At the 2013 ISG Sourcing Industry Conference in the Americas, David Whimore spoke on the micro- and Macro-views of our changing industry.

1. © 2013 Information Services Group, Inc. All Rights Reserved.
Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means,
including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc.
#ISGSIC
David Whitmore, Vice Chairman and President, Americas
10 September 2013
Micro- and Macro-Views of Our Changing Industry
Understanding Tomorrow, Acting Today

2. © 2013 Information Services Group, Inc. All Rights Reserved 2
Agenda – September 10
Market Update 8:30 – 9:30 a.m.
Guest Speaker: Chetan Dube 9:30 – 10:30 a.m.
Break: Networking 10:30 – 11:00 a.m.
9:30 – 10:30 p.m.
Disruptor Roundtable 1:30 – 2:30 p.m.
Lunch 12:30 – 1:30 p.m.
One to Ones and Training 2:45 – 5:15 p.m.
Morning Workshops 11:00 – 12:30 p.m.
Close Reception 5:15 p.m.

3. © 2013 Information Services Group, Inc. All Rights Reserved 3
An ever changing landscape…
2013…1990 2000 2010
PluralisticBipartisanMonolithic
Continued change and more rapid and extensive change to come…
Dynamic

4. © 2013 Information Services Group, Inc. All Rights Reserved 4
A Changing World
►Improvement to transformation
►Clarity to complexity
►Strictly defined standards to flexibility and transparency
►Transaction advisors to market navigators
►Rate of change is accelerating
Our industry is being transformed by a number of emerging trends and
technologies. Characteristics include:

5. © 2013 Information Services Group, Inc. All Rights Reserved 5
Automation is a Transformational Proposition
Networks, Cloud and Labor
Automation Converge via SDN
Brave New
World?
AccessISGTM
Momentum Automation Survey 2013

6. © 2013 Information Services Group, Inc. All Rights Reserved 6
Add Emerging and Disruptive Technologies to the Mix
Momentum Automation Survey 2013
Big Data and Little Devices –
Hospitality Firms Seek a
Competitive Edge
Enterprise Software Center
of Gravity Beginning to Shift
to SaaS

7. © 2013 Information Services Group, Inc. All Rights Reserved 7
Contracting and Governance Redefined
David Whitmore of ISG is interviewed about utility
computing http://www.isg-one.com/web/media-
center/videos/utility-computing.asp
Utility Computing: An Introduction
ISG Research: Record
Number of Outsourcing
Contracts Expiring
STAMFORD, Conn., July
16, 2013 ― Information
Services Group (ISG)
(NASDAQ: III), a leading
technology insights,
market intelligence and
advisory services
company, today
announced ISG Research
showing that
outsourcing contract
expirations reached an
all-time high last year
and are likely to remain
high in 2013.
Press Release

8. © 2013 Information Services Group, Inc. All Rights Reserved 8
Group Discussion

9. © 2013 Information Services Group, Inc. All Rights Reserved 9
Summary
►Our market has changed and will continue to change even more rapidly
►Providers’ roles need to develop. Ours may need to evolve more rapidly
►Clients want transformational change. They may want innovation
►Automation and other emerging technologies will provide further
transformation - implementation and social consequences need to be
more fully considered
►Service relationships will succeed by an appropriate balance of flexible
development and strong governance

10. www.isg-one.com
Information Services Group is a leading technology insights, market intelligence and advisory services company, serving more than 450 clients around the
world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational
environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation,
program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology,
the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in
Stamford, Conn., the company has more than 800 employees and operates in 21 countries.
knowledge powering results®
#ISGSIC