TwitterworldsDeveloping a Successful Twitter Style in the Social Media World
How long have you been involved in Social Media?1 – 0 to 1yrs2 – 1 to 3yrs3 – 4 to 6yrs4 – 7 to 10yrs5 – 10+ yearsTweet your choice to #HTUvote1Example: 2 #HTUvote1
Social Media is not a NEW phenomenon Social Media History
We used Social media tactics in chatroomsduring the early days of the InternetHeyward Davenport; Regional Director Minority Business Development Agency speaking chatting in a African American Business Chatroom  - 1996
Smart Marketers held online conversations to attract new business Terrie Williams; Public RelationsExpert chatting with a group of business Owners during an online Book release party for her 1st Book“The Personal Touch”1998
Social Media users have been online for years  waiting for Brands to have a dialogue with them.
Social Media is a Conversation between HUMANS!
85% of social media users believe that a company should go further than just having a presence on social sites and should also interact with its customers.Cone, Business in Social Media Study, September 2008
1 – Yes I do.2 – Yes I’m working on it.3 – No but I plan creating one.4 – I need one but don’t know where to start.5 – I don’t need no stinkin Social Media Strategy.Do You Have a Social Media Goals & Strategy Document?Tweet your choice to #HTUvote2Example: 2 #HTUvote2
DEFINE YOUR COMPANY’SSOCIAL MEDIA STRATEGY.
Goals vs. TacticsIncreasing Sales is a GOAL.“I need to be on Twitter.” is a TACTIC
Social Media is NOT FREE!
Time is a major cost to using social mediaeffectively for a marketing campaign.
People is another cost of social media which has to be considered.
Social media works beyond the computer. Which adds another cost to using Social Media
STOP PLANNING “CAMPAIGNS”.START PLANNING “CONVERSATIONS.
SOCIAL MEDIA WON’T FIX A BAD PRODUCT/SERVICE.
Social Media can’t fix POOR networking skills
Test Your Network StyleHow many people did you meet for the 1st time this evening?Did you connect someone with another person they did not know before?What else do you know about the people you met besides their job title and place of business?Did you share information with someone that may be valuable to them.?
Why Add Twitter to your Social Media toolbox
The State of Twitter1382% - The monthly growth rate of Twitter users from January to February 2009.3,000,000 Tweets per day on Twitter.com
Twitter now has 75 Million user accounts, but only around 15 Million are active users on a regular basis. At the current rate, Twitter will process almost 10 Billion tweets a year.
An earlier study, by Razorfish, found that exclusive deals and offers were the primary motivation of US Internet users following brands on Twitter.
Quantity vs. Quality of Twitter Followers1 – I prefer Quantity of Tweeter Followers2 – I prefer Quality of Tweeter Followers3 – IDK (I Don’t Know or care)4 – I like a blend of Quantity and Quality FollowersTweet your choice to #HTUvote3Example: 2 #HTUvote3
Facebook & LinkedIn are Warm Market tools.Twitter is a COLD Market tool.Warm vs. Cold Marketing
Use Twitter to manage the people that you don’t know or haven’t met yet
Converting Cold MarketsWould you walk up to someone at a cocktail party and shove your business card in their face? Don’t be that person.
Build an army of brand evangelists
What to Tweet about?Private reflections and thoughts about your products/services.Event announcements, which might give you a chance to meet your followers in person.Contests, such as trivia questions, with a prize attached, which arouse plenty of interest in your tweets. Responses to other tweets, which express your interest in what others have to say.
Don’t be these annoying people on Twitter
TMI Person
The Plagarizer
Reply Person
Multi Level Morons
The Novelist
The Anonymous Stranger
The Needy Beggar
Do Use These Best PracticesTweet links to articles that can help your followers better understand the industry.Be real, share your thoughts and comments about industry news and events.Share your company’s culture and the human side of your business.Be positive and motivate your followers daily. Follow your heart and ignore the negative tweets you receive.  Some people just don’t get it.
