1. Digital health can help drive engagement
2. Access: People love convenience and connectivity.
3. Mobile interfaces: health information and tools when they need it and are most motivated to connect.
4. Digital engagement: delivery of information in a more cost-effective way
5. Data Capture: assessment tools and tracking of participant behavior
MedCity ENGAGE: Advancing Beyond Patient Engagement to Behavior ChangeBrent Walker
This presentation provides an overview of a psychographic segmentation model and how it has been integrated into an automated patient engagement platform to drive significant patient behavior change to reduce hospital readmissions and enhance health coaches' work with patients who have diabetes or musculoskeletal issues
Wellness Inventory for Employee Wellnessstrohecker
Provides an overview for the utilization of the online Wellness Inventory Assessment and Life-Balance Program (www.WellPeople.com) in employee wellness settings.
http://www.wellsource.com/home.html | By actively providing wellness activities and developing a culture of health at your organization, you are investing in the greatest asset in your company – the health and well-being of your staff. It will pay rich dividends in goodwill, increased productivity, and ultimately lower healthcare costs.
MedCity ENGAGE: Advancing Beyond Patient Engagement to Behavior ChangeBrent Walker
This presentation provides an overview of a psychographic segmentation model and how it has been integrated into an automated patient engagement platform to drive significant patient behavior change to reduce hospital readmissions and enhance health coaches' work with patients who have diabetes or musculoskeletal issues
Wellness Inventory for Employee Wellnessstrohecker
Provides an overview for the utilization of the online Wellness Inventory Assessment and Life-Balance Program (www.WellPeople.com) in employee wellness settings.
http://www.wellsource.com/home.html | By actively providing wellness activities and developing a culture of health at your organization, you are investing in the greatest asset in your company – the health and well-being of your staff. It will pay rich dividends in goodwill, increased productivity, and ultimately lower healthcare costs.
How to Find the Right Alcohol Rehab Program: 15 Questions to AskMalibu Rehab Center
Alcohol dependency can be life threatening. Studies show that it’s extremely hard to quit on your own. But good for you, you are here learning about how to take the first step in the right direction to get your life back on track or facilitating that for a family member, friend or colleague addicted to alcohol.
These slides have been designed for healthcare leaders and managers to enable them to run an Making Every Contact Count (MECC) introductory session within their organisations. It may be delivered to teams and individuals prior to them undertaking MECC training.
Our overall health is impacted by a huge range of components. Personal health knowledge starts with small ways. Len Mistretta guide Highly Delicate People how to get over stress.
Care plans are either the bane of a care manager’s day or an invaluable tool to help focus efforts. Whatever end of the spectrum you fall on, love them or despise them, individualized care plans are a required component of many regulatory agencies. Knowing care plans are required doesn’t help move the needle towards the “love” side of the equation. What would be helpful is an explanation, in simple terms, of why personalizing a care plan makes a difference, peppered with some practical advice on how to make it easier to personalize a standardized care plan.
HXR 2016: Designing for Addiction and Recovery -Mary Beth Schoening, Behavior...HxRefactored
This panel is comprised of parents who’ve lost their children to addiction, a parent whose son is in recovery, and individuals themselves in long-term recovery. We will hear directly from them about their struggles, the impact on individuals and families dealing with addiction, as well as their opinions on where the system could benefit from solutions. The addiction issue is complex and would benefit from solutions in many areas. We invite you to join us to hear first hand.
Person Centered Care through Integrating a Palliative Approach: Lessons from ...BCCPA
Aging adults are entering residential care facilities with more advanced disease than in the past and their length of stay is shorter. Most health care providers in these facilities do not receive targeted education and training in palliative care, nor are they confident to have crucial conversations about goals of care and end of life challenges with residents and their families. Due to limited capacity to manage predictable symptoms related to end of life and insufficient planning, many residents are transferred to hospital in crisis and die in the Emergency Department or acute care wards.
This presentation will showcase some of the initiatives by identifying common themes, unique features of each and strategies for success. Opportunity will be given for delegates to ask questions and brainstorm how lessons learned from these initiatives could inform the care provided at their own facility.
