What is it about the leaders you choose to follow? Can great leadership be learned? What skills do you believe a great leader must have? All those questions and more are answered in this presentation. Don't put your career or organization at risk - learn to manage and lead the 21st Century way
Reputation Management in an Instant WorldRhea Drysdale
Presented at SearchLove NYC on November 1, 2011. The presentation is a look into online reputation management and what companies and individuals need to be doing to safeguard and improve their online reputations. As search engines like Google and user-generated content and review sites expose our reputations more, it's increasingly difficult to put our best face forward. This presentation shows you how to spot problems early, manage them and how NOT to manage them.
Using Linkedin Properly - Chelmsford Womens Referral NetworkSu Butcher
How to use Linkedin Properly? Three simple steps showing how to
Be Found - because people are looking
Connect - because you can see more and do more
Ask for Help - because everyone wants to help people - no-one wants to be sold at.
Understanding behaviour & how it impacts performanceBrian Smith - PLD
I believe we are born a certain style - a certain style of behaving which influences are ability to communicate and interact effectively with others. A strength overused or used in the wrong situation can become a weakness. Learn to modify your behavior to get a more positive result. .
You Don't Have to Like Them - Just Learn to Work With Them Brian Smith - PLD
The key to your personal and career success relies on your ability to communicate and interact effectively with others. You don't have to like the people you work with - but you do need to learn how to get along with them. This is a copy of a presentation that I delivered to a group of Managers and Directors of Before and After School Child Day Care Centres.
Copy of the presentation that I delivered on "Staff Disengagement - Top Trends & Remedies - How to Re-Energize Your Workforce" at this years Futures Conference.
Reputation Management in an Instant WorldRhea Drysdale
Presented at SearchLove NYC on November 1, 2011. The presentation is a look into online reputation management and what companies and individuals need to be doing to safeguard and improve their online reputations. As search engines like Google and user-generated content and review sites expose our reputations more, it's increasingly difficult to put our best face forward. This presentation shows you how to spot problems early, manage them and how NOT to manage them.
Using Linkedin Properly - Chelmsford Womens Referral NetworkSu Butcher
How to use Linkedin Properly? Three simple steps showing how to
Be Found - because people are looking
Connect - because you can see more and do more
Ask for Help - because everyone wants to help people - no-one wants to be sold at.
Understanding behaviour & how it impacts performanceBrian Smith - PLD
I believe we are born a certain style - a certain style of behaving which influences are ability to communicate and interact effectively with others. A strength overused or used in the wrong situation can become a weakness. Learn to modify your behavior to get a more positive result. .
You Don't Have to Like Them - Just Learn to Work With Them Brian Smith - PLD
The key to your personal and career success relies on your ability to communicate and interact effectively with others. You don't have to like the people you work with - but you do need to learn how to get along with them. This is a copy of a presentation that I delivered to a group of Managers and Directors of Before and After School Child Day Care Centres.
Copy of the presentation that I delivered on "Staff Disengagement - Top Trends & Remedies - How to Re-Energize Your Workforce" at this years Futures Conference.
Enhancing lives & Transforming Leadership. The Art of Managing and Leading in...Brian Smith - PLD
A copy of the presentation that I delivered at the Canadian Insurance Accountants Associations. Conference in Collingwood. I spoke to a group of Managers and Business Leaders on the importance of soft-skills. Success is no longer dependent on your technical ability - soft-skills - the ability to communicate and interact more effectively with others now plays a critical role in your success and the success of your organization. This presentation was built around my Four Step Leadership Development Program (c)
A copy of a presentation that I delivered to a group of Managers and Business Leaders at Futures 2014. Excerpts taken from my newest leadership development book - "Leadership Lessons from a Reformed Control Freak - The Art of Managing and Leading in the 21st Century" . Managers and business leaders must do four things exceptionally well. They must be able to connect with people, communicate, educate and delegate effectively. My latest book will teach you how.
