Key Performance Indicators, a spy in the camp or a useful tool?Paul Blackett
A presentation discussing how best KPIs are developed with examples from airlines and railways, with some suggestions on how we might adopt some in a national KPI set for Medical Engineering.
Key performance indicators selection and implementationRania Elsharkawy
The quality indicators are one of the effective tools that monitors the performance ; selecting the indicator then checking it's validity and reliability is very crucial in effective indicator system implementation
Social media footprint: Developing KPI based on Word-of-MouseOsama Dukhan
This study uses content analysis to develop a key performance indicator based on customers’ word-of-mouse, collected randomly from three different social networking and user review sites. Using LIWC text-based analysis software, we conducted a content analysis of over 420 customers’ reviews and comments containing a reference to one of Nokia smartphones models. Our results show that each of Nokia smartphones models has a unique sentiment multi-dimensional profile. Thus, there are differences in customers’ attitudes toward Nokia products. Later, we based on this fact to build consumers’ attitudes index to measure Nokia’s performance from customers’ perspectives over time. Moreover, we go further by using this index to build an early warning system, which could lead Nokia to identify any potential improvements or even to predict potential future developments.
Key Performance Indicators, a spy in the camp or a useful tool?Paul Blackett
A presentation discussing how best KPIs are developed with examples from airlines and railways, with some suggestions on how we might adopt some in a national KPI set for Medical Engineering.
Key performance indicators selection and implementationRania Elsharkawy
The quality indicators are one of the effective tools that monitors the performance ; selecting the indicator then checking it's validity and reliability is very crucial in effective indicator system implementation
Social media footprint: Developing KPI based on Word-of-MouseOsama Dukhan
This study uses content analysis to develop a key performance indicator based on customers’ word-of-mouse, collected randomly from three different social networking and user review sites. Using LIWC text-based analysis software, we conducted a content analysis of over 420 customers’ reviews and comments containing a reference to one of Nokia smartphones models. Our results show that each of Nokia smartphones models has a unique sentiment multi-dimensional profile. Thus, there are differences in customers’ attitudes toward Nokia products. Later, we based on this fact to build consumers’ attitudes index to measure Nokia’s performance from customers’ perspectives over time. Moreover, we go further by using this index to build an early warning system, which could lead Nokia to identify any potential improvements or even to predict potential future developments.
You may use these steps after setting your strategy. Once you have identified your strategy and assigned resources aligned with your budget, you need the right governance to ensure delivery against plan. Use these to identify, measure, track, and report on KPIs. A KPI is a metric that is used to evaluate factors that are crucial to the success of an organization or initiative.
Maintenance Leading and Lagging Key Performance Indicators (KPIs)Ricky Smith CMRP
“It is not possible to manage what you cannot control and you cannot control what you cannot measure!” (Peter Drucker)
Performance measurement is a fundamental principle of management. The measurement of performance is important because it identifies current performance gaps between current and desired performance and provides indication of progress towards closing the gaps. Carefully selected key performance indicators identify precisely where to take action to improve performance.
This paper deals with the identification of key performance indicators for the maintenance function, by first looking at the ways that maintenance performance metrics relate to manufacturing metrics. Since performance measurements for maintenance must include both results metrics and metrics for the process that produces the results, this document presents a representation for the business process for maintenance. The document then identifies typical business process and results metrics that can be used as key performance indicators for the maintenance function.
This presentation comes to you from International Project Management Day 2013 - the annual global virtual summit from IIL that brings together business and technology leaders from around the world to discuss the latest trends and methods in business, leadership and communications. To view the accompanying video keynotes and presentations connect to the event here bit.ly/1blJSkE or purchase the DVD collection http://bit.ly/1fZ9Yc0
Are you benchmarking your organization in the best way possible? Are you tracking almost the exact metrics everyone else is tracking? Are you consistently measuring, monitoring, and communicating your Key Performance Indicators (KPI) that drive performance in your blood center? Do you counterbalance your KPIs for maximum effect?