Presented by:
- Jane Webley, RN LLB Regional lead, End of Life, Vancouver Coastal Health (EPAIRS and the Daisy project)
- Dr Christine Jones, Island Health (SSC project: Improving end of life outcomes in residential care facilities: A palliative approach to care)
- Kathleen Yue, RN, BSN, MN, CHPCN (c) Education Coordinator, BC Center for Palliative Care
Leadership at the Bedside – Making the Change that Needs to HappenBCCPA
This panel presentation looks at the role of LPNs and HCAs within the context of the continuing care system. Along with changes to the regulation of LPNs, HCA education has changed including skills to work in both acute, residential and community setting with higher complexity of residents / client. Despite this there is little support for the transition for care needs. The HCA is the unrecognized leaders that support RN/LPN teams and have taken on many roles and responsibilities. The problem that has plagued the LPN and HCA working relationship has been the absence of role clarity for both professions and enhancing value for both working together collaboratively. The presentation will look at a LPN/HCA model that could better serve the health system.
Presented by:
- Anita Dickson, President, Licensed Practical Nurses Association of BC (LPNABC)
- Brenda Childs, Treasurer, LPNABC
Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
Mental Health and Addictions Services relocated one staff position to the primary health site in Meadow Lake to be able to provide just in time service to patients who may need information, support, brief intervention or a referral for more in depth services.
Better Health
Mary Rowland; Annette Viljoen
Seniors Quality Leap Initiative: Using Data to Drive Improvements in Resident...BCCPA
The Seniors Quality Leap Initiative (SQLI) is collaborative of 12 nursing homes across Canada and US whose vision is to become North Americas leading provider consortium for benchmarking clinical quality standards. The presentation will share the methods used (both the key success factors and challenges) to administer the survey to residents in long term care and how the results are being used within each SQLI organization to drive improvements.
Presented by: Jo-Ann Tait, Program Director, Elder Care and Palliative Services, Providence Health Care
Evidence-Informed Guidelines for Recreation Therapy programs to Enhance the M...BCCPA
This presentation will provide an overview of the BCCPA Mitacs-SFU project to develop a best practices guide for recreational therapy (RT). OLTCA and ACCA are also partners in this project. Along with reviewing the results of a survey on recreational therapy in LTC that was undertaken in BC, Alberta and Ontario it will present the final RT best practices guide.
Presented by:
- Dr. Kim van Schooten, Centre for Hip Health and Mobility, University of British Columbia
- Dr. Yijian Yang, Centre for Hip Health and Mobility, University of British Columbia
- Brenda Kinch, President, BC Therapeutic Recreation Association
Check out these steps to making a better and more effective wellness program for your work environment. For more information visit http://www.wellsource.com/
How to Find the Right Alcohol Rehab Program: 15 Questions to AskMalibu Rehab Center
Alcohol dependency can be life threatening. Studies show that it’s extremely hard to quit on your own. But good for you, you are here learning about how to take the first step in the right direction to get your life back on track or facilitating that for a family member, friend or colleague addicted to alcohol.
These slides have been designed for healthcare leaders and managers to enable them to run an Making Every Contact Count (MECC) introductory session within their organisations. It may be delivered to teams and individuals prior to them undertaking MECC training.
Our overall health is impacted by a huge range of components. Personal health knowledge starts with small ways. Len Mistretta guide Highly Delicate People how to get over stress.
Care plans are either the bane of a care manager’s day or an invaluable tool to help focus efforts. Whatever end of the spectrum you fall on, love them or despise them, individualized care plans are a required component of many regulatory agencies. Knowing care plans are required doesn’t help move the needle towards the “love” side of the equation. What would be helpful is an explanation, in simple terms, of why personalizing a care plan makes a difference, peppered with some practical advice on how to make it easier to personalize a standardized care plan.
HXR 2016: Designing for Addiction and Recovery -Mary Beth Schoening, Behavior...HxRefactored
This panel is comprised of parents who’ve lost their children to addiction, a parent whose son is in recovery, and individuals themselves in long-term recovery. We will hear directly from them about their struggles, the impact on individuals and families dealing with addiction, as well as their opinions on where the system could benefit from solutions. The addiction issue is complex and would benefit from solutions in many areas. We invite you to join us to hear first hand.
Person Centered Care through Integrating a Palliative Approach: Lessons from ...BCCPA
Aging adults are entering residential care facilities with more advanced disease than in the past and their length of stay is shorter. Most health care providers in these facilities do not receive targeted education and training in palliative care, nor are they confident to have crucial conversations about goals of care and end of life challenges with residents and their families. Due to limited capacity to manage predictable symptoms related to end of life and insufficient planning, many residents are transferred to hospital in crisis and die in the Emergency Department or acute care wards.
