The document discusses best practices for healthcare project management. It outlines a typical project management plan consisting of four phases (P0-P3): project initiation, project planning, project execution, and project closure. Each phase has key tasks and mandatory/recommended documentation. Challenges are analyzed for each phase regarding technology, organization, timing and finances. Change management and six sigma approaches are also summarized. The overall goal is to ensure project success by meeting objectives, timelines and budgets through professional planning and management.
This presentation highlights the differences between program health checks and program audits, the factors that influence the choice between internal staff and external consultants to execute the program health check, and the dimensions on which these assessments are done.
Kimberly Bennett has over 20 years of experience in medical office management. She has managed all aspects of medical offices with up to 100 employees across 8 sites. Her skills include hiring and training staff, monitoring performance, scheduling, overseeing accurate payroll and bookkeeping, establishing policies and procedures, and ensuring compliance. She also has experience supervising patient registration, medical coding, billing, and ensuring patient satisfaction. Bennett has a background in cardiology technology and certifications in echocardiography, project management, and various medical office software programs. She is seeking a position where she can utilize her leadership and management experience.
Actuaries and Examiners Talk Numbers: Go Figure!Sedgwick
When actuaries and claims examiners discuss and compare numbers, the resulting conversation can be fascinating. It is the claims examiner that reviews individual claim files and estimates the ultimate cost or reserve associated with each file. It is then the actuary who takes the aggregate claims data and estimates the cost of losses for the historical policy periods and coming year. The expertise and resulting analyses of both can have a tremendous impact on an employer’s program and the organization’s budgeting process. Learn more about both the reserving and actuarial forecasting process and become better prepared to ask questions and contribute to future financial discussions. Panelists will describe the reserving process from the point of view of the claims examiner, review the data and process used to complete an actuarial loss forecast, and talk about the impact these numbers have on the risk management program.
Location audits can help businesses achieve health and safety standards, improve performance, and meet legal responsibilities by assessing risks and identifying areas for improvement. Under UK law, employers must manage safety, assess risks, and control unavoidable risks. Audits evaluate a business's health and safety systems, OHSAS certification, or specific areas like fire safety. They identify best practices and improvement areas through inspection, observation, and document review. The audits provide prioritized, practical recommendations and support to help businesses meet obligations in a cost-effective way.
Essia Health provides cardiology scribe programs that allow cardiologists to see more patients per shift by having a scribe complete documentation. Studies show cardiologists can see 30% more patients with scribe support by saving an average of 5 minutes per encounter. Scribes document in real-time during patient examinations, inputting history, exam findings, orders, diagnoses and follow-up plans. This improves productivity and reduces charting errors compared to transcriptionists who work offline. Essia Health offers extensive scribe training and turnkey management solutions to oversee personnel, scheduling and other administrative tasks for client practices.
The document discusses the concepts of materiality and risk in auditing. It covers how materiality is used to determine the appropriate audit report and evaluate misstatements. The audit risk model components of inherent risk, control risk, and detection risk are explained along with how they impact evidence planning. Factors that influence the assessment of risks are also outlined.
The document discusses best practices for healthcare project management. It outlines a typical project management plan consisting of four phases (P0-P3): project initiation, project planning, project execution, and project closure. Each phase has key tasks and mandatory/recommended documentation. Challenges are analyzed for each phase regarding technology, organization, timing and finances. Change management and six sigma approaches are also summarized. The overall goal is to ensure project success by meeting objectives, timelines and budgets through professional planning and management.
This presentation highlights the differences between program health checks and program audits, the factors that influence the choice between internal staff and external consultants to execute the program health check, and the dimensions on which these assessments are done.
Kimberly Bennett has over 20 years of experience in medical office management. She has managed all aspects of medical offices with up to 100 employees across 8 sites. Her skills include hiring and training staff, monitoring performance, scheduling, overseeing accurate payroll and bookkeeping, establishing policies and procedures, and ensuring compliance. She also has experience supervising patient registration, medical coding, billing, and ensuring patient satisfaction. Bennett has a background in cardiology technology and certifications in echocardiography, project management, and various medical office software programs. She is seeking a position where she can utilize her leadership and management experience.
Actuaries and Examiners Talk Numbers: Go Figure!Sedgwick
When actuaries and claims examiners discuss and compare numbers, the resulting conversation can be fascinating. It is the claims examiner that reviews individual claim files and estimates the ultimate cost or reserve associated with each file. It is then the actuary who takes the aggregate claims data and estimates the cost of losses for the historical policy periods and coming year. The expertise and resulting analyses of both can have a tremendous impact on an employer’s program and the organization’s budgeting process. Learn more about both the reserving and actuarial forecasting process and become better prepared to ask questions and contribute to future financial discussions. Panelists will describe the reserving process from the point of view of the claims examiner, review the data and process used to complete an actuarial loss forecast, and talk about the impact these numbers have on the risk management program.
Location audits can help businesses achieve health and safety standards, improve performance, and meet legal responsibilities by assessing risks and identifying areas for improvement. Under UK law, employers must manage safety, assess risks, and control unavoidable risks. Audits evaluate a business's health and safety systems, OHSAS certification, or specific areas like fire safety. They identify best practices and improvement areas through inspection, observation, and document review. The audits provide prioritized, practical recommendations and support to help businesses meet obligations in a cost-effective way.
Essia Health provides cardiology scribe programs that allow cardiologists to see more patients per shift by having a scribe complete documentation. Studies show cardiologists can see 30% more patients with scribe support by saving an average of 5 minutes per encounter. Scribes document in real-time during patient examinations, inputting history, exam findings, orders, diagnoses and follow-up plans. This improves productivity and reduces charting errors compared to transcriptionists who work offline. Essia Health offers extensive scribe training and turnkey management solutions to oversee personnel, scheduling and other administrative tasks for client practices.
The document discusses the concepts of materiality and risk in auditing. It covers how materiality is used to determine the appropriate audit report and evaluate misstatements. The audit risk model components of inherent risk, control risk, and detection risk are explained along with how they impact evidence planning. Factors that influence the assessment of risks are also outlined.
Project Management in Health and Human ServicesBrandon Olson
A presentation on applying a small-scale project management practice to the health and human services field. Presented at the 2014 Minnesota Social Services Association conference.
