The document discusses types of returns in e-commerce, including courier returns (returns to origin) and customer returns (returns by the customer). It outlines main causes of returns such as delayed delivery, incorrect address, missing or damaged products. It then details charges for customer returns and courier returns, including selling fees, fulfillment fees and handling charges. Finally, it provides actions sellers can take to reduce controllable causes of returns, like having a clear return policy, descriptive product listings, appropriate packaging and timely deliveries of the correct products.
This document discusses commission invoices provided by Paytm Mall to sellers. It explains that commission invoices are issued monthly and include details of all fees deducted from orders in that month. The invoice is available in PDF and CSV formats, with the PDF providing summarized fee amounts and the CSV including order-level details. It outlines how sellers can download the invoices and describes the various data fields included in the commission invoice CSV file to help sellers understand the fees deducted for each order.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price minus deductions like marketplace commission (% of selling price), payment gateway fee (2.7% of selling price), logistics charges, fixed closing fee (depends on product price), GST, TCS, and TDS. Sellers can check their expected payout and commission details by downloading their agreement history from their seller panel or using the payout calculator. Penalties may be charged for issues like SLA breaches, order cancellations, or fraud.
Your payout is calculated by deducting various commissions and fees from the selling price. This includes marketplace commission (a percentage of selling price), payment gateway fee (2.7% of selling price), and logistics charges based on shipment method and weight. You can check commission details by downloading your agreement history from your seller panel. Penalties may also be deducted for issues like order cancellations, late shipments, or fraud. Your final payout amount is displayed taking all deductions into account.
How seller payout is calculated - Wholesalepaytmslides2
Your payout is calculated by deducting various commissions and fees from the selling price. This includes marketplace commission (a percentage of selling price), payment gateway fee (2.7% of selling price), and logistics charges based on shipment method and weight. You can check commission details by downloading your agreement history from your seller panel. Penalties may also be deducted for issues like order cancellations, late shipments, or fraud. Your final payout amount is displayed along with a breakdown of all deductions.
How seller payout is calculated - Wholesalepaytmslides1
The document discusses how a seller's payout on Paytm Mall is calculated. The final payout is made after deducting various commissions and fees from the selling price, including marketplace commission, payment gateway fee, logistics charges, taxes, and penalties if applicable. It provides examples to illustrate how the deductions are made and the final payout amount is calculated. It also discusses where sellers can check commission details and agreement history, as well as policies around logistics charges, product weight measurement, fraud prevention, service level agreements, and how to avoid penalties.
In this module we will discuss:
How is your payout calculated?
How can you check your commission details?
What are the different modes of logistics?
How can you measure the weight of the packed product?
What are the logistic charges at Paytm Mall?
What are the different types of fraud?
What is a service level agreement (SLA)?
How to avoid penalties?
How is payout calculated?
How can you check your expected payout on the Paytm Mall seller panel?
The document discusses types of returns in e-commerce, including courier returns (returns to origin) and customer returns (returns by the customer). It outlines main causes of returns such as delayed delivery, incorrect address, missing or damaged products. It then details charges for customer returns and courier returns, including selling fees, fulfillment fees and handling charges. Finally, it provides actions sellers can take to reduce controllable causes of returns, like having a clear return policy, descriptive product listings, appropriate packaging and timely deliveries of the correct products.
This document discusses commission invoices provided by Paytm Mall to sellers. It explains that commission invoices are issued monthly and include details of all fees deducted from orders in that month. The invoice is available in PDF and CSV formats, with the PDF providing summarized fee amounts and the CSV including order-level details. It outlines how sellers can download the invoices and describes the various data fields included in the commission invoice CSV file to help sellers understand the fees deducted for each order.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price minus deductions like marketplace commission (% of selling price), payment gateway fee (2.7% of selling price), logistics charges, fixed closing fee (depends on product price), GST, TCS, and TDS. Sellers can check their expected payout and commission details by downloading their agreement history from their seller panel or using the payout calculator. Penalties may be charged for issues like SLA breaches, order cancellations, or fraud.