This presentation will showcase some of the initiatives by identifying common themes, unique features of each and strategies for success. Opportunity will be given for delegates to ask questions and brainstorm how lessons learned from these initiatives could inform the care provided at their own facility.
Presented by:
- Jane Webley, RN LLB Regional lead, End of Life, Vancouver Coastal Health (EPAIRS and the Daisy project)
- Dr Christine Jones, Island Health (SSC project: Improving end of life outcomes in residential care facilities: A palliative approach to care)
- Kathleen Yue, RN, BSN, MN, CHPCN (c) Education Coordinator, BC Center for Palliative Care
Leadership at the Bedside – Making the Change that Needs to HappenBCCPA
This panel presentation looks at the role of LPNs and HCAs within the context of the continuing care system. Along with changes to the regulation of LPNs, HCA education has changed including skills to work in both acute, residential and community setting with higher complexity of residents / client. Despite this there is little support for the transition for care needs. The HCA is the unrecognized leaders that support RN/LPN teams and have taken on many roles and responsibilities. The problem that has plagued the LPN and HCA working relationship has been the absence of role clarity for both professions and enhancing value for both working together collaboratively. The presentation will look at a LPN/HCA model that could better serve the health system.
Presented by:
- Anita Dickson, President, Licensed Practical Nurses Association of BC (LPNABC)
- Brenda Childs, Treasurer, LPNABC
Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
Mental Health and Addictions Services relocated one staff position to the primary health site in Meadow Lake to be able to provide just in time service to patients who may need information, support, brief intervention or a referral for more in depth services.
Better Health
Mary Rowland; Annette Viljoen
Seniors Quality Leap Initiative: Using Data to Drive Improvements in Resident...BCCPA
The Seniors Quality Leap Initiative (SQLI) is collaborative of 12 nursing homes across Canada and US whose vision is to become North Americas leading provider consortium for benchmarking clinical quality standards. The presentation will share the methods used (both the key success factors and challenges) to administer the survey to residents in long term care and how the results are being used within each SQLI organization to drive improvements.
Presented by: Jo-Ann Tait, Program Director, Elder Care and Palliative Services, Providence Health Care
Evidence-Informed Guidelines for Recreation Therapy programs to Enhance the M...BCCPA
This presentation will provide an overview of the BCCPA Mitacs-SFU project to develop a best practices guide for recreational therapy (RT). OLTCA and ACCA are also partners in this project. Along with reviewing the results of a survey on recreational therapy in LTC that was undertaken in BC, Alberta and Ontario it will present the final RT best practices guide.
Presented by:
- Dr. Kim van Schooten, Centre for Hip Health and Mobility, University of British Columbia
- Dr. Yijian Yang, Centre for Hip Health and Mobility, University of British Columbia
- Brenda Kinch, President, BC Therapeutic Recreation Association
Check out these steps to making a better and more effective wellness program for your work environment. For more information visit http://www.wellsource.com/
Social support through positive, health-promoting relationships can have a significant impact on motivation and long-term success. Otherwise, the health risk can increase dramatically. For example, when someone close to a participant becomes overweight, their chances of becoming overweight increase 45%-171% (depending on the nature of the relationship).
This paper focuses on the advantages of social support, with ideas for your organization to take advantage of these findings.
Ad Club Vital Signs - Patient Power: A Changing EnvironmentBrent Walker
This presentation was delivered on the Google campus in Cambridge, MA, on behalf of the Boston Ad Club. It discusses the trends driving consumerism in healthcare, the application of psychographic segmentation and the results of a hospital pilot where readmissions post-surgery discharge were driven to zero with a 75% reduction in nurse FTEs for patient follow-up.
The Wellness Consumer & Brands Winning CustomersNick Gaudiosi
What does the wellness consumer look like? How are they different than a traditional healthcare consumer? What brands are winning customers in the wellness economy? This piece looks to answer all of these questions and more..
5 Guidelines for Connected Health and WellnessPunchcut
Summary of 5 core guidelines for connected, digital health experiences. Based on recent experience working with health and wellness companies to accelerate innovation through UX design, Punchcut outlines five basic guidelines for making digital health services more seamless.
Running Head DIET AND PHYSICAL ACTIVITY.Diet and Physical Act.docxtodd271
Running Head: DIET AND PHYSICAL ACTIVITY.
Diet and Physical Activity.
Diet and Physical Activity.
04/11/2019
Diet and Physical Activity.
