilitate guests in
their specific needs.
Main aim is to provide comfort,
pleasure and enjoyment for people.
Main aim is to facilitate the people in
their necessities.
Term is used mostly in the hotel and
other related industries
Term is used in a general sense in
addition to its use in the hotel and
tourism industry.
Ex: High-quality products such as
dishwasher units, microwave ovens,
washer and dryers, mini bars,
shampoos, internet and computer
services.
Ex: gyms, spas, community service
centers, tourist aid centers, childcare
centers, business service centers.

6. What are Amenities?
 are not buildings or construction.
 They are the things or benefits that are made to offer
convenience and comfort to people.
 they are things that conduced comfort, convenience or
enjoyment of the people.
 are additional features or comfort things inside a property or
building, and they add extra value to it. Moreover, amenities
are usually the benefits that come with the hotel services or
with an apartment. They render the pleasure and comfort to
the guests. Therefore, the more amenities a building has, the
more likely it will gain a competitive edge in attracting
prospective tenants and guests.
 Amenities in a hotel may include things or services such as
high kitchen quality services, valet services, quality products,
WIFI, elevators, air conditioning, TV and computers for use,
balconies, laundry services, swimming pool, playground, etc.

7. What are Facilities?
 Facilities are places (as a hospital, machinery, plumbing) that are
built, constructed, installed, or established to perform some
particular function, and thus to facilitate people in that.
 In brief, a facility can be a building designed for a particular
purpose. But, this purpose may not always be enjoyment; it is
often for other needs as well. They can range from providing
healthcare, monitoring the security of the place, developing
technological advancements, and providing relaxation and
comfort to people too
 With concern to hotel and tourism industry, facilities are also
places that are constructed to answer the particular needs of the
guests. Therefore, unlike amenities, their main aim is not to
provide pleasure and entertainment but to render a specific
service and facilitate the people in the process of it.
 Since the hotel industry mainly aims at providing the best services
to the guests, the amenities they provide often get categorized
under hotel facilities.

8. 1. Spa
2. Cotton Buds
3. Bible
4. Compendium
5. Semi open & outdoor restaurant
6. Poolside bar
7. Toilet tissue
8. Linen
9. Car parking
10. Swimming pool/ Jacuzzi
11. Public computer
12. Facial tissue
13. Disable rooms & Interconnecting rooms
14. 24 Hour security
15. Outside catering service
16. Toothbrush
17. Shampoo
18. 100 Seating capacity restaurant
19. Hairdryer
20. Hanger
21. Trash Bins
22. 150 Capacity outdoor terrace
23. 45 Seating conference room
24. Coffee Maker
25. 35 Seating private air-conditioning dining room
26. Water purification system
27. Sunset boat trip
28. Gift shop
29. Slippers
30. TV Set
Write A if Amenities and F if Facilities
Activity Task
1. F
2. A
3. A
4. A
5. F
6. F
7. A
8. A
9. F
10.F/A
11.F
12.A
13.F
14.F
15.F
16.A
17.A
18.F
19.A
20.A
21.A
22.F
23.F
24.A
25.F
26.F
27.F
28.F
29.A
30.A

9. Examples in Hotel Industry
 Hotel amenities
• swimming pools
• games
high-quality products such as
• dishwasher units,
• microwave ovens,
• washer and dryers
• minibars
• shampoos
• laundry services
• internet and computer services
• balconies
• transport services
• childcare center and;
• playground, etc
 Hotel facilities
• Gyms
• Spas
• community service
centers
• tourist aid centers
• childcare centers
• business service
centers, etc..
 In the tourism industry, the
main aim of the facilities is also
to provide the best services to
make the guest feel more at
ease and comfortable.

10. Public Area
 B. Liquid Hand Soap
- in public areas, hotels
prefer to use liquid hand
soap compared to cake
soap for easy maintenance
and more sanitary reason.
 A. Bathroom Paper Products
- Toilet tissue
- Facial tissue

11. Guestroom
 A. Compendium
-a comprehensive compilation of all facilities and services being offered
of the hotel which may also contain enveloped, stationery, ball pen, postcard and
gust comment form.
 B. Linen and Towels
Bath Rug/ Bath Mat
-20” x 30”
- to protect guest from cold floor and
to avoid slips.
Bath Linen
a. Bath Towel
- 24” x 50” (large)
- 20” x 40” (standard)
b. Hand Towel -16” x 26’
c. Wash cloth 12” x 12”
Bed Spread/Bed Cover
- To add beauty to the bed and keep
the linens from becoming dirty.
Blanket
-act as insulator to keep the body
warm.
Bed Pad
- Used to protect mattress from all
types of stain.
Pillow Case
- To cover the pillow and adds
beauty to the bed.
- 20” x 30” (standard)
- 20”x 40” ( Large}

12.  C. Guest Bathroom
Supplies
Toothbrush
Toothpaste
Razor/shaver
Cake Soap- 1per occupant
Cotton Buds
Shower Cup
Shampoo/ Conditioner/Lotion
Hairdryer
 D. Bathroom Paper Product
Facial Tissue
Tissue Roll
Sanitary Bag-for sanitary napkins to be
more presentable and for hygienic
disposal.
 E. Kitchen and Dinner Wares
Ice Bucket
Drinking Glass
Coffee Maker
Thermo Jug
Teaspoon
Cup & Saucer
 F. Others
Slippers
Umbrella
Mini Bar
Television
Iron and Iron Board
Bible
Laundry Bag
Trash Bin
Hangers

13.  F. Others
DND Sign –hanged in the doorknob outside the room to
inform everybody especially the housekeepers that the
guests don’t wish to be disturbed.
Make-up My Room – hanged in the door knob outside the
room to inform the housekeepers that the guest wishes his
room to be serviced.
Other Amenities
• Ashtray
• Sewing kit
• Matchboxes
• Guest Comment Form
• Shoe mitts
• Tent Cards
• Room Service menu
• Safety Deposit Box
• Guest Stationery and Pencil
• Shoe Horn