The document discusses the changing business environment and need for companies to adapt to major global trends and shifts. It notes dramatic changes in areas like technology, markets, operations, and talent management. It emphasizes that the financial crisis created a "reset world" requiring recalibration of competitive strategies. Companies must consider challenges like new regulations, customer needs, social media impact, and talent retention to survive in this complex operating environment.

1. Business performance in a reset world Business 2.0

2. Performing in a reset world “ The financial services crisis of the last 24 months has led to a deep global recession that has markedly changed the operating environment for the foreseeable future. We continue to live in a reset world...” dramatic changes and tough market conditions Not BAU (Business as usual) Significant global trends & shifts Local changes Business 2.0

3. Future trends 1

4. Future trends – shift happens Facts, questions (?) and BPs (best practice) Watch “Did you know” video on youtube.com – there are several flavours and versions, all good!

5. World China is the new super-power: Population Markets Resource consumption Investment Communication … and on our doorstep!

6. Local Australia is buying up corporate NZ China is buying up world leadership through investment in world leading companies Auckland Supercity New legislation New competition The game plan is changing

7. Local economy Corporates are growing market share … pushing out small businesses (diaries in Auckland reduced from 814 to 312 over the last decade ) ? Do you need to merge/ take over your biggest competitors? NZ buying power has reduced by 30% against Australian $ ? NZ Competitiveness? – we need to recalibrate our competitive edge or we run the risk of becoming another beautiful but poor island tourist destination.

9. Technology iPhone is the fastest selling smartphone in history (with Palm and Microsoft Mobile the big losers ito market share); Microsoft is losing market share; Google is in the way to become an entrenched industrial company with interests in world-wide healthcare and smart energy grids; The American car industry is history (and so the Australian car manufacturing plants, and possibly all European car manufacturers outside Germany) with Hyundai earmarked to take over as leading manufacturer. --we are living in changing times, in exponential times…

10. Business Finance will never be as abundant as pre-2009; Current & future regulatory requirements; Customer product and service quality requirements = Business complexity is here to stay… … for small and big companies

11. Balance 2 What actions play out against the challenge?

12. Marketing Fact China will soon be the number 1 English speaking country in the world Fact China Mobile is the world largest mobile company (522m users) ? Can you ignore the Chinese/ Indian market? ? Do you have Cantonese/ Hindi speaking employees? ? What are your plans to market to these countries/ communities?

13. Social Networking Fact 113% pa rise since 2006 in Facebook users >35yo Fact Average user spends more than 55 minutes per day on Facebook Fact About 70% of Facebook users are outside the United States Fact There are more than 100 million active users currently accessing Facebook through their mobile devices. ? Can you afford to ignore social networking? BP

14. Talent Management

16. Recruitment & retention By 2018 the average worker would have had 12 jobs… by the age of 30 Systems and business processes are becoming more complex Forward thinking companies save money by retaining staff BP: are all your systems and business processes documented? = Talent management is fast becoming a competitive advantage

17. Marketing Social media – affordable for small companies Highly effective when combined with traditional marketing channels (search for Gillette case study in India on Youtube) - a channel you cannot ignore, but still very immature with big marketing companies trying to ignore it, many smaller SM operators not ready or applicable for corporate engagements.

18. Operations 1. LEAN – reduce unnecessary processes 2. Theory of constraints 3. Six sigma – strive for perfection (almost!) 4. Critical chain project management Internet and technology impacting on supply chain BP: combine all four to deliver real improvements and savings in manufacturing and service industries You need to be world competitive to survive!

19. Creating wealth We are all in business/ professions to create wealth… … is your wealth creation activities sustainable? Do you have a succession plan in place? … for family members to take over the business, or professional managers to manage the business on behalf of the family? Are the crucial knowledge and processes in your business documented? Have your key resources documented/ transferred their know-how, and have you tested these? Do you have disaster recovery plans in place, and are they tested? Is your business a saleable commodity?

20. Priorities 3 End How do you resolve the challenge, or further respond to it?

21. Strategic resource/ time allocation Scan through 360° Prioritise Projects

22. Marais Business Architects Business improvement specialists - from concept and idea to implementation with all the steps in between - corporate/ multi-national/ medium company experience in new systems, new products, setting up new business units John Marais IT & business strategy, business analysis, systems, project management, Lean, quality management 0212120147 John.marais@windowslive.com Christa Marais Business analysis, project management, process improvement, operational management 021467111 mcmmarais@gmail.com