FEATURE STORYSusanna E. KrentzAaron M. DeBoerSashaN.Pr.docxssuser454af01
FEATURE STORY
Susanna E. Krentz
Aaron M. DeBoer
SashaN.Preble
AT A GLANCE
> Providers need to
understand the various
types of metrics, the
importance of each
type, and how to use
them eHectively.
> Providers should use
strategic metrics to
monitor implementa-
tion of their organiza-
tion's strategic plan.
> To overcome obstacles
to successful use of
strategic metrics,
providers should com-
municate the organiza-
tion's strategic intent,
establish accountability
for achieving the tar-
gets, and ensure buy-in
through review of met-
rics and involvement of
appropriate people.
staying on course
with strategic metrics
Are you using strategic metrics? If not, you might be straying off course
and not know it.
Metric Cnie-trik)
Function: noun.
A standard of measurement.
—Merriam-Webster Online Dictionary
Charting a suecessful course in today's competitive market requires health-
care organizations to employ a rigorous strategic planning process. At the
same time, the uncertainty that characterizes the future of health care means
that course corrections inevitably will be required as the plan is implemented.
To monitor progress, most organizations have developed extensive and
numerous performance metrics and dashboards focused on operational or
tactical activities. These metrics are useful, hut they do not provide manage-
ment and the board with meaningful ways to gauge strategic performance. To
get the results the organization demands, providers need to understand the
various types of metrics, the importance of each type, and how to use them
effectively.
Metrics, a combination of a measure (the criterion used as the hasis of
measuring success) and a target (the value associated with a measure that the
organization wants to achieve), can he developed for tactical and strategic
planning. Metrics are divided into two major categories, management and
strategic, each with specific characteristics and uses. Understanding that the
board's job is to govern and management's joh is to manage is key to differ-
entiating among these types of metrics.
Management metrics, although not part of the strategic plan, can he developed
for strategies and tactics. Strategies identify where an organization's
resources are deployed, w-hile tactics go one step further to identify specific
work plans that will help realize the strategies. Management metrics are
more discrete than strategic metrics. Management metrics, especially at the
tactical level, are useful for implementation teams but are much too detailed
for reporting to the board or senior leadership. In general, these types of
metrics should he clear and measurable, and can numher upwards of loo.
Remember, achievement of the target does not ensure arrival at the
86 MAY 2006 healthcare financial management
Strategic Metrics
organization's desired
vision or end point.
Strategic metrics focus
on achievement of the
organization's vision
or goals, which iden-
tify strategic direction. ...
You may use these steps after setting your strategy. Once you have identified your strategy and assigned resources aligned with your budget, you need the right governance to ensure delivery against plan. Use these to identify, measure, track, and report on KPIs. A KPI is a metric that is used to evaluate factors that are crucial to the success of an organization or initiative.
Maintenance Leading and Lagging Key Performance Indicators (KPIs)Ricky Smith CMRP
“It is not possible to manage what you cannot control and you cannot control what you cannot measure!” (Peter Drucker)
Performance measurement is a fundamental principle of management. The measurement of performance is important because it identifies current performance gaps between current and desired performance and provides indication of progress towards closing the gaps. Carefully selected key performance indicators identify precisely where to take action to improve performance.
This paper deals with the identification of key performance indicators for the maintenance function, by first looking at the ways that maintenance performance metrics relate to manufacturing metrics. Since performance measurements for maintenance must include both results metrics and metrics for the process that produces the results, this document presents a representation for the business process for maintenance. The document then identifies typical business process and results metrics that can be used as key performance indicators for the maintenance function.
This presentation comes to you from International Project Management Day 2013 - the annual global virtual summit from IIL that brings together business and technology leaders from around the world to discuss the latest trends and methods in business, leadership and communications. To view the accompanying video keynotes and presentations connect to the event here bit.ly/1blJSkE or purchase the DVD collection http://bit.ly/1fZ9Yc0
Are you benchmarking your organization in the best way possible? Are you tracking almost the exact metrics everyone else is tracking? Are you consistently measuring, monitoring, and communicating your Key Performance Indicators (KPI) that drive performance in your blood center? Do you counterbalance your KPIs for maximum effect?
