This document provides an overview of different types of travel agencies and their functions. It discusses leisure travel agencies that book holidays, corporate travel agencies that arrange business trips, and in-house travel agencies that only book travel for their parent company. Wholesalers are also covered, including differences between inbound and outbound tour operators. Staffing structures for travel agencies are reviewed, including different departments. Key terms like debtors, creditors, and organograms are defined. Traditional mail services are briefly introduced in the last section.

1. Module 1 : Office administration
• Theme1: Travel offices
• Define retail travel agency – it is the middleman between the supplier and the consumer. They
also on business that provide services to customers in return for profit. Tourism products that this
agency sell are flights, accommodation.
• Three main types of retail travel office(travel agencies)
• Leisure travel agency- The main aim of this agency is to serve the needs of holidaymakers.it
booking is meant for leisure.
• Corporate travel agency-The main aim is to serve the needs for business trips
• In-house travel agency –This travel is based inside a company and only does business travel
bookings for that specific company. The travel agents are therefore also employees of the
company

2. Differences between Leisure, Corporate & In-house
• Leisure Corporate In-house
• Booking for leisure Booking for various companies Booking only one company
• Located with easy access to the Located close to big business Located in one specific company
public,e,g a shopping mall e.g. an office park
• Trip are booked long in advance Usually last-minute bookings Usually last-minute booking
• Cost of the booking is considered Cost of the trip does not matter Cost of the trip does not matter
carefully as long as necessary as long as necessary
arrangements suit the traveller arrangement suit the traveller

3. Wholesaler
• It is called a tour operator and combines the services offered by the supplier/principals into a tour
package.
• Two types of wholesaler/tour operators
• Inbound tour operator-This is an individual or company that provide services to an arriving or
visiting tourist.
• Outbound tour operator- It is also an individual or company that provide services to people
departing for other destinations.
• How does this tour operators differ
• Inbound Outbound
• Marking bookings for people entering SA Marking bookings for tourist departing /leaving
an area (SA)

4. Staff
• This are numbers of people who are employed by a travel agent company depending on the size of the
office.
• Different departments of staffing in a travel office
• Management
• Travel consultant
• Finances/ Accountant
• Reception
• Other
Difference between debtor and a creditor
• A debtor is a business or individual that owes the travel office money
• A Creditor is a business or individual that owe money to.

5. Organograms
• An organogram is how the travel office is structured from top to
bottom
• An organogram for travel office

6. Theme 2
Mail
• The nature and important of the traditional mail services
• Speed mail-this is fast mail other than mail service that we are going to explain,
• Door to door delivery
• Door to counter
• Counter to door
• Counter to counter
• Registered mail
• Docex(Document exchange) this is a private posting service used in the travel industry
• Regular mail
• Courier service