Twitter Tools
The tools & apps that I am about to show are not endorsed by me. These are the tools that I use to assist me in reaching my Twitter goals.There are thousands of apps and tools for using Twitter in a variety of ways and you should choose tools and apps based on your needs and goals.
TWEETDECK
TWELLOW
MR. TWEET
HOOTSUITE
Warming the Twitter Market
Search Key Terms Related to Your Industry
Listen to the conversations
Reach Out & Support
How to Be Found on Social Media
Building It Doesn’t Mean They Will Come
Point Them To Your Pages
Promote Social Media Through Traditional Media
Give People A Reason to Visit
Review, Measure the Strategy & Adjust Where Needed
Most of All HAVE FUN!
Did You Enjoy This Presentation?1 – Excellent Presentation2 – Very Good Presentation3 – Good Presentation4 – Could have been better5 – Wasn’t Impressed6 – Wish I was somewhere elseTweet your choice to #HTUvote4Example: 2 #HTUvote4
Thank you for your timeI conduct workshops on:Social Networking Strategies, Social Media SkillsSmall Business Skills, Leadership SkillsContact me at:Stephen.jackson@rdzmedia.comFacebook – roaddoggzTwitter – roaddoggzFriendfeed – roaddoggzLinkedIn - roaddoggz646-530-8632 ext. 2

Twitterworlds 2010

  • 1.
    TwitterworldsDeveloping a SuccessfulTwitter Style in the Social Media World
  • 2.
    How long haveyou been involved in Social Media?1 – 0 to 1yrs2 – 1 to 3yrs3 – 4 to 6yrs4 – 7 to 10yrs5 – 10+ yearsTweet your choice to #HTUvote1Example: 2 #HTUvote1
  • 3.
    Social Media isnot a NEW phenomenon Social Media History
  • 4.
    We used Socialmedia tactics in chatroomsduring the early days of the InternetHeyward Davenport; Regional Director Minority Business Development Agency speaking chatting in a African American Business Chatroom - 1996
  • 5.
    Smart Marketers heldonline conversations to attract new business Terrie Williams; Public RelationsExpert chatting with a group of business Owners during an online Book release party for her 1st Book“The Personal Touch”1998
  • 6.
    Social Media usershave been online for years waiting for Brands to have a dialogue with them.
  • 7.
    Social Media isa Conversation between HUMANS!
  • 8.
    85% of socialmedia users believe that a company should go further than just having a presence on social sites and should also interact with its customers.Cone, Business in Social Media Study, September 2008
  • 9.
    1 – YesI do.2 – Yes I’m working on it.3 – No but I plan creating one.4 – I need one but don’t know where to start.5 – I don’t need no stinkin Social Media Strategy.Do You Have a Social Media Goals & Strategy Document?Tweet your choice to #HTUvote2Example: 2 #HTUvote2
  • 10.
  • 11.
    Goals vs. TacticsIncreasingSales is a GOAL.“I need to be on Twitter.” is a TACTIC
  • 12.
  • 13.
    Time is amajor cost to using social mediaeffectively for a marketing campaign.
  • 14.
    People is anothercost of social media which has to be considered.
  • 15.
    Social media worksbeyond the computer. Which adds another cost to using Social Media
  • 16.
    STOP PLANNING “CAMPAIGNS”.STARTPLANNING “CONVERSATIONS.
  • 17.
    SOCIAL MEDIA WON’TFIX A BAD PRODUCT/SERVICE.
  • 18.
    Social Media can’tfix POOR networking skills
  • 19.
    Test Your NetworkStyleHow many people did you meet for the 1st time this evening?Did you connect someone with another person they did not know before?What else do you know about the people you met besides their job title and place of business?Did you share information with someone that may be valuable to them.?
  • 20.
    Why Add Twitterto your Social Media toolbox
  • 21.
    The State ofTwitter1382% - The monthly growth rate of Twitter users from January to February 2009.3,000,000 Tweets per day on Twitter.com
  • 22.
    Twitter now has 75 Millionuser accounts, but only around 15 Million are active users on a regular basis. At the current rate, Twitter will process almost 10 Billion tweets a year.