Your payout is calculated by deducting various commissions and fees from the selling price. This includes marketplace commission (a percentage of selling price), payment gateway fee (2.7% of selling price), and logistics charges based on shipment method and weight. You can check commission details by downloading your agreement history from your seller panel. Penalties may also be deducted for issues like order cancellations, late shipments, or fraud. Your final payout amount is displayed taking all deductions into account.
How seller payout is calculated - Wholesalepaytmslides2
Your payout is calculated by deducting various commissions and fees from the selling price. This includes marketplace commission (a percentage of selling price), payment gateway fee (2.7% of selling price), and logistics charges based on shipment method and weight. You can check commission details by downloading your agreement history from your seller panel. Penalties may also be deducted for issues like order cancellations, late shipments, or fraud. Your final payout amount is displayed along with a breakdown of all deductions.
How seller payout is calculated - Wholesalepaytmslides1
The document discusses how a seller's payout on Paytm Mall is calculated. The final payout is made after deducting various commissions and fees from the selling price, including marketplace commission, payment gateway fee, logistics charges, taxes, and penalties if applicable. It provides examples to illustrate how the deductions are made and the final payout amount is calculated. It also discusses where sellers can check commission details and agreement history, as well as policies around logistics charges, product weight measurement, fraud prevention, service level agreements, and how to avoid penalties.
In this module we will discuss:
How is your payout calculated?
How can you check your commission details?
What are the different modes of logistics?
How can you measure the weight of the packed product?
What are the logistic charges at Paytm Mall?
What are the different types of fraud?
What is a service level agreement (SLA)?
How to avoid penalties?
How is payout calculated?
How can you check your expected payout on the Paytm Mall seller panel?
This document discusses how a seller's payout on Paytm Mall is calculated. The final payout amount is determined by deducting various commissions, fees, and charges from the total selling price. These include marketplace commission, payment gateway fees, logistics charges, fixed closing fees, and any penalties. The document provides examples of how to calculate logistics charges based on the product weight and shipping type. It also defines the different types of fraud and penalties for breaching service level agreements or order cancellations.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price minus deductions like marketplace commission (a percentage of selling price), payment gateway fee of 2.7% of selling price, logistics charges based on weight and mode of shipment, penalties if any, GST, and TCS. Sellers can check their expected payout and breakdown using the payout calculator on their Paytm Mall seller panel.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price minus deductions like marketplace commission (% of selling price), payment gateway fee, logistics charges, fixed closing fee, GST, and TCS. Examples are provided to illustrate how to calculate logistics charges based on weight and location. The document also covers checking commission details, types of fraud and associated penalties, Service Level Agreements, and viewing expected payout on the seller panel.
Replacements allow buyers to receive a new order of the same product if the original delivery was defective, damaged, or incorrect. The document discusses what replacements are, common reasons for them, how the replacement process works, benefits to sellers, and how sellers can check, process, and track replacement orders on their panel. It also covers when sellers will receive payout for replaced orders and how to raise queries about replacements.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price less deductions for marketplace commission, payment gateway fees, logistics charges, closing fees, penalties, and taxes. It provides examples of how to calculate expected payout amounts using the calculator on the seller panel. It also discusses how sellers can check commission details, calculate logistics charges, avoid penalties, and measure product weights to ensure accurate payouts.
How seller payout is calculated - Wholesalepaytmslides3
Your final payout after various commission and fee deductions from the selling price is calculated as follows:
1. Deductions include marketplace commission, payment gateway fee, logistics charges, taxes, and penalties if any.
2. You can check commission details by downloading your agreement history from your seller panel.
3. Commission is broken down into marketplace commission, payment gateway fee, and logistics charges. If their sum exceeds the commission value, marketplace commission is adjusted positively.
This document outlines Shopclues' revised order processing fees for merchants. It states that order processing fees are flat fees charged per unit on completed orders, with the fee amount determined by the expected payout per unit. The revised fees ranges from Rs. 6-20 per unit depending on the expected payout bracket. The fees only apply to completed orders and are deducted from merchant payouts monthly. Common questions about the fees are also addressed.