FEATURE STORYSusanna E. KrentzAaron M. DeBoerSashaN.Pr.docxssuser454af01
FEATURE STORY
Susanna E. Krentz
Aaron M. DeBoer
SashaN.Preble
AT A GLANCE
> Providers need to
understand the various
types of metrics, the
importance of each
type, and how to use
them eHectively.
> Providers should use
strategic metrics to
monitor implementa-
tion of their organiza-
tion's strategic plan.
> To overcome obstacles
to successful use of
strategic metrics,
providers should com-
municate the organiza-
tion's strategic intent,
establish accountability
for achieving the tar-
gets, and ensure buy-in
through review of met-
rics and involvement of
appropriate people.
staying on course
with strategic metrics
Are you using strategic metrics? If not, you might be straying off course
and not know it.
Metric Cnie-trik)
Function: noun.
A standard of measurement.
—Merriam-Webster Online Dictionary
Charting a suecessful course in today's competitive market requires health-
care organizations to employ a rigorous strategic planning process. At the
same time, the uncertainty that characterizes the future of health care means
that course corrections inevitably will be required as the plan is implemented.
To monitor progress, most organizations have developed extensive and
numerous performance metrics and dashboards focused on operational or
tactical activities. These metrics are useful, hut they do not provide manage-
ment and the board with meaningful ways to gauge strategic performance. To
get the results the organization demands, providers need to understand the
various types of metrics, the importance of each type, and how to use them
effectively.
Metrics, a combination of a measure (the criterion used as the hasis of
measuring success) and a target (the value associated with a measure that the
organization wants to achieve), can he developed for tactical and strategic
planning. Metrics are divided into two major categories, management and
strategic, each with specific characteristics and uses. Understanding that the
board's job is to govern and management's joh is to manage is key to differ-
entiating among these types of metrics.
Management metrics, although not part of the strategic plan, can he developed
for strategies and tactics. Strategies identify where an organization's
resources are deployed, w-hile tactics go one step further to identify specific
work plans that will help realize the strategies. Management metrics are
more discrete than strategic metrics. Management metrics, especially at the
tactical level, are useful for implementation teams but are much too detailed
for reporting to the board or senior leadership. In general, these types of
metrics should he clear and measurable, and can numher upwards of loo.
Remember, achievement of the target does not ensure arrival at the
86 MAY 2006 healthcare financial management
Strategic Metrics
organization's desired
vision or end point.
Strategic metrics focus
on achievement of the
organization's vision
or goals, which iden-
tify strategic direction. ...
Key Performance Indicators for Home Care Agencies.pdfGaneshGandhi10
A comprehensive set of KPIs helps operations managers measure revenue, costs, caregiver productivity, employee satisfaction, and patient satisfaction. Operations Leaders at Home Care Agencies must establish processes to obtain, publish, and review these KPIs with their team members as per a cadence.
Measurement is the first step in identifying the opportunities for improvement. Operations leaders can monitor their performance across internal and industry benchmarks to build continuous improvement programs. They can utilize the KPIs to improve scheduling, utilization, employee measurement, rewards, and retention while keeping a solid grip on revenue, costs, and profitability. A good Home Care Agency Management software platform should be able to provide most of these metrics if not all.
This webinar helps Federally Qualified Health Centers (FQHCs) plan, build, and use operational dashboards to drive transition in their organization. Key Performance Indicators (KPIs) are explored specific to Section 330 grantees and those in the Health Center Program. Strategic Planning KPIs are also included as part of the discussion.
Building and implementing a dashboard takes careful planning and requires certain steps that are covered in this seminar. It is not the recording of the session but can be discussed with David Wagner by callind 855-493-FQHC (3742) or email dwagner@fqhcconsultant.com
Streamlining Your Medical Practice for Profitability and SuccessConventus
Conventus webinar video providing key success strategies and tactics for improving productivity, profitability, and patient care. The one-hour video features host Susan Lieberman of Conventus and Stevie Davidson of Health Informatics Consulting.
