The document summarizes the experience and education of an individual who recently graduated with dual majors in Psychology and General Social Sciences from the University of Oregon. They have retail experience dating back to 2007 working at stores like Fred Meyer, Hollywood Video, and Regal Cinemas. As a child, they enjoyed playing in Pokémon leagues held at Toys "R" Us.
Why i want to work in a call center (and why i ultimately don't)Steve Talks
Recently I was called by a call center agent. I was surprised that companies still apply the same old marketing mistakes. Call center and customer service agents should be the heart of the company. They should be the core of what the brand stands for. Zappos is one of those companies which gets it right. It is no surprise that they understood the power of the customer satisfaction tool which took the business world by storm: the net promoter score (NPS).
Being honest is crucial for business success. If a business is dishonest with its customers, it will lose their trust and loyalty, causing the business to struggle, decline in sales, and potentially go bankrupt. In contrast, an honest business will gain customer trust over time, leading to sustainable growth, increased profits, and a stronger reputation. Honesty helps build trust between a business and its customers. For example, a business that is transparent about its products, pricing, and delivery will earn customer trust by keeping its promises. Maintaining honesty is key to long-term success in both business and life.
Sales Hacker Conference Boston - Matt Bellows - Top 10 Qualities of Great Sal...Sales Hacker
This document outlines 10 qualities of a great sales manager: confident, brave, ambitious, curious, optimistic, funny, a little scary, serious, loyal, and consistent. It notes that people often quit their managers rather than companies. Each quality is then defined in more detail. The document concludes by advising sales managers to get a buddy, make a plan, and send reminders in order to develop these important leadership qualities.
This document discusses the qualities and responsibilities of a leader beyond just being good, focusing on creating special value for the company. It asks a series of questions to evaluate if a leader has problems with motivation, contributes value, and has long-term plans for the company's growth over the next 10 years. A true leader must always improve their contribution, not just pay themselves, and earn the company's trust. Their special skills and value are what allow the company to view them as a "special person" and "beautiful swan" as the company grows.
Andrew Gengler is seeking an internship as a Computer Support Specialist. He has over 10 years of experience in customer service roles, including as a manager of a comic book store and sales associate at Gamestop and Walmart. He is currently studying for a two-year technical degree at Waukesha County Technical College. Gengler has skills in troubleshooting various computer platforms, Microsoft Office, CPR certification, and working with customers. He provides Roger Cypher, Mary Knigee, and Maxwell Gringsworth as references.
Customer Loyalty 'The Art of the Response'Niko Nickolaou
This document provides tips on using social media to build customer loyalty and grow a business. It discusses how brand advocates can drive more sales and traffic than regular customers. It recommends treating social media followers like family by posting valuable content, rewarding loyal members, and making the customer experience a priority. The document also advises responding sincerely to customers using the L.E.A.P. method of listening, empathizing, apologizing, and providing solutions in order to gain trust and loyalty. Examples are given of both good and bad social media responses to customer complaints.
This will depend on what type of loan you are taking and from whom you are taking it. If you are taking out a purchase loan, then you wouldn’t likely be able to take any cash out of the transaction.
Tips to keep your love clock ticking awayRiya Dutta
Having issues with your significant other? This document provides tips to strengthen relationships. It recommends communicating daily by listening to each other's problems, spending quality weekend time together through outings and surprises, giving small gifts to show you care even on non-special occasions, and building trust and dependability by having faith in your partner without undue suspicion. Following these small actions can help keep the love strong in a relationship.
Why i want to work in a call center (and why i ultimately don't)Steve Talks
Recently I was called by a call center agent. I was surprised that companies still apply the same old marketing mistakes. Call center and customer service agents should be the heart of the company. They should be the core of what the brand stands for. Zappos is one of those companies which gets it right. It is no surprise that they understood the power of the customer satisfaction tool which took the business world by storm: the net promoter score (NPS).
Being honest is crucial for business success. If a business is dishonest with its customers, it will lose their trust and loyalty, causing the business to struggle, decline in sales, and potentially go bankrupt. In contrast, an honest business will gain customer trust over time, leading to sustainable growth, increased profits, and a stronger reputation. Honesty helps build trust between a business and its customers. For example, a business that is transparent about its products, pricing, and delivery will earn customer trust by keeping its promises. Maintaining honesty is key to long-term success in both business and life.
Sales Hacker Conference Boston - Matt Bellows - Top 10 Qualities of Great Sal...Sales Hacker
This document outlines 10 qualities of a great sales manager: confident, brave, ambitious, curious, optimistic, funny, a little scary, serious, loyal, and consistent. It notes that people often quit their managers rather than companies. Each quality is then defined in more detail. The document concludes by advising sales managers to get a buddy, make a plan, and send reminders in order to develop these important leadership qualities.