This document discusses the replacement process on the seller panel. It defines replacements as new orders placed when a delivered product is claimed defective. It outlines the replacement workflow including how replacements are initiated, tracked, and processed as forward orders. It also covers payout calculations for replaced orders and how to raise queries about replacements using the support tab.
This document discusses replacements on the seller panel, including what replacements are, the reasons for replacements, how the replacement process works, how sellers benefit from replacements, how to check and process replacement orders, when payouts are received for replaced orders, and how to raise queries about replacements. Replacements occur when a buyer claims an order is incorrect and requests a new order of the same product from the seller. The seller processes the replacement as a new forward order after the return is picked up. Payouts may be withheld or deducted until replacements are delivered.
This document discusses replacements on an e-commerce platform. It defines replacements as new orders placed when a delivered product is claimed defective. The document then covers: reasons for replacements; how the replacement process works from the buyer and seller perspectives; benefits to sellers; and how sellers can check, process, and track replacement orders on their panel. It also addresses how replacement order payouts are handled and how sellers can raise queries about replacements.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price minus deductions like marketplace commission, payment gateway fees, logistics charges, closing fees, penalties, GST and TCS. Examples are provided to illustrate how to calculate logistics charges based on weight slabs and how to check the expected payout using the calculator on the seller panel. Sellers are advised to avoid penalties by maintaining stock, not indulging in fraud, and shipping on time.
This document provides an overview and summary of key points regarding taxation in India.
1. It outlines central excise duty, service tax, and CENVAT credit rules - including applicability, rates, documentation required, and exceptions.
2. Sales tax/VAT is discussed, including in-transit sales rules requiring purchase/sale documentation and declarations. Input tax credit and compliance procedures are summarized.
3. Other queries on sales tax topics like input tax credit requirements and reversals are briefly mentioned.
The document discusses how a seller's payout on Paytm Mall is calculated. The selling price has deductions for marketplace commission, payment gateway fees, logistics charges, fixed closing fees, deal setup fees, penalties if applicable, and TDS. It provides examples of calculating logistics charges based on product weight and shipping type. The document also defines key terms like SLA, types of fraud, and tips to avoid penalties.
The document outlines ShopClues' return to origin (RTO) and courier return policies for merchants. ShopClues commits to 100% RTO delivery within 45 days, or 60 days for remote areas, and will compensate merchants for any price drops between delivery and return. Merchants must raise tickets within 30 days to receive proof of delivery. ShopClues has subsidized revised RTO charges for sellers effective April 2018, with fees ranging from Rs. 15-100 depending on weight.
This document outlines ShopClues' return to origin (RTO) and courier return policies. ShopClues commits to 100% RTO delivery within 45 days (60 days for tier 4 locations), compensating merchants for any price drops between delivery and return. Merchants must raise tickets within 30 days of the expected delivery date if a product is not delivered. Sellers normally bear the cost of forward and reverse shipping for returns. ShopClues subsidizes RTO charges for sellers, with revised subsidized rates provided for various weight buckets.
This document discusses replacements on an e-commerce platform. It defines replacements as new orders placed when a delivered product is claimed defective. The document then covers: reasons for replacements; how the replacement process works; benefits to sellers; and how sellers can check, process, and track replacement orders and payments on their panel. It also explains how sellers can raise queries about replacements.
Your payout is calculated by deducting various commissions and fees from the selling price of an item. These deductions include marketplace commission as a percentage of selling price, payment gateway fee of 2.7% of selling price, and logistics charges based on shipment method and weight. The final payout amount is the selling price minus all deductions and applicable taxes. Sellers can check their expected payout for a product by using the payout calculator on the Paytm Mall seller panel.