Confessions of a Reformed Control Freak - The Top Ten Sins Most Managers Make...Brian Smith - PLD
In this presentation - led by Author, Communications Expert and Management Consultant Brian Smith - a leading authority on soft-skills training and leadership development - he'll review the top ten sins most managers make and more importantly - what you go do to avoid them. You'll discover the key to motivating a multi-generational workforce and gain some valuable insight into a leadership style that is right for today's workplace. Your success and the overall success of your organization will depend on your ability and adaptability to communicate and interact effectively, solve problems, deal with difficult people and challenging situations better and coach your team members so they can realize their full potential. Great managers and leaders aren't born - they are made. Don't put your career at risk. Learn to manage and lead the 21st Century way. (The lessons learned in this presentation are explained in more detail in Brian's book - Confessions of a Reformed Control Freak - The Top Ten Sins Most Managers Make & How to Avoid Them". To purchase your signed copy contact Brian directly or order it online from Amazon, Apple, Chapters or Barnes & Noble.)
Checkmate how to become a better leader in four movesBrian Smith - PLD
Copy of a presentation that I delivered to a group of Women Entrepreneurs. Excerpts of this presentation where taken from my soon to be published book "Leadership Lessons from a Reformed Control Freak - The Art of Managing and Leading in the 21st Century". This presentation is based on my "Four Step Leadership Development Model (c)"
Social Networking - W. O. M. A. N. - Women Over-40 Meeting and NetworkingMitch Miles
On September 10 2012, Mitch Miles of The 26.2 Group presented "ABC's & 123"s of Social Media and LinkedIn" to W. O. M. A. N. - Women Over-40 Meeting and Networking Group, a membership-based community/networking organization for women 40 years of age and over.
To learn more about this valuable and needed group of woman visit their facebook page - https://www.facebook.com/pages/W-O-M-A-N-Women-Over-40-Meeting-and-Networking/159086364151265 or email woman.gso@gmail.com.
To connect with Mitch Miles and The 26.2 Group:
336-303-0262 Office
http://www.linkedin.com/in/mitchmiles
http://twitter.com/mitchmiles
Are you worried that you are easily replaceable? In the age of artificial intelligence, almost every job holder is susceptible to replacement by a machine. Seth Godin shows how to stop being average and embark on a journey to be indispensable.
Columbus 2020 Investor Update | April 2018 | Tom PetersOne Columbus
Tom Peters, author of The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs That Last, shared insights from his book and how they be applied in the Columbus Region.
8 M I N U T E R E A DHow Herman Miller HasDesigned Emp.docxalinainglis
8 M I N U T E R E A D
How Herman Miller Has
Designed Employee
Loyalty
Those famous Herman Miller chairs are comfortable
—and apparently working for the company is too.
The average Herman Miller employee has 14 years of
service. Last year turnover was only 3.5 percent—and
even that was inflated by Herman Miller standards
due to a recent buyout. What makes people stick
around? In this Q&A, CEO Brian Walker explains the
company's unique approach to leadership, why
openness breeds loyalty, and why good stewardship
makes good business. He also explains how an
accountant wound up at the helm of a creative
design firm.
ADVERTISEMENT
ADVERTISEMENT
Ultimate Onboarding Guide
Everything You Need to Know to Engage and Retain New Hires. Go to silkroad.com/Onboarding
Ultimate Onboarding Guide
Everything You Need to Know to Engage and Retain New Hires. Go to silkroad.com/Onboarding
T E C H N O L O G Y L E A D E R S H I P M A G A Z I N E M O S T I N N O V A T I V E C O M P A N I E S M O S T C R E A T I V E P E O P L E V I D E O N E W SM E N U S U B S C R I B E
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https://www.fastcompany.com/most-innovative-companies?utm_source=newnavbar&utm_medium=web&utm_campaign=mic
https://www.fastcompany.com/most-creative-people?utm_source=newnavbar&utm_medium=web&utm_campaign=mcp
https://www.fastcompany.com/videos?utm_source=newnavbar&utm_medium=web&utm_campaign.
The cost of irrationality - how poker players perform better by avoiding cogn...Lasse Ringstad
The presentation demonstrates how cognitive biases is detrimental strategic decision-making.
In particular - it illustrates how poker players perform better by avoiding the availability and representativeness bias.
Finally it illustrates some advice on how to avoid these cognitive errors and improve your decision-making! :)
45 of the most successful company founders share their insights and advice on starting a company in the book "How They Did It: Billion Dollar Insights from the Heart of America". This presentation highlights the top tips gathered during these interviews.
