This document outlines Brian Smith's presentation on understanding behavior and how it impacts performance. The presentation covers topics such as motivation, attitude, behavioral styles using the DISC model, communication, and active listening. The agenda includes a discussion of the motivation equation, self-assessment of behaviors, understanding how behaviors impact performance, the art of communicating, and developing an action plan. The goal is for participants to gain awareness of behaviors in order to improve effectiveness.
Program for leaders who want to learn the secrets to employee empowerment. Delivered to the Professional Teleservice Management Association in March 2016. For more information about my speaking programs, or for free leadership and communication tips, tools, and techniques, visit my website at www.Amy-Castro.com
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
2014 Hutchinson Builders Toowoomba International Presenting Partner Proposal ...Andrew Allpass
The Hutchinson Builders Toowoomba International (HBTI) is a professional tennis tournament that is part of Tennis Australia's Australian Pro Tour.
Held at the Toowoomba Regional Tennis Centre - USQ the event provides opportunities for the world's rising tennis stars to compete for prize money and all important World Ranking Points. This is truly an event of international standing delivering a week of entertaining tennis and associated community activities.
In 2013 the Hutchinson Builders Toowoomba International was awarded the prestigious Newcombe Medal as Tennis Australia's Most Outstanding Tournament of the Year. This was a significant achievement as the event was only in its second year.
The 2014 HBTI is set to be bigger and better and opportunties exist for corporate sponsors to partner with the event and be part of its success.
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
What is it about the leaders you choose to follow? Can great leadership be learned? What skills do you believe a great leader must have? All those questions and more are answered in this presentation. Don't put your career or organization at risk - learn to manage and lead the 21st Century way
Program for leaders who want to learn the secrets to employee empowerment. Delivered to the Professional Teleservice Management Association in March 2016. For more information about my speaking programs, or for free leadership and communication tips, tools, and techniques, visit my website at www.Amy-Castro.com
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
2014 Hutchinson Builders Toowoomba International Presenting Partner Proposal ...Andrew Allpass
The Hutchinson Builders Toowoomba International (HBTI) is a professional tennis tournament that is part of Tennis Australia's Australian Pro Tour.
Held at the Toowoomba Regional Tennis Centre - USQ the event provides opportunities for the world's rising tennis stars to compete for prize money and all important World Ranking Points. This is truly an event of international standing delivering a week of entertaining tennis and associated community activities.
In 2013 the Hutchinson Builders Toowoomba International was awarded the prestigious Newcombe Medal as Tennis Australia's Most Outstanding Tournament of the Year. This was a significant achievement as the event was only in its second year.
The 2014 HBTI is set to be bigger and better and opportunties exist for corporate sponsors to partner with the event and be part of its success.
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
What is it about the leaders you choose to follow? Can great leadership be learned? What skills do you believe a great leader must have? All those questions and more are answered in this presentation. Don't put your career or organization at risk - learn to manage and lead the 21st Century way
You Don't Have to Like Them - Just Learn to Work With Them Brian Smith - PLD
The key to your personal and career success relies on your ability to communicate and interact effectively with others. You don't have to like the people you work with - but you do need to learn how to get along with them. This is a copy of a presentation that I delivered to a group of Managers and Directors of Before and After School Child Day Care Centres.
Copy of the presentation that I delivered on "Staff Disengagement - Top Trends & Remedies - How to Re-Energize Your Workforce" at this years Futures Conference.
Columbus 2020 Investor Update | April 2018 | Tom PetersOne Columbus
Tom Peters, author of The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs That Last, shared insights from his book and how they be applied in the Columbus Region.
