We are living through times of unprecedented change. 2016 marked a period of growing discontent, culminating in two events that redefined the political landscape and only added to the deep sense of political, economic and social uncertainty. Britain’s exit from the EU and Donald Trump’s victory in the US Presidential election sent ripples through financial markets across the world. The impact of this combined political upheaval is beginning to play out before our eyes, as inflation hits a high and the pound’s slump continues to dominate the news agenda. While the short-term ride is likely to be bumpy, we can be sure those that buckle up now and place their business processes under the microscope, will be the ones positioned to come out of this the strongest. Conversely, those less agile businesses that do nothing and continue to operate in ‘get-by mode’ will certainly be among the first to suffer.