Neotel is South Africa's first converged communications network operator that offers voice, data, and internet services delivered via fiber optic or wireless networks. It has a vision to be the partner of choice for superior communications and managed services through innovation, technology, and customer service. Neotel provides solutions like voice, internet, security, data, and hosting services for businesses utilizing its fiber backbone and relationship with Tata Communications for global connectivity.

1. About Neotel

2. Contents
- Introduction to Neotel
- About Neotel
- Our Vision
- Our Mission
- Our solutions
- Consolidated solution overview
- NeoVoice
- NeoBroadband
- NeoInternet
- Data
- Security
- Hosting

3. Introduction to Neotel

4. Our Vision
To be the partner of choice enabling a new world of communications and services,
delivering excellence and creating value for our customers, employees and partners.
Our Mission
Leveraging our global reach, people and partnerships, we deliver superior communications
and managed services through continuous innovation, reliable world-class technology
and exceptional customer service.
Neotel is South Africa’s first converged communications network operator, offering services that bring together voice, data
and Internet, delivered via optical fibre or wireless access. Our services are delivered via our own independent national
network.
Neotel provides a range of value-added services for business, wholesale network operators, network providers and
consumers. From a basic telephone handset at home to the data centres that have become the epicentres of local and
international business – Neotel is an innovative disrupter in the South African telecommunications space.
This innovation is at the heart of Neotel. Since launching in August 2006, Neotel has delivered:
• The first Tier 1 IP Transit service in South Africa
• The first carrier voice over IP service
• The first wireless home phone
• The first public telepresence service - combining high definition video and spatial audio with advanced technologies
enabling multiple participants to hold global meetings as if in the same room
• The first converged access service on fibre; and
• The first fibre broadband service in South Africa - delivering an unparalleled Internet experience to businesses with
speeds of up to 15Mbps. Unlike heavily contended ADSL services, NeoBroadband offers a fast and efficient Internet
service with very little contention.
About Neotel

5. Neotel products and services

6. Our Offerings
Neotel Business offerings
Today’s business world is fluid, dynamic and fast-paced. To be successful you need communications solutions that not only
give you the competitive edge, but have the flexibility and scalability to meet your changing business requirements as you
expand. Neotel understands this.
That’s why our team has developed an extensive value-added range of communications solutions, using next generation state-
of-the-art technology.
Our innovative voice and data services utilise our pure-IP Next Generation Network, powered by Neotel’s high-performance
fibre optic backbone. Not only are we South Africa’s first converged communications network operator, but we’re the only
South African network with a truly global reach, through our shareholder relationship with Tata Communications.
We connect the major centres in South Africa to each other and to the world, directly linking the country into Tata’s global Tier
1 network. Our continually expanding range of business services are geared to making your business more efficient – while
reducing the cost of doing business.
Some of our business solutions and services is outlined below
Neotel’s Voice Solutions
Neotel offers flexible voice service solutions to match your company’s needs and budget.
Our voice services, deployed over our fully redundant fibre network, will ensure your business stays connected. Neotel Voice
Service includes products with single line as well as multi-line offerings and call rates that could save you up to 35%.
NeoVoice
NeoVoice is a multi-line voice solution that combines conventional telephony with intelligent Next Generation voice
technology. Through our Geographic Number Portability (GNP) service, you can move to our landline offering
without changing your number and incurring unnecessary expense.

7. Neotel’s Internet Services
Neotel is the only Tier 1 operator in South Africa with global reach, through our majority shareholder Tata Communications –
bringing the Internet to South Africa. Our Internet suite of services provides businesses with varying connection types. This
ranges from broadband Internet access to dedicated Internet access and includes numerous international versus domestic
bandwidth allocation ratios.
NeoInternet
If your Internet traffic volume is unpredictable, our suite of Internet services is suitable for you as there is no rate limit
or bandwidth capping. The bandwidth is guaranteed for international traffic up to port speed, depending on network
availability. Our Internet services guarantee a high rate of reliability, efficiency and security.
NeoBroadband WiMAX
NeoBroadband WiMAX is an affordable uncapped internet access delivered over Neotel’s established WiMAX
infrastructure. The service gives your business cost effective, convenient and fast internet connection. It’s a flexible
scalable solution that can be upgraded or downgraded depending on your changing business requirements. Our
rapid turnaround time for installation means you can be up and running quickly.
NeoBroadband Fibre
NeoBroadband Fibre, delivered over Neotel’s tried and tested fibre infrastructure, is a flexible, scalable solution that
gives you a reliable, convenient and fast internet connection. As there are no fixed lines, should you need to relocate
premises, your connection goes with you – and within a short time, the installation is completed at your new offices
(coverage dependent). For businesses looking for a stable, highly reliable internet access service, NeoBroadband is
the right option.
Neotel’s Security Services
NeoSecure - Unified Threat Management
Neotel Unified Threat Management (UTM) is a comprehensive security solution that allows for advanced threat
management. UTM provides an all-in-one coverage for common security needs including firewall, intrusion detection/
prevention system, anti-spam and web filtering capabilities.
Mail Guard & Mail Archiving
Mail Guard and Mail Archiving are our comprehensive email management solutions that address email related
security threats, such as viruses, SPAM and confidentiality breaches. Both products complement NeoInternet by
addressing security concerns and enabling a holistic Internet offering. Mail Guard offers email anti-spam, anti-virus
and content filtering of all emails, while Mail Archiving is an email archiving service that helps satisfy email policy and
regulatory compliance needs.

8. Neotel’s Data Services
Our data suite of services includes products that provide businesses with varying types of point-to-point or point-to-
multipoint data connectivity. Our privately managed local and global IP network allows us to offer clients MPLS VPN
types of service with varying class of service options.
NeoOne
NeoOne offers you access to high-speed bandwidth as well as the ability to benefit from true converged voice
and data services right to your doorstep. A single fibre optic installation and your business will benefit from a
range of services without the necessity to invest in multiple installations that are both costly and disruptive to
your business. You can get all of this at a flat monthly fee.
Neotel’s Hosting Services
To assist you to maximise your technology budget and benefit from our considerable technology expertise and
infrastructure investment, Neotel offers a suite of cost-effective hosting services.
NeoHost: Colocation
Our colocation services provide state-of-the-art facilities that enable a robust, flexible and scalable environment
for your IT infrastructure needs. Our worldwide footprint of 12 facilities provides all the necessary space,
security, power and connectivity options your business could need.
NeoHost: Managed Hosting Services
This suite of value-added services, including managed storage, managed backup and virtual firewall,
complements our premium data centre services. Through these comprehensive services, you have access to
and use of our world-class storage and network infrastructure, fully managed and supported by skilled staff. Our
Managed Hosting Services allow for easy expansion and upgrading of services.
NeoHost: Virtual Host
Our highly secure Virtual Host service enables businesses to consolidate and continuously optimise
infrastructure and application services in virtualised environments, reducing capital expenditure while
improving business agility. As Neotel provides an end-to-end managed solution offering, the risk of vendor
complexity is reduced while the ability of businesses to seamlessly expand networks is enhanced.