SlideShare a Scribd company logo
How Businesses Are Marketing With Facebook
& Twitter
Six New Social Media Case Studies




           Rick Burnes
           HubSpot Marketing Manager
           Twitter: @rickburnes
Agenda

         I. About HubSpot & Inbound
              Marketing
         II. How Businesses Are Using
              Facebook
         III. How Businesses Are Using Twitter
         IV. How to Measure Social Media




2
What’s HubSpot?




    • Founded in July 2006; grew out of research at MIT
    • Sells inbound marketing software
    • 2,000+ customers; 100+ employees
3
Traditional Marketing (Outbound)




4
Marketing Today (Inbound)




5
What Is Inbound Marketing?

      Process        Website Visitors       Tools
    Get Found                           Get Found
    • Publish                           • Content Mgmt
    • Promote                           • Blogging
    • Optimize                          • Social Media
                                        • SEO
                        Leads           • Analytics

    Convert                             Convert
    • Test                              • Offers / CTAs
                                        • Landing Pages
    • Target
                                        • Email
    • Nurture                           • Lead Intelligence
                                        • Lead Mgmt
                                        • Analytics
                        Customers
6
Social Media Feeds the Funnel

      Blogging   SEO     Social Media      Email   Pay-Per-Click




                        Website Visitors



                         Leads




                        Customers
7
It’s an Ecosystem


                                      SEO




                          Social
                          Media




                                   Blog


    Flickr: Storm Crypt

8
Is Social Media Like Cotton Candy?




             Flickr: anitacanita



             • Colorful
             • Sticky
             • No nutritional or business value

9
No! It’s Like Whole Wheat Bread.




         Flickr: sierravalleygirl


         • Healthy
         • Used widely
         • A basic part of any diet or marketing mix

10
It Drives Leads!

                               HubSpot Social Media Leads




     Twitter & Facebook are largest categories, at >60% of HubSpot’s total social media leads.




11
How to Succeed With Social Media


      Measure &      Build a
       Analyze       Network



               Share
              Content
Not Sold on Facebook or Twitter?

         Same recipe for success on every social network.




13
Agenda

      I. About HubSpot & Inbound
           Marketing
      II. How Businesses Are Using
           Facebook
      III. How Businesses Are Using Twitter
      IV. How to Measure Social Media




14
Facebook Momentum
How Businesses Participate: Pages




16
What Makes Great Facebook Pages?*



                                  Product Passion
                                  Content
                                  Community
                                  Fun
                                  Practical Information
                                  Je Ne Sais Quoi




               * In my opinion.
17
What Are Your Neighbors Up To?




     The best way to learn how to use Facebook for your business?
            Study the things that work for other businesses.
18
Don’t Focus Too Much on Your Industry



                           The best marketers take off the
                           blinders and look outside their
                           world for inspiration.

                           “But we’re a B2B company” is a
                           BAD excuse not to dive into
                           Facebook.




     beketchai on flickr

19
Tip: Be a Fan of Facebook Marketing




20
Case Study #1: MailChimp




                            • Email Marketing
                            Software
                            • >5,000 fans




21
MailChimp Uses Notes & Photos




         B2B Tip: Share useful information; have fun.
22
Case Study #2: All Things Jeep




                                  • Website that
                                  sells Jeep
                                  paraphernalia
                                  • >2,300 fans




23
272 Photos Contributed by Users




         B2B Tip: Engage your Facebook community.
24
Case Study #3: Nicholas Kristof




                                   • NYT Columnist
                                   • >146,543 fans




25
Context Provided for Each Link




                           B2B Tips: Be
                           passionate; share
                           content, but share it
                           with a personal voice.