This document discusses the qualities and responsibilities of a leader beyond just being good, focusing on creating special value for the company. It asks a series of questions to evaluate if a leader has problems with motivation, contributes value, and has long-term plans for the company's growth over the next 10 years. A true leader must always improve their contribution, not just pay themselves, and earn the company's trust. Their special skills and value are what allow the company to view them as a "special person" and "beautiful swan" as the company grows.
Andrew Gengler is seeking an internship as a Computer Support Specialist. He has over 10 years of experience in customer service roles, including as a manager of a comic book store and sales associate at Gamestop and Walmart. He is currently studying for a two-year technical degree at Waukesha County Technical College. Gengler has skills in troubleshooting various computer platforms, Microsoft Office, CPR certification, and working with customers. He provides Roger Cypher, Mary Knigee, and Maxwell Gringsworth as references.
Customer Loyalty 'The Art of the Response'Niko Nickolaou
This document provides tips on using social media to build customer loyalty and grow a business. It discusses how brand advocates can drive more sales and traffic than regular customers. It recommends treating social media followers like family by posting valuable content, rewarding loyal members, and making the customer experience a priority. The document also advises responding sincerely to customers using the L.E.A.P. method of listening, empathizing, apologizing, and providing solutions in order to gain trust and loyalty. Examples are given of both good and bad social media responses to customer complaints.
This will depend on what type of loan you are taking and from whom you are taking it. If you are taking out a purchase loan, then you wouldn’t likely be able to take any cash out of the transaction.
Tips to keep your love clock ticking awayRiya Dutta
Having issues with your significant other? This document provides tips to strengthen relationships. It recommends communicating daily by listening to each other's problems, spending quality weekend time together through outings and surprises, giving small gifts to show you care even on non-special occasions, and building trust and dependability by having faith in your partner without undue suspicion. Following these small actions can help keep the love strong in a relationship.
Are you having issues with your customers? This just says it all. One issue per slide but it tells you why your customers are not happy while you think you are at your best.
Amazing Holiday Gigs® to Take Seasons Greetings to The Next Level!Fiverr
The document discusses 11 different holiday greeting options that businesses can use to enhance their holiday messaging to customers, friends, and family. These include using popular characters like Minions, animated videos, decorating logos, creating promotional flyers, personalized songs or videos, unique greeting cards, and fun party invitations. The goal is to provide festive and memorable greetings that stand out compared to typical holiday greetings in order to better promote the business and spread holiday cheer. Examples of sellers who provide these services on Fiverr are provided.
Tujuan pembelajaran adalah Memberikan pelayanan prima secara profesional dengan menampilkan kesan yang menarik, berwibawa, dan kompeten melalui penampilan, sikap, dan etiket di dalam berkomunikasi
Using data to drive the decision to cull contentKelly Johnstone
Slides for BrightonSEO Summer 2021, full talk available on BrightonSEO site. Find out how to delete content with no value to your site. Including pages with no visits as well as pages with visits but no attributed conversions.
This document contains quotes from two WPS employees praising the company culture and values. Kirk Downs says WPS truly cares about employees' welfare and in turn employees care about the company. Amanda McClellan enjoys working at WPS because they put customers first and have a supportive, family-like atmosphere. The document also lists WPS's core values of accountability, integrity, passion, customer focus, and family.
How small businesses, particularly retailers can use the tools of 21st Century commerce to survive and thrive in the face of muscular competition from big multinational businesses.
MC Sales Meeting: How MC membership is key to success in 2010Mortgage Coach
The document summarizes a sales meeting for Mortgage Coach, a company that provides tools and training to help mortgage loan officers improve their business. It outlines how Mortgage Coach can help loan officers increase their loan volume, generate more leads, create impressive presentations, and stay on top of interest rate changes. It shares the story of a loan officer who was able to more than triple her loan volume within 90 days by using Mortgage Coach's techniques. It then promotes Mortgage Coach's certification program and software tools, emphasizing their affordability and money-back guarantee.
Based on a questionnaire about an indie rock magazine:
- Most respondents said the magazine's color scheme, pictures, and offers attracted them but some found nothing attractive.
- Respondents felt the magazine was professionally set out due to its colors, pictures, headlines and offers.
- The £2.50 price point was deemed suitable except by one respondent who said they would never pay that much for a magazine.
Retaining Clients & Winning Back Their TrustLaura Hogan
Everyone makes mistakes (we're only human), but it's how we deal with them that can make the difference between losing a client and winning back their trust.
The document promotes the Mortgage Coach sales rally and certified mortgage coach program. It highlights success stories of Scott Nicholson and Tracy Cavanaugh who utilized strategies like total cost analysis, market leader expertise, and rate watching to increase business and referrals. The certified mortgage coach program teaches skills and strategies over 13 hours of video and workbook content to help attendees inspire buyers and wow realtors with presentations to drive more business.