Enhancing lives & Transforming Leadership. The Art of Managing and Leading in...Brian Smith - PLD
A copy of the presentation that I delivered at the Canadian Insurance Accountants Associations. Conference in Collingwood. I spoke to a group of Managers and Business Leaders on the importance of soft-skills. Success is no longer dependent on your technical ability - soft-skills - the ability to communicate and interact more effectively with others now plays a critical role in your success and the success of your organization. This presentation was built around my Four Step Leadership Development Program (c)
Checkmate how to become a better leader in four movesBrian Smith - PLD
Copy of a presentation that I delivered to a group of Women Entrepreneurs. Excerpts of this presentation where taken from my soon to be published book "Leadership Lessons from a Reformed Control Freak - The Art of Managing and Leading in the 21st Century". This presentation is based on my "Four Step Leadership Development Model (c)"
A copy of a presentation that I delivered to a group of Managers and Business Leaders at Futures 2014. Excerpts taken from my newest leadership development book - "Leadership Lessons from a Reformed Control Freak - The Art of Managing and Leading in the 21st Century" . Managers and business leaders must do four things exceptionally well. They must be able to connect with people, communicate, educate and delegate effectively. My latest book will teach you how.
Confessions of a Reformed Control Freak - The Top Ten Sins Most Managers Make...Brian Smith - PLD
In this presentation - led by Author, Communications Expert and Management Consultant Brian Smith - a leading authority on soft-skills training and leadership development - he'll review the top ten sins most managers make and more importantly - what you go do to avoid them. You'll discover the key to motivating a multi-generational workforce and gain some valuable insight into a leadership style that is right for today's workplace. Your success and the overall success of your organization will depend on your ability and adaptability to communicate and interact effectively, solve problems, deal with difficult people and challenging situations better and coach your team members so they can realize their full potential. Great managers and leaders aren't born - they are made. Don't put your career at risk. Learn to manage and lead the 21st Century way. (The lessons learned in this presentation are explained in more detail in Brian's book - Confessions of a Reformed Control Freak - The Top Ten Sins Most Managers Make & How to Avoid Them". To purchase your signed copy contact Brian directly or order it online from Amazon, Apple, Chapters or Barnes & Noble.)
Are you worried that you are easily replaceable? In the age of artificial intelligence, almost every job holder is susceptible to replacement by a machine. Seth Godin shows how to stop being average and embark on a journey to be indispensable.
Managing Your Boss & Living to Tell About It. Copy of a presentation that I am going to be delivered to a group of Project Managers in New York City, New York. If you want to manage your Boss then you need to manage them in a style that you like. This presentation will teach you how
Copy of a presentation that I delivered to a group of project managers at PMI Symposium in Ottawa, Canada. The key to managing your boss is to manage them in a style that they like. The key to managing your boss is modifying your style to be more in tune with theirs. Everyone communicates and interacts differently. If you communicate and interact with them in a style that they like - chances are they will be more receptive to what you have to say. This presentation - based on DISC Theory developed by William Marston - outlines four distinct styles of behavior - their strengths and limitations. More importantly it outlines what you need to do to be more effective when working with someone who has a different style then yours. They aren't going to change - You have to if you want to communicate and interact more effectively with others - including your boss.
Musings & Other Notable Tid-Bits From an Indie Author Brian Smith - PLD
I put a presentation together about my experiences as an Indie Author. Thought you might find some of the tips of value to you or someone you know who is wanting to publish their book.
Time Mastery & Personal Effectiveness - For Those Who Never Seem to Have Enou...Brian Smith - PLD
You have 168 hours in the course of a week - no more - or no less. Are you accomplishing what's most important to you? This presentation is for those people who never seem to have enough time.
Presentation I delivered at this years "Futures Conference" on using the resources available to help you live a balanced life-style and cope with the daily stressors in your professional and personal lives
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
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2. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 22
AgendaAgenda
Motivation Equation & AttitudeMotivation Equation & Attitude
Self-Assessment: Dimensions ofSelf-Assessment: Dimensions of
BehaviourBehaviour
Understanding Behaviour & How itUnderstanding Behaviour & How it
Impacts PerformanceImpacts Performance
TheThe ArtArt of Communicatingof Communicating
The 5-Steps toThe 5-Steps to ActiveActive ListeningListening
Developing Your Action PlanDeveloping Your Action Plan
3. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 33
EQ vs. IQEQ vs. IQ
Worth Remembering …Worth Remembering …
““We are being judged by a newWe are being judged by a new
yardstick; not just how smart weyardstick; not just how smart we
are, or by our training and expertise,are, or by our training and expertise,
but also by how well we handlebut also by how well we handle
ourselves and each other.”ourselves and each other.”