How to Measure the Relevance and Accuracy of OHS Informationdanieljohn810
This document discusses how to measure the accuracy and relevance of occupational health and safety (OHS) information. It explains that information must be reliable, valid, current and complete to be accurate. Several common OHS performance measures are examined, including safety meetings held, audits completed, and exposures exceeding standards. However, the document notes that the validity and reliability of these measures depends on clearly defining what is being measured, the data collection method, and the link to actual OHS performance. Factors like sample size, measurement protocols, and criteria for things like "close out" need consideration. The source and currency of information also impact accuracy and relevance.
Business continuity - 5 key steps to effective business impact analysismoranjustin
This document discusses the importance of business impact analysis for developing an effective business continuity and IT disaster recovery plan. It outlines that RCU engagements in 2014 found incomplete BCPs and lack of testing. Failure to have a formal BCP can disrupt member services, make business-critical information unavailable, and result in insufficient IT system resilience. The document then provides the top 5 key steps to conducting a business impact analysis to properly prioritize processes, identify resource dependencies, determine acceptable downtimes, prioritize restoration, and inform recovery strategies. It also includes a sample classification system to categorize systems as critical, vital, sensitive, or non-critical.
Creating a culture of continuous improvement requires having an AIM or knowing exactly what the organization is striving for.
This means the entire organization should understand the concept of excellence and continually look for ways to do things better and more efficiently, resulting in higher levels of effectiveness.
When everyone understands the aim of excellence, there’s a synergy to achieve that objective. Excellence doesn’t just happen; it’s intentional!
To achieve excellence, you need a systematic approach to improvement initiatives that result in positive change for the organization.
The engagement letter between the CPA firm Abernathy & Chapman and their audit client Lakeside Company outlines both parties' responsibilities. For Abernathy & Chapman, it specifies performing the audit to express an opinion on the financial statements, searching for material misstatements, reporting on internal controls and potential fee changes, and providing the final audit report by February 22, 2013. For Lakeside Company, it specifies paying the audit fee and providing interim and year-end trial balances and audit documents as specified.
This presentation comes to you from International Project Management Day 2013 - the annual global virtual summit from IIL that brings together business and technology leaders from around the world to discuss the latest trends and methods in business, leadership and communications. To view the accompanying video keynotes and presentations connect to the event here bit.ly/1blJSkE or purchase the DVD collection http://bit.ly/1fZ9Yc0
This document discusses the concept of materiality in auditing. It defines materiality and outlines a three-step process for considering materiality: 1) determine planning materiality, usually using benchmarks like 5% of pre-tax income; 2) determine tolerable misstatement levels for accounts; 3) evaluate audit findings by aggregating misstatements and comparing to planning materiality. If aggregate misstatements exceed planning materiality, the client needs to adjust financial statements or the auditor may issue a qualified opinion. Materiality is assessed based on how a reasonable user would be influenced by misstatements.
JJ Schmidt, Senior Vice President at York Risk Services Group, presented on making the most of predictive analytics. The presentation covered definitions of key terms, how predictive analytics work by analyzing data to find patterns and insights, and what predictive analytics can do such as improve decision making and reduce costs. Schmidt discussed considerations like tying analytics to objectives and ensuring data quality. He also presented a case study where predictive analytics reduced claim costs and durations. The key takeaways were that predictive analytics can help make decisions more accurately, consistently, and timely by using data as a tool to guide decisions about the past, present, and future.
Infection control key performance indicators selection and establishmentRania Elsharkawy
This document discusses infection control indicators and how to select and implement them for monitoring and improvement purposes. It provides examples of key performance indicators (KPIs) for processes like hand hygiene and cleaning/disinfection. The document emphasizes that KPIs should be specific, measurable, aligned with goals, timely, realistic, ethical, and recorded. It also discusses determining desired performance by comparing to benchmarks, guidelines, or past performance. Creating dashboards and reviewing KPIs over time can help track progress and identify areas for improvement. Selecting the right KPIs and using them properly are important for enhancing infection prevention and control.
Sabrina Russell has over 20 years of experience in healthcare leadership roles focused on patient safety, quality improvement, and operations management. She has a proven track record of successfully restructuring departments, implementing process improvements, and achieving quality and compliance goals. Her areas of expertise include quality improvement, strategic planning, clinical risk management, and regulatory compliance. She holds a Master's degree in Management and multiple safety and process improvement certifications.
Key performance indicators selection and implementationRania Elsharkawy
The quality indicators are one of the effective tools that monitors the performance ; selecting the indicator then checking it's validity and reliability is very crucial in effective indicator system implementation
Emerging & Enabling Technologies event, 19 September 17 - presentation by Aid...Invest Northern Ireland
This document summarizes the services, products, funding applications, and lessons learned of a Belfast-based analytics company called Exploristics. In 3 sentences:
Exploristics delivers clinical trial analytics services and solutions using data, analysis methods, and technology to optimize trial success, with over 20 years of pharmaceutical experience. They have applied for several government grants, with four being successful totaling over £900,000, which helped fund new product development and staffing. The funding applications and review process provided valuable feedback and helped clarify project plans, while the non-dilutive funding accelerated innovation development.
The document discusses the differences between materiality and tolerable error, with materiality concerning the financial statements as a whole and tolerable error only concerning the population being tested. It also discusses how analytical procedures are used at different stages of the audit process to understand the client's financial statements and spot possible errors. The document emphasizes that materiality must be determined by auditors before designing audit procedures to reduce the risk of material misstatement to an acceptable level.
Anatomy of a Pilot at Health 2.0 Provider Symposium - Clinical Box and Lowell...health2dev
The document summarizes key points from a health 2.0 provider symposium discussing managing patient care across transitions, challenges with procedure cancellations, and the need for changes to care coordination and patient engagement due to payment reform pressures. It then provides details on a pilot program using a clinical coordination platform to activate patients, engage families, identify high-risk patients, coordinate providers, and measure costs and quality. The pilot saw improvements in efficiency and outcomes. Lessons learned focused on starting small, demonstrating value to key stakeholders, ensuring business model alignment, and persevering through challenges in the healthcare industry.