Leo Belanger owns S&S Oils, a small oil and gas service business he started 20 years ago. He prefers to keep the business small so he can remain self-motivated and closely track income. While economic challenges exist, such as rising oil prices, Belanger has found success through word-of-mouth marketing and loyal customers. He plans to continue running the business until retirement, hoping someone will buy it from him then.
Brighton SEO 2019 - Using data to keep your customers happy - Eli ZhelevaFeefo
In this talk, Eli Zheleva explains how to use data to better understand your customers – what they like and what they don’t. Use the data to improve the customer sentiment towards your brand, your business processes and increase revenue.
The document provides instructions for students to complete a Google Classroom assignment within 7 minutes answering questions from a post titled "Cheapskates". It then lists 3 common money questions related to savings account interest rates and inflation, stock returns, that only 20% of teenagers can answer correctly. Students are asked if they can answer the 3 questions.
Sales and operations planning bfs boston 2007Charles Novak
The document discusses Sales & Operations Planning (S&OP). It provides recommendations to improve S&OP processes and effectiveness. Key recommendations include broadening participation in S&OP to include executive management and various departments; using a cross-functional team for planning; engaging senior leadership; aligning S&OP with corporate strategy; and implementing regular formal review meetings, performance management, and technology to support S&OP. The goal is to advance S&OP from a tactical process to a strategic, integrated, and innovative planning approach.
The document outlines a presentation to sell products or services by identifying a problem customers face, proposing an ideal solution, noting what is already helping and what is missing, and introducing how the seller's offering will fix what is missing by providing specific benefits. It then details what customers will receive for providing payment, including what the experience and final product will look like as well as the associated costs before concluding by introducing the seller's team.
The document discusses luxury brands and how they are marketed. It defines luxury brands as expensive, elite brands that are objects of desire and aspiration. Luxury products include jewelry, apparel, watches, perfumes, liquor, and automobiles. Marketing strategies for luxury brands focus on targeting the wealthy and celebrities through exclusive retail stores, prestige, and a very high level of service. Asia is a major market for luxury brands, with China expected to become the largest market within several years.
This document summarizes a business plan for a power bank company. The company was started in Malaysia in 2014 and produces power banks with capacities of 5000 and 10000 mAh. It aims to bring convenience to customers by allowing them to charge devices anywhere, anytime. The document outlines the company's products, target market, competitors, and marketing strategies such as promotional activities, psychological pricing, and advertising. It also discusses plans for operations management, sales, human resources, and financial management. Financial projections show expected sales and profits over three years.
This PPT gives a brief outlook of the process of personnel selling and its various stages. For any queries feel free to contact at prateekckc@yahoo.co.in
Are you having issues with your customers? This just says it all. One issue per slide but it tells you why your customers are not happy while you think you are at your best.
Amazing Holiday Gigs® to Take Seasons Greetings to The Next Level!Fiverr
The document discusses 11 different holiday greeting options that businesses can use to enhance their holiday messaging to customers, friends, and family. These include using popular characters like Minions, animated videos, decorating logos, creating promotional flyers, personalized songs or videos, unique greeting cards, and fun party invitations. The goal is to provide festive and memorable greetings that stand out compared to typical holiday greetings in order to better promote the business and spread holiday cheer. Examples of sellers who provide these services on Fiverr are provided.
Tujuan pembelajaran adalah Memberikan pelayanan prima secara profesional dengan menampilkan kesan yang menarik, berwibawa, dan kompeten melalui penampilan, sikap, dan etiket di dalam berkomunikasi
Using data to drive the decision to cull contentKelly Johnstone
Slides for BrightonSEO Summer 2021, full talk available on BrightonSEO site. Find out how to delete content with no value to your site. Including pages with no visits as well as pages with visits but no attributed conversions.
This document contains quotes from two WPS employees praising the company culture and values. Kirk Downs says WPS truly cares about employees' welfare and in turn employees care about the company. Amanda McClellan enjoys working at WPS because they put customers first and have a supportive, family-like atmosphere. The document also lists WPS's core values of accountability, integrity, passion, customer focus, and family.
How small businesses, particularly retailers can use the tools of 21st Century commerce to survive and thrive in the face of muscular competition from big multinational businesses.
MC Sales Meeting: How MC membership is key to success in 2010Mortgage Coach
The document summarizes a sales meeting for Mortgage Coach, a company that provides tools and training to help mortgage loan officers improve their business. It outlines how Mortgage Coach can help loan officers increase their loan volume, generate more leads, create impressive presentations, and stay on top of interest rate changes. It shares the story of a loan officer who was able to more than triple her loan volume within 90 days by using Mortgage Coach's techniques. It then promotes Mortgage Coach's certification program and software tools, emphasizing their affordability and money-back guarantee.
Based on a questionnaire about an indie rock magazine:
- Most respondents said the magazine's color scheme, pictures, and offers attracted them but some found nothing attractive.
