A slide presentation of housekeeping organizational chart

1. Housekeeping
Organizational
Chart

2. Housekeeping Department Organization Chart - Large Hotel |
Small Hotel | Medium Hotel | Chain Hotel
 The organization chart of housekeeping department should
provide a clear picture of the lines of authority and the channels
of communication with the department.
 Housekeeping department chart not only provides for a
systematic direction of orders but also protects employees from
being over directed. The chart shows that each employee
should take orders only from the person directly above him/her.
 Also, a copy of the chart should be posted in an area so that all
housekeeping staff can see where they fit into the overall
organization of the department. Ideally, all hotels place
the organization chart on ether the housekeeping control desk
room or the place where usually the daily briefing happens.

3. 1. Housekeeping Department Organizational Chart - Large Hotel / 5
Star / Full Service
 The housekeeping department in a large hotel or 5 Star Hotel is
headed by the executive housekeeper. He/she reports to the
general manager, or to the resident manager, or the rooms
division manager in a large hotel. In the case of a chain of hotels,
the executive housekeeper also reports to the director of
housekeeping, who heads the housekeeping departments in all the
hotels of that chain.
 The deputy housekeeper assists the executive housekeeper and,
depending on the size of the property, there can also be assistant
housekeepers who look after the various areas of responsibility in
the hotel, that is, floors, public areas, the linen room, and desk
control.
 The Housekeeping Organizational Chart in a large hotel also
contains multiple supervisors for each section of the housekeeping
like the Laundry, Desk Control, Floor Supervisor, Public Area
Supervisor, Night Supervisor etc. each of these supervisors reports
to the Assistant Housekeeper or the Executive housekeeper.

5. 2. Housekeeping Department Organizational Chart - Medium
Hotel / 3-4 Star Hotel / Mid-Range Service Hotel
 The housekeeping department in a Medium Size hotel or 3-4
Star Hotel is headed by the executive housekeeper. He/she
reports to the general manager. In the case of a chain of hotels,
the executive housekeeper also reports to the director of
housekeeping, who heads the housekeeping departments in all
the hotels of that chain.
 The deputy housekeeper assists the executive housekeeper and
looks after the various areas of responsibility in the hotel, that is,
floors, public areas, the linen room, desk control and staffing etc.
 The Housekeeping Organizational Chart in a Medium hotel also
contains multiple supervisors for each section of the
housekeeping like the Laundry, Desk Control, Floor Supervisor,
Public Area Supervisor etc. each of these supervisors reports to
the Assistant Housekeeper or the Executive housekeeper.

7. 3. Housekeeping Department Organizational Chart -
Small Hotel / 1-2 Star Hotel / Budget or Limited Service Hotel
 The housekeeping department in a Small hotel or 1-2 Star Hotel
is headed by the Executive Housekeeper or a Housekeeping
Manager. He/she reports to the general manager. In the case of
a chain of hotels, the executive housekeeper also reports to the
director of housekeeping, who heads the housekeeping
departments in all the hotels of that chain.
 In small hotels, the executive housekeeper controls the various
areas of responsibility in the hotel, that is, floors, public areas,
the linen room, desk control, inventory and staffing etc.
 The Housekeeping Organizational Chart in a Budget hotel has
only two supervisors only one for the desk control and linen and
the other supervisor is to manage all aspects of the rooms and
public area. Both of these supervisors report to the
Housekeeping Manager or EHK.

9. 4. Housekeeping Department Organizational Chart - Business
Hotel
 The housekeeping department in a Business Hotel is headed by
the executive housekeeper. He/she reports to the general
manager. In the case of a chain of hotels, the executive
housekeeper also reports to the director of housekeeping, who
heads the housekeeping departments in all the hotels of that
chain.
 The Assistant housekeeper helps the executive housekeeper in
the day to day activities and looks after the various areas of
responsibility in the hotel, that is, floors, public areas, the linen
room, desk control, inventory and staffing etc.
 The Housekeeping Organizational Chart in a Business Hotel also
contains multiple supervisors for each section of the
housekeeping like the Laundry, Desk Control, and Floor
Supervisor, Public Area Supervisor etc. each of these
supervisors’ reports to the Assistant Housekeeper or the
Executive housekeeper.

11. 5. Housekeeping Department Organizational Chart - Chain
Hotel or Group of Hotels
 The housekeeping department in a large chain hotel is headed
by the Director Housekeeping or General Manager
Housekeeping. The Executive housekeeper in each unit of the
chain hotel will report to the director of housekeeping, who
heads the housekeeping departments in all the hotels of that
chain.
 The deputy housekeeper assists the executive housekeeper
and, depending on the size of the property, there can also be
assistant housekeepers who look after the various areas of
responsibility in the hotel, that is, floors, public areas, the linen
room, and desk control.
 The Housekeeping Organizational Chart in a large hotel also
contains multiple supervisors for each section of the
housekeeping like the Laundry, Desk Control, Floor
Supervisor, Public Area Supervisor, Night Supervisor etc. each
of these supervisors reports to the Assistant Housekeeper or
the Executive housekeeper.

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