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Transformation: A Scottish
Perspective
Mike Neilson
Transforming Together
Edinburgh
20 July 2016
Transforming Together
Scotland:
What’s different
and
What’s the same
Mike Neilson, Director Digital, Scottish Government
Social Security in Scotland
Social
Security
Attendance
Allowance
Carer’s
Allowance
Disability
Living
Allowance
Personal
Independence
Payment
Industrial
Injuries
Severe
Disablement
Cold Weather
Payment
Funeral
Payment
Maternity
Grant
Winter Fuel
Payment
Discretionary
Housing
Payment
We’re here
How we work
 There is a common
service pattern to meet
user needs
 We’ve identified a total of 58
capabilities across 9 themes
that underpin the service map.
 We’ve discovered a
service map that
demonstrates 6 key
areas of activities that
the agency would need
to perform to deliver its
services.
Where we are
 Nearly 98% of these
capabilities can be re-used
across the 11 benefits
 We’ve mapped a total of 28 value chains across
external user needs, internal user needs,
technology, and the 11 devolved benefits.
Krishna Yergol
V0.1; 13.07.16
Identified
capabilities on an
evolutionary
spectrum
Total
identified
capabilities
Advice & Guidance
Take Action on Evaluation
Dispute Resolution
Reporting
Support Services
Policy and Strategy
Key areas of service:
A Shared Approach to Service Design for Scotland
Organisations with similar
services stop reinventing
the wheel, and stop
asking the same citizens
to help design broadly
similar services.
Shared Projects
Public service
transformation only
happens when we
transform services,
organisations and society.
We all need to understand
and share that vision.
Shared Vision
Committing to put users at
the heart of service
transformation – citizens in
the room when design
decisions are made. It won’t
be easy and we haven’t got
all the answers, but we know
we need to try.
Broadly similar concepts,
tools and methods to
enable sharing/reuse of
solutions, services
patterns, knowledge, and
people. A joined up
service journey for citizens
needs a joined up public
sector approach to service
Shared Methods
Shared Values
Transformation: A Scottish Perspective

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Transformation: A Scottish Perspective

  • 1. Transformation: A Scottish Perspective Mike Neilson Transforming Together Edinburgh 20 July 2016
  • 2. Transforming Together Scotland: What’s different and What’s the same Mike Neilson, Director Digital, Scottish Government
  • 3.
  • 4. Social Security in Scotland Social Security Attendance Allowance Carer’s Allowance Disability Living Allowance Personal Independence Payment Industrial Injuries Severe Disablement Cold Weather Payment Funeral Payment Maternity Grant Winter Fuel Payment Discretionary Housing Payment We’re here How we work  There is a common service pattern to meet user needs  We’ve identified a total of 58 capabilities across 9 themes that underpin the service map.  We’ve discovered a service map that demonstrates 6 key areas of activities that the agency would need to perform to deliver its services. Where we are  Nearly 98% of these capabilities can be re-used across the 11 benefits  We’ve mapped a total of 28 value chains across external user needs, internal user needs, technology, and the 11 devolved benefits. Krishna Yergol V0.1; 13.07.16 Identified capabilities on an evolutionary spectrum Total identified capabilities Advice & Guidance Take Action on Evaluation Dispute Resolution Reporting Support Services Policy and Strategy Key areas of service:
  • 5.
  • 6. A Shared Approach to Service Design for Scotland Organisations with similar services stop reinventing the wheel, and stop asking the same citizens to help design broadly similar services. Shared Projects Public service transformation only happens when we transform services, organisations and society. We all need to understand and share that vision. Shared Vision Committing to put users at the heart of service transformation – citizens in the room when design decisions are made. It won’t be easy and we haven’t got all the answers, but we know we need to try. Broadly similar concepts, tools and methods to enable sharing/reuse of solutions, services patterns, knowledge, and people. A joined up service journey for citizens needs a joined up public sector approach to service Shared Methods Shared Values