- Respondents felt the magazine was professionally set out due to its colors, pictures, headlines and offers.
- The £2.50 price point was deemed suitable except by one respondent who said they would never pay that much for a magazine.
Retaining Clients & Winning Back Their TrustLaura Hogan
Everyone makes mistakes (we're only human), but it's how we deal with them that can make the difference between losing a client and winning back their trust.
The document promotes the Mortgage Coach sales rally and certified mortgage coach program. It highlights success stories of Scott Nicholson and Tracy Cavanaugh who utilized strategies like total cost analysis, market leader expertise, and rate watching to increase business and referrals. The certified mortgage coach program teaches skills and strategies over 13 hours of video and workbook content to help attendees inspire buyers and wow realtors with presentations to drive more business.
Leo Belanger owns S&S Oils, a small oil and gas service business he started 20 years ago. He prefers to keep the business small so he can remain self-motivated and closely track income. While economic challenges exist, such as rising oil prices, Belanger has found success through word-of-mouth marketing and loyal customers. He plans to continue running the business until retirement, hoping someone will buy it from him then.
Brighton SEO 2019 - Using data to keep your customers happy - Eli ZhelevaFeefo
In this talk, Eli Zheleva explains how to use data to better understand your customers – what they like and what they don’t. Use the data to improve the customer sentiment towards your brand, your business processes and increase revenue.
The document provides instructions for students to complete a Google Classroom assignment within 7 minutes answering questions from a post titled "Cheapskates". It then lists 3 common money questions related to savings account interest rates and inflation, stock returns, that only 20% of teenagers can answer correctly. Students are asked if they can answer the 3 questions.
Sales and operations planning bfs boston 2007Charles Novak
The document discusses Sales & Operations Planning (S&OP). It provides recommendations to improve S&OP processes and effectiveness. Key recommendations include broadening participation in S&OP to include executive management and various departments; using a cross-functional team for planning; engaging senior leadership; aligning S&OP with corporate strategy; and implementing regular formal review meetings, performance management, and technology to support S&OP. The goal is to advance S&OP from a tactical process to a strategic, integrated, and innovative planning approach.
The document outlines a presentation to sell products or services by identifying a problem customers face, proposing an ideal solution, noting what is already helping and what is missing, and introducing how the seller's offering will fix what is missing by providing specific benefits. It then details what customers will receive for providing payment, including what the experience and final product will look like as well as the associated costs before concluding by introducing the seller's team.
The document discusses luxury brands and how they are marketed. It defines luxury brands as expensive, elite brands that are objects of desire and aspiration. Luxury products include jewelry, apparel, watches, perfumes, liquor, and automobiles. Marketing strategies for luxury brands focus on targeting the wealthy and celebrities through exclusive retail stores, prestige, and a very high level of service. Asia is a major market for luxury brands, with China expected to become the largest market within several years.
This document summarizes a business plan for a power bank company. The company was started in Malaysia in 2014 and produces power banks with capacities of 5000 and 10000 mAh. It aims to bring convenience to customers by allowing them to charge devices anywhere, anytime. The document outlines the company's products, target market, competitors, and marketing strategies such as promotional activities, psychological pricing, and advertising. It also discusses plans for operations management, sales, human resources, and financial management. Financial projections show expected sales and profits over three years.
This PPT gives a brief outlook of the process of personnel selling and its various stages. For any queries feel free to contact at prateekckc@yahoo.co.in
Product Launch Presentation By Linda Johnsonlindajohnsonh
The document outlines the steps for launching a new product, including defining the product, setting objectives and budgets for marketing activities, creating a timeline, and measuring the success of the launch through activities like advertising, trade shows, and evaluating customer response. It provides details on planning specific elements of the launch like developing collateral, choosing a name, preparing demonstrations and displays, and considering international launches.
Orange Kool Juice is launching a new juice brand in Pakistan called Orange Kool. The presentation provides information on the company's mission, vision, objectives, product portfolio, and product details for Orange Kool Juice. Market research indicates there is both latent and regular demand for Orange Kool due to its positioning as a 100% pure orange juice without artificial ingredients. The company plans to target major cities in Pakistan and the upper/middle class by positioning Orange Kool as a healthier orange juice option that is competitively priced.