The body requires a healthy diet and once at a time physical activity to ensure healthy lives, but contrary to that unhealthy diets and inactivity contribute to chronic diseases such as diabetes, cancer or cardiovascular diseases. Improving diets and physical activity will actually reduce disease and deaths on the target community that is currently is something World Health Organization started an initiative for member states to adopt diet, physical activity, and disease prevention.
This health promotion activity is directed towards the local community and specifically the elderly, mainly because they are the section of the population that is likely to be attacked by such diseases, but also the other population section is affected. So, the focus will be on the physicians and nutritionists who will come in and help with this campaign. This is because the younger population like the millennials mostly focus on healthy living with going vegan or regularly visiting the gym in the pursuit of following trends. This will not be a problem for this age group.
The possible stakeholders will be both the government and the private sectors, in the sense that other workplaces have policies in place that support physical activity and proper diet for their workers for the sole purpose of productivity in the workplace. They initiatives in place that include: maybe having walking meetings, provide healthy diet solutions at the workplace by inviting nutritionists and many other ways. The expected results include a healthy community, and maybe possibly pass the message wide enough that it can be a worldwide movement that is of course after ensuring the point is taken in this local community. Hence this is the best health promotion activity for this target population because I believe knowledge is power whereby it acts as prevention, which will bring the collaboration of various professions in the clinical practice.
References
Diet and Physical Activity: a public health priority, retrieved from https://www.who.int/dietphysicalactivity/public-health-priority/en/
4/26/19, 8*54 PMRubric Assessment - NSG6002 Health Policy and Health Promotion in Advanced Nursing Practice FL01 - South University
Page 1 of 4https://myclasses.southuniversity.edu/d2l/lms/competencies/rubric/rubrics_assessment_resu…&viewTypeId=3&rubricId=98837&groupId=0&d2l_body_type=5&closeButton=1&showRubricHeadings=0
Criteria
No Evidence
0 points
Unsa!sfactory
51 points
Sa!sfactory
59 points
Proficient
66 points
Exemplary
75 points
Health Topic
Describe a single
health
promo!on/disease
preven!on
problem from the
Healthy People
2020 Objec!ves
Introduc!on to
popula!on or
problem Describe
incidence,
prevalence,
epidemiology, cost
burden etc.,
Student did not
submit assignment
Work minimally
meets assignment
expect.
Real-world patients have an average of 6 serious co-morbid conditions & take 10 medications
*Complicated patients are invariably excluded from clinical research studies, making it impossible to know what treatments work best
Launching or expanding a telehealth & remote patient monitoring (RPM) program can be an intimidating task
*HRS health system, home health & hospice
*HRS’ Client Success, Implementation,Reimbursement & Clinical teams
The information reflects information available as of June 2, 2020.
We encourage monitoring subsequent regulation updates pertaining to telehealth in wound care
Chronic illness: 75% of health system costs in North America
* Reimbursement models & care pathways focused
on disease management will continue to escalate
National Survey of Canadian Nurses
* Use & impact of digital health technologies on nursing practice
*Top barriers to EMR/EHR:
* Hybrid record systems (38%), multiple log-ins (25%),
system integration (25%)
Coronavirus Nursing Homes Preparedness ChecklistTrustRobin
DOH is conducting Covid-19 focus surveys in long term care facilities .
Suggestions:
* Prepare a separate entrance binder for this focus survey
* Use the CE pathway to identify deficient practices
PwC’s Health Research Institute (HRI)
"People are accessing health information in new ways"
Telehealth users had employer-sponsored health plans, were middle-aged, and had chronic conditions
"Home healthcare needs tools & protocols to support a higher degree of post-acute care in the home
* Clinical supervisors complete the assessment in their EHR while video conferencing with the client/patient"
* Patient-level & wound-level parameters influencing wound
healing were identified from prior research and clinician input
* Probability of wound healing can be predicted with reasonable
accuracy in real-world data from EMRs
in order to meet cost reduction targets, CMOs
* Share patient data across ecosystems
* Embed shared organizational intelligence
* Establish guidance for quality & cost within physician workflows
* Prepare physician leaders to create a culture of continual improvement
Medicare-certified home health providers' landscape changed with PDGM
* How they get paid
* How they run their businesses
* Staff their cases
* How they use technology.
20% of U.S.medical claims, +10% of settlements wound-related
Pressure ulcers:
* Catalysts for malpractice litigation against nursing facilities
* Standards of care through the lens of the legal process
Comprehensive Primary Care Functions:
1) Access and Continuity;
2) Care Management;
3) Comprehensiveness and Coordination;
4) Patient and Caregiver Engagement; and
5) Planned Care and Population Health.