IBM Healthcare Business Analytics solutions including Cognos, TM1 and SPSS. How healthcare challenges are met and costs are optimized through the use of Data Visualizations, Performance Management, and Predictive Analytics.
Learn more about turning your practice data into actionable insights that can improve every aspect of your operations, from production metrics to marketing campaign performance. Request your demo today!
Similar to GBlackard USCPPD512B - KPI Development (20)
2. AGENDA
What are Key Performance Indicators (KPIs)?
Examples of KPIs
How are KPIs selected?
Alignment to Strategic Goals
IT KPI Examples
Questions
3. KPI DEFINITION
At an organizational level, a Key Performance
Indicator (KPI) is a quantifiable metric that reflects
how well an organization is achieving its stated
goals and objectives.
4. EXAMPLES OF KPIS
HEALTHCARE – READMISSION RATES, CLINICAL OUTCOMES, COSTS PER
TREATMENT, MORTALITY RATES, TIME BETWEEN ED ADMIT AND SEEING
PHYSICIAN, LOS, HCAHPS SCORES, PROFIT MARGIN, COSTS AS A % OF
REVENUE, FTE PER ADJUSTED OCCUPIED BED, PATIENT ENGAGEMENT
SUPPLY CHAIN – COSTS PER UNIT, SALES YOY, ON-TIME SCHEDULING AND
DELIVERY
FINANCIAL – RETURN ON INVESTMENT, COSTS OF CAPITAL, REVENUES PER
EMPLOYEE, MARGINS BY PRODUCT LINE
5. IT KPI EXAMPLES (NOT ALL-INCLUSIVE LIST)
Costs – Costs of IT as a % of budget, IT costs per
employee, Avg costs per IT project, TCO, IT
investments as a % of total investments
Incident Management – Uptime, response time,
resolution time, MTBF (mean time between failures),
avg # of complaints per employee, # tickets closed
first call
Data Warehousing – Costs per terabyte
(acquisition costs), Avg storage costs per terabyte
7. KEY FACTORS TO CONSIDERUnderstanding the Context
What is the vision for the future?
What is the strategy? How will the strategic
vision be accomplished?
What are the organization's objectives? What
needs to be done to keep moving in the strategic
direction?
What are the Critical Success Factors? Where
should the focus be to achieve the vision?
8. KEY FACTORS TO CONSIDERKPI Development
Which metrics will indicate that you are successfully pursuing
your vision and strategy?
How many metrics should you have? (Enough, but not too
many!)
How often should you measure?
Who is accountable for the metric?
How complex should the metric be?
9. KEY FACTORS TO CONSIDERKPI Development
What should you use as a benchmark? Standards?
How do you ensure the metrics reflect strategic drivers for
organizational success?
How could the metrics be cheated, and how will you
guard against this?
What negative incentives would be set up if this metric
was used, and how will you ensure these incentives are not
created?
11. MEASUREMENT PLAN EXAMPLE
Hospital Area Key Performance Indicator Description Purpose for Tracking Data Location Data Owner Related KPIs/Data Collection Frequency Reports KPI to be used for
Emergency Dept Patients LWBS - Target 2% Patients who left without being seen Understand patient flows
Workload impact on patients
Patient engagement opp's
EMR ED Administrator Daily at 7AM Hospital Ops Dashboard
CMS
Payer reports
KPI Measurement Plan
13. COMMUNICATION PLAN EXAMPLE
Objective Audience Purpose of communication What will be communicated How When Communication Owner
Bring Awareness All Staff Build buy-in for strategy
Hold morale steady
Keep the focus on patients
How the change aligns to org vision and strategy
The value of the new EMR to patients
Financials
Next steps
Whats needed from everyone
Townhalls
Physician Meetings
Staff Meetings
Email
January 2016, dates TBD CIO, COO
Project Update Board of Directors Inform members on project status
Ask for input
Build ownership
Project milestones achieved
Risks
Costs to date
Short-term wins
Board meeting
Email
25-Jan-16 CEO
Communication Plan
Initiative: Implement EMR across organization