This document outlines the key points from a Twitter training workshop, including: 1) The workshop covers how businesses can use Twitter for brand awareness, lead generation, and customer retention. 2) Twitter is a social network with over 54 million visitors that allows short message posts and has seen rapid growth. 3) Examples are given of local businesses that have found success on Twitter, and tips are provided on setting up an account, finding people to follow, Twitter jargon, and tools to use. 4) Attendees are encouraged to register for Twitter and provide their username to continue engaging with other workshop participants.