Cosmetics and perfumes have been used for thousands of years to enhance beauty and provide pleasant smells. Perfume is created by combining fragrant essential oils, aroma compounds, and solvents. Ancient Egyptians were among the first cultures to incorporate perfumes, which were made from plant parts like bark, flowers, fruits, leaves, resins, roots, and woods, as well as substances like ambergris, castoreum, civet, hyraceum, and honeycomb. Common fragrance compounds include calone, linalool, coumarin, and white musk, while solvents include acetone, benzaldehyde, benzyl acetate, benzyl alcohol, camphor, ethanol, and
Sales PowerPoint Slides include topics such as: analyzing your product/service, 6 value added techniques, gaining the competetive advantage, 6 ways for overcoming objections, how to sell features-benefits-solutions, reading your customer's signals, handling indecisive clients, closing the sale, how-to's and more. Slides can easily be tailored to your specific needs (make handouts, create overheads and use them with an LCD projector) and are available for license. 100+ PowerPoint presentation content slides. Each slide includes slide transitions, clipart and animation. System & Software Requirements: IBM or MAC and PowerPoint 97 or higher. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
Most sales pitches suck. Why? Because they are all about you instead of focusing on the client and their needs. Here is what you can do to change and make them better. Be a Blue Lobster and stand out.
This is Prateek Mishra from Ramaiah institute of management studies, Bangalore and the following presentation gives an overview of launch of a hypothetical product into the market.
The document provides statistics on the global and US perfume industries. Some key details include:
- The annual global perfume industry sales revenue is $27.5 billion, while the US market is $5.2 billion.
- In 2002, there were 756 perfume brands in US department stores.
- Only 1% of celebrity perfume brands are priced over $75, compared to 46% of designer perfume brands.
- 87% of American women use perfume.
- Coty Inc holds 13% of the fragrance market share.
How I got 2.5 Million views on Slideshare (by @nickdemey - Board of Innovation)Board of Innovation
This document provides tips for creating engaging slide decks on SlideShare that garner many views. It recommends focusing on quality over quantity when creating each slide, using compelling images and headlines, and including calls to action throughout. It also suggests experimenting with sharing techniques and doing so in waves to build momentum. The goal is to create decks that are optimized for sharing and spread across multiple channels over time.
An impactful approach to the Seven Deadly Sins you and your Brand should avoid on Social Media! From a humoristic approach to a modern-life analogy for Social Media and including everything in between, this deck is a compelling resource that will provide you with more than a few take-aways for your Brand!
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like depression and anxiety.
How People Really Hold and Touch (their Phones)Steven Hoober
The document discusses design guidelines for touchscreen interfaces based on research into how people actually hold and interact with mobile devices. It provides data on finger sizes, common grips, touch targets, and notes that touch interaction is not just about finger size and pinpoint accuracy. The guidelines include making targets visible and tappable, designing for different screen sizes, leaving space for scrolling, and testing interfaces at scale.
This document provides advice and guidance to kids on learning money management skills. It discusses the importance of setting short-term and long-term financial goals and creating a budget. It also covers topics like allowances, saving money, spending money, borrowing money responsibly, and exploring career options. The overall message is that practicing good money habits from a young age by learning to budget, save, and spend wisely will help kids become confident managing money as they grow up.
Customer Experience Myth Busting
“Customer Experience” is quickly becoming a catch-all to describe anything that is remotely related to customers. This presentation will bust some of the most commonly understood myths out there and set the record straight:
- Myth 1: Customer Experience is the same as Customer Service.
- Myth 2: It’s nice to do but it’s not going to impact the bottom line.
- Myth 3: It’s only relevant to retailers.
- Myth 4: You’re sorted if you have a customer experience department.
This document describes a program for PTAs and PTSOs to raise $10,000 in donations through partnering with a company called YippeeO LLC. The program involves selecting a local restaurant and having YippeeO create a 50% off deal, with 12% of purchase revenue going to the PTA as a donation. PTAs would then promote the deal through email, Facebook, and Twitter to families. As an example, one restaurant deal generated over $600 in donations for a local school with just 300 vouchers sold over 4 days. PTAs stand to earn over $10,000 annually through this program with minimal effort required. Interested PTAs should contact the local YippeeO marketing consultant for
This document describes a program for PTAs and PTSOs to raise $10,000 in donations through partnering with a company called YippeeO LLC. The program involves selecting a local restaurant and having YippeeO create a 50% off deal, with 12% of purchase revenue going to the PTA as a donation. PTAs would then promote the deal through email, Facebook, and Twitter to families. As an example, one restaurant deal generated over $600 in donations for a local school with just 300 vouchers sold over 4 days. PTAs stand to earn over $10,000 annually through this program with minimal effort required. Interested PTAs should contact the local YippeeO marketing consultant for
This document summarizes a business plan for an ice cream shop called "32". The shop will be located in shopping centers and amusement parks across Japan. It aims to bring happiness to children through affordable and reliable ice cream products. The owner has experience operating other food businesses and hopes to establish an ice cream factory to mass produce products. The plan projects strong sales and profit growth over the first three years of operation.
Ajapaworld is a Nigerian educational brand that teaches children important life skills like financial literacy, entrepreneurship, and environmental protection through books, TV shows, radio programs and school clubs. The Ajapaworld Club uses a points-based system where children can earn up to 100 points per week from school and home activities that are then converted to cash rewards. The goal is to empower children to learn skills like saving money, setting goals, and developing their own business ideas that can be entered into the annual Ajapaworld competition.
