Training is not what it used to be. New technologies not only provide more ways to learn and share information, they also drive a faster, more demanding business environment. Learning and Development (L&D) departments have to adapt dramatically to fit this new reality – is yours ready for the change? In this interactive webinar, chairman of the Learning and Performance Institute, Donald H Taylor examines the changing role of L&D professionals and what they must do to meet the learning expectations of the modern workforce. You’ll learn about: Three things L&D must do to secure its future What ‘aligning learning to the business’ really means Recognizing the ‘Training Ghetto’ and how to escape it

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Copyright ©2014 Infor. All rights reserved. This presentation is provided for informational purposes only and does not constitute a commitment in any way. The information, products and services described herein are subject to change at any time without notice.
Is your L&D department
ready for the future?
March 11, 2015

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Welcome

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Today’s presenter
Donald H Taylor
Chairman, Learning and Performance Institute

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Agenda
1. Content and L&D today
2. A shift in thinking
3. The skills for the job

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Agenda
1. Content and L&D today
2. A shift in thinking
3. The skills for the job

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Question
What changes have
you seen in L&D over
the past 5 years?

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Slow
Change
Fast
Change

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Slow
Change
Fast
Change
Slow
Change
Fast
Change Org.
L&D
Learning
Leadership
Training
Ghetto
Comfortable
Extinction
Unacknowledged
Prophets

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Slow
Change
Fast
Change
Slow
Change
Fast
Change Org.
L&D
Agile
Technology savvy
Business embedded
Focused on core skills
Reactive
Fulfilment house
Separate from business
Doing it all, overworked
Steady work
Low tech usage
Distinct from business
Repeating previous work
Innovative
Technology savvy
Trying to get attention
Frustrated with business

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Question
What is causing
all these changes?

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Chained library, Guildford Grammar School, c. 1510

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> 1.7 million retweets in under an hour, 2014

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User generated
Freely available
Generic
Created internally
Commissioned
Five types of learning content

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Identify and share
your organization’s
proprietary information, fast.
1

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Agenda
1. Content and L&D today
2. A shift in thinking
3. The skills for the job

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SUPPLY-SIDE THINKING
Image: NickHarris1 (CC Attribution-NonCommercial-Share Alike 2.0 on Flickr)

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How can I fill this classroom?
How do I get buy-in for my courses?
What training courses do we need?
How to align courses to the business?
How can I prove my ROI?
How to boost completion rates?
SUPPLY-SIDE THINKING
Image: NickHarris1 (CC Attribution-NonCommercial-Share Alike 2.0 on Flickr)

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How can I fill this classroom?
How do I get buy-in for my courses?
What training courses do we need?
How to align courses to the business?
How can I prove my ROI?
How to boost completion rates?
SUPPLY-SIDE THINKING DEMAND-SIDE THINKING
Images: NickHarris1, GiFrancis (CC Attribution-NonCommercial-Share Alike 2.0 on Flickr)

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How can I fill this classroom?
How do I get buy-in for my courses?
What training courses do we need?
How to align courses to the business?
How can I prove my ROI?
How to boost completion rates?
What is the performance need today?
What capability is needed tomorrow?
What foundations support these two?
SUPPLY-SIDE THINKING DEMAND-SIDE THINKING
Images: NickHarris1, GiFrancis (CC Attribution-NonCommercial-Share Alike 2.0 on Flickr)

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Three questions
• What is the performance need?
• What is the capability need?
• What foundations will support these?

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Three questions
• What is the performance need?
• What is the capability need?
• What foundations will support these?
• For individuals and for the group

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Organize your
L&D department around
these three questions – now.
2

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Question
What skills will we need to make
this shift?

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L&D’s own skills
• The LPI Capability Map
– 12 months in development
– Launched October 2012
– 27 skills / 9 groups
– 4 levels
• View and use online
– bit.ly/LPICapMap

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Category and skill 1 2 3 4
Analysis and Strategy
Assessment and Evaluation 157 234 316 218
Competency Management 216 247 249 168
Learning Strategy 73 226 315 351
Performance Analysis 116 298 326 231
Business Skills and Intelligence
Communication, Marketing and Relationship Management 172 184 281 248
Financial Management 179 238 272 171
Industry Awareness 116 310 289 232
Procurement 170 241 258 155
Collaborative Learning
Developing Collaborative Learning Skills 256 213 273 213
Supporting Communities of Practice (CoP) 255 267 241 164
Supporting Content Co-creation and Curation 219 207 267 218
Supporting Work Teams 98 276 357 368
Learning Delivery Management
Change Management 121 283 287 211
Project Management 76 149 414 371
Learning Information Management and Interpretation
Data Interpretation 154 255 303 119
Information Architecture 127 322 286 111
Learning Resources
Content Creation 52 205 603 499
Design 68 252 545 598
Live Delivery
Face-to-face Learning 65 167 507 860
Presentation Delivery 62 181 791 768
Virtual/Online Delivery 265 293 375 383
Managing the Learning Function
People Management and Development 98 268 237 366
Process Management and Improvement 137 186 265 322
Resource Management 85 196 283 290
Performance Improvement
Coaching 184 228 419 270
Mentoring 232 268 306 214
Performance Support 119 225 438 399
2015, n=1983

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Supporting Work Teams 98 276 357 368
Learning Delivery Management
Change Management 121 283 287 211
Project Management 76 149 414 371
Learning Information Management and Interpretation
Data Interpretation 154 255 303 119
Information Architecture 127 322 286 111
Learning Resources
Content Creation 52 205 603 499
Design 68 252 545 598
Live Delivery
Face-to-face Learning 65 167 507 860
Presentation Delivery 62 181 791 768
Virtual/Online Delivery 265 293 375 383
Managing the Learning Function
People Management and Development 98 268 237 366
Process Management and Improvement 137 186 265 322
Resource Management 85 196 283 290
Performance Improvement
Coaching 184 228 419 270
Mentoring 232 268 306 214
Performance Support 119 225 438 399

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Highest ranked skillsHighestranked
3.4
3.3
3.1
Face-to-face delivery
Presentation delivery
Content design

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Lowest ranked skillsLowestranked
2.6
2.5
2.3
Information architecture
Developing collaborative learning skills
Supporting communities of practice

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Least popular skills
Communication, marketing and
relationship management
Financial management
Procurement
Data interpretation
Information architecture
Resource management
Competency Management

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Least popular skills
Communication, marketing and
relationship management
Financial management
Procurement
Data interpretation
Information architecture
Resource management
Competency Management

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Identify the right L&D
skills for your business and
develop/recruit for them – fast.
3

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Matt DeFeo
Techtronic Industries, Inc

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Matt DeFeo
Techtronic Industries, Inc
Reduced rate of returned goods by 45%
A $35 million saving over two years.
$35m

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Matt DeFeo
Techtronic Industries, Inc
We don’t want to build huge programs; we just need to
produce highly effective, impactful development materials.
$35 m
”“

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Three things for L&D
3
2
1
Get the right skills
Shift to a business mind set
Deliver content with value

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Q & A
What questions do you have today?

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Thanks for attending
Learn more: Infor.com
# FutureLD
Recording, slides

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