Anatomy of a Pilot at Health 2.0 Provider Symposium - Refer Well and Mount Si...health2dev
Mount Sinai Health System implemented a pilot program with ReferWell to streamline their referral process. The pilot aimed to integrate ReferWell's technology with Mount Sinai's Epic and IDX electronic medical record (EMR) systems to manage referrals. Over the 6-month pilot period, ReferWell supported 24,000 referrals across 125 users and 50+ locations. The pilot showed a 50-92% increase in completed patient visits. Based on the pilot's success, Mount Sinai planned to fully integrate ReferWell with their scheduling systems. The presentation provided tips for successful vendor pilots, including thorough planning, clear metrics, effective communication, and consideration of the post-pilot period.
3 focus areas for any organisation's IT & Security department Sandeep S Jaryal
This presentation is focus on 3 areas - Improving the overall security posture of the company, Effective management of outsource service providers and work prioritization. Hope some of these ideas will help someone...
A position is available for a Director of Clinical Affairs who will be solely responsible for providing direction and guidance in accordance with Good Clinical Practices employees in clinical trial research for new and existing medical devices and procedures for the treatment of diseases.
Adrienne Leon has over 17 years of experience in healthcare management, patient flow coordination, and supervisory roles. She currently works as a Patient Flow Coordinator at CHI Baylor St. Luke's Hospital, where she manages patient intake and monitors patient flow. Previously, she was an Admissions Counselor at Texas Children's Hospital and held a manager/supervisor role at Brelian Incorporated. She has a Bachelor's degree in Health Care Administration and is proficient in various hospital systems like EPIC and Passport.
This document discusses key performance indicators (KPIs). It defines KPIs as quantifiable metrics that reflect how well an organization is achieving its goals and objectives. The document provides examples of KPIs for healthcare, supply chain, and financial sectors. It also lists examples of IT-related KPIs including costs as a percentage of budget, uptime, and storage costs. The document outlines factors to consider when selecting KPIs such as understanding strategy, objectives, and critical success factors. It emphasizes aligning KPIs with strategic goals. Tools discussed for measuring KPIs include measurement plans, dashboards, and communication plans.
This document provides an overview of medical billing services. It discusses how medical billing can help doctors by handling insurance paperwork and administrative tasks, allowing them to spend more time with patients. The company claims to have 40 years of healthcare experience and can handle all aspects of the revenue cycle management process from credentialing to billing to collections. They work with multiple EHR systems and specialties. Key benefits include increasing net collections, reducing days in accounts receivable, and improving the billing process overall. Risks and mitigation strategies are also outlined, as well as the transition process and importance of quality assurance.
This document provides information about Riskpro, an Indian risk management firm. It has offices in major cities and alliances in other cities. Riskpro aims to provide integrated risk consulting services and be a preferred governance, risk and compliance solutions provider. It offers quality advisory services at affordable rates compared to large firms. Riskpro focuses on risk management and has over 200 cumulative years of experience. It provides various risk management and advisory services to healthcare clients, including risk assessments, audits, and training. The document discusses key issues often found in hospitals and Riskpro's internal audit methodology for the healthcare industry.
Project Management in Health and Human ServicesBrandon Olson
A presentation on applying a small-scale project management practice to the health and human services field. Presented at the 2014 Minnesota Social Services Association conference.
How to Measure the Relevance and Accuracy of OHS Informationdanieljohn810
This document discusses how to measure the accuracy and relevance of occupational health and safety (OHS) information. It explains that information must be reliable, valid, current and complete to be accurate. Several common OHS performance measures are examined, including safety meetings held, audits completed, and exposures exceeding standards. However, the document notes that the validity and reliability of these measures depends on clearly defining what is being measured, the data collection method, and the link to actual OHS performance. Factors like sample size, measurement protocols, and criteria for things like "close out" need consideration. The source and currency of information also impact accuracy and relevance.
Business continuity - 5 key steps to effective business impact analysismoranjustin
This document discusses the importance of business impact analysis for developing an effective business continuity and IT disaster recovery plan. It outlines that RCU engagements in 2014 found incomplete BCPs and lack of testing. Failure to have a formal BCP can disrupt member services, make business-critical information unavailable, and result in insufficient IT system resilience. The document then provides the top 5 key steps to conducting a business impact analysis to properly prioritize processes, identify resource dependencies, determine acceptable downtimes, prioritize restoration, and inform recovery strategies. It also includes a sample classification system to categorize systems as critical, vital, sensitive, or non-critical.
Creating a culture of continuous improvement requires having an AIM or knowing exactly what the organization is striving for.
This means the entire organization should understand the concept of excellence and continually look for ways to do things better and more efficiently, resulting in higher levels of effectiveness.
When everyone understands the aim of excellence, there’s a synergy to achieve that objective. Excellence doesn’t just happen; it’s intentional!
To achieve excellence, you need a systematic approach to improvement initiatives that result in positive change for the organization.
The engagement letter between the CPA firm Abernathy & Chapman and their audit client Lakeside Company outlines both parties' responsibilities. For Abernathy & Chapman, it specifies performing the audit to express an opinion on the financial statements, searching for material misstatements, reporting on internal controls and potential fee changes, and providing the final audit report by February 22, 2013. For Lakeside Company, it specifies paying the audit fee and providing interim and year-end trial balances and audit documents as specified.
This presentation comes to you from International Project Management Day 2013 - the annual global virtual summit from IIL that brings together business and technology leaders from around the world to discuss the latest trends and methods in business, leadership and communications. To view the accompanying video keynotes and presentations connect to the event here bit.ly/1blJSkE or purchase the DVD collection http://bit.ly/1fZ9Yc0
This document discusses the concept of materiality in auditing. It defines materiality and outlines a three-step process for considering materiality: 1) determine planning materiality, usually using benchmarks like 5% of pre-tax income; 2) determine tolerable misstatement levels for accounts; 3) evaluate audit findings by aggregating misstatements and comparing to planning materiality. If aggregate misstatements exceed planning materiality, the client needs to adjust financial statements or the auditor may issue a qualified opinion. Materiality is assessed based on how a reasonable user would be influenced by misstatements.
JJ Schmidt, Senior Vice President at York Risk Services Group, presented on making the most of predictive analytics. The presentation covered definitions of key terms, how predictive analytics work by analyzing data to find patterns and insights, and what predictive analytics can do such as improve decision making and reduce costs. Schmidt discussed considerations like tying analytics to objectives and ensuring data quality. He also presented a case study where predictive analytics reduced claim costs and durations. The key takeaways were that predictive analytics can help make decisions more accurately, consistently, and timely by using data as a tool to guide decisions about the past, present, and future.
