SlideShare a Scribd company logo
uckyou.com
A universal customer complaint service.
Write a complaint and help a company be great.
Help a company
be great:
- Write a complaint
Never stand in a phone queue
again. Simply add Uckyou.com
to your homescreen and..
1. Write a complaint anytime.
2. When the company answer
you, you get a notification
3. If satsified, mark the answer
with a heart.
Rank companies by
their ability to handle
complaints
On each company page
number of complaints
answered are displayed and
average response time as
well as any complaint,
complaint status and
percentage of satisfied
customers.
The customer journey
of a complaint
1. In step one the customer is often
angry and dissapointed: Give the
finger and write a complaint.
2. When the company answers, the
customer receive a flurt in the
shape of a half heart and a
notification.
3. When the customer is satisfied,
the complaint gets marked with a
full heart.
1:st screen strategy
• Boldest brand in the
world?
• App icon registered
trademark
• Save to homescreen and
place besides the
Facebook app
Boldest public
complaint service?
• Press the finger to write a
complaint.
• Flurt with customers when
answering with half heart.
• Get prooven customer
satisfaction when full
heart.
UCK Index
Rank companies by their ability to handle complaints.
The team
• Ivan Daza, serial entrepreneur, built Gasell company
according to Di ranking 2012 and several startups, aps
and .com companies.
• Anders Jildén, experienced graphic designer for global
brands (consultant)
• Tech team, with many years of experience of building
aps and systems for large Swedish companies.
People normally don´t tell companies about their dissatisfaction.
Perhaps because it takes to long, or they don´t find the customer
support, they don´t have time, they don´t think they will be heard,
they get ignored, they are tired of being in a telephone queue or
other reasons.
Here are some statistics on customer complaints:
• $338.5 billion in lost business per year due to bad customer
support
• Only 4% of non satisfied customers deliver complaints
• 91% of non satisfied customers leave for a competitor
Problem?
Solution?
Make it simple to write a public customer complaint to any company
in the world. And make it simple for companies to handle customer
complaints.
• Increase percentage (today only 4%) of non satisfied customers to
actually write a complaint before they leave (today 91%) for a
competitor and help companies keep customers.
• Make it simple for consumers to write complaints.
• Help companies handle complaints.
• Help companies keep customers.
Market size?
• Customer support and customer complaints, 338 billion USD
in lost business per year and 22 billion USD in outsourced
customer support services.
• We aim to increase the number of complaints since only 4%
deliver complaints today.
• We want to become the number one top of mind brand in the
world in relation to customer complaints and hence take over
50% of the market.
• Market potential is over $10B
Market validation?
• 10 MSEK today (july 2016)
• Idea: january 2016
• Start building Uckyou.com feb 2016
• Beta launch of Uckyou.com july 2016
• 500 registered users july 2016
• Ownership of registered trademark and logo: UCK
• Ownership of uckyou.com
Business Model?
• Companies may use the FREE Uckyou.com version, that cost absolutely
nothing. Just login and answer a complaint under comments.
• Companies that want to handle customer support errands with
Uckyou.com PRO version get: their own branded company page,
statistics on each errand, access to administration tools, answer customer
complaints with half heart, notifications to customers, threaded dialogue
with customers, get full heart errands when customer satisfaction is
secured and pay 1 USD per errand.
Competition
• Outsourced customer support companies charge much
more per errand, there are thousands.
• Online ranking sites that dont handle support are often
free.
• Yelp.com: don´t accept public complaints (just
endorsments)
• Reco.se ranking SME business

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Uckyou.com Pitch Deck

  • 1. uckyou.com A universal customer complaint service. Write a complaint and help a company be great.
  • 2. Help a company be great: - Write a complaint Never stand in a phone queue again. Simply add Uckyou.com to your homescreen and.. 1. Write a complaint anytime. 2. When the company answer you, you get a notification 3. If satsified, mark the answer with a heart.
  • 3. Rank companies by their ability to handle complaints On each company page number of complaints answered are displayed and average response time as well as any complaint, complaint status and percentage of satisfied customers.
  • 4. The customer journey of a complaint 1. In step one the customer is often angry and dissapointed: Give the finger and write a complaint. 2. When the company answers, the customer receive a flurt in the shape of a half heart and a notification. 3. When the customer is satisfied, the complaint gets marked with a full heart.
  • 5. 1:st screen strategy • Boldest brand in the world? • App icon registered trademark • Save to homescreen and place besides the Facebook app
  • 6. Boldest public complaint service? • Press the finger to write a complaint. • Flurt with customers when answering with half heart. • Get prooven customer satisfaction when full heart.
  • 7. UCK Index Rank companies by their ability to handle complaints.
  • 8. The team • Ivan Daza, serial entrepreneur, built Gasell company according to Di ranking 2012 and several startups, aps and .com companies. • Anders Jildén, experienced graphic designer for global brands (consultant) • Tech team, with many years of experience of building aps and systems for large Swedish companies.
  • 9. People normally don´t tell companies about their dissatisfaction. Perhaps because it takes to long, or they don´t find the customer support, they don´t have time, they don´t think they will be heard, they get ignored, they are tired of being in a telephone queue or other reasons. Here are some statistics on customer complaints: • $338.5 billion in lost business per year due to bad customer support • Only 4% of non satisfied customers deliver complaints • 91% of non satisfied customers leave for a competitor Problem?
  • 10. Solution? Make it simple to write a public customer complaint to any company in the world. And make it simple for companies to handle customer complaints. • Increase percentage (today only 4%) of non satisfied customers to actually write a complaint before they leave (today 91%) for a competitor and help companies keep customers. • Make it simple for consumers to write complaints. • Help companies handle complaints. • Help companies keep customers.
  • 11. Market size? • Customer support and customer complaints, 338 billion USD in lost business per year and 22 billion USD in outsourced customer support services. • We aim to increase the number of complaints since only 4% deliver complaints today. • We want to become the number one top of mind brand in the world in relation to customer complaints and hence take over 50% of the market. • Market potential is over $10B
  • 12. Market validation? • 10 MSEK today (july 2016) • Idea: january 2016 • Start building Uckyou.com feb 2016 • Beta launch of Uckyou.com july 2016 • 500 registered users july 2016 • Ownership of registered trademark and logo: UCK • Ownership of uckyou.com
  • 13. Business Model? • Companies may use the FREE Uckyou.com version, that cost absolutely nothing. Just login and answer a complaint under comments. • Companies that want to handle customer support errands with Uckyou.com PRO version get: their own branded company page, statistics on each errand, access to administration tools, answer customer complaints with half heart, notifications to customers, threaded dialogue with customers, get full heart errands when customer satisfaction is secured and pay 1 USD per errand.
  • 14. Competition • Outsourced customer support companies charge much more per errand, there are thousands. • Online ranking sites that dont handle support are often free. • Yelp.com: don´t accept public complaints (just endorsments) • Reco.se ranking SME business