- Daniel Goleman Ph.D. Harvard- Daniel Goleman Ph.D. Harvard
Author, Emotional IntelligenceAuthor, Emotional Intelligence
4. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 44
Motivation is Inside OutMotivation is Inside Out
Worth Remembering …Worth Remembering …
““The common wisdom is that …The common wisdom is that …
managers have to learn to motivatemanagers have to learn to motivate
people. Nonsense – Employees bringpeople. Nonsense – Employees bring
their own motivation”their own motivation”
- Tom Peters- Tom Peters
8. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 88
Attitude is a ChoiceAttitude is a Choice
Worth Remembering …Worth Remembering …
““Everything can be taken away fromEverything can be taken away from
man but one thing – to choose –man but one thing – to choose –
one’s attitude in a given set ofone’s attitude in a given set of
circumstances, to choose one’s owncircumstances, to choose one’s own
way.”way.”
-- Viktor FranklViktor Frankl
* Mans Search For Ultimate Meaning* Mans Search For Ultimate Meaning
9. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 99
The Attitude ChallengeThe Attitude Challenge
Everybody has oneEverybody has one
No two are exactly the sameNo two are exactly the same
It’s 100% in your controlIt’s 100% in your control
It’s a matter of choiceIt’s a matter of choice
How would the people you work withHow would the people you work with
and interact with rate your attitude?and interact with rate your attitude?
12. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 1212
Understanding BehaviourUnderstanding Behaviour
Worth Remembering …Worth Remembering …
““Humans are the only creatures whoHumans are the only creatures who
refuse to be who they are.”refuse to be who they are.”
- Albert Camus- Albert Camus
15. Perception or RealityPerception or Reality
Worth Remembering …Worth Remembering …
““We do not deal in reality onlyWe do not deal in reality only
perception – theirs not yours. “perception – theirs not yours. “
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 1515
16. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 1616
Why Behaviour?Why Behaviour?
Behaviour is:Behaviour is:
Observable 20%Observable 20%
Situationally-basedSituationally-based
FlexibleFlexible
DynamicDynamic
Based on yourBased on your
thoughts andthoughts and
beliefsbeliefs
17. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 1717
The Rules About OthersThe Rules About Others
Different is justDifferent is just
that,that, Different.Different.
There is richness inThere is richness in
diversitydiversity
By understandingBy understanding
yourself betteryourself better
you will learn toyou will learn to
understand othersunderstand others
19. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 1919
Different StrokesDifferent Strokes
DominantDominant: Quick action, power and: Quick action, power and
authority, prestige and challenge.authority, prestige and challenge.
InterpersonalInterpersonal: Entertaining, being: Entertaining, being
optimistic, participating in a group.optimistic, participating in a group.
SteadySteady: calm, patient, loyal, a good: calm, patient, loyal, a good
listener, specialized skills.listener, specialized skills.
ConscientiousConscientious: Attention to detail,: Attention to detail,
very analytical, checks for accuracy.very analytical, checks for accuracy.
20. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2020
Strengths Become WeaknessesStrengths Become Weaknesses
D:D: who is good at directing andwho is good at directing and
deciding, may become autocratic.deciding, may become autocratic.
I:I: who is good at promoting andwho is good at promoting and
persuading, may oversell.persuading, may oversell.
S:S: who is steady and agreeable, maywho is steady and agreeable, may
give in despite their needs.give in despite their needs.
C:C: who is good at analyzing andwho is good at analyzing and
checking, may become indecisive.checking, may become indecisive.
21. Preferred EnvironmentPreferred Environment
Dominant:Dominant: Direct answers, freedom,Direct answers, freedom,
many new and varied activitiesmany new and varied activities
Interpersonal:Interpersonal: Popularity, socialPopularity, social
recognition, gatherings outside workrecognition, gatherings outside work
Steadiness:Steadiness: Status quo, predictableStatus quo, predictable
routines, minimal conflict, balanceroutines, minimal conflict, balance
Conscientious:Conscientious: Cleary definedCleary defined
expectations, business atmosphereexpectations, business atmosphere
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2121
22. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2222
Good Habits = Good ResultsGood Habits = Good Results
Worth Remembering …Worth Remembering …
““Excellence is not an act but a habit.Excellence is not an act but a habit.
