The document outlines the eligibility criteria for merchants on the Clues Network platform, categorizing sellers into different tiers based on their business metrics such as monthly gross merchandise value (GMV) and order volume. It emphasizes the benefits of being a Top Rated Merchant (TRM), including trust, better visibility, and customer preference. Additionally, it provides guidance on how sellers can achieve and display TRM status to enhance their reputation and sales prospects.

1. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Types of Merchants
Eligibility Criteria

2. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Types of Sellers
Based on Volume of Business, Customer Experience metrics and amount of
selection listed on the platform, the Sellers are grouped into the following Buckets
Top Rated Merchant
TRM Platinum
TRM Gold
TRM Silver
Potential TRM
All Other Sellers

3. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Eligibility criteria for Various Top Rated Merchant
TRM Silver
• Monthly GMV2 > 1.5 lacs INR or Monthly
Orders > 300
• Fast Shipment% > 15%
• OSLA% < 4%
• RMA% < 12%
TRM Gold
• Monthly GMV2 > 1.5 lacs INR or Monthly
Orders > 300
• Fast Shipment% > 15%
• OSLA% < 3%
• RMA% < 8%
TRM Platinum
• Monthly GMV2 > 3 lacs INR or Monthly
Orders > 600
• Fast Shipment% > 20%
• OSLA% < 2%
• RMA% < 6%
Potential TRM
• Monthly GMV2 < 1.5 lacs INR and Monthly
Orders between 30 and 100
• OSLA % < 4%
• RMA% < 12%
• Selection > 100
All Other Merchants

4. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Why TRM (Top Rated Merchant) ?
 Earning TRM rank simply means finest reputation as a seller and more business
 Our TRMs are the most trusted sellers, highly reputed, reliable and most preferred by
customers
 Being TRM has a set of associated benefits. Some Great Reasons why one should strive
to be a TRM
 Earn customers' trust
 Favourably impacts payment
 Differentiates you from other sellers selling the same products
 Better placement in product listing search results
 Preferred placement on Home Page & other deals and promotions
 Buyers can find your products more easily with shopping filters
 Vanity URL for your online store

5. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
How to earn this seal?
• Every seller at Shopclues has the opportunity to become TRM.
• Build your reputation as a trusted seller by exhibiting higher standards for...

6. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
How do customers know seller is rated as TRM?
On ShopClues.com at the
Product description page,
the Seller profile is provided.
TRM Seal is a part of Seller
profile for maintaining
extremely high standards of
service

7. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Thank You
Please connect with us through