To check product returns after delivery, sellers should click the "Returns after delivery" tab on their seller panel. This allows them to search for return orders by order ID, item ID, tracking number, and other filters. There are three main stages for returns - Approved, Picked, and Returned. Approved shows requests approved by Paytm Mall, Picked shows orders picked up by couriers, and Returned shows products delivered back to the seller after quality checks. Sellers can view full details of each return order's processing stages.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the final amount received after deducting various commissions and fees from the selling price. These include marketplace commission as a percentage of selling price, payment gateway fee of 2.7% of selling price, and logistics charges based on shipment method and weight. Sellers can check their expected payout and breakdown using the payout calculator on the Paytm Mall seller panel. Maintaining records and avoiding fraud can help sellers reduce penalties and receive payouts on time.
The document discusses how a seller's payout on Paytm Mall is calculated. It is calculated after deducting marketplace commission, payment gateway fees, logistics charges, fixed closing fee and penalties if applicable from the selling price. The commission rates vary based on product category. Logistics charges depend on shipment type (express/surface) and weight slab. Examples are provided to illustrate how to calculate logistics charges and expected payout for different product prices and weights. The document also covers service level agreements, types of fraud and how to avoid penalties.
The document describes a payout calculator tool that allows sellers on the ShopClues marketplace to calculate the expected payout for listing products. It provides steps for sellers to log in, select a product category, and view payout estimates to help inform pricing decisions and participation in promotions. The goal is to enable sellers to make informed choices about listing prices.
ShopClues Business Intelligence Service (SCBI) FAQsShalini Nandwani
ShopClues Business Intelligence (SCBI) provides sellers insights into best selling products on ShopClues to help sellers stock the right products. SCBI data includes top 25 products by sales and trends, updated monthly. It helps with inventory management, pricing, understanding customer demand. Both new and experienced sellers can purchase SCBI reports through their Store Manager Panel and view report widgets and details. Sellers can also purchase top products in bulk directly from ShopClues.
This document discusses how a seller's payout on Paytm Mall is calculated. The final payout amount is determined by deducting various commissions, fees, and charges from the total selling price. These include marketplace commission, payment gateway fees, logistics charges, fixed closing fees, and any penalties. The document provides examples of how to calculate logistics charges based on the product weight and shipping type. It also defines the different types of fraud and penalties for breaching service level agreements or order cancellations.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price minus deductions like marketplace commission (a percentage of selling price), payment gateway fee of 2.7% of selling price, logistics charges based on weight and mode of shipment, penalties if any, GST, and TCS. Sellers can check their expected payout and breakdown using the payout calculator on their Paytm Mall seller panel.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price minus deductions like marketplace commission (% of selling price), payment gateway fee, logistics charges, fixed closing fee, GST, and TCS. Examples are provided to illustrate how to calculate logistics charges based on weight and location. The document also covers checking commission details, types of fraud and associated penalties, Service Level Agreements, and viewing expected payout on the seller panel.
Replacements allow buyers to receive a new order of the same product if the original delivery was defective, damaged, or incorrect. The document discusses what replacements are, common reasons for them, how the replacement process works, benefits to sellers, and how sellers can check, process, and track replacement orders on their panel. It also covers when sellers will receive payout for replaced orders and how to raise queries about replacements.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price less deductions for marketplace commission, payment gateway fees, logistics charges, closing fees, penalties, and taxes. It provides examples of how to calculate expected payout amounts using the calculator on the seller panel. It also discusses how sellers can check commission details, calculate logistics charges, avoid penalties, and measure product weights to ensure accurate payouts.
How seller payout is calculated - Wholesalepaytmslides3
Your final payout after various commission and fee deductions from the selling price is calculated as follows:
1. Deductions include marketplace commission, payment gateway fee, logistics charges, taxes, and penalties if any.
2. You can check commission details by downloading your agreement history from your seller panel.
3. Commission is broken down into marketplace commission, payment gateway fee, and logistics charges. If their sum exceeds the commission value, marketplace commission is adjusted positively.