CPC+ includes three payment elements:
1) Care Management Fee (CMF);
2) Performance-Based Incentive Payment; and
3) Payment under the Medicare Physician Fee Schedule.
* What channels to share video?
* How long should a segment be?
* Production value related to business use?
* Things to consider when making video content
QA Paediatric dentistry department, Hospital Melaka 2020Azreen Aj
QA study - To improve the 6th monthly recall rate post-comprehensive dental treatment under general anaesthesia in paediatric dentistry department, Hospital Melaka
Antibiotic Stewardship by Anushri Srivastava.pptxAnushriSrivastav
Stewardship is the act of taking good care of something.
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
WHO launched the Global Antimicrobial Resistance and Use Surveillance System (GLASS) in 2015 to fill knowledge gaps and inform strategies at all levels.
ACCORDING TO apic.org,
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
ACCORDING TO pewtrusts.org,
Antibiotic stewardship refers to efforts in doctors’ offices, hospitals, long term care facilities, and other health care settings to ensure that antibiotics are used only when necessary and appropriate
According to WHO,
Antimicrobial stewardship is a systematic approach to educate and support health care professionals to follow evidence-based guidelines for prescribing and administering antimicrobials
In 1996, John McGowan and Dale Gerding first applied the term antimicrobial stewardship, where they suggested a causal association between antimicrobial agent use and resistance. They also focused on the urgency of large-scale controlled trials of antimicrobial-use regulation employing sophisticated epidemiologic methods, molecular typing, and precise resistance mechanism analysis.
Antimicrobial Stewardship(AMS) refers to the optimal selection, dosing, and duration of antimicrobial treatment resulting in the best clinical outcome with minimal side effects to the patients and minimal impact on subsequent resistance.
According to the 2019 report, in the US, more than 2.8 million antibiotic-resistant infections occur each year, and more than 35000 people die. In addition to this, it also mentioned that 223,900 cases of Clostridoides difficile occurred in 2017, of which 12800 people died. The report did not include viruses or parasites
VISION
Being proactive
Supporting optimal animal and human health
Exploring ways to reduce overall use of antimicrobials
Using the drugs that prevent and treat disease by killing microscopic organisms in a responsible way
GOAL
to prevent the generation and spread of antimicrobial resistance (AMR). Doing so will preserve the effectiveness of these drugs in animals and humans for years to come.
being to preserve human and animal health and the effectiveness of antimicrobial medications.
to implement a multidisciplinary approach in assembling a stewardship team to include an infectious disease physician, a clinical pharmacist with infectious diseases training, infection preventionist, and a close collaboration with the staff in the clinical microbiology laboratory
to prevent antimicrobial overuse, misuse and abuse.
to minimize the developme
Medical Technology Tackles New Health Care Demand - Research Report - March 2...pchutichetpong
M Capital Group (“MCG”) predicts that with, against, despite, and even without the global pandemic, the medical technology (MedTech) industry shows signs of continuous healthy growth, driven by smaller, faster, and cheaper devices, growing demand for home-based applications, technological innovation, strategic acquisitions, investments, and SPAC listings. MCG predicts that this should reflects itself in annual growth of over 6%, well beyond 2028.
According to Chris Mouchabhani, Managing Partner at M Capital Group, “Despite all economic scenarios that one may consider, beyond overall economic shocks, medical technology should remain one of the most promising and robust sectors over the short to medium term and well beyond 2028.”
There is a movement towards home-based care for the elderly, next generation scanning and MRI devices, wearable technology, artificial intelligence incorporation, and online connectivity. Experts also see a focus on predictive, preventive, personalized, participatory, and precision medicine, with rising levels of integration of home care and technological innovation.
The average cost of treatment has been rising across the board, creating additional financial burdens to governments, healthcare providers and insurance companies. According to MCG, cost-per-inpatient-stay in the United States alone rose on average annually by over 13% between 2014 to 2021, leading MedTech to focus research efforts on optimized medical equipment at lower price points, whilst emphasizing portability and ease of use. Namely, 46% of the 1,008 medical technology companies in the 2021 MedTech Innovator (“MTI”) database are focusing on prevention, wellness, detection, or diagnosis, signaling a clear push for preventive care to also tackle costs.