Infection control key performance indicators selection and establishmentRania Elsharkawy
This document discusses infection control indicators and how to select and implement them for monitoring and improvement purposes. It provides examples of key performance indicators (KPIs) for processes like hand hygiene and cleaning/disinfection. The document emphasizes that KPIs should be specific, measurable, aligned with goals, timely, realistic, ethical, and recorded. It also discusses determining desired performance by comparing to benchmarks, guidelines, or past performance. Creating dashboards and reviewing KPIs over time can help track progress and identify areas for improvement. Selecting the right KPIs and using them properly are important for enhancing infection prevention and control.
Sabrina Russell has over 20 years of experience in healthcare leadership roles focused on patient safety, quality improvement, and operations management. She has a proven track record of successfully restructuring departments, implementing process improvements, and achieving quality and compliance goals. Her areas of expertise include quality improvement, strategic planning, clinical risk management, and regulatory compliance. She holds a Master's degree in Management and multiple safety and process improvement certifications.
Key performance indicators selection and implementationRania Elsharkawy
The quality indicators are one of the effective tools that monitors the performance ; selecting the indicator then checking it's validity and reliability is very crucial in effective indicator system implementation
Emerging & Enabling Technologies event, 19 September 17 - presentation by Aid...Invest Northern Ireland
This document summarizes the services, products, funding applications, and lessons learned of a Belfast-based analytics company called Exploristics. In 3 sentences:
Exploristics delivers clinical trial analytics services and solutions using data, analysis methods, and technology to optimize trial success, with over 20 years of pharmaceutical experience. They have applied for several government grants, with four being successful totaling over £900,000, which helped fund new product development and staffing. The funding applications and review process provided valuable feedback and helped clarify project plans, while the non-dilutive funding accelerated innovation development.
The document discusses the differences between materiality and tolerable error, with materiality concerning the financial statements as a whole and tolerable error only concerning the population being tested. It also discusses how analytical procedures are used at different stages of the audit process to understand the client's financial statements and spot possible errors. The document emphasizes that materiality must be determined by auditors before designing audit procedures to reduce the risk of material misstatement to an acceptable level.
Anatomy of a Pilot at Health 2.0 Provider Symposium - Clinical Box and Lowell...health2dev
The document summarizes key points from a health 2.0 provider symposium discussing managing patient care across transitions, challenges with procedure cancellations, and the need for changes to care coordination and patient engagement due to payment reform pressures. It then provides details on a pilot program using a clinical coordination platform to activate patients, engage families, identify high-risk patients, coordinate providers, and measure costs and quality. The pilot saw improvements in efficiency and outcomes. Lessons learned focused on starting small, demonstrating value to key stakeholders, ensuring business model alignment, and persevering through challenges in the healthcare industry.
Anatomy of a Pilot at Health 2.0 Provider Symposium - Refer Well and Mount Si...health2dev
Mount Sinai Health System implemented a pilot program with ReferWell to streamline their referral process. The pilot aimed to integrate ReferWell's technology with Mount Sinai's Epic and IDX electronic medical record (EMR) systems to manage referrals. Over the 6-month pilot period, ReferWell supported 24,000 referrals across 125 users and 50+ locations. The pilot showed a 50-92% increase in completed patient visits. Based on the pilot's success, Mount Sinai planned to fully integrate ReferWell with their scheduling systems. The presentation provided tips for successful vendor pilots, including thorough planning, clear metrics, effective communication, and consideration of the post-pilot period.
3 focus areas for any organisation's IT & Security department Sandeep S Jaryal
This presentation is focus on 3 areas - Improving the overall security posture of the company, Effective management of outsource service providers and work prioritization. Hope some of these ideas will help someone...
A position is available for a Director of Clinical Affairs who will be solely responsible for providing direction and guidance in accordance with Good Clinical Practices employees in clinical trial research for new and existing medical devices and procedures for the treatment of diseases.
Adrienne Leon has over 17 years of experience in healthcare management, patient flow coordination, and supervisory roles. She currently works as a Patient Flow Coordinator at CHI Baylor St. Luke's Hospital, where she manages patient intake and monitors patient flow. Previously, she was an Admissions Counselor at Texas Children's Hospital and held a manager/supervisor role at Brelian Incorporated. She has a Bachelor's degree in Health Care Administration and is proficient in various hospital systems like EPIC and Passport.
This document discusses key performance indicators (KPIs). It defines KPIs as quantifiable metrics that reflect how well an organization is achieving its goals and objectives. The document provides examples of KPIs for healthcare, supply chain, and financial sectors. It also lists examples of IT-related KPIs including costs as a percentage of budget, uptime, and storage costs. The document outlines factors to consider when selecting KPIs such as understanding strategy, objectives, and critical success factors. It emphasizes aligning KPIs with strategic goals. Tools discussed for measuring KPIs include measurement plans, dashboards, and communication plans.
This document provides an overview of medical billing services. It discusses how medical billing can help doctors by handling insurance paperwork and administrative tasks, allowing them to spend more time with patients. The company claims to have 40 years of healthcare experience and can handle all aspects of the revenue cycle management process from credentialing to billing to collections. They work with multiple EHR systems and specialties. Key benefits include increasing net collections, reducing days in accounts receivable, and improving the billing process overall. Risks and mitigation strategies are also outlined, as well as the transition process and importance of quality assurance.
This document provides information about Riskpro, an Indian risk management firm. It has offices in major cities and alliances in other cities. Riskpro aims to provide integrated risk consulting services and be a preferred governance, risk and compliance solutions provider. It offers quality advisory services at affordable rates compared to large firms. Riskpro focuses on risk management and has over 200 cumulative years of experience. It provides various risk management and advisory services to healthcare clients, including risk assessments, audits, and training. The document discusses key issues often found in hospitals and Riskpro's internal audit methodology for the healthcare industry.
The document discusses key concepts in healthcare operations management. It defines operations management as coordinating processes to deliver quality healthcare services in a cost-effective manner. Core functions include planning, scheduling, purchasing, quality control, and inventory control. Decision areas encompass designing services, managing quality, planning processes and capacity, setting locations and layouts, managing human resources, and scheduling maintenance. Metrics measure performance from financial, customer, and operational perspectives to continuously improve the healthcare system.