Managing Your Boss & Living to Tell About It. Copy of a presentation that I am going to be delivered to a group of Project Managers in New York City, New York. If you want to manage your Boss then you need to manage them in a style that you like. This presentation will teach you how
Copy of a presentation that I delivered to a group of project managers at PMI Symposium in Ottawa, Canada. The key to managing your boss is to manage them in a style that they like. The key to managing your boss is modifying your style to be more in tune with theirs. Everyone communicates and interacts differently. If you communicate and interact with them in a style that they like - chances are they will be more receptive to what you have to say. This presentation - based on DISC Theory developed by William Marston - outlines four distinct styles of behavior - their strengths and limitations. More importantly it outlines what you need to do to be more effective when working with someone who has a different style then yours. They aren't going to change - You have to if you want to communicate and interact more effectively with others - including your boss.
Musings & Other Notable Tid-Bits From an Indie Author Brian Smith - PLD
I put a presentation together about my experiences as an Indie Author. Thought you might find some of the tips of value to you or someone you know who is wanting to publish their book.
Time Mastery & Personal Effectiveness - For Those Who Never Seem to Have Enou...Brian Smith - PLD
You have 168 hours in the course of a week - no more - or no less. Are you accomplishing what's most important to you? This presentation is for those people who never seem to have enough time.
Presentation I delivered at this years "Futures Conference" on using the resources available to help you live a balanced life-style and cope with the daily stressors in your professional and personal lives
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Enhancing lives & Transforming Leadership. The Art of Managing and Leading in...Brian Smith - PLD
A copy of the presentation that I delivered at the Canadian Insurance Accountants Associations. Conference in Collingwood. I spoke to a group of Managers and Business Leaders on the importance of soft-skills. Success is no longer dependent on your technical ability - soft-skills - the ability to communicate and interact more effectively with others now plays a critical role in your success and the success of your organization. This presentation was built around my Four Step Leadership Development Program (c)
A copy of a presentation that I delivered to a group of Managers and Business Leaders at Futures 2014. Excerpts taken from my newest leadership development book - "Leadership Lessons from a Reformed Control Freak - The Art of Managing and Leading in the 21st Century" . Managers and business leaders must do four things exceptionally well. They must be able to connect with people, communicate, educate and delegate effectively. My latest book will teach you how.
Confessions of a Reformed Control Freak - The Top Ten Sins Most Managers Make...Brian Smith - PLD
In this presentation - led by Author, Communications Expert and Management Consultant Brian Smith - a leading authority on soft-skills training and leadership development - he'll review the top ten sins most managers make and more importantly - what you go do to avoid them. You'll discover the key to motivating a multi-generational workforce and gain some valuable insight into a leadership style that is right for today's workplace. Your success and the overall success of your organization will depend on your ability and adaptability to communicate and interact effectively, solve problems, deal with difficult people and challenging situations better and coach your team members so they can realize their full potential. Great managers and leaders aren't born - they are made. Don't put your career at risk. Learn to manage and lead the 21st Century way. (The lessons learned in this presentation are explained in more detail in Brian's book - Confessions of a Reformed Control Freak - The Top Ten Sins Most Managers Make & How to Avoid Them". To purchase your signed copy contact Brian directly or order it online from Amazon, Apple, Chapters or Barnes & Noble.)
Checkmate how to become a better leader in four movesBrian Smith - PLD
Copy of a presentation that I delivered to a group of Women Entrepreneurs. Excerpts of this presentation where taken from my soon to be published book "Leadership Lessons from a Reformed Control Freak - The Art of Managing and Leading in the 21st Century". This presentation is based on my "Four Step Leadership Development Model (c)"
Social Networking - W. O. M. A. N. - Women Over-40 Meeting and NetworkingMitch Miles
On September 10 2012, Mitch Miles of The 26.2 Group presented "ABC's & 123"s of Social Media and LinkedIn" to W. O. M. A. N. - Women Over-40 Meeting and Networking Group, a membership-based community/networking organization for women 40 years of age and over.
To learn more about this valuable and needed group of woman visit their facebook page - https://www.facebook.com/pages/W-O-M-A-N-Women-Over-40-Meeting-and-Networking/159086364151265 or email woman.gso@gmail.com.
To connect with Mitch Miles and The 26.2 Group:
336-303-0262 Office
http://www.linkedin.com/in/mitchmiles
http://twitter.com/mitchmiles
Are you worried that you are easily replaceable? In the age of artificial intelligence, almost every job holder is susceptible to replacement by a machine. Seth Godin shows how to stop being average and embark on a journey to be indispensable.
