The document discusses the importance of personal marketing and dialogue between companies and customers for building strong relationships and market success. It analyzes the marketing strategies of Unilever brands AXE and Dove, noting AXE's humorous ads and edgy online content to engage young males while Dove promotes the message that beauty comes in all shapes and sizes. The document also questions whether personal marketing can go too far for a company and asserts that personal marketing, when done properly, provides customers with valuable product information.