MyVideoTalk is a division of Team Effort International founded between 2004-2009 in various countries. It provides audio-video webcasting and webconferencing software. Customers can earn income by referring others to purchase the software through a profit sharing model, with potential to earn $150-5000 daily through word of mouth advertising.
GoCampus Delivery aims to simplify student life by providing direct dorm delivery of food, supplies and other items in a few hours. Campus Sharing is a word-of-mouth marketing program that empowers students to earn cash by referring GoCampus Delivery to their friends. Students register on the GoCampus website and earn a percentage of any purchases their referred friends make. The document provides examples of potential monthly payouts students could earn based on the number of friends referred and their orders. Top referrers can earn bonuses and LinkedIn recommendations.
Here's our presentation from this year's NICRA convention, titled "The First-Year Challenges - Advice from New Store Owners".
For this presentation we interviewed four store owners and asked questions such as:
* "What’s the best advice you could give to someone opening an ice cream/ gelato store?"
* "What was the least anticipated thing that happened over the past year?"
* "What Appeared to be the Scariest Moment but did not turn out so?"
* "What Was the Biggest Challenge?"
* "Can you give some advice regarding hiring employees?"
Visit our website for more information about how we can help with your ice cream or gelato shop / business: http://www.advancedgourmet.com/
What Is Interest?
Interest is the monetary charge for the privilege of borrowing money. Interest expense or revenue is often expressed as a dollar amount, while the interest rate used to calculate interest is typically expressed as an annual percentage rate (APR). Interest is the amount of money a lender or financial institution receives for lending out money. Interest can also refer to the amount of ownership a stockholder has in a company, usually expressed as a percentage.
Key Takeaways
Interest is the monetary charge for borrowing money—generally expressed as a percentage, such as an annual percentage rate (APR).
Interest may be earned by lenders for the use of their funds or paid by borrowers for the use of those funds.
Interest is often considered simple interest (based on the principal amount) or compound interest (based on principal and previously-earned interest).
Interest is often associated with credit cards, mortgages, car loans, private loans, savings accounts, or penalty assessments.
Interest is highly dependent on macroeconomic policy dictated by the Federal Reserve's Federal funds rate.
This document contains contact information for several individuals and organizations. It also includes information about a gaming tournament being hosted, with rules and invitation for clans to participate. Addresses and dates are provided for some locations.
Fish Philosophy
It's all about the four practices which we can perform in our daily lives to achieve success and to move towards humanity.
Choose your attitude.
Play.
Make their day.
Be there.
It's a book written by Stephen Lundin, Harry Paul and John Christensen.
The document provides the results of a personal IQ test, with the respondent scoring 27-30/30, indicating an "excellent" personal financial IQ. It then outlines 11 elements of personal finance, including discovering your comparative advantage, being entrepreneurial, budgeting, financing purchases appropriately, avoiding credit card debt, buying used goods, emergency savings, investing for compound interest, diversifying investments, investing in index funds, and being wary of high-risk investment schemes.
This document provides advice on managing personal finances and saving money for the future. It discusses setting financial goals and savings targets. It emphasizes tracking spending to identify areas where money can be saved, such as by cutting unnecessary expenses. The document then outlines steps to create a budget and savings plan, including determining how much to save each month to meet goals. It also discusses choosing a savings account and tips for maintaining financial health long-term, such as paying off debts, saving a portion of income, and building an emergency fund. The overall message is that saving even small amounts regularly can help ensure financial stability and make achieving life goals possible.
How to write emails that sell! - Ben Keighley | Routes4Media.comRoutes 4 Media
Billions of marketing emails hit inboxes every day, yet just 1% make money. Here I dive into how you can become part of that 1%!
This is from a recent talk at the Festival of Enterprise 2019 at the NEC in the UK. Should you require more information, please do reach out - https://www.routes4media.com
YipDeals is a service that offers 50% off deals at local restaurants, salons, and other businesses. Users share the deals with friends and family via email, Facebook, or Twitter. YipDeals partners with schools, churches, and charities, donating 12% of every deal sold to the organization. As an example, a deal for Palio Restaurant in Leesburg, VA sold 303 vouchers in 4 days, earning a local school $681.75. Schools benefit from fundraising without direct selling, as YipDeals handles the transactions. A school could potentially raise over $10,000 annually through monthly deals. Local businesses are also eager to partner as a way to attract new customers.
7 Customer Appreciation Ideas Small Businesses Can Actually UseCustomericare
We've been looking for cool and original ways to thank customers for their loyalty. After reading hundreds of posts and interviewing Robin from the Thank Tank (thethanktank.com). We put together a list of 7 (+ a bonus one) customer appreciation ideas to help your small business stand out without spending hundreds of dollars.