The things you do the most are theThe things you do the most are the
things you do the best.”things you do the best.”
- Marva Collins- Marva Collins
23. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2323
New BeginningsNew Beginnings
CC – Commit to a new beginning– Commit to a new beginning
HH –– Habits. Stop one, start anotherHabits. Stop one, start another
AA –– Action not wordsAction not words
NN –– Never give upNever give up
GG –– Goal oriented. Set targetsGoal oriented. Set targets
EE –– Evaluate your planEvaluate your plan
26. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2626
TheThe ArtArt of Communicatingof Communicating
Worth Remembering …Worth Remembering …
““No one has ever harmed theirNo one has ever harmed their
stomach by swallowing evil wordsstomach by swallowing evil words
unsaid.”unsaid.”
- Sir Winston Churchill- Sir Winston Churchill
27. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2727
TheThe ArtArt of Communicatingof Communicating
Question:Question:
On a percentage basis how much doOn a percentage basis how much do
you think we communicate by theyou think we communicate by the
actual words we say?actual words we say?
28. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2828
TheThe ArtArt of Communicatingof Communicating
Answer:Answer:
1.1. Actual Words _____ %Actual Words _____ %
2.2. Voice Tonality _____ %Voice Tonality _____ %
3.3. Body Language _____ %Body Language _____ %
* Based on the work of Dr. Ralph Nichols – “Are You Listening?”* Based on the work of Dr. Ralph Nichols – “Are You Listening?”
29. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2929
TheThe ArtArt of Communicatingof Communicating
Worth Remembering …Worth Remembering …
““I know you believe you understandI know you believe you understand
what you think I said, but I’m notwhat you think I said, but I’m not
sure you realize that what you heardsure you realize that what you heard
is not what I meant.”is not what I meant.”
30. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3030
The Communication ProcessThe Communication Process
The sender of the messageThe sender of the message
The message itselfThe message itself
The channel used to deliver theThe channel used to deliver the
messagemessage
The receiver of the messageThe receiver of the message
31. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3131
The Decoding ProcessThe Decoding Process
1.1. Sensing or becoming aware of theSensing or becoming aware of the
message;message;
2.2. Interpreting and understanding theInterpreting and understanding the
meaning and purpose;meaning and purpose;
3.3. Evaluating to respond or act upon;Evaluating to respond or act upon;
4.4. Responding by performing anResponding by performing an
action, changing a behaviour oraction, changing a behaviour or
sending a message.sending a message.
32. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3232
TheThe ArtArt of Communicatingof Communicating
You cannotYou cannot notnot communicatecommunicate
Whenever contact is madeWhenever contact is made
communication occurscommunication occurs
Meanings are in people not in wordsMeanings are in people not in words
All types of communications areAll types of communications are
received but 70 to 90% are screenedreceived but 70 to 90% are screened
out or changed by the receiver.out or changed by the receiver.
33. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3333
TheThe ArtArt of Communicatingof Communicating
Worth Remembering …Worth Remembering …
““If the essence of communication isIf the essence of communication is
to send the message and have itto send the message and have it
received as it was intended; thenreceived as it was intended; then
you must keep in mind that you’reyou must keep in mind that you’re
not the most important person in thenot the most important person in the
conversation.”conversation.”
- Brian Smith- Brian Smith
35. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3535
Yellow Light ResponseYellow Light Response
Reflective Listening – “So if IReflective Listening – “So if I
understand you correctly, …”understand you correctly, …”
““Tell me more about …”Tell me more about …”
Other probing questions which helpOther probing questions which help
you to understand and which let theyou to understand and which let the
receiver knowreceiver know
1.1. You’re interestedYou’re interested
2.2. You’re actively listeningYou’re actively listening
36. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3636
Red Light ResponseRed Light Response
““Based on what you’ve said, IBased on what you’ve said, I
recommend …. Would you like me torecommend …. Would you like me to
proceed? (Gets a Yes or No andproceed? (Gets a Yes or No and
promotes dialogue)promotes dialogue)
““Am I making myself clear?” orAm I making myself clear?” or
“Have I explained that properly?”“Have I explained that properly?”