  • 23.
    An earlier study,by Razorfish, found that exclusive deals and offers were the primary motivation of US Internet users following brands on Twitter.
  • 24.
    Quantity vs. Qualityof Twitter Followers1 – I prefer Quantity of Tweeter Followers2 – I prefer Quality of Tweeter Followers3 – IDK (I Don’t Know or care)4 – I like a blend of Quantity and Quality FollowersTweet your choice to #HTUvote3Example: 2 #HTUvote3
  • 25.
    Facebook & LinkedInare Warm Market tools.Twitter is a COLD Market tool.Warm vs. Cold Marketing
  • 26.
    Use Twitter tomanage the people that you don’t know or haven’t met yet
  • 27.
    Converting Cold MarketsWouldyou walk up to someone at a cocktail party and shove your business card in their face? Don’t be that person.
  • 28.
    Build an armyof brand evangelists
  • 29.
    What to Tweetabout?Private reflections and thoughts about your products/services.Event announcements, which might give you a chance to meet your followers in person.Contests, such as trivia questions, with a prize attached, which arouse plenty of interest in your tweets. Responses to other tweets, which express your interest in what others have to say.
  • 30.
    Don’t be theseannoying people on Twitter
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
    Do Use TheseBest PracticesTweet links to articles that can help your followers better understand the industry.Be real, share your thoughts and comments about industry news and events.Share your company’s culture and the human side of your business.Be positive and motivate your followers daily. Follow your heart and ignore the negative tweets you receive.  Some people just don’t get it.
  • 39.
  • 40.
    The tools &apps that I am about to show are not endorsed by me. These are the tools that I use to assist me in reaching my Twitter goals.There are thousands of apps and tools for using Twitter in a variety of ways and you should choose tools and apps based on your needs and goals.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
    Search Key TermsRelated to Your Industry
  • 47.
    Listen to theconversations
  • 48.
  • 49.
    How to BeFound on Social Media
  • 50.
    Building It Doesn’tMean They Will Come
  • 51.
    Point Them ToYour Pages
  • 52.
    Promote Social MediaThrough Traditional Media
  • 53.
    Give People AReason to Visit
  • 54.
    Review, Measure theStrategy & Adjust Where Needed
  • 55.
    Most of AllHAVE FUN!
  • 56.
    Did You EnjoyThis Presentation?1 – Excellent Presentation2 – Very Good Presentation3 – Good Presentation4 – Could have been better5 – Wasn’t Impressed6 – Wish I was somewhere elseTweet your choice to #HTUvote4Example: 2 #HTUvote4
  • 57.
    Thank you foryour timeI conduct workshops on:Social Networking Strategies, Social Media SkillsSmall Business Skills, Leadership SkillsContact me at:Stephen.jackson@rdzmedia.comFacebook – roaddoggzTwitter – roaddoggzFriendfeed – roaddoggzLinkedIn - roaddoggz646-530-8632 ext. 2

Editor's Notes

  • #2 [twitter] Beginning my interactive presentation at the Harlem Tweetup Thanks to Harlem 2.0 and thanks to SAP for making this interactive. [/twitter]
  • #4 [twitter] Social Media has been around since the days of AOL, Compuserve & Prodigy chat rooms [/twitter]
  • #5 [twitter] I’m showing examples of how I used current social media tactics 15 yrs ago [/twitter]
  • #6 [twitter] I conducted virtual book parties in chatrooms for authors in 1997 I also webcasted a national assoc. 2 day conf. in 1998[/twitter]
  • #7 [twitter] Social Media users have been online for years waiting for Brands to have a dialogue with them. [/twitter]
  • #8 [twitter] Companies must remember Social Media is a conversation not an announcement [/twitter]
  • #9 [twitter] 85% of Social Media users believe companies should talk with them not at them [/twitter]
  • #10 [twitter] Twitter poll #2 Do you have a Social Media goals & strategies document? [/twitter]
  • #11 [twitter] Before starting in Social Media develop the business Goals & Strategies document. Your blueprint for success. [/twitter
  • #12 [twitter] More Sales is a Goal…Being on Twitter is a tactic. Know the difference [/twitter]