In addition, there has also been a lasting impact on consumer and medical demand for home care, supported by the pandemic. Lockdowns, closure of care facilities, and healthcare systems subjected to capacity pressure, accelerated demand away from traditional inpatient care. Now, outpatient care solutions are driving industry production, with nearly 70% of recent diagnostics start-up companies producing products in areas such as ambulatory clinics, at-home care, and self-administered diagnostics.
Struggling with intense fears that disrupt your life? At Renew Life Hypnosis, we offer specialized hypnosis to overcome fear. Phobias are exaggerated fears, often stemming from past traumas or learned behaviors. Hypnotherapy addresses these deep-seated fears by accessing the subconscious mind, helping you change your reactions to phobic triggers. Our expert therapists guide you into a state of deep relaxation, allowing you to transform your responses and reduce anxiety. Experience increased confidence and freedom from phobias with our personalized approach. Ready to live a fear-free life? Visit us at Renew Life Hypnosis..
Navigating Challenges: Mental Health, Legislation, and the Prison System in B...Guillermo Rivera
This conference will delve into the intricate intersections between mental health, legal frameworks, and the prison system in Bolivia. It aims to provide a comprehensive overview of the current challenges faced by mental health professionals working within the legislative and correctional landscapes. Topics of discussion will include the prevalence and impact of mental health issues among the incarcerated population, the effectiveness of existing mental health policies and legislation, and potential reforms to enhance the mental health support system within prisons.
Navigating the Health Insurance Market_ Understanding Trends and Options.pdfEnterprise Wired
From navigating policy options to staying informed about industry trends, this comprehensive guide explores everything you need to know about the health insurance market.
R3 Stem Cells and Kidney Repair A New Horizon in Nephrology.pptxR3 Stem Cell
R3 Stem Cells and Kidney Repair: A New Horizon in Nephrology" explores groundbreaking advancements in the use of R3 stem cells for kidney disease treatment. This insightful piece delves into the potential of these cells to regenerate damaged kidney tissue, offering new hope for patients and reshaping the future of nephrology.
CHAPTER 1 SEMESTER V PREVENTIVE-PEDIATRICS.pdfSachin Sharma
This content provides an overview of preventive pediatrics. It defines preventive pediatrics as preventing disease and promoting children's physical, mental, and social well-being to achieve positive health. It discusses antenatal, postnatal, and social preventive pediatrics. It also covers various child health programs like immunization, breastfeeding, ICDS, and the roles of organizations like WHO, UNICEF, and nurses in preventive pediatrics.
2. TABLE OF CONTENTS
2
03 Turning Patients into Champions
04 Teamwork + Training = Smarter Engagement
05 Smarter Engagement = Big Wins
06 Reaching the Podium is all About Empowerment
07 To Win, Get Smart
08 A Team-Oriented Approach Encourages Motivation to Succeed
09 Use Digital to Score Better Engagement
10 Five Ways Digital Health Can Help Drive Engagement
11 Help Your Champions Reach Their Full Potential
3. Turning PATIENTS into CHAMPIONS
Getting people to commit – and stay committed – to health and wellness activities is a major
challenge. In most cases, people are aware of the benefits of a healthier lifestyle, but they are
discouraged by change or simply don’t know where to start.
This eBook is a compilation of key insights for organizations to create meaningful engagements
with individuals and help them achieve their health and wellness goals. Strategies include
how to make participation convenient and drive improved health outcomes through
condition education.
Sure, I’d like to eat healthier, but
I’m busy. How much time will it
take me to plan a new diet?”
I know smoking is bad for me,
but I’m so stressed right now,
it helps me feel better. Maybe
I’ll make it my New Year’s
resolution.”
3
4. Teamwork + Training = SMARTER Engagement
People need guidance they can trust and
follow easily. Health coaching is a proven
way to help individuals better understand
their conditions, overcome barriers to
medication adherence, and reach
personal health goals. Live health
coaches meaningfully engage individuals
by getting to know the person behind the
patient and working with them to improve
their daily health actions.
Here are three avenues that can help
individuals make more informed health
decisions and develop better self-care
behaviors:
1. Clinical Assessments:
Nurses and other healthcare professionals
use clinical skills and knowledge to access the
urgency and severity of symptoms and provide
personalized support when necessary.
2. Resource Effectiveness and Efficiency:
Seamless integration of member community
resources is essential for accurately directing
individuals to the appropriate level of care
or benefit, which improves member
satisfaction.
3. Health Education:
Educating individuals about self-care
and healthier lifestyle choices promotes
sustained behavior change and ongoing
wellness. Individuals seek and appreciate
clear education around condition
management and appropriate use of
healthcare resources available to them.