(Gets a Yes or No and promotes(Gets a Yes or No and promotes
dialogue)dialogue)
38. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3838
ActiveActive ListeningListening
Worth Remembering …Worth Remembering …
““We have two ears but only oneWe have two ears but only one
mouth. Some people suggest that’smouth. Some people suggest that’s
because we should spend twice asbecause we should spend twice as
much time listening as opposed tomuch time listening as opposed to
talking. Others suggest it’s becausetalking. Others suggest it’s because
listening is twice as hard.”listening is twice as hard.”
39. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3939
ActiveActive ListeningListening
How we communicate:How we communicate:
9% Writing9% Writing
16% Reading16% Reading
35% Talking35% Talking
40% Listening40% Listening
* Based on the research of Dr. Ralph Nichols. Author of “Are You Listening”* Based on the research of Dr. Ralph Nichols. Author of “Are You Listening”
40. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4040
ActiveActive ListeningListening
A recent survey revealed:A recent survey revealed:
Individuals listen about 25% of theIndividuals listen about 25% of the
timetime
Most people recall only 50% of whatMost people recall only 50% of what
they hearthey hear
70% of all misunderstandings70% of all misunderstandings
happen because people do not listenhappen because people do not listen
to each otherto each other
41. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4141
WeWe AllAll Suffer From Tune-OutSuffer From Tune-Out
We have the ability to listen at a rateWe have the ability to listen at a rate
of ___ to ___ words per minute.of ___ to ___ words per minute.
We can speak at a rate of ___ to ___We can speak at a rate of ___ to ___
words per minute.words per minute.
That means we can tune-out up toThat means we can tune-out up to
___ words per minute.___ words per minute.
* Based on the research of Dr. Ralph Nichols. Author of “Are You Listening?”* Based on the research of Dr. Ralph Nichols. Author of “Are You Listening?”
42. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4242
Are You Listening?Are You Listening?
Take out six letters and it will revealTake out six letters and it will reveal
a very popular word.a very popular word.
What word did it reveal?What word did it reveal?
SBXNIAELTASREANTSSBXNIAELTASREANTS
44. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4444
Good Listening HabitsGood Listening Habits
1.1. Patience:Patience: Be patient with yourselfBe patient with yourself
and the speaker. Do not interrupt.and the speaker. Do not interrupt.
2.2. Focus:Focus: Send verbal and non-verbalSend verbal and non-verbal
cues to the sender.cues to the sender.
3.3. Open-mindedness:Open-mindedness: Don’t becomeDon’t become
emotional. React and respond toemotional. React and respond to
what is being said, not the speaker.what is being said, not the speaker.
45. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4545
ActiveActive ListeningListening
Worth Remembering …Worth Remembering …
““There is no such thing as a badThere is no such thing as a bad
listener … There is only a person withlistener … There is only a person with
inflexible listening habits.”inflexible listening habits.”
- Doug Larson- Doug Larson
46. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4646
5-Steps to5-Steps to ActiveActive ListeningListening
Listen to understandListen to understand
not necessarily tonot necessarily to
agreeagree
Give the sender yourGive the sender your
full attentionfull attention
Ask questions forAsk questions for
clarityclarity
Summarize andSummarize and
paraphraseparaphrase
Tune into words,Tune into words,
feelings and bodyfeelings and body
language.language.
47. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4747
Powerful CommunicationPowerful Communication
StrategiesStrategies
Worth Remembering …Worth Remembering …
““Wisdom is the reward you get for aWisdom is the reward you get for a
lifetime of listening.”lifetime of listening.”
- Doug Larson- Doug Larson
48. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4848
Adapt Your StyleAdapt Your Style
Question:Question: How can you communicateHow can you communicate
more effectively with a:more effectively with a:
DominantDominant person?person?
InteractiveInteractive person?person?
SteadinessSteadiness person?person?
ConscientiousConscientious person?person?
50. Thank YouThank You
Did you get your WIIFM?Did you get your WIIFM?
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 5050
Editor's Notes
Understanding Behaviour & How it Impacts Performance Brian Smith-PLD - http://briansmithpld.com