This document outlines Shopclues' revised order processing fees for merchants. It states that order processing fees are flat fees charged per unit on completed orders, with the fee amount determined by the expected payout per unit. The revised fees ranges from Rs. 6-20 per unit depending on the expected payout bracket. The fees only apply to completed orders and are deducted from merchant payouts monthly. Common questions about the fees are also addressed.
This document discusses the replacement process on the seller panel. It defines replacements as new orders placed when a delivered product is claimed defective. It outlines the replacement workflow including how replacements are initiated, tracked, and processed as forward orders. It also covers payout calculations for replaced orders and how to raise queries about replacements using the support tab.
This document discusses replacements on the seller panel, including what replacements are, the reasons for replacements, how the replacement process works, how sellers benefit from replacements, how to check and process replacement orders, when payouts are received for replaced orders, and how to raise queries about replacements. Replacements occur when a buyer claims an order is incorrect and requests a new order of the same product from the seller. The seller processes the replacement as a new forward order after the return is picked up. Payouts may be withheld or deducted until replacements are delivered.
This document discusses replacements on an e-commerce platform. It defines replacements as new orders placed when a delivered product is claimed defective. The document then covers: reasons for replacements; how the replacement process works from the buyer and seller perspectives; benefits to sellers; and how sellers can check, process, and track replacement orders on their panel. It also addresses how replacement order payouts are handled and how sellers can raise queries about replacements.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the selling price minus deductions like marketplace commission, payment gateway fees, logistics charges, closing fees, penalties, GST and TCS. Examples are provided to illustrate how to calculate logistics charges based on weight slabs and how to check the expected payout using the calculator on the seller panel. Sellers are advised to avoid penalties by maintaining stock, not indulging in fraud, and shipping on time.
This document provides an overview and summary of key points regarding taxation in India.
1. It outlines central excise duty, service tax, and CENVAT credit rules - including applicability, rates, documentation required, and exceptions.
2. Sales tax/VAT is discussed, including in-transit sales rules requiring purchase/sale documentation and declarations. Input tax credit and compliance procedures are summarized.
3. Other queries on sales tax topics like input tax credit requirements and reversals are briefly mentioned.
The document discusses how a seller's payout on Paytm Mall is calculated. The selling price has deductions for marketplace commission, payment gateway fees, logistics charges, fixed closing fees, deal setup fees, penalties if applicable, and TDS. It provides examples of calculating logistics charges based on product weight and shipping type. The document also defines key terms like SLA, types of fraud, and tips to avoid penalties.
The document outlines ShopClues' return to origin (RTO) and courier return policies for merchants. ShopClues commits to 100% RTO delivery within 45 days, or 60 days for remote areas, and will compensate merchants for any price drops between delivery and return. Merchants must raise tickets within 30 days to receive proof of delivery. ShopClues has subsidized revised RTO charges for sellers effective April 2018, with fees ranging from Rs. 15-100 depending on weight.
This document outlines ShopClues' return to origin (RTO) and courier return policies. ShopClues commits to 100% RTO delivery within 45 days (60 days for tier 4 locations), compensating merchants for any price drops between delivery and return. Merchants must raise tickets within 30 days of the expected delivery date if a product is not delivered. Sellers normally bear the cost of forward and reverse shipping for returns. ShopClues subsidizes RTO charges for sellers, with revised subsidized rates provided for various weight buckets.
This document discusses replacements on an e-commerce platform. It defines replacements as new orders placed when a delivered product is claimed defective. The document then covers: reasons for replacements; how the replacement process works; benefits to sellers; and how sellers can check, process, and track replacement orders and payments on their panel. It also explains how sellers can raise queries about replacements.
Your payout is calculated by deducting various commissions and fees from the selling price of an item. These deductions include marketplace commission as a percentage of selling price, payment gateway fee of 2.7% of selling price, and logistics charges based on shipment method and weight. The final payout amount is the selling price minus all deductions and applicable taxes. Sellers can check their expected payout for a product by using the payout calculator on the Paytm Mall seller panel.