Drug Diversion Webinar Series #4: Save Lives, Money, and Reputation - Take th...Omnicell
You have the tools, you understand the process, and now it’s time to proactively tackle drug diversion. We wrap up this webinar series by taking a look at health care facilities that have successfully implemented diversion solutions in their hospital. The discussion will include how these facilities were able to gain C-Suite level support for their programs. With this final installment of our Diversion Management webinar series, you’ll be equipped to take action at your facility and stay ahead of the curve on drug diversion—a critical patient safety issue.
Learn from the experience of Kim New, who has extensive experience assisting facilities with starting and refining their drug diversion programs, with a goal of protecting patients from the harm that is frequently associated with diversion.
Kim is joined in this discussion by two Omnicell clients (a Director of Pharmacy and a Diversion Manager) from Allina Health.
Streamlining Your Medical Practice for Profitability and SuccessConventus
Conventus webinar video providing key success strategies and tactics for improving productivity, profitability, and patient care. The one-hour video features host Susan Lieberman of Conventus and Stevie Davidson of Health Informatics Consulting.
Strategic Application of IT for Performance Improvement in hospital industry_...DrDevTaneja1
Hospital industry has been laggard in using IT tools to improve Performance Management.
The hospital industry must move beyond Transaction Reporting HMIS to Performance Improvement Tools like Visual Analysis Business Intelligence
Hospital industry must use IT spending as a Strategic Resource to optimize business outcomes & productivity
Quality and safety: lessons from the Francis ReportPMolyneux
The document discusses lessons from the Francis Report on quality and safety failures at Mid-Staffordshire hospital. It notes that non-executive directors lacked clinical experience and were discouraged from involvement in operational matters. Housing association boards also have less developed quality assurance systems and board members feel they do not receive proper assurance about care quality and safety. The changing regulatory environment, including new standards and inspections, creates greater responsibilities for boards to oversee quality.
This presentation discusses revenue cycle management services including appointment scheduling, patient enrollment, eligibility verification, pre-certification, medical coding, billing, claims submission, payment posting, accounts receivable management, denial management, medical transcription, and document management. The presentation emphasizes accurate and timely processing to maximize reimbursements and improve cash flow. Services are provided using experienced staff and secure technology to efficiently handle the revenue cycle for healthcare practices.
IBM Healthcare Business Analytics solutions including Cognos, TM1 and SPSS. How healthcare challenges are met and costs are optimized through the use of Data Visualizations, Performance Management, and Predictive Analytics.
This document discusses using assurance imperatives to drive meaningful change for patients, staff, and financial outcomes. It describes offering quality assurance visits and daily assurance inspections to help organizations establish consistent standards of care. The interventions described include organizational health checks, audits of key lines of inquiry, and co-creating action plans. These whole systems interventions are intended to help organizations prepare for inspections and address challenges like financial pressures, aging populations, and changing workforce and regulatory expectations. The goal is to transform approaches and enable staff to create a positive environment delivering safe and effective services.
This document summarizes key aspects of leading an improvement project, including some common quality improvement tools and techniques. It discusses the model for improvement, the PDSA cycle, measurement for improvement, project management elements, and ensuring successful spread and sustainability of changes. Specific topics covered include defining different types of research, audits and projects; using run charts and statistical process control; engaging stakeholders; developing driver diagrams and charters; testing small changes; and assessing factors that support long-term sustainability.
Quality assurance in healthcare aims to ensure high quality patient care by evaluating performance against written standards. It involves setting standards, appraising actual performance, planning improvements when standards are not met, and taking action. Quality assurance uses various approaches like credentialing, licensure, accreditation and certification to evaluate individuals and agencies. The process involves setting standards, appraising achievement, planning improvements when gaps are found, and taking action when quality is below standards. Nursing audits are also used to evaluate patient care quality by analyzing written nursing records.
Nursing audit is a systematic review of nursing care to evaluate quality and ensure standards are met. It compares actual nursing practices to agreed upon standards through analysis of patient records. The goals of nursing audit include improving patient care, identifying areas for improvement, and justifying costs. The audit process involves developing criteria, collecting data, comparing to criteria, and implementing changes. Advantages include quality assurance and reducing errors. Disadvantages include being time-consuming and only evaluating documentation, not actual care.
This document defines quality assurance and its purpose in healthcare. It discusses evaluating the structure, process, and outcomes of care delivery. Quality assurance aims to continuously improve care quality through ongoing evaluation and promotion of excellence. It assesses staff competence and notifies administrators of deficiencies to correct. Methods include concurrent and retrospective reviews to allow simultaneous corrective action or in-depth assessments after discharge. The quality assurance committee coordinates these efforts.
This document discusses quality management and process improvement in addiction treatment organizations. It outlines various quality improvement frameworks and explains why ongoing monitoring and evaluation is important as providers become more accountable for outcomes. The responsibilities of leadership in establishing a culture of safety, performance improvement, and outcome measurement are described. Effective quality management requires collecting and analyzing data to identify problem areas and opportunities for improvement. The PDCA (Plan-Do-Check-Act) cycle provides a model for ongoing quality improvement efforts.
DECEMBER INTERNAL CONTROL FOR EFFICIENT AND EFFECTIVE SERVICE DELIVERY-1.ppt1111964
Internal controls are processes designed to provide reasonable assurance of an organization's objectives regarding effectiveness, efficiency, reliable financial reporting, and compliance with laws and regulations. The key components of internal controls include control environment, risk assessment, control activities, information and communication, and monitoring activities. It is the responsibility of everyone in an organization to implement internal controls. Examples of internal control policies and procedures provided include segregation of duties, authorization of transactions, documentation of policies and procedures, and safeguarding of assets. Insufficient internal controls can lead to audit findings, mismanagement of funds, and inefficient use of resources.
Key Findings from MD Ranger’s 2020 Facility Totals BenchmarksMD Ranger, Inc.
Learn how facility totals benchmarks could help your organization answer questions like:
• How many call coverage positions do other trauma centers pay?
• How much do hospitals of similar size pay for medical directorships?
• Are we paying more medical directors than other hospitals?
