This document summarizes the processes and workflow involved in software distribution tasks using Ivanti Interchange. It describes how tasks are created by the scheduler service on the core server and pushed to managed devices. The task handler proxy gathers task information from the database and sends it to the policy task handler, which discovers devices and pushes commands. The policy is published to the APM service and downloaded by PolicySync on devices. Troubleshooting tips are provided for issues on the core server or client side. An overview of changes coming to the portal manager is also provided.

1. UEMB270 - Software Distribution Under
The Hood

2. Welcome to UEMB270
David Morley / Rex McMillan

3.  Ivanti Interchange 2017

4. Agenda
 Processes and workflow
 Troubleshooting tips
 Look ahead

5. Push tasks

6. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Core Managed device
1

7. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core Managed device
1
2

8. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core Managed device
1
When the task is created by Scheduler Service, it
creates the Policy XML files on the Core server at
ManagementSuitelandeskfilesClientPolicies
2
When the scheduler finds a task is due, it launches
the Task Handler Proxy

9. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
TaskHandlerProxy.exe
Managed device
1
2
3

10. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
TaskHandlerProxy.exe
Managed device
1
2
Gathers information about the specific task from
the database and sends the information to the
Policy Task Handler.
3

11. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
TaskHandlerProxy.exe
PolicyTaskHandler.exe
Managed device
1
2
3
4

12. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
TaskHandlerProxy.exe
PolicyTaskHandler.exe
Managed device
1
2
3
Discovers and pushes commands to target devices
in each task
4

13. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
APM Service
TaskHandlerProxy.exe
PolicyTaskHandler.exe ServiceHost.exe
Managed device
1
2
3
4
5

14. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
APM Service
TaskHandlerProxy.exe
PolicyTaskHandler.exe ServiceHost.exe
Managed device
1
2
3
4
• PolicyTaskHandler publishes policy to APM
Service
5
• ServiceHost.exe listens for pushed task

15. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
APM Service
TaskHandlerProxy.exe
PolicyTaskHandler.exe ServiceHost.exe
PolicySync
Managed device
/Taskid=#
1
2
3
4
5
6

16. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
APM Service
TaskHandlerProxy.exe
PolicyTaskHandler.exe ServiceHost.exe
PolicySync
Managed device
/Taskid=#
1
2
3
4
5
• Servicehost.exe sends command to launch
PolicySync using the TaskID
6
• PolicySync calls back to APM service and
requests task information, including XML created
by scheduler
• PolicySync downloads XML on client and checks
whether the policy is required, recommended, or
optional.

17. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
APM Service
TaskHandlerProxy.exe
PolicyTaskHandler.exe ServiceHost.exe
PolicySync
Managed device
/Taskid=#
1
2
3
4
5
6
SDClient Portal Manager
Required Optional
7

18. Policy tasks

19. LANDESK SOFTWARE CONFIDENTIAL
Policy tasks
Core Managed device
APM Service
PolicyTaskHandler.exe
TaskHandlerProxy.exe
Scheduler

20. LANDESK SOFTWARE CONFIDENTIAL
Policy tasks
Scheduler
SDClient Portal Manager
Required
Core
APM Service
TaskHandlerProxy.exe
PolicyTaskHandler.exe
PolicySync
Managed device
Optional

21. Troubleshooting tips
 Push tasks appear stuck – Core side
 The task is most likely still running, it’s just waiting on feedbackfrom clients. Once
PolicyTaskHandlercontacts client machines it’s work is done. All other status and updates
come from client machines. Check schedulersettings to make sure PolicyTaskHandler has
enough time to run.
 Check task properties to make sure they are correct.
 Targets, queries (correct results), scopes, start times, required/recommended/optional.
 Check the PolicyTaskHandler log (turn on verbose logging if necessary),search by machine
name or IP address and the task ID.
 Discovery might have failed (IP address/MAC address/DeviceID correct)
 May need to run an inventory scan to update the database.
 Make sure the discovery packets are leaving the Core. Some security software see Accelerated push as a
packet storm and will shut down the network port. Disable if necessary.
 Make sure switches/routers are allowing packets through. (This is rare, but has happened)
 Check COM+ rights, make sure COM+ applications are running (restart if necessary). If
COM+ is failing or not running, PolicySync will not trust any communication with the core.

22. Troubleshooting tips
 Push tasks appear stuck – Client side
 Check c:ProgramDataLANDeskPolicies – Is the policy XML file there (CP.taskid.*.xml)
 Verify task ID in the filename.
 If the policy XML file isn’t there, check servicehost log for any failures (this shows incoming requests).
 Certificates valid? If not PolicyTaskHandler won’t be able to contact PolicySync to send policy commands.
 Check proxyhost log for any failures (this show outgoing requests).
 Check C:ProgramDataLANDeskLogPolicySync.exe.logforany failures – PolicySync log
actions/errors here.
 Check sdclient log (C:Program Files (x86)LANDeskLDClientData)– sdclient_task?ID?.log.
 All task status comes from the client exceptfor the initial task start (PolicyTaskHandler) and
daily maintenance (ApmMaintenance).

23. Troubleshooting tips
 Use the Diagnostics tool to discover devices, view logs,
and run advanced operations at the client.

24. Look ahead
 Portal manager refresh => End User Workspace.
 New modern look and feel.
 Details flyout.
 Supports screenshots and screenshot preview.
 Meta data support (no tags yet, but coming).
 Name, description,vendorestimated download time, estimated install time,
rebootrequired notification, package size.
 Install/launch/open directly from details flyout and tiles.
 Enhanced searchand category selection.
 More branding options (in progress).
 Hamburger menu option show/hide the navigation bar, allows for
space savings and tool selection.
 Demo.

25. Thank you

26. Differentiators- executive colors
Take ActionProvide InsightDiscover
Updated Icon PPTX is coming soon to reflect Ivanti colors.

27. Differentiators- bright colors
Take ActionProvide InsightDiscover
Updated Icon PPTX is coming soon to reflect Ivanti colors.

28. Quote slide
“What... is the air-speed
velocity of an unladen swallow?”
Bridgekeeper

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in Red! In this case:
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Discover
of your Assets
Have 1 Memorable Stat in your presentation and be bold!

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2005 2010 2015
Product Z Product Y Product X
Use Grays to minimize the
other numbers, and color the
number that is most important
in Red! In this case:
Red is the clear winner!

32. Another Quote slide
“What... is the air-speed
velocity of an unladen swallow?”
Bridgekeeper

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This m us t be im porta nt1
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Instead of bullet points, use these shapes and keep your points short and concise

34. And yet another Quote slide
“What... is the air-speed
velocity of an unladen swallow?”
Bridgekeeper

35. Colors used within this template
Red
Black
Orange
Yellow
Warm Gray
Warm Gray
Maroon
Primary Colors SecondaryColors TertiaryColors
Teal
Green
Purple
Rose