To check product returns after delivery, sellers should click the "Returns after delivery" tab on their seller panel. This allows them to search for return orders by order ID, item ID, tracking number, and other filters. There are three main stages for returns - Approved, Picked, and Returned. Approved shows requests approved by Paytm Mall, Picked shows orders picked up by couriers, and Returned shows products delivered back to the seller after quality checks. Sellers can view full details of each return order's processing stages.
The document discusses how a seller's payout on Paytm Mall is calculated. The payout is the final amount received after deducting various commissions and fees from the selling price. These include marketplace commission as a percentage of selling price, payment gateway fee of 2.7% of selling price, and logistics charges based on shipment method and weight. Sellers can check their expected payout and breakdown using the payout calculator on the Paytm Mall seller panel. Maintaining records and avoiding fraud can help sellers reduce penalties and receive payouts on time.
The document discusses how a seller's payout on Paytm Mall is calculated. It is calculated after deducting marketplace commission, payment gateway fees, logistics charges, fixed closing fee and penalties if applicable from the selling price. The commission rates vary based on product category. Logistics charges depend on shipment type (express/surface) and weight slab. Examples are provided to illustrate how to calculate logistics charges and expected payout for different product prices and weights. The document also covers service level agreements, types of fraud and how to avoid penalties.
The document describes a payout calculator tool that allows sellers on the ShopClues marketplace to calculate the expected payout for listing products. It provides steps for sellers to log in, select a product category, and view payout estimates to help inform pricing decisions and participation in promotions. The goal is to enable sellers to make informed choices about listing prices.
ShopClues Business Intelligence Service (SCBI) FAQsShalini Nandwani
ShopClues Business Intelligence (SCBI) provides sellers insights into best selling products on ShopClues to help sellers stock the right products. SCBI data includes top 25 products by sales and trends, updated monthly. It helps with inventory management, pricing, understanding customer demand. Both new and experienced sellers can purchase SCBI reports through their Store Manager Panel and view report widgets and details. Sellers can also purchase top products in bulk directly from ShopClues.
This document provides instructions for using the ShopClues Business Intelligence (SCBI) tool. It explains how to log in to SCBI, select categories to view products and sales data for, and how to use filters to analyze purchasing trends by month or category. Information is also given on starting to sell products on ShopClues and buying products in bulk directly from ShopClues Wholesale.
This document outlines Shopclues' order processing fee policies, which charges merchants a flat fee per completed order based on the expected payout of the order. The fee is applied to all complete orders and is not applied to cancelled, return, or exchange orders. The fee structure ranges from Rs. 6-20 per unit depending on the expected payout amount and is deducted from merchant payouts monthly. The document also provides FAQs on how the fee works and how it differs from other fees charged by Shopclues.
The document provides instructions for fulfilling orders on the ShopClues store manager platform. Sellers are instructed to log in, view outstanding orders, enter fulfillment quantities and reasons for any partial fulfillment. They can then generate shipping labels, invoices and manifests before printing the manifest and handing over orders to the courier.
TDS stands for Tax Deducted at Source, which is a method by which the government collects tax on income by having the payer (deductor) of that income retain a portion of the tax amount and deposit it with the government. For sellers on ShopClues, TDS is applied to selling fees, fulfillment fees, and packing fees deducted from the seller at the specified rates under the tax act. Sellers can file a TDS claim with ShopClues by logging into their store, selecting the TDS Claims option, filling in details from their TDS certificate like name, financial year, certificate number, and uploading the certificate. ShopClues will verify and disburse the claim amount within
The document outlines the tax computation process under India's GST system for a merchant selling goods through an e-commerce platform. It shows that the merchant pays 12% GST on goods sold but can claim a tax credit of 18% GST paid on commission fees to offset against taxes owed, resulting in a net tax payable of Rs. 93 to the government. It also lists the various GST return forms and due dates that merchants must file, and provides an annexure specifying the Central Government's rates of Integrated GST ranging from 0.25% to 28% for different categories of goods.