Columbus 2020 Investor Update | April 2018 | Tom PetersOne Columbus
Tom Peters, author of The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs That Last, shared insights from his book and how they be applied in the Columbus Region.
8 M I N U T E R E A DHow Herman Miller HasDesigned Emp.docxalinainglis
8 M I N U T E R E A D
How Herman Miller Has
Designed Employee
Loyalty
Those famous Herman Miller chairs are comfortable
—and apparently working for the company is too.
The average Herman Miller employee has 14 years of
service. Last year turnover was only 3.5 percent—and
even that was inflated by Herman Miller standards
due to a recent buyout. What makes people stick
around? In this Q&A, CEO Brian Walker explains the
company's unique approach to leadership, why
openness breeds loyalty, and why good stewardship
makes good business. He also explains how an
accountant wound up at the helm of a creative
design firm.
ADVERTISEMENT
ADVERTISEMENT
Ultimate Onboarding Guide
Everything You Need to Know to Engage and Retain New Hires. Go to silkroad.com/Onboarding
Ultimate Onboarding Guide
Everything You Need to Know to Engage and Retain New Hires. Go to silkroad.com/Onboarding
T E C H N O L O G Y L E A D E R S H I P M A G A Z I N E M O S T I N N O V A T I V E C O M P A N I E S M O S T C R E A T I V E P E O P L E V I D E O N E W SM E N U S U B S C R I B E
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https://www.fastcompany.com/
https://www.fastcompany.com/technology?utm_source=newnavbar&utm_medium=web&utm_campaign=technology
https://www.fastcompany.com/leadership?utm_source=newnavbar&utm_medium=web&utm_campaign=leadership
https://www.fastcompany.com/magazine?utm_source=newnavbar&utm_medium=web&utm_campaign=magazine
https://www.fastcompany.com/most-innovative-companies?utm_source=newnavbar&utm_medium=web&utm_campaign=mic
https://www.fastcompany.com/most-creative-people?utm_source=newnavbar&utm_medium=web&utm_campaign=mcp
https://www.fastcompany.com/videos?utm_source=newnavbar&utm_medium=web&utm_campaign.
The cost of irrationality - how poker players perform better by avoiding cogn...Lasse Ringstad
The presentation demonstrates how cognitive biases is detrimental strategic decision-making.
In particular - it illustrates how poker players perform better by avoiding the availability and representativeness bias.
Finally it illustrates some advice on how to avoid these cognitive errors and improve your decision-making! :)
45 of the most successful company founders share their insights and advice on starting a company in the book "How They Did It: Billion Dollar Insights from the Heart of America". This presentation highlights the top tips gathered during these interviews.
Managing Your Boss & Living to Tell About It. Copy of a presentation that I am going to be delivered to a group of Project Managers in New York City, New York. If you want to manage your Boss then you need to manage them in a style that you like. This presentation will teach you how
Copy of a presentation that I delivered to a group of project managers at PMI Symposium in Ottawa, Canada. The key to managing your boss is to manage them in a style that they like. The key to managing your boss is modifying your style to be more in tune with theirs. Everyone communicates and interacts differently. If you communicate and interact with them in a style that they like - chances are they will be more receptive to what you have to say. This presentation - based on DISC Theory developed by William Marston - outlines four distinct styles of behavior - their strengths and limitations. More importantly it outlines what you need to do to be more effective when working with someone who has a different style then yours. They aren't going to change - You have to if you want to communicate and interact more effectively with others - including your boss.
Musings & Other Notable Tid-Bits From an Indie Author Brian Smith - PLD
I put a presentation together about my experiences as an Indie Author. Thought you might find some of the tips of value to you or someone you know who is wanting to publish their book.
Time Mastery & Personal Effectiveness - For Those Who Never Seem to Have Enou...Brian Smith - PLD
You have 168 hours in the course of a week - no more - or no less. Are you accomplishing what's most important to you? This presentation is for those people who never seem to have enough time.
Presentation I delivered at this years "Futures Conference" on using the resources available to help you live a balanced life-style and cope with the daily stressors in your professional and personal lives
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
3. Getting Along to Go AlongGetting Along to Go Along
Worth Remembering:Worth Remembering:
The most important single ingredientThe most important single ingredient
in the formula of success is the knackin the formula of success is the knack
of getting along with people.of getting along with people.
