This document discusses a unified communication system for health organizations. It defines unified communication as integrating real-time communication services like instant messaging, voice, and video conferencing with non-real time services like email and fax. It notes that unified communication and collaboration can provide clear business and financial benefits for healthcare facilities by enabling smart decisions, mobile workers, improved business impact, and real-time reporting. The document then outlines a sales plan to deploy a unified communication system in 4 hospitals over 6 months for a target revenue of $6 million. It identifies key activities, partners, assets, proposition, channels, and revenue streams for the business model.

1. Quanteq
Enterprise Solutions
MARY, O. E.

2. A
UNIFIED COMMUNICATION SYSTEM
FOR HEALTH ORGANISATIONS

3. Unified
Communication
It is the integration of real-time, enterprise, communication services such
as instant messaging (chat), presence information, voice (including IP
telephony), mobility features, audio, web & video conferencing, fixed-
mobile convergence (FMC),desktop sharing, data sharing (including web
connected electronic interactive whiteboards), call control and speech
recognition with non-real-time communication services such as unified
messaging (integrated voicemail, e-mail, SMS and fax).

4. Smart decisions in
extraordinary time
Enable
Anywhere
Workers
Improved Impact
on Business
Real-time
Reporting

5. Unified Communications and Collaboration (UC&C) is becoming an increasingly important consideration for CF
today because of clear business and financial benefits as well as employee demand.
 Smart Decisions in Extraordinary Time:
 Control Operational Costs
 Avoid unnecessary capital expenses
 Position for Rebound
 Anywhere Workers:
 From home/office
 On the road
 With a client
Value
Proposition
Statement

6.  Improved Impact on Business:
 Decreasing Costs
 Improving Business Outcomes
 Real-time Reporting:
 Give instant feedbacks on projects as
they occur;
 Efficient and effective reports
Value
Proposition
Statement

7. Audio Conference
costs
50%
IT Infrastructure costs
20%
Travel costs
10%
Business Impact
20%
Cost Savings & Business Improvement
Audio Conference costs IT Infrastructure costs Travel costs Business Impact

8. 1. Private Health Institutions
2. Health NGOs
Opportunity
Areas

9. Sales Plan
TARGET ACTIVITY PLAN DURATION DELIVERABLE
To
generate
revenue of
₦6m in 6
months
A. To deploy a
Unified
Communicati
ons System
for 4
hospitals @
₦4m each
1. Set up a sales team; 1. day i. List of sales
team;
ii. Concept
paper
document;
iii. Invitation
letters
iv. Sales event plan
document;
v. Blueprint
technical design
document;
vi. Approval letter
to commence
Needs
Assessment/Gap
s Analysis;
vii. Research
document on
findings;
viii. Presentation
slides;
ix. Sponsor letter
agreed upon.
1. Shortlist 10 hospitals with
financial capability;
1 day
1. Develop/ present concept
paper on UC to the shortlisted
organisations
5 days
1. Conduct a Sales event, which
will focus on cost implications
of poor communication within
hospitals, and also highlight the
benefits of UC in terms of:
i. Reduced mortality rate of
patients;
ii. Enable Anywhere Workers;
iii. Increase Cost Savings on
Communication
8 weeks
1. Shortlist 4 prospects; Qualify
opportunities;
5 days
1. Develop Solution 8 weeks
1. Get approval to conduct needs
assessment/ Gap analysis in
each of the 4 shortlisted
hospitals;
8 weeks
1. Submit findings; Carry out a
Proof of Concept/ Demo
Presentation;
4 weeks

10. KP
1. Quanteq
2. NGOs
3. Hospital
Management
Board (HMB)
KA
1. Sales Plan;
2. Design of
Presentation Slides;
3. Data Gathering;
4. Needs Assessment;
5. Blueprint design
6. Solution
Development;
VP
1.Smart Decisions in
extraordinary time;
2.Enable anywhere workers
which will inspire quick
decision-making;
3.Improved impact on
business
4.Real-time Reporting
CR
1. Personal assistance
2. Co-creation
CS
1. Cost Driven
2. Value Driven
CH
Direct Channels
through:
1. Awareness;
2. Evaluation
KR
1. Sales persons
2. Technical team
3. Blueprint design of
solution;
4. Project plan document
5. List of Stakeholders
C$
1. Cost-driven
2. Value-driven
R$
1. Subscription fees
BUSINESS MODEL DESIGN
FOR UNIFIED COMMUNICATION IN HEALTH ORGANISATIONS