This document outlines guidelines for calculating package weight for logistics partners. Logistics partners charge for fulfillment based on the volumetric weight or actual weight of packaged products, whichever is higher. Volumetric weight is calculated based on the length, breadth and height of packages and factors in whether the weight is below or above 5 kg. Examples are provided to demonstrate how volumetric weight is calculated for packages weighing 600g and 25kg based on their dimensions. Finally, the document lists the package weight fees charged by fulfillment partners in different weight slabs.
ShopClues has policies regarding pricing and listing maximum retail price (MRP) to ensure trust between buyers and sellers. The pricing policy states that sellers must price items on ShopClues the same or lower than other sales channels to maintain fair pricing. The MRP breach policy mandates that sellers cannot list a product's price higher than its labeled MRP or declare different MRPs for identical products. Violations of these policies may result in listing cancellation, store suspension, or limited account privileges.
- The document is the user agreement for the ShopClues website, which outlines policies for user registration and account usage.
- Users must provide accurate personal information and keep their account secure. Business entities must have proper authorization.
- Users must maintain the confidentiality of their login credentials or risk unauthorized access. Guest users are also responsible for security of the device and information used to transact.
- The user agreement is considered an electronic agreement under Indian law. Users agree to electronic communication and for notices to be provided electronically through the website or email.
This document summarizes a privacy policy for a shopping website. It states that the website collects personal information from users such as name, address, payment details to facilitate purchases. Cookies are used to customize the user experience. Personal information is not sold or shared with third parties but may be shared with affiliates to support website operations. The information is used to resolve issues, prevent fraud, customize content, and contact users about deals and updates.
The customer communication policy for merchants on the ShopClues platform prohibits direct communication between merchants and buyers regarding pre-sale, orders, payments, shipping, post-sale or returns. Merchants are also not allowed to engage in direct or indirect marketing communication with buyers. ShopClues can intermediate communication for specific product inquiries or issues, but merchants should not communicate directly with buyers. Violations of this policy can result in actions like product listing cancellation, limits on account privileges, account suspension, or loss of top rated merchant status.
Learn the basics of Order Management at ShopClues- SLA, Essentials of ideal order fulfilment cycle, Impact of product out of stock contingencies and pre-dispatch requirements
Learn to calculate the expected payout before uploading the product.You will also be able to calculate the price to be kept for your payout and vice versa
This document discusses the importance of correctly pasting shipping labels on packages. It notes that proper labeling helps with automatic sorting using barcodes, tracking packages, locating customer addresses, and reducing returns. It provides instructions for printing labels, packing items, ensuring the label quality and folding the label to insert it properly into a clear cover which is then pasted without obstruction on the package. Correct labeling is important for efficient delivery of packages.
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
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2. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Billing Components Definition
Selling fees (SF) Commission charged from merchant on successful order in terms of percentage based on Category
Fulfilment Fees (FF) Shipping fee charged on the basis of defined weight Slab of the product.
Forward Fulfilment (FFF) Fee Charged for Shipping product from Merchant to Customer
Reverse Fulfilment (RFF) Fee Charged for Return pickup from Customer and shipping to Merchant
Product Weight Weight at which product is listed on panel
Shipping Cost Cost of shipping charged to the customer
RMA Returns by Customers after receiving the Order
RTO Returns by Courier where Order has not reached/ accepted by the Customer
RTM Return Received by Merchant
Complete Order Status Order after being delivered, has crossed the duration of eligibility of return by customer, without the
return being initiated
Glossary of Terms
3. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Eligible for Billing Status
An Order becomes
Eligible for Billing, when it
reaches a particular Order
Status depending upon
Category of Merchant and
the mode of Payment
TRM Top Rated Sellers on
ShopClues
Above
Average
Sellers
Sellers with more than
Rs. 25000/ week payout
for 3 consecutive weekly
cycles
All Other
Sellers
All Sellers who do not
fall in two above
TRM
Above
Average
Sellers
All
Other
Sellers
4. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
ShopClues follows a Wednesday Payment cycle i.e., payment instructions are released
to bank every working Wednesday for orders that become eligible for payment on or
before Monday 5 p.m.