This document promotes a multi-level marketing company called ZamZuu that allows people to earn commissions by shopping online and referring others. It describes ZamZuu as an e-commerce business solution that gives people access to hundreds of online stores with the opportunity to earn money from customer purchases and by building a network of referrals. The company aims to make online shopping and travel booking more affordable for customers while providing significant income potential for those who join and develop their own business through the ZamZuu platform.
The group planned a charity drive to raise money for City Revival Boys Home by selling coconut jellies, coconut drinks, and homemade cookies. Their objectives were to raise RM4000 for the orphanage to buy football equipment. They analyzed potential customers, competitors, and promoted their products through social media and by visiting other schools. The main competitors sold drinks like Arizona and herbal jelly. The group promoted their products through discounts and sampling. They analyzed results to determine the best sellers and improve for next time. Overall, the charity drive was a success in meeting their fundraising goal through teamwork and communication.
Similar to Toys R Us Final Presentation on Boosting Sales and Morale (20)
Toys R Us Final Presentation on Boosting Sales and Morale
1.
2. • I recently completed my fourth year at the
University of Oregon.
• I am a double major in Psychology and General
Social Sciences with emphasis on Business and
Economics.
• My retail experience dates back to 2007, when I
first worked for Fred Meyer then followed by
Hollywood Video and Regal Cinemas in 2008.
• Fun Fact: I grew up playing in the Pokémon
leagues held by Toys “R” Us when I was 10
years old.
4. • Guest Service at Toys “R” Us is influenced by the GSL
process.
• Expanding the Guest Service Leader Role to more
team members in the store positively impacts guest
service.
7. Instant Credit
- Are you signed up for our Rewards Program, and are you going to take
advantage of your rewards points today?
If Yes
Great, now let me show you how you can double those rewards points by 2 to 4
by simply signing up for our brand new R Us . Credit card and you will start
earning 4 points for every dollar you spend. So for every $125 in qualitifying
purchases, you will receive $5 in Reward Dollars back, That will add up fast and
by the way you will be saving 10% on these great items you are purchasing today
with an all day shopping pass.
If No….
Ok, so let me show you how you can start earning 4 points for every dollar you
spend going forward with out exciding new R us Credit Card. You will earn 4
points for every dollar spend so each $125 in purchases will earn you an
additonal $5 in rewards dollars. They don’t expire, so you can continue to earn
them and spend when you need them. And. You will save 10% with an all day
shopping pass today. Let’s get started on that application., it is very fast and
easy.
8. BEM
• For every item with a battery, electrical or mechanical
movement., always say:
• Good news, that item qualifies for a our accidental
damage and replacement plan. If it breaks though normal
wear and tear which includes kids playing with and
breaking toys, it can be replaced with a simple phone call.
You will receive a replacement plan gift card in the mail
and it will only costs pennies a day.
11. Alex’s Lemonade Children’s Caner
Fundraiser
• Alex’s Lemonade Stand has turned into……..
• Alex’s Children Cancer Fundraiser
• Help children and their families dealing with childhood
cancer.
12. Angie/Children’s Cancer Fundraising
• With the ending of Alex’s Lemonade for the year, I
would like to call out Angie at my store for her
unbelievable effort raising money for Alex’s Lemonade
Stand. For the 2 month run Angie raised $3374. Her daily
positive attitude and great interactions with the guests is
what led to her success. That and the fact that she totally
believes everything she is saying. I would also like to
recognize the rest of the team in Salem for their
outstanding efforts. We raised $8970, 6th in the nation.
Outstanding effort by our team.
• Btw…. Angie’s total was more than 6 stores in the
district. Just thought I would throw that out there.
Through my previous retail experiences, I believe that Toys “R” Us has done a phenomenal job w promoting their guest service. The differences between working here at Toys R Us and other retail stores was the emphasis on guest service. One of the things I noticed is that great guest service ties in with great employee morale. The happier the employees are, the better the guest service can be.
Through my observations in the Salem side by side store and my home store in Eugene, I immediately noticed the differences on how the GSL was being handled. Instead of using a formal structure of keeping one person in charge of the sales floor GSL process for a shift, at my store everyone is scheduled for at least one hour in having the opportunity to handle a GSL shift. This allows every team member to become more engage on the sales floor. This in turn can lead to improvement in product knowledge and better awareness of product location. More importantly, allowing opportunities for team members to GSL creates more guest interactions. This should lead to better metrics such as instant credits and higher GSAT scores.
Greet and Assist being #1 in the nation.
The GSL process can help focus team members on the best ways to present various selling metrics. The GSL process can help team members become more comfortable when assisting guests on the floor and make the selling process more meaningful to them.
(scripts)
Some of the examples that our district has the GSLs working on are scripts which allows team members to gain confidence in presenting selling metrics. Selling metrics such as SOS, examples include SOS, focus on simple phrase that makes it easy for team members to suggest online sales options to customers.