- Roosevelt- Roosevelt
Brian Smith-PLDBrian Smith-PLD
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4. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 44
You Can Learn How To:You Can Learn How To:
Communicate & interact moreCommunicate & interact more
effectively.effectively.
Better manage situations to helpBetter manage situations to help
build strong and collaborative teams.build strong and collaborative teams.
Motivate others to consistentlyMotivate others to consistently
perform at their personal best.perform at their personal best.
Appreciate diversity as a strength.Appreciate diversity as a strength.
Deepen your understanding of yourDeepen your understanding of your
management and leadership style.management and leadership style.
5. Brian Smith-PLDBrian Smith-PLD
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EQ vs. IQEQ vs. IQ
Worth Remembering …Worth Remembering …
““We are being judged by a newWe are being judged by a new
yardstick; not just how smart weyardstick; not just how smart we
are, or by our training and expertise,are, or by our training and expertise,
but also by how well we handlebut also by how well we handle
ourselves and each other.”ourselves and each other.”
- Daniel Goleman Ph.D. Harvard- Daniel Goleman Ph.D. Harvard
Author, Emotional IntelligenceAuthor, Emotional Intelligence
6. Brian Smith-PLDBrian Smith-PLD
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Motivation is Inside OutMotivation is Inside Out
Worth Remembering …Worth Remembering …
““The common wisdom is that …The common wisdom is that …
managers have to learn to motivatemanagers have to learn to motivate
people. Nonsense – Employees bringpeople. Nonsense – Employees bring
their own motivation”their own motivation”
- Tom Peters- Tom Peters
10. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 1010
Attitude is a ChoiceAttitude is a Choice
Worth Remembering …Worth Remembering …
““Everything can be taken away fromEverything can be taken away from
man but one thing – to choose –man but one thing – to choose –
one’s attitude in a given set ofone’s attitude in a given set of
circumstances, to choose one’s owncircumstances, to choose one’s own
way.”way.”
-- Viktor FranklViktor Frankl
* Mans Search For Ultimate Meaning* Mans Search For Ultimate Meaning
11. Brian Smith-PLDBrian Smith-PLD
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Worth RememberingWorth Remembering
Everybody has oneEverybody has one
No two are exactly the sameNo two are exactly the same
It’s 100% in your controlIt’s 100% in your control
It’s a matter of choiceIt’s a matter of choice
How would the people you work withHow would the people you work with
and interact with rate your attitude?and interact with rate your attitude?
13. Perception or RealityPerception or Reality
Worth Remembering …Worth Remembering …
““We do not deal in reality onlyWe do not deal in reality only
perception – theirs not yours“perception – theirs not yours“
Brian Smith-PLDBrian Smith-PLD
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16. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 1616
Why Behaviour?Why Behaviour?
Behaviour is:Behaviour is:
Observable 20%Observable 20%
Situationally-basedSituationally-based
FlexibleFlexible
DynamicDynamic
Based on yourBased on your
thoughts andthoughts and
beliefsbeliefs
17. Dimensions of BehaviourDimensions of Behaviour
DD – Dominant– Dominant
II – Interactive– Interactive
SS – Steadiness– Steadiness
CC – Conscientious– Conscientious
Brian Smith-PLDBrian Smith-PLD
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This Photo by Unknown Author is licensed under
CC BY-SA-NC
18. Brian Smith-PLDBrian Smith-PLD
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The Rules About OthersThe Rules About Others
Different is justDifferent is just
that,that, Different.Different.
There is richness inThere is richness in
diversitydiversity
By understandingBy understanding
yourself betteryourself better
you will learn toyou will learn to
understand othersunderstand others
19. Brian Smith-PLDBrian Smith-PLD
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Different StrokesDifferent Strokes
DominantDominant: Quick action, power and: Quick action, power and
authority, prestige and challenge.authority, prestige and challenge.
InterpersonalInterpersonal: Entertaining, being: Entertaining, being
optimistic, participating in a group.optimistic, participating in a group.
SteadySteady: calm, patient, loyal, a good: calm, patient, loyal, a good
listener, specialized skills.listener, specialized skills.