Satisfying interactions lead to
MEANINGFUL engagement
Creating satisfying coaching
interactions is essential for member
retention and also a crucial measure
of program performance. Here are
examples of member satisfaction rates
achieved by Health Dialog:
97%
of members were confident in their
health coach’s knowledge of the
health situation or condition discussed.
of members found the
educational materials
provided by their health
coach helpful.
of members would
recommend speaking
with a health coach to a
friend or family member.
Knowledge Transfer
Helpful Tools
Trust
97%
91%
4
Speak their language. Diverse populations
require multi-lingual health coaches, live
interpretation services, and even expertise
in cultural sensitivities. Understanding social
and cultural factors is critical for effective
healthcare guidance.
TIP
5. SMARTER Engagement = Big Wins
Improving health outcomes translates into medical cost savings. While individuals with cardiovascular disease may have similar
health challenges, no two people are the same. Some members are responsive to one-on-one interactions and lifestyle coaching;
others need help creating a symptom response plan and guidance on the appropriate use of emergency services. One of Health
Dialog’s clients, a large regional health plan with a diverse population, recognized these individual differences, and over a
three-year period, reduced cardiovascular risk, saved money, and generated a significant return on investment.
Can better engagement save your organization money?
Key Results
$60 Million
in total cost savings over
a 3-yer period
71%
of members with pre-intent to
visit the ER or call 911 were
appropriately redirected to a
less emergent level of care
2.5%
of cardiovascular sentinel
events were avoided
(acute myocardial infarctions,
strokes, heart surgery).
600 Days
For those who experienced
a sentinel event, the occurrence
was delayed by 600 days.
5
6. Reaching the Podium is all About EMPOWERMENT
People need goals they truly want to achieve. Positive, healthy lifestyle changes can have a significant impact on preventing
or delaying complications associated with chronic disease, not to mention optimizing health and daily living activities. What’s the
biggest roadblock? Change is hard. Behavior change starts with turning the individual’s intrinsic desire to improve overall health
and well-being into action.
Promote and facilitate behavior change by helping patients understand their risk factors, sort through condition complexities,
discover their internal motivation and confidence to take action, and incorporate change as a sustainable lifestyle. Explore
patient values, help prioritize achievable short- and long-term goals, and remove obstacles that may be stalling forward progress.
Goal setting is a key component of motivation and achieving that coveted spot at the top of the podium:
Set Milestones:
Setting milestones lays the ground work for realistic, incremental goal setting. Individuals must see
or feel progress for changes to become long-lasting.
Provide Positive Reinforcement:
Tackling change takes a lot of work. Change involves trial and error, emotional ups and
downs, and frequent starts and stops. A sense of accomplishment goes a long way
and small achievements add up!
Establish New Goals:
Sustained behavior change requires ongoing re-assessment of priorities and goals.
Be mindful that personal circumstances change as life unfolds. Work with individuals
to reset, restart, and refocus along the way, especially when setbacks occur.
6
7. To Win, Get SMART!
SMART goals help members take short- and long-term
steps toward their overall health objective.
Instead of setting a goal to “lose weight to lower diabetes risk,” create a SMART goal that lays the specific foundation for how members would
accomplish individual steps toward their ultimate weight-loss goals. SMART goals help individuals choose the right tools for them. They also
help healthcare professionals serve up what is most relevant and most likely to sustain behavior change.
Specific
Simple, clear and concise “Who, What, and How.”
Measurable
Clear success metrics supported by criteria for reaching incremental goals.
Achievable
Ambitious but attainable, and something the individual is willing to do.
Relevant
Apply to the overall goal of improved health, or to a specific treatment goal.
Timely
Grounded within a specific time frame with a clear end date.
This helps sustain motivation and prompts evaluation of goals.
7
What’s important to them? People don’t
change just because they are told they
should. Start the process by asking
members to focus on health goals they
are willing to address.
TIP
8. A Team-Oriented Approach Encourages
MOTIVATION to SUCCEED
People love to connect with each other. Creating content and social activities that speak
to your population is one way to boost ongoing engagement with your health and wellness
programs. Peer and social communities can give individuals the opportunity to share and
seek out correct health information they can share with their healthcare provider. Connect
them with experts on popular topics through online activities, including Twitter chats, forums
and live video. Lead moderated discussions with registered nurse health coaches or other
engaging health professionals. These activities allow members to ask questions and develop
deeper connections with your health management offerings. Doing so may involve changing
how confident and empowered your members feel about tackling health goals.