• ...And more!
Learn about the standard for assurance over non-financial information ISAE 3000 and supporting assurance reporting associated with third-parties (ISAE 3402, SSAE 16, SOC1, SOC 2 and SOC 3). The presentation covers the sustainability report with information about economic, environmental, social and governance performance from organizations. The sustainability reports is a method to internalize and improve an organization’s commitment to sustainable development in a way that can be demonstrated to both internal and external stakeholders.
Julie Urias has over 25 years of experience in accounting, relationship management, and medical billing. She currently oversees billing functions and the daily operations as the University Billing Supervisor. Previously, she held various roles with increasing responsibility in medical billing and claims processing, including resolving complex billing issues and developing solutions to improve workflows. She has a track record of strong performance, exceeding accuracy and timeliness goals.
Similar to Trust Turnaround through Business Intelligence (20)
Redwing Greenfield BI: our work with clientsDonna Kelly
Redwing Business Intelligence: our work on greenfield business intelligence programme delivery.
Incorporates Evolutionary Development Methodology® (EDM).
EDM is an agile, spiral methodology developed specifically for business intelligence. It is a complete end-to-end methodology including assessment, initiation, and delivery.
EDM incorporates a principles-based layered architecture, including business architecture, information systems architecture, and technology layers.
The methodology delivers business functionality in discrete releases prioritized by a steering group. Each release has a detailed 3-4 page plan approved by the steering group. Within each release, data is integrated into the data warehouse and reports are created iteratively with business users. Releases provide value to the business roughly every three months while reporting releases can have a monthly tempo. The steering group can modify the release strategy and provide in-flight guidance without locking the enterprise into large commitments.
Evolutionary Development Methodology® in one page.
EDM is an agile, spiral methodology developed specifically for business intelligence. It is a complete end-to-end methodology including assessment, initiation, and delivery.
EDM incorporates a principles-based layered architecture, including business architecture, information systems architecture, and technology layers.
Notes for Evolutionary Development MethodologyDonna Kelly
EDM is an agile, spiral methodology developed specifically for business intelligence. It is a complete end-to-end methodology including assessment, initiation, and delivery.
EDM incorporates a principles-based layered architecture, including business architecture, information systems architecture, and techology layers.
EDM is an agile, spiral methodology developed specifically for business intelligence. It is a complete end-to-end methodology including assessment, initiation, and delivery.
EDM incorporates a principles-based layered architecture, including business architecture, information systems architecture, and techology layers.
Notes for Trust Turnaround through Business IntelligenceDonna Kelly
Donna Kelly has over 20 years of experience in business intelligence and has worked for various NHS organizations. She specializes in creating business intelligence frameworks and architectures for healthcare organizations. Some of her past roles include providing best practices for data warehousing to the NHS National Programme, acting as an enterprise architect for multiple trusts to build out their technical and business intelligence capabilities, and working as an interim manager or consultant to help organizations improve their use of data and business intelligence.
Notes for Business Intelligence Jargon BusterDonna Kelly
Comprehensive and explanatory notes pages to accompany presentation. All the business user ever needs to know about business intelligence terms, definitions, and meanings.
Non-technical and easy to read. Key facts without information overload.
Notes for Mental health business architectureDonna Kelly
Comprehensive and explanatory notes pages to accompany presentation. Top layer in the Redwing Architecture. Part of our business intelligence and hospital performance series.
This document discusses the business architecture for mental health trusts. It outlines key context such as the large burden of mental health on primary care and society. The architectural framework focuses on strategy, patient experiences, clinical quality, access, finance, efficiency and workforce. The architecture has layers including technology, applications, data, information systems and business. The goal is to define processes and events to understand performance, quality, safety and safeguarding through a data warehouse and business intelligence system. This would help mental health trusts improve processes, governance and ultimately patient care.
All the business user ever needs to know about business intelligence terms, definitions, and meanings.
Non-technical and easy to read. Key facts without information overload.
This document discusses business intelligence (BI) within the context of the UK's National Health Service (NHS). It identifies the key drivers for BI as focusing on patients, processes, departments, and organizational goals. There is also a need to control spending and understand costs. BI can help by creating a single version of truth from detailed data and providing consistent reporting, trends, and analytics. Successful BI requires executive commitment, clear goals, and involvement from key players like sponsors, champions, and IT. The first six weeks should establish governance, analyze needs and technology, prioritize projects, and plan workstreams. Ongoing costs and measuring return on investment are also discussed.
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The facial nerve, also known as cranial nerve VII, is one of the 12 cranial nerves originating from the brain. It's a mixed nerve, meaning it contains both sensory and motor fibres, and it plays a crucial role in controlling various facial muscles, as well as conveying sensory information from the taste buds on the anterior two-thirds of the tongue.
CHAPTER 1 SEMESTER V COMMUNICATION TECHNIQUES FOR CHILDREN.pdfSachin Sharma
Here are some key objectives of communication with children:
Build Trust and Security:
Establish a safe and supportive environment where children feel comfortable expressing themselves.
Encourage Expression:
Enable children to articulate their thoughts, feelings, and experiences.
Promote Emotional Understanding:
Help children identify and understand their own emotions and the emotions of others.
Enhance Listening Skills:
Develop children’s ability to listen attentively and respond appropriately.
Foster Positive Relationships:
Strengthen the bond between children and caregivers, peers, and other adults.
Support Learning and Development:
Aid cognitive and language development through engaging and meaningful conversations.
Teach Social Skills:
Encourage polite, respectful, and empathetic interactions with others.
Resolve Conflicts:
Provide tools and guidance for children to handle disagreements constructively.
Encourage Independence:
Support children in making decisions and solving problems on their own.
Provide Reassurance and Comfort:
Offer comfort and understanding during times of distress or uncertainty.
Reinforce Positive Behavior:
Acknowledge and encourage positive actions and behaviors.
Guide and Educate:
Offer clear instructions and explanations to help children understand expectations and learn new concepts.
By focusing on these objectives, communication with children can be both effective and nurturing, supporting their overall growth and well-being.
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Air Ambulance Services In Rewa works in close coordination with ground-based emergency services, including local Emergency Medical Services, fire departments, and law enforcement agencies.
