Trash or Treasure - Getting users to share knowledge and artifacts in a meaningful way
•Download as PPTX, PDF•
0 likes•82 views
As employees retire, change positions, and move on to new companies, their knowledge goes with them and the artifacts they leave behind are rarely helpful. Companies struggle with getting this information from employees AND making it available to other employees in a usable way. This session will provide you with strategies and tools to get, store, and share knowledge and content in your organization successfully. What will you learn? Learn how to identify knowledge that needs to be stored Learn how to obtain and store knowledge in a meaningful way Learn how to make knowledge available and searchable by users
Recommended
More Related Content
Similar to Trash or Treasure - Getting users to share knowledge and artifacts in a meaningful way
Similar to Trash or Treasure - Getting users to share knowledge and artifacts in a meaningful way (20)
More from Sharon Weaver
More from Sharon Weaver (13)
Recently uploaded
Recently uploaded (20)
Trash or Treasure - Getting users to share knowledge and artifacts in a meaningful way
- 1. 1 Trash or Treasure? Getting users to share their knowledge and artifacts… in a meaningful way Presented by: Sharon Weaver
- 2. 2 Agend a What is Knowledge Management? Traditional Knowledge Management Strategies Knowledge Management Components About Us Trash or Treasure? Techno- Centric KM Discipline Knowledge Management & Microsoft Teams Third Party Tools & Archiving Tips
- 3. 3 The process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge. Knowledge Management
- 4. 4 Discussions & Documentatio n (Projects) Apprenticeship & Mentoring (Carpenter) Blogs & Discussion Boards Continuing Education & Training Traditional Knowledge Management Strategies
- 5. 5 • Personalities • Communication Styles • Overall style of sharing knowledge People & Culture • Formal ways of managing knowledge (SOPs) • Informal ways of managing knowledge Processes • Management style • Size of company Structure • Content/Document management • Reporting/Dashboards • Messaging Technology Knowledge Management Components
- 6. 6 Trash – Outdated, Inaccurate, Irrelevant Knowledge Treasure – Shared Tacit Knowledge (GOAL) • Knowledge hoarding • Old documentation that has not been kept current • Wrong answers on discussion board • Dead links • Lack of communication or participation • Mentoring, coaching, job shadowing • Active discussion board w/moderator to keep content current and correct • Updated documentation that is reviewed and discussed regularly, and easy to find • Cross-training by several employees in a group • Open communication and active participation Trash or Treasure? Tacit Knowledge – Difficult to transfer to another person (verbal or written). For example, speak a language, play an instrument, use an application.
- 7. 7 Community of Practice (Formal & Informal)Group information by subject or common thought to increase adoption, usage, and relevancy. Encourage users to participate in groups, discussion boards, and collaboration sites. Intellectual Capital Information is only valuable if it is being used. Prioritize and showcase recently accessed information to improve knowledge sharing. Keep important information CURRENT and EASILY accessible. Techno- Centric KM Discipline
- 8. 8
- 9. 9 Smarter Consulting – CEO Adjunct Professor/Trainer: MS SharePoint, MS Office, BA, Six Sigma, Leadership 20+ years designing, developing, and managing software 13+ years SharePoint experience Six Sigma Black Belt, BSAC Certified sweaver@smarter-consulting.com @sharoneweaver Sharon Weaver, MOS, BSAC, SSBB
Editor's Notes
- What is KM? Why does it matter?
- These are some traditional KM strategies…where are some other places that we share info?? Water cooler, golf course, etc.
- Really try to understanding how your organization works. Different things work for different places. IF you understand yourself, it is WAY easier to implement things that work.
- What are some examples of trash? Treasure? What is Tacit knowledge anyway?
- 2 most important concepts to take from this session. Formal – IT Project, Informal – Softball team. Teams is a great example of how MS is using this theory to increase tool adoption.