ConscientiousConscientious: Attention to detail,: Attention to detail,
very analytical, checks for accuracy.very analytical, checks for accuracy.
20. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2020
Strengths Become WeaknessesStrengths Become Weaknesses
DD:: who is good at directing andwho is good at directing and
deciding, may become autocratic.deciding, may become autocratic.
II:: who is good at promoting andwho is good at promoting and
persuading, may oversell.persuading, may oversell.
SS:: who is steady and agreeable, maywho is steady and agreeable, may
give in despite their needs.give in despite their needs.
CC:: who is good at analyzing andwho is good at analyzing and
checking, may become indecisive.checking, may become indecisive.
21. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2121
Good Habits = Good ResultsGood Habits = Good Results
Worth Remembering …Worth Remembering …
““Excellence is not an act but a habit.Excellence is not an act but a habit.
The things you do the most are theThe things you do the most are the
things you do the best.”things you do the best.”
- Marva Collins- Marva Collins
22. Brian Smith-PLDBrian Smith-PLD
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New BeginningsNew Beginnings
CC – Commit to a new beginning– Commit to a new beginning
HH –– Habits. Stop one, start anotherHabits. Stop one, start another
AA –– Action not wordsAction not words
NN –– Never give upNever give up
GG –– Goal oriented. Set targetsGoal oriented. Set targets
EE –– Evaluate your planEvaluate your plan
24. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2424
TheThe ArtArt of Communicatingof Communicating
Worth Remembering …Worth Remembering …
““No one has ever harmed theirNo one has ever harmed their
stomach by swallowing evil wordsstomach by swallowing evil words
unsaid.”unsaid.”
- Sir Winston Churchill- Sir Winston Churchill
27. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2727
TheThe ArtArt of Communicatingof Communicating
Answer:Answer:
1.1. Actual Words _____ %Actual Words _____ %
2.2. Voice Tonality _____ %Voice Tonality _____ %
3.3. Body Language _____ %Body Language _____ %
* Based on the work of Dr. Ralph Nichols – “Are You Listening?”* Based on the work of Dr. Ralph Nichols – “Are You Listening?”
28. Brian Smith-PLDBrian Smith-PLD
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Worth RememberingWorth Remembering
You cannotYou cannot notnot communicatecommunicate
Whenever contact is madeWhenever contact is made
communication occurscommunication occurs
Meanings are in people not in wordsMeanings are in people not in words
All types of communications areAll types of communications are
received but 70 to 90% are screenedreceived but 70 to 90% are screened
out or changed by the receiver.out or changed by the receiver.
29. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 2929
TheThe ArtArt of Communicatingof Communicating
Worth Remembering …Worth Remembering …
““If the essence of communication isIf the essence of communication is
to send the message and have itto send the message and have it
received as it was intended; thenreceived as it was intended; then
you must keep in mind that you’reyou must keep in mind that you’re
not the most important person in thenot the most important person in the
conversation.”conversation.”
- Brian Smith- Brian Smith
31. Listening SkillsListening Skills
Question?Question?
What skills do you believe a greatWhat skills do you believe a great
listener needs?listener needs?
Brian Smith-PLDBrian Smith-PLD
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32. Brian Smith-PLDBrian Smith-PLD
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ActiveActive ListeningListening
Worth Remembering …Worth Remembering …
““We have two ears but only oneWe have two ears but only one
mouth. Some people suggest that’smouth. Some people suggest that’s
because we should spend twice asbecause we should spend twice as
much time listening as opposed tomuch time listening as opposed to
talking. Others suggest it’s becausetalking. Others suggest it’s because
listening is twice as hard.”listening is twice as hard.”
33. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3333
WeWe AllAll Suffer From Tune-OutSuffer From Tune-Out
We have the ability to listen at a rateWe have the ability to listen at a rate
of ___ to ___ words per minute.of ___ to ___ words per minute.
We can speak at a rate of ___ to ___We can speak at a rate of ___ to ___
words per minute.words per minute.
That means we can tune-out up toThat means we can tune-out up to
___ words per minute.___ words per minute.
* Based on the research of Dr. Ralph Nichols. Author of “Are You Listening?”* Based on the research of Dr. Ralph Nichols. Author of “Are You Listening?”
34. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3434
ActiveActive ListeningListening
A recent survey revealed:A recent survey revealed:
Individuals listen about 25% of theIndividuals listen about 25% of the
timetime
Most people recall only 50% of whatMost people recall only 50% of what
they hearthey hear
70% of all misunderstandings70% of all misunderstandings
happen because people do not listenhappen because people do not listen
to each otherto each other
35. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3535
Are You Listening?Are You Listening?
Take out six letters and it will revealTake out six letters and it will reveal
a very popular word.a very popular word.
What word did it reveal?What word did it reveal?
SBXNIAELTASREANTSSBXNIAELTASREANTS
36. Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3636
5-Steps to5-Steps to ActiveActive ListeningListening
Listen to understandListen to understand
not necessarily tonot necessarily to
agreeagree
Give the sender yourGive the sender your
full attentionfull attention
Ask questions forAsk questions for
clarityclarity
Summarize andSummarize and
paraphraseparaphrase
Tune into words,Tune into words,
feelings and bodyfeelings and body
language.language.
37. Team BuildingTeam Building
Worth Remembering:Worth Remembering:
You need them a whole lot more thanYou need them a whole lot more than
they need you. You’re goingthey need you. You’re going
to look pretty silly trying to run it allto look pretty silly trying to run it all
by yourself.by yourself.
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3737
39. Conflict ResolutionConflict Resolution
Worth Remembering:Worth Remembering:
It’s not about proving you’re right andIt’s not about proving you’re right and
they are wrong. It’s about doing whatthey are wrong. It’s about doing what
you need to do to resolve the conflictyou need to do to resolve the conflict
and move on. You don’t have to likeand move on. You don’t have to like
them but you do need to get alongthem but you do need to get along
with them.with them.
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 3939
40. Resolution TechniquesResolution Techniques
Separate the people from theSeparate the people from the
problem.problem.
Focus on needs not wants.Focus on needs not wants.
Come up with all the options you canCome up with all the options you can
that would resolve the situation.that would resolve the situation.
Insist that the results are based onInsist that the results are based on
an objective standard.an objective standard.
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4040
41. Creative Problem SolvingCreative Problem Solving
Worth Remembering:Worth Remembering:
There’s a 1000 different ways to solveThere’s a 1000 different ways to solve
the same problem – it doesn’t have tothe same problem – it doesn’t have to
be your way as long as it solves thebe your way as long as it solves the
problem. A good idea becomes a greatproblem. A good idea becomes a great
idea the more that you allow others toidea the more that you allow others to
have imput.have imput.
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4141
42. Problem Solving SkillsProblem Solving Skills
Deal with the problem immediately.Deal with the problem immediately.
Define the problem carefully.Define the problem carefully.
Separate people from the problem.Separate people from the problem.
Determine the desired outcome.Determine the desired outcome.
Make a list of practical solutions.Make a list of practical solutions.
Don’t get trapped in thinking there isDon’t get trapped in thinking there is
only one resolution.only one resolution.
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4242
44. Google’s Top TenGoogle’s Top Ten
1.1. Is a good coach.Is a good coach.
2.2. Empowers team and does notEmpowers team and does not
micromanage.micromanage.
3.3. an inclusive team environment,an inclusive team environment,
showing concern and well-being.showing concern and well-being.
4.4. Is productive and results-orientated.Is productive and results-orientated.
5.5. Is a good communicator – listensIs a good communicator – listens
and shares information.and shares information.
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4444
45. Google’s Top TenGoogle’s Top Ten
1.1. Supports career development andSupports career development and
discusses performance.discusses performance.
2.2. Has a clear vision/strategy for theHas a clear vision/strategy for the
team.team.
3.3. Has key technical skills to helpHas key technical skills to help
advise the team.advise the team.
4.4. CollaboratesCollaborates
5.5. Is a strong decision-maker.Is a strong decision-maker.
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4545
46. Thank YouThank You
Did you get your WIIFM?Did you get your WIIFM?
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4646
47. Contact InformationContact Information
Brian Smith-PLDBrian Smith-PLD
http://briansmithpld.comhttp://briansmithpld.com 4747
Brian Smith
Power Link Dynamics
Phone: 613.323.4470
Email: brian@briansmithpld.com
Web: https://briansmithpld.com
To find out more about Brian and
what he can do for you and your
organization visit his PLD website or
send an email.