Presentation on The Roles and Functions of Travel Agency (Travel Agency & Tour Operations) By Md Shaifullar Rabbi

Presentation on The Roles and Functions of Travel Agency (Travel Agency & Tour Operations) By Md Shaifullar Rabbi

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  Presentation on The Rolesand Functions of Travel Agents
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  Presented By: Md. ShaifullarRabbi BBA & MBA (Major inTHM,FBS,DU) Lecturer Dept. ofTourism & Hospitality Management Daffodil Institute of IT(NU)
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  Travel Agency A travelagency is one which makes arrangements of travel tickets (air, rail, road, and sea); travel documents (passports, visa and other documents required to travel); accommodation, entertainment, and other travel-related services from principle suppliers. It may also secure travel insurance, foreign currency for travelling people.
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  History of TravelAgency
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  Types of TravelAgency (Overall)  A retail travel agency sells tourists products directly to the public on the behalf of the products suppliers and in return get commissions. Some package tour is sold in two ways i.e., on a commission basis and mark up the price.  Wholesale Travel agencies are specialized in organizing package tours, which are marketed to the customers/tourists through the network of a retail travel agency or directly to the prospective clients ( if wholesale travel agency has a retail division). A wholesale travel agency purchases tourists product components in the bulk and designs tour package. Retail Travel Agency Wholesale Travel Agency
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  Types of TravelAgency (Functions) IATA Travel Agency Students’ Overseas Travel Agency Tour Packaging Agency Hajj/Omra Travel Agency Recruiting Travel Agency
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  Difference between WholesaleTravel Agencies and Tour operators The wholesale travel agencies may offer or operate the package tours or may specialize in developing tours for inbound as well as outbound travellers. They are often referred to as tour operators, but these two essentially different:  Wholesale travel agency does not sell directly to the public, while tour operators do sell directly to clients.  A wholesale travel agency usually combines, assembles and contacts for existing travel services to formulate a new travel product she has his own one or more components of travel product i.e. ‘inclusive tours.’  Wholesale travel agencies are less inclined than tour operators to perform ground services i.e. handling agency or ground operators.  A wholesale travel agency may deal with one component of travel product while a tour operator offers a variety of tour programmes.  The size of the business is large in the case of tour operators in comparison to a wholesale travel agency.
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  Features and Importanceof the Travel Agency Travel agency plays an important role in travel sector business. Some most important features and importance of the travel agency business are following as:-  An important link between the clients and principal suppliers.  Image-Builder.  Ensures rapid travel services.  Provider of authentic and reliable travel information.  A social a continuous process.  Establishes a good relationship with clients and vendors.
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  Functions and Servicesof Travel Agency  Travel Information  Itinerary Preparation  Airline Ticketing and Reservation  Tour Packaging and Costing  Reservation  Insurance  Currency Services  Organisation of Conference/Conventions
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  Travel Agency Linkagesand Integration
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  Different Types ofProducts and Services Offered By a Travel Agency  General information about the Agency  Reservations  Bills  International and domestic airline tickets at special rates  International and domestic travel packages  Hotel and resort reservations at special rates  Corporate and group travel arrangements  Customized travel itineraries  Travel insurance  Travel documents advice for visas  Land transportation service  Travel consultation
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  Different Types ofTours Sightseeing Tours Excursion Tours Adventure Tours Educational Tour Combining Tours Recreational Tour Sporting Tours
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  Common Travel Terminology Add-on – A selection, typically at an increased price, added to a travel reservation.  Adjoining rooms – Bordering hotel rooms that do not share a common door.  Airport access fee – A fee paid to the airport authority by car rental companies for the use of shuttle vehicles. This often appears in customer’s car rental bills.  Availability – The total number of seats allowed to be sold at a particular rate.  Base fare – The cost of an airfare prior to addition of fees, taxes or surcharges.  Blackout dates – Specific dates in which special fares or promotions do not apply. Typically exist around holidays or special events.  Global distribution system (GDS) – An international computer reservation system that accesses many databases of suppliers, airlines, etc. in different countries, such as Sabre  Hub – A city in which an airline has a major presence. Often, it is the city in which the airline was formed.
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  Common Travel Terminology Blocked space – Seats reserved to be sold to third party companies at a discounted group rate.  Boarding pass – A ticket issued at airport check-in that authorizes airplane boarding.  Bulk fare – A reduced fare for purchases of a large number of tickets.  Business class – While amenities vary based on the airline, business class generally falls between first class and coach.  Cancellation penalty – A fee to charge to customers that cancel flights after booking reservations. Fees typically vary based on the agency or carrier.  Commission – A small fee that a travel agency or services adds to the total fee in order to make money.
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  Common Travel Terminology No show – A traveller that doesn’t appear for their flight, hotel, or car rental reservation.  Non-refundable – A ticket in which no money will be returned if the customer no longer intends to use the ticket.  Nonstop – A flight that travels directly to its destination without connections or layovers.  Occupancy rate – The proportion of reservations expected during any given period.  Offline connection – A connection that requires switching to both a new aircraft and carrier.  Off-peak – A less expensive time to travel as result of lower consumer volume during these periods.  Overbooking – When a carrier books more reservations than available seats.  Passenger name record (PNR) – The official name of one's reservation in a computer reservation system (CRS).  Published fare – A fare immediately offered for purchase by the airline. This does not include heavily discounted flights usually offered to consolidators.
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  Common Travel Terminology Rack rate – The price of a hotel prior to discount.  Reconfirm – to double-check a reservation.  Reissue – When a new ticket is issued as a result of a change of plans. This can often require fees or penalties from the airport.  Round trip – Two flights: the destination flight and its return trip.  Scheduled carrier – An airline that offers regularly scheduled flights between destinations.  Special fare – Any fare that deviates from normal pricing (typically discounted).  Supplier – A company that offer travel services to the general public.  Travel agent – An individual or company that sell travel services on a commission basis.
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  Tasks and Responsibilitiesof a Tour Operator and Travel Agency  Designing and developing a tour.  Determining an itinerary, arranging for tour escorts.  Assisting the overseas tour operating Partner Company in developing brochure content and marketing programmers.  Making travel and accommodation reservations.  Offering face to face and telephone advice to customers.  Quoting holidays and converting these to bookings.  Maximizing sales and customer holiday experience by suggesting upgrades.  Offering excellent customer service, dealing with complaints in a calm and diplomatic manner.  Keeping product and brand knowledge up to date whilst having in- depth knowledge of the company's brochures and destinations.  Working to sales targets.
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  Skills and qualitiesof Travel Agency and Tour Operator Personnel  Passionate interest in geography, strong domestic and international travel knowledge.  Excellent command of both written and spoken English.  Strong numeric skills.  Ability to multitask and quickly interpret complex information.  Ability to build strong relationships with clients, both over the phone and face to face.  Skills to persuade customers and influence their decisions, both for their own benefit and that of the agency.  Exceptionally high levels of motivation, working both independently and as part of a team  Smart appearance.  Proficient internet research skills for customer information.  Ability to work in a target-based environment and to achieve sales goals and objectives.
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  Travel Agency RelatedVideos  https://www.youtube.com/watch?v=S6etjx5C-fA  https://drive.google.com/file/d/137905BAah7O wP-MjBLp85_WJ4npqsJrX/view  https://drive.google.com/file/d/1zh8B_pqi4- n5ainw_APHRLC2fVruatt3/view