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Certain chemicals, such as phthalates and parabens, can disrupt the body's hormones and have significant effects on health. According to data, hormone-related health issues such as uterine fibroids, infertility, early puberty and more aggressive forms of breast and endometrial cancers disproportionately affect Black women. Our guest speaker, Jasmine A. McDonald, PhD, an Assistant Professor in the Department of Epidemiology at Columbia University in New York City, discusses the scientific reasons why Black women should pay attention to specific chemicals in their personal care products, like hair care, and ways to minimize their exposure.
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TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - 34.
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TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - 34.
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NURSING MANAGEMENT OF PATIENT WITH EMPHYSEMA .PPTblessyjannu21
Prepared by Prof. BLESSY THOMAS, VICE PRINCIPAL, FNCON, SPN.
Emphysema is a disease condition of respiratory system.
Emphysema is an abnormal permanent enlargement of the air spaces distal to terminal bronchioles, accompanied by destruction of their walls and without obvious fibrosis.
Emphysema of lung is defined as hyper inflation of the lung ais spaces due to obstruction of non respiratory bronchioles as due to loss of elasticity of alveoli.
It is a type of chronic obstructive
pulmonary disease.
It is a progressive disease of lungs.
This particular slides consist of- what is hypotension,what are it's causes and it's effect on body, risk factors, symptoms,complications, diagnosis and role of physiotherapy in it.
This slide is very helpful for physiotherapy students and also for other medical and healthcare students.
Here is the summary of hypotension:
Hypotension, or low blood pressure, is when the pressure of blood circulating in the body is lower than normal or expected. It's only a problem if it negatively impacts the body and causes symptoms. Normal blood pressure is usually between 90/60 mmHg and 120/80 mmHg, but pressures below 90/60 are generally considered hypotensive.
Sectional dentures for microstomia patients.pptxSatvikaPrasad
Microstomia, characterized by an abnormally small oral aperture, presents significant challenges in prosthodontic treatment, including limited access for examination, difficulties in impression making, and challenges with prosthesis insertion and removal. To manage these issues, customized impression techniques using sectional trays and elastomeric materials are employed. Prostheses may be designed in segments or with flexible materials to facilitate handling. Minimally invasive procedures and the use of digital technologies can enhance patient comfort. Education and training for patients on prosthesis care and maintenance are crucial for compliance. Regular follow-up and a multidisciplinary approach, involving collaboration with other specialists, ensure comprehensive care and improved quality of life for microstomia patients.
3. Current Situation
• Financial rating
amended from 3 to 2
in August 2012
• Governance risk
rating amended from
AMBER-RED to RED
in November 2012
4. Actions – Taken and Required
Taken
• Crisis Stabilisation
• Appointment of
Interim (financial)
Directors
• Control of short-term
Spending
• Financial / cashflow
management
Required
• Identification of
detailed control
mechanisms
• Development and
implementation of
monitoring systems
• At-a-glance
trends and
projections
(no surprises!)
6. A & E
• Ensuring Clinical Involvement
• Record levels of attendances
need monitoring and tracking
• Patient Surveys
• Referrals versus Walk-Ins – Alternatives
• Management of Staffing levels
7. Ward Management
• Ensuring Clinical Involvement
• Bed Numbers
• Occupancies
• Length of Stay
• Overstays / Outliers
8. Incidents and Patient Safety
• Provide safe and
reliable care to
patients
• Enable this by giving
staff information
(not raw data) on
incidents
• Provide the tools for
useful analysis of this
information
9. Financial Performance
• Ensuring Clinical Involvement
• Ratio of financial support received to total income;
• Ratio of non-recurrent income to total income;
• Ratio of current assets to current liabilities;
• Performance against Better Payments Practice Code;
• Pate of increase in projected deficit;
• Rate of increase in exchequer
• Proportion of expenditure still outstanding
(at different stages of the financial year.)
12. Summary
• Multi-Track Approach
• Get Datix Intelligence running quickly
• Create a Balanced Scorecard and
associated Strategy Map
. . . embed into Outlook (like ORIOLE)
• Establish formal programme
. . . use pre-built architectures etc.
• Don’t forget business as usual!
Introducing . . .
Donna Kelly
twenty years business intelligence experience . . .
Provided best practices in Data Warehouse Architecture to NHS National Programme in Leeds (NHS Spine/Secondary Uses Services)
Created greenfield technical architecture for Acute Trust (WWL)
Programme Manager and Enterprise Architect (combined business architect and technical architect) for greenfield Commissioning Support Service in support of 30 London Primary Care Trusts; brought organisation from empty offices to fully operational business intelligence status.
Business Intelligence Programme Manager at Queen Elizabeth Hospital NHS Trust in King’s Lynn; created programme framework including infrastructure, organisation design and staffing, security , and methodology, in a total greenfield setting. Acted as Enterprise Architect, and created Theatre Business Intelligence for the Trust
Consultant to Greater Manchester West Mental Health Trust, instrumental in moving the Trust to a strategic business intelligence framework. Provided both business and architectural consulting services, as well as coaching staff and delivering product.
Interim Head of Quality, Performance and Business Intelligence for Vale of York Clinical Commissioning Group, managed relationship with York and Humber Commissioning Support Unit
Interim Programme Manager for Cardiff University, performed review and reset of the programme, created new programme, provided architecture and methodology and brought home product delivery to the University. Role incorporated Enterprise Architect (combined business architect and technical architect).
http://www.redwing-bi.com
http://www.donnapkelly.com
donna@redwing-bi.com
0(781) 380-0181
I’m not the person you need for a steady-as-she-goes situation. That’s not what I do. I’m a strategic consultant by trade, having worked all over North America, and for every part of the NHS here in England.
That includes:
Business Intelligence Architecture for Wrightington, Wigan and Leigh NHS FT.
Programme Management and Architecture for The London Commissioning Support Service and the Primary Care Trusts of London; brought the organisation from an empty office to fully staffed and operational business intelligence status; she worked at all levels from the infrastructure to the boardroom.
Best Practices Consulting for Secondary Uses Services and the National Programme in Leeds
Programme manager for the Queen Elizabeth Hospital Foundation Trust in Norfolk; created the programme framework including infrastructure, organisation design and staffing, security , and methodology, in a total greenfield setting.
Business Intelligence Consultant for the Greater Manchester West FT; creating the foundation, bringing together Incident, Patient, Financial, and Staff data together to provide enterprise business intelligence.