Improve patient
self-efficacy
Reduce the use
of unnecessary
emergency services
Increase patient
knowledge of
chronic conditions
Improve self-reported health
status and self-care skills
including medication adherence
Peer-driven content can help foster a sense of community and develop individual self-efficacy
through demonstration. In fact, peer-led support has been shown to:
8
Peer and social communities can give
individuals the opportunity to share
and seek out correct health
information they can share
with their healthcare provider.
TIP
9. Use Digital to Score Better Engagement
People want convenience and instant gratification. It’s all about timing. Stay connected and
in touch with your population through digital health tools. Digital technology presents
a massive opportunity to deliver more value to healthcare consumers. Organizations that
embrace digital health engagement methods for population management can gain more
insight into each individual, identify the types of interventions that generate the best
response rates, and provide them with the right content and services they need to
achieve their specific health goals.
Use disparate data and predictive models
to strengthen member profiles. Sources
such as HRA, medical and pharmacy
claims, lab data, and information captured
by health coaches will help your
organization gain a more comprehensive
view of the member. The result is a more
accurate understanding of the member’s:
Risk score
Preferred contact
information
Clinical conditions
Gaps in care and quality
(including HEDIS gaps)
Engagement/outreach
activity
Pre- and post-intent
for health coaching calls
Fuel action with data
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10. 5 ways digital health can help drive engagement
with your population health efforts:
Access
People love convenience and connectivity. Portals that connect users with health coaches via phone, chat, and secure
messaging give individuals more control and the freedom to engage at their own pace. Mobile interfaces also link users
to health information and tools when they need it and are most motivated to connect.
Program Awareness
While traditional mail pieces can be reliably delivered, they do not necessarily arrive when participants have the time
to read them and are often put aside or even discarded. Digital engagement enables more dynamic, consistent delivery
of information in a more cost-effective way, making it easier to increase awareness of program activities and available
health resources.
Effective Communication
Logging communication preferences is crucial. It is important to ask program participants if emails, texts, etc. are
acceptable and if so, at which frequency, so you consistently communicate using the right channel and at the right
time. Digital outreach can be easily tailored according to each individual’s self-reported delivery preferences, creating
more seamless and consistent interactions. In the end, people buy into personalized offers.
Data Capture
Comprehensive, user-friendly assessment tools and tracking of participant behavior, such as utilization and activity
completion rates, provide deeper insight into an individual’s health needs. This allows for greater personalization
and customization, as well as more informed predictions of health outcomes. Digital tools help accelerate and
prioritize necessary interventions, and can even track interventions to which an individual is most responsive,
making future outreach more effective.
Continuity
Digital engagement can also avoid challenges that arise when addresses and phone numbers inevitably change
or become out of date. Individuals with health portal profiles can modify their contact information and organizations
can ensure the contact information posted for available programs and benefits are as up-to-date as possible.
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11. Help Your Champions Reach Their Full POTENTIAL
Knowing how (and when) to engage individuals to improve their health isn’t easy. Offer health engagement programs and tools
that are not only clinically relevant, but customizable to meet individual preferences to ensure lasting participation. Access to
multiple communication channels, such as chat, mobile text messaging and phone, can make participation in your health
engagement program easy and convenient.
When challenged with managing a diverse and highly dispersed population with a high prevalence of chronic disease, one employer
implemented a health and wellness program focused on addressing lifestyle risk factors. The organization used several types
of digital and traditional communication methods to personalize engagement and create more opportunities to gain better insight
into each individual in the population.
Consistent and coordinated communication through email, live health coach calls, and digital feed messages were used to promote
the program and engage employees in tobacco cessation, weight management, and biometric screening.
97% 35%
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Health outcomes after just 6 months include:
of individuals who spoke with
a health coach lowered
1 or more risk factors
(BP, A1C, Blood Sugar, and Cholesterol)
increase in
program enrollment
12% program
completion rate
27% of program
participants lost weight
(53% lost 3% or more of baseline weight;
33% lost 5% or more of baseline weight)
Weight Management Biometrics
12. Health Dialog’s
MEMBER ENGAGEMENT PROGRAMS:
TRAIN
We design personalized programs that educate and
motivate patients to reach their best.
DRIVE
We guide individuals to set, achieve, and work toward
incremental performance goals.
WIN!
We help clients achieve measurable improvements
in health outcomes and cost savings.
One person at a time.