This document discusses using assurance imperatives to drive meaningful change for patients, staff, and financial outcomes. It describes offering quality assurance visits and daily assurance inspections to help organizations establish consistent standards of care. The interventions described include organizational health checks, audits of key lines of inquiry, and co-creating action plans. These whole systems interventions are intended to help organizations prepare for inspections and address challenges like financial pressures, aging populations, and changing workforce and regulatory expectations. The goal is to transform approaches and enable staff to create a positive environment delivering safe and effective services.

1. Using Assurance Imperatives
to achieve
meaningful change
for patients, staff and the bottom line
Quality Assurance Visit

2. Daily Assurance
Inspection is a real opportunity for organisations to
consider the ‘whole and healthy’ nature of their
work
Having the right Assurance Framework as part of
daily practice sets staff free to get on with what
they do best, and that is what ‘The Inspector’ sees.
Independent support and scrutiny of your systems
and processes provides added assurance that you
are achieving the standards you aspire to.
Our approaches help organisations establish a
consistent standard of care delivery before the
inspector arrives

3. Sectors Served
• Private Hospitals
• All age Care Homes
Residential
Nursing
Specialist Providers
• Social Care Providers
Long-term Conditions
Learning Difficulties

4. Context and Challenges
Increased need but with tighter commissioning expectations
– financial and performance
Aging population with diminishing personal resources
Insurers’ drive for increased efficiencies and results
reflected through demanding tariff
Patient experience and Public Expectations - Stafford NHS Trust &
Winterbourne View – patient care, pathways and safety
Requirement for strong clinical governance - from statutory
regulations through to demonstration of best practice
Changing work-force with different expectations
Rising Fees from Care Quality Commission

5. Organisational Complexities
DevelopmentGrowth
Safe Streamlined
EffectiveFloor to BoardSystems
AccountableCompetencies
Adaptable Inclusive
Well-ledCandour
Staff
Skills
Style
Structure
Strategy

6. Our Interventions
Inspection readiness and post inspection actions
Organisational Health Check
Identification of challenges and strengths
Key Lines of Enquiry Audits and reports
Co creation of Action Plan and support for implementation

7. Whole Systems Interventions
Health Check
Identification
of challenges
Co-creation
of Action Plan
Agreed
Interventions
Policy & Practice
Deep Dive
Whistle Blowing
Safeguarding
Culture and
ethos
Reporting
Systems
Incident analysis
KLOE Audit
RCA’s
Review of
Complaints
Training &
Development
Support staff in
make changes
Re-design
Transformation
Team Structuring
Cross System
Working
Outcome
measurement
Patient and staff
engagement
Stakeholder
management
Facilitation
Strategy
Planning &
Delivery
Leadership
Coaching
Team
Development
Consultation
Engagement
Outcomes
Satisfaction
Programme
management
approach

8. Quality Assurance Visit
Announced, Unannounced, ‘Lite bites’ or Comprehensive, whichever suits your needs
Benchmarking through the ‘Key Lines of Enquiry’ across all domains
◦ Safe
◦ Caring
◦ Responsive to people’s needs
◦ Well led
◦ Effective

9. Impact
Transformational approach delivers from strategy through to planning (structures, systems and processes),
enabling staff and creating a positive environment from which services are delivered, regularly reviewed and
standards raised
Clarity of vision
Cohesive delivery model
Safe and effective practice and procedures
Market Positioning
Improved Patient experience
Reduced bank and agency spend
Maximised income generation
Reputational longevity

10. Get in touch
Email:
info@zacchaeusplatforms.com
Or call:
David Abbott 07967217340
Andrea Barker 07879401482