  • #13 [twitter] Social Media is not free. There are costs related to time, people and equipment to engage in Social Media. [/twitter]
  • #14 [twitter] Time is money and time spent on Social Media equates into dollars invested in Social Media strategies [/twitter]
  • #15 [twitter] Personnel investment in Social Media strategies equates into dollars invested and personnel time diverted from other job duties. [/twitter]
  • #16 [twitter] Success in Social Media my require a technology upgrade. Adding additional cost to your Social Media investment. [/twitter]
  • #17 [twitter] Success in Social Media begins when you STOP planning campaigns and START planning conversations. [/twitter]
  • #18 [twitter] Social Media can’t fix an ailing business or lousy products/services [/twitter]
  • #19 [twitter] If you don’t have good Networking skills, Social Media can’t make you a Networking superstar. [/twitter]
  • #20 [twitter] Your Social Media success can be determine by how well you network face to face [/twitter]
  • #21 [twitter] Twitter is one tool that can be apart of your Social Media strategy. Twitter should not be your complete strategy. [/twitter]
  • #22 [twitter] Twitter Stats are off the charts. I’m delivering a few stats on the Twitterverse [/twitter]
  • #23 [twitter] Twitter now has 75 Million user accounts, but only around 15 Million are active users on a regular basis. [/twitter]
  • #24 [twitter] Razorfish study confirms that Twitter users follow brands for exclusive deals [/twitter]
  • #25 [twitter] Twitter poll – Quality of users vs. Quantity of users which do you prefer? [/twitter]
  • #26 [twitter] I’m explaining the difference between Warm Marketing & Cold Marketing. What category does Twitter fit warm or cold? [/twitter]
  • #27 [twitter] Use Twitter to manage the people that you don’t know or haven’t met yet. [/twitter]
  • #28 [twitter] Don’t cold call on newly met Twitter users…Listen to them before engaging. [/twitter]
  • #29 [twitter] Be helpful and share good content to build an army of Twitter Brand Evangelists [/twitter]
  • #30 [twitter] There are tons of positive things to Tweet about, quotes, events, industry news, contests, private reflections [/twitter]
  • #31 [twitter] There are some annoying Tweeples on Twitter. Recognize their style and avoid at all costs. [/twitter]
  • #39 [twitter] Take time to learn the best Twitter practices and implement them NOW! [/twitter]
  • #40 [twitter] There are 1,000s of Twitter apps & tools. Use the ones that assist you with your goals. [/twitter]
  • #41 [twitter] Legalese explaining that I do not endorse the Twitter tools I will be showing [/twitter]
  • #46 [twitter] Warming up the Twitter Market without using direct market tactics [/twitter]
  • #47 [twitter] Use key search terms related to your industry to find relevant conversations [/twitter]
  • #48 [twitter] Listen to the search conversations and respond with relevant current information not sale pitches [/twitter]
  • #49 [twitter] Reach out to key discussions by offering assistance and solutions. Don’t jump on the complaining bandwagon [/twitter]
  • #50 [twitter] Just because you have Social Media pages and websites it doesn’t guarantee you will have fans and followers [/twitter]
  • #51 [twitter] Unlike “Field of Dreams” Building a Social Media presence does not guarantee success [/twitter]
  • #52 [twitter] Use traditional and new media tactics to lead people to your social media pages [/twitter]
  • #53 [twitter] Think out of the box when it comes to promoting your social media pages [/twitter]
  • #54 [twitter] Give people a reason and offer to visit your social media pages [/twitter]
  • #55 [twitter] Review & Measure your Social Media strategy & adjust where needed [/twitter]
  • #56 [twitter] Most importantly have some fun. There are billions of people & billions of opportunities & possibilities in the Social Media World. [/twitter]
  • #57 [twitter] Last Twitter poll. How well did you enjoy this presentation [/twitter]
  • #58 [twitter] This concludes my workshop. I hope you enjoyed the tweets [/tweets]