26
Agenda

      I. About HubSpot & Inbound
           Marketing
      II. How Businesses Are Using
           Facebook
      III. How Businesses Are Using Twitter
      IV. How to Measure Social Media




27
Twitter Growth Is Slowing




28
Now a More Mature Service




                             Image: Wikipedia




29
More Followers, on Average




30
Following More, on Average




31
More Updates, on Average




32
Same Goes for HubSpot Customers




33
Case Study #3: HubSpot




34
Case Study #2: Ken Lauher




35
Case Study #3: Webinetry




36
Key to Success: Content




37
Blogging Increases Twitter Reach >75%




38
Links to Blog = Links to Landing Pages




      Potential for        No Potential
       Lead Gen           for Lead Gen




39
What to Publish?

 •   Blog
 •   Podcast
 •   Videos
 •   Photos
 •   Presentations
 •   eBooks
 •   News Releases


40
A Word of Caution

 • Don’t Tweet too much
   about your product.
   NOBODY CARES.

 • Create content that’s
   useful and interesting to
   your target personas.
What Gets Shared?

     Rarely                           Frequently
     Shared                              Shared




     • Product info             • New data
     • Free trials              • Funny videos
     • Software documentation   • Top-notch blog posts




42
Agenda

      I. About HubSpot & Inbound
           Marketing
      II. How Businesses Are Using
           Facebook
      III. How Businesses Are Using Twitter
      IV. How to Measure Social Media




43
Follower Count




   •   A measure of your raw distribution power
@replies




   •   A measure of community engagement & branding
   •   On your profile or via search.twitter.com
Twitter Grader




   •   Inputs include followers, influence, follower influence
       and patterns of use
Facebook Grader - Business
Measure the Impact on Your Funnel
              Website Visitors




                 Customers
48
How to Track Your Funnel




              Track visitors.



49
How to Track Your Funnel




              Track leads.



50
How to Track Your Funnel




              Track customers.



51
Why Tracking Via Channels Is Critical


                                                                  Net
                   Visitors   Leads   Conversion   Customers
                                                               Conversion
     Twitter       3,289      554       17%           12         0.4%
     Facebook       504        75       15%           6          1.2%
     Stumbleupon    511        28        5%           1          0.2%




52
Final Thoughts …




53
20th Century Customers




            Highly transactional, anonymous.


54
21st Century Customers




                          Relationship
                          based; they want
                          to go where
                          everybody knows
                          their name.




55
The Challenge? Too Many Pieces!




                               d.j.k. on flickr
56
HubSpot Puts the Pieces Together




57
Thank You!
Sign up for a free trial of HubSpot:
www.hubspot.com/trial/

Connect with us:
LinkedIn: www.linkedin.com/in/rickburnes
Twitter: www.twitter.com/rickburnes