In the Wednesday payment cycle, merchants will get paid for the products that
successfully reach “Eligible for Payment*" status as explained on the previous slide
Payment Cycle
5. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
How is Payout calculated?
Payout
Selling Price
Shipping Cost
Fulfilment Service Fee
Selling Service Fee
Order Processing Fee
Packaging Fee
(Selling Price of Product on ShopClues)
(Shipping cost charged to the customer)
(Selling Service fee charged based on the
Category of Product)
(Order Processing Fee charged per item)
(Fulfilment Service fee charged based on the
Volumetric weight of Product for SCVP & SCVB)
(Packaging Service fee charged for SCVP
fulfilment)
6. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Billing
Complete
Shipped -Exceptions
ShopClues Rejects Legacy
RMA Rejected by ShopClues
Cancelled by Customer-
Shipment Delay
• Shipment Delay
• Wrong Delivery Address
• Empty Box
• Shipment Lost
Cancelled by ShopClues
(No Merchant Liability)
Normal
Billing
(No Additional
Charges)
Once the Order gets delivered and reaches the complete status it enters the normal
billing cycle that follows the Payout formula defined in the previous slide.
Besides the complete order status certain other order status as mentioned below
have no merchant liability and therefore no additional charges or penalty is charged
on them.
7. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
• ShopClues- OSLA
• Customer – OSLA
• Merchant
• Order Transfer*
• Policy Violation by Seller
Order is Cancelled
Merchant is Liable
• ShopClues- NSS Delivery/ Pickup
• ShopClues – COD not Confirmed
• ShopClues- Fraud Alert
• ShopClues- Excess Sold/ Wrong
Price
Order is Cancelled
Merchant is Not
Liable
Selling Fee is
charged
Cancelled Order Status and Applicable Charges
No Additional
charges
* On order transfer, Seller will
also be charged the difference
in selling price (if any)
When the Order gets cancelled, the liability for cancellation is ascertained and the
order moves into below mentioned statuses of cancellation. Where the seller is held
liable Selling fee is charged and in other cases No charges are levied on the seller
8. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Net Payout When Order is Returned
Return with Pick Up - Product is returned to the seller after pick-up from the customer
Net Payout = Product Value - Selling Fee - Forward Shipping Freight - Return Shipping Freight -
Rs.50 (Handling Charge/QC Charge)
Return without Pick Up - The case arises when a buyer has raised a return request for an order of
value that is economically not viable for pickup
Net Payout = Product Value - Forward Shipping Freight
Shipment Lost By Courier on Return - In case of shipment lost by courier during reverse transit,
under merchant protection policy, merchant are paid full product value after deducting the charges
mentioned below
Net Payout = Product Value - Forward Shipping Freight - Return Shipping Freight - Rs.50 (Handling
Charge/QC Charge)
10. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
RTO Charges
Weight Bucket Flat Subsidised Rate – TRM Flat Subsidised Rate – Non TRM
<= 2 Kg 10 + GST @18% 20 + GST @18%
2 to 6 Kg 25 + GST @18% 50 + GST @18%
6 to 10 Kg 50 + GST @18% 100 + GST @18%
>10 Kg 90 + GST @18% 120 + GST @18%
RTO charges for 1st five RTOs in the lifetime are fully subsidized
Merchants have to bear the cost of forward and reverse shipping for the
items returned due to no claim by the buyer, both in case of Cash on
Delivery and Prepaid.
ShopClues has subsidised RTO Charges where approximate benefit for
TRM is 90% and Non-TRM is 80%. Subsidized rates are given below-
12. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
• RTO Rejected by Merchant
• RMA Rejected by Merchant
• RTM Complete
• RMA Delivered to Merchant
Order is Returned
by Customer and
Merchant is Liable
(2* Fulfilment
Fee)
+
Rs.50 (Handling
Charges)
Additional Charges for Returns (Special Cases)