- phrase we use, let me check our inventory for you
Other examples includes instant credit, using scripts to help mentor team members to become successful in getting guests to sign up.
- Are you signed up for our Rewards Program, and are you going to take advantage of your rewards points today?
If Yes
Great, now let me show you how you can double those rewards points by 2 to 4 by simply signing up for our brand new R Us Credit card and you will start earning 4 points for every dollar you spend. So for every $125 in qualitifying purchases, you will receive $5 in Reward Dollars back, That will add up fast and by the way you will be saving 10% on these great items you are purchasing today with an all day shopping pass.
If No….
Ok, so let me show you how you can start earning 4 points for evey dollar you spend going forward with out exciding new R us Credit Card. You will earn 4 points for every dollar spend so each $125 in purchases will earn you an additonal $5 in rewards dollars. They don’t expire, so you can continue to earn them and spend when you need them. And. You will save 10% with an all day shopping pass today. Let’s get started on that application., it is very fast and easy.
Promoting of BEM (BPP), which our district can improve on (mention about Eugene’s success)
- promoting BEM as an easy phrase to help cashiers remember to sell buyer protections with every qualifiying item, which is Battery, Electrical and Mechanical. My district is not the best in BPP, but we are working hard on BEM in order to achive great results.
#1 in the nation in Promotion events such as toys for tots, Alex’s lemonade stand and etc.
Selling metrics such as SOS focus on simple phrase that makes it easy for team members to suggest online sales options to customers. The phrase let me check our inventory for you reminds the team member to walk the customer to a workstation and look up online options for merchandise assortments. All team members have to be comfortable with the follow up and know how to access SOS on the workstation
When I shadowed in Salem, I thought
Promoting BPP and BEM,
Which our district can improve on buyer protection, the stores I was in are doing an outstanding on promoting BEM as a tool to sell buyer protections.
The two stores do this by using BEM and the phrase on my slide to as a tool to help cashiers remember to sell buyer protections with every qualifying item, which is Battery, Electrical and Mechanical. My district is not the best in BPP, but we are working hard on BEM in order to acheive great results.
Toys for Tots, Alex’s Lemonade Stand, etc.
Individual performances using Angie as one example.
Angie is a STAR team member in Salem, Oregon. She leads the store in guest service and selling metrics productivity in most if not all areas. She is a sort of cult hero in our district.
During my observation with Angie from the Salem, I noticed how her positive energy helped the flow of the transaction with her guest. At first she offered the guest for a rewards sign up. Even after the guest decline, Angie was persistent in following the script and went into a well detail explanation of credit, buyer protection, batteries and then Alex’s Lemonade Children’s Cancer Fund. For her effort and persistence, the guest ended up making a $5 donation towards Alex’s Lemonade. That was not typical as often as she gets a lot more and has been known to get as much as $300 from a single customer in donations.
Phrases connecting to childhood cancer as opposed a Lemon stand. (which in reality she did create her own lemonade stand and raised $216 in a span of 3 days) Children’s Cancer Fundraiser, connections
This is some recognition that Angie received from her store and the district for obtaining more dollar donations like herself than some ENTIRE store teams. In facts, Angie actually topped my store and 5 others in our district.
This is a picture of the Salem store’s individual store contest recognition for instant credits. Having the entire team buying into the thought process behind credit allows them to become motivated in pushing for instant credits.
This is an example of store tracking used by many stores in the district. It incorporates all of them various selling metrics and highlights individual performances. Comments and smiley faces are entered and no negative comments are ever used.
This store uses inspirational quotes to get the team pumped up and perform at the highest level in all selling metrics. Jay’s Wall
I had the opportunity to spend the time with Jeffery Cleveland, the district’s General Electric manager in Salem. What impressed him was how this store uses recognition to drive great results.
Management Team in this store (Salem) uses inspiration quotes along with recognition to make all selling processes fun and rewarding.
Key phrases, important point with each bulletin. A way to improve morale is to improve benefits and incentives for employees small way to keep people motivated, but also motivated!
Every store is focusing on team member engagement. In my store in Eugene, the team is taken a team member engagement survey and tried to make it meaningful on a daily basis with all team members. The store cant control pay and benefits, but they can control recognition and rewards. The team member engagement process that my store was using tries to make recognition and rewards real and meaningful to every team member in the store. Having better recognition will lead to better morale in the end. This image above shows one example of how recognition is presented in my store.
In summary, great morale leads to great results, great results leads to great recognition, great recognition leads to great morale and
The GSL process involving as many team members as possible, teaches simple phrases that help team members become succesful. That success should lead to great results, great results should lead to great recognition and great recognition should lead to great morale, great morale leads to motivated team members, and motivated team members always improves sales and margains.