More questions? Post them here: http://inbound.org

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  • 1. How Businesses Are Marketing With Facebook & Twitter Six New Social Media Case Studies Rick Burnes HubSpot Marketing Manager Twitter: @rickburnes
  • 2. Agenda I. About HubSpot & Inbound Marketing II. How Businesses Are Using Facebook III. How Businesses Are Using Twitter IV. How to Measure Social Media 2
  • 3. What’s HubSpot? • Founded in July 2006; grew out of research at MIT • Sells inbound marketing software • 2,000+ customers; 100+ employees 3
  • 6. What Is Inbound Marketing? Process Website Visitors Tools Get Found Get Found • Publish • Content Mgmt • Promote • Blogging • Optimize • Social Media • SEO Leads • Analytics Convert Convert • Test • Offers / CTAs • Landing Pages • Target • Email • Nurture • Lead Intelligence • Lead Mgmt • Analytics Customers 6
  • 7. Social Media Feeds the Funnel Blogging SEO Social Media Email Pay-Per-Click Website Visitors Leads Customers 7
  • 8. It’s an Ecosystem SEO Social Media Blog Flickr: Storm Crypt 8
  • 9. Is Social Media Like Cotton Candy? Flickr: anitacanita • Colorful • Sticky • No nutritional or business value 9
  • 10. No! It’s Like Whole Wheat Bread. Flickr: sierravalleygirl • Healthy • Used widely • A basic part of any diet or marketing mix 10
  • 11. It Drives Leads! HubSpot Social Media Leads Twitter & Facebook are largest categories, at >60% of HubSpot’s total social media leads. 11
  • 12. How to Succeed With Social Media Measure & Build a Analyze Network Share Content
  • 13. Not Sold on Facebook or Twitter? Same recipe for success on every social network. 13
  • 14. Agenda I. About HubSpot & Inbound Marketing II. How Businesses Are Using Facebook III. How Businesses Are Using Twitter IV. How to Measure Social Media 14
  • 17. What Makes Great Facebook Pages?* Product Passion Content Community Fun Practical Information Je Ne Sais Quoi * In my opinion. 17
  • 18. What Are Your Neighbors Up To? The best way to learn how to use Facebook for your business? Study the things that work for other businesses. 18
  • 19. Don’t Focus Too Much on Your Industry The best marketers take off the blinders and look outside their world for inspiration. “But we’re a B2B company” is a BAD excuse not to dive into Facebook. beketchai on flickr 19
  • 20. Tip: Be a Fan of Facebook Marketing 20
  • 21. Case Study #1: MailChimp • Email Marketing Software • >5,000 fans 21
  • 22. MailChimp Uses Notes & Photos B2B Tip: Share useful information; have fun. 22
  • 23. Case Study #2: All Things Jeep • Website that sells Jeep paraphernalia • >2,300 fans 23
  • 24. 272 Photos Contributed by Users B2B Tip: Engage your Facebook community. 24
  • 25. Case Study #3: Nicholas Kristof • NYT Columnist • >146,543 fans 25
  • 26. Context Provided for Each Link B2B Tips: Be passionate; share content, but share it with a personal voice. 26
  • 27. Agenda I. About HubSpot & Inbound Marketing II. How Businesses Are Using Facebook III. How Businesses Are Using Twitter IV. How to Measure Social Media 27
  • 28. Twitter Growth Is Slowing 28
  • 29. Now a More Mature Service Image: Wikipedia 29
  • 30. More Followers, on Average 30
  • 31. Following More, on Average 31
  • 32. More Updates, on Average 32
  • 33. Same Goes for HubSpot Customers 33
  • 34. Case Study #3: HubSpot 34
  • 35. Case Study #2: Ken Lauher 35
  • 36. Case Study #3: Webinetry 36
  • 37. Key to Success: Content 37
  • 38. Blogging Increases Twitter Reach >75% 38
  • 39. Links to Blog = Links to Landing Pages Potential for No Potential Lead Gen for Lead Gen 39
  • 40. What to Publish? • Blog • Podcast • Videos • Photos • Presentations • eBooks • News Releases 40
  • 41. A Word of Caution • Don’t Tweet too much about your product. NOBODY CARES. • Create content that’s useful and interesting to your target personas.
  • 42. What Gets Shared? Rarely Frequently Shared Shared • Product info • New data • Free trials • Funny videos • Software documentation • Top-notch blog posts 42
  • 43. Agenda I. About HubSpot & Inbound Marketing II. How Businesses Are Using Facebook III. How Businesses Are Using Twitter IV. How to Measure Social Media 43
  • 44. Follower Count • A measure of your raw distribution power
  • 45. @replies • A measure of community engagement & branding • On your profile or via search.twitter.com
  • 46. Twitter Grader • Inputs include followers, influence, follower influence and patterns of use
  • 47. Facebook Grader - Business
  • 48. Measure the Impact on Your Funnel Website Visitors Customers 48
  • 49. How to Track Your Funnel Track visitors. 49
  • 50. How to Track Your Funnel Track leads. 50
  • 51. How to Track Your Funnel Track customers. 51
  • 52. Why Tracking Via Channels Is Critical Net Visitors Leads Conversion Customers Conversion Twitter 3,289 554 17% 12 0.4% Facebook 504 75 15% 6 1.2% Stumbleupon 511 28 5% 1 0.2% 52
  • 54. 20th Century Customers Highly transactional, anonymous. 54
  • 55. 21st Century Customers Relationship based; they want to go where everybody knows their name. 55
  • 56. The Challenge? Too Many Pieces! d.j.k. on flickr 56
  • 57. HubSpot Puts the Pieces Together 57
  • 58. Thank You! Sign up for a free trial of HubSpot: www.hubspot.com/trial/ Connect with us: LinkedIn: www.linkedin.com/in/rickburnes Twitter: www.twitter.com/rickburnes More questions? Post them here: http://inbound.org