I make things work, then hand over to long-term permanent staff. Often, it’s me who recruits my substantive replacement.
This was the situation in an Acute Trust I was invited to give this presentation to, in early 2013.
The immediate first-aid has been applied. The left hand side listed the key actions the Trust has already taken. They were mainly around cost-cutting.
Now the requirement is for a strategic approach to stabilising the situation and putting the Trust on the road to recovery and long-term health.
The right-hand column listed the key items I felt were now mandatory.
In this next section, I’m going to talk briefly about
Specific functional areas of the hospital
How enterprise business intelligence using multiple sources of data can make a difference to the bottom line
Cost savings may be found in HR and related areas. Typically, the initial requirement is to ensure that front-line management staff are provided with understandable, easily accessible, and useful information. This will enable them to do things like targeting action to address sickness hot spots. With such information in their hands, it would be reasonable to expect sickness absences to reduce by 10 – 15 %.
Agency staff spend is another fruitful area for cost reduction. The need is to first understand where agency staff spend has occurred, then the need is to understand why it has occurred, and then to work with the Divisions to seek to reduce it though mechanisms such as addressing gaps in rotas and recruitment to vacancies.
(The picture is from an A&E monitoring system we developed in London)
In A & E, there have recently been record attendances (one day in Dec 2012 - in the Trust in question - there were well over 300 as against norm of 200).
Whilst there’s always a requirement to manage patient throughput at the case level, there’s also a need to step back and look at how attendance levels are changing over time, and projecting those trends into the future.
Patient case must not be compromised. As changes happen, the Friends and Family surveys will ensure that quality of care is maintained.
Are patients aware of alternatives to A&E? Are the alternatives used?
Is ESR data combined with A&E data to get a proper picture of staffing levels and requirements?
Can we ensure that Length of Stay matches or betters national averages?
How to we plan to track quality and ensure it remains high?
What about reportable delayed discharges?
Are we ensuring that the necessary pre-discharge paperwork has been completed – in coordination with Social Services where necessary?
Are delayed discharges matched with ESR to ensure that Patient Services staffing is not an issue?
(We developed a CQUIN at Vale of York around delayed discharges.)
Can we track and project admissions numbers?
And very importantly, re-admissions. (This is a vital Care Quality indicator)
Will these be matched to PbR results and patient ‘profitability’ through Service Line Reporting?
The Countess of Chester Acute Trust reports that provision of information to clinicians on the ‘profitability’ of services:
• Allowed effective decision making based on accurate, clinician-focused information
→The appointment of a 9thConsultant Gynaecologist
→The move to a single knee prosthetic
→A review of Sexual Health services to understand why they are ‘losing’ money
→To minimise the risk of service changes
→Targeted cost reduction based on peer comparators
• Will improve corporate governance through better business information
Example of patient-focused care that we did: the report for Queen Elizabeth Hospital on op list patients cancelled by hospital multiple times previously
A high level of reporting within an organisation indicates a better safety culture:
the more aware staff are of safety problems, the more likely they are to report.
The level of reporting from mental health organisations in England and Wales has significantly improved.
However, the NPSA is aware that not all incidents are reported both within organisations and to the NPSA.
All mental health organisations have implemented a system for collecting data on patient safety incidents. This enables
organisations to:
• analyze the type, frequency and severity of incidents;
• respond to incidents in a timely manner;
• escalate incidents depending on their severity and nature;
• use this information to develop corrective strategies and to improve systems and clinical care;
The pictures are taken from our RAVEN Rapid Analysis of Events Integrated Governance and Incident Analytics system.
All of these are important indicators, and the most important aspect of them is how – and how fast – they change over time.
They need to be expressed graphically, with trend analysis and projections.
They also need to be expressed against targets.
Key Performance Indicators = Actuals against Targets
The source for this list is the Audit Commission (various papers) and a joint report by the Audit Commission and NHS Confederation:
Good Governance: Good Financial Management. Note the list in the slide begins with Ensuring Clinical Involvement.
Here are some quotes:
‘We were burying our head in the sand. We’d lost our feedback loop – we knew we’d lost it but there was so much going on. The choices had to be made. It was a fair and open process, and now we’re getting a better handle on clinical information too – what we’re spending the money on.’ Associate Medical Director, NHS trust.
‘The mood of the organisation has moved from denial, “we’re not overspent, but under funded”, to constructive engagement in the recovery plan process. Clinical chiefs are represented on the Recovery Plan Steering Group and recently volunteered their own perspective and new ideas, so demonstrating their complete commitment to the process.’ An acute NHS trust Service and Financial Recovery Plan
Cost awareness – and actual cost control – is vital.
A few years ago, Redwing developed a prototype of a comprehensive financial budgeting, planning, and forecasting system. It was aimed at Commissioners, and it was for contract management. It was called CONCERTO, and the slide shows a sample report.
Here are some comments from the summary document:
Drillable graphs and numeric/tabular reporting come as standard with CONCERTO.
Secure reporting can be provided through Excel read-only Excel Reports; more generally, reporting is web-based and easily accessible.
The basic suite of reports can be modified and extended by any developer familiar with these standard Microsoft tools. The heart of the database is a series of SQL Server Analysis Services cubes, which can easily be interrogated using a wide variety of methods.
In the future, the data contained with CONCERTO could form the main data feed for performance management dashboards, to be presented as the primary monitoring tool to Executive Management. If this is done, zero integration problems are foreseen.
Getting technical for a moment:
PerformancePoint Services in Microsoft SharePoint Server 2010 enables us to create and use powerful dashboards. This includes a Balanced Scorecard.
A Balanced Scorecard provides a high-level view of organizational performance at a glance.
In PerformancePoint Services, a Balanced Scorecard consists of a dashboard page that contains a scorecard and a corresponding strategy map.
In the example, the scorecard and the strategy map show performance information for key performance indicators (KPIs) across four main areas or perspectives.
For the Acute Trust in question, the KPIs are well defined:
Financial Performance
Patient Value – how they see us, how we treat them
Clinical Quality Improvement
We did not develop this scorecard – I copied it off the Web.
Donna Kelly
Director, Redwing Hospital Performance
http://www.donnapkelly.com
0(781) 380-0181