The document provides etiquette guidelines for serving guests at a fine dining restaurant. It recommends serving women before men or children first if present. Food and drinks should be served from the left side of the guest using the server's left hand. Beverages should be served from the right side using the right hand. All guests' food should be served at the same time and dirty plates should only be removed once all guests have finished eating. Dishes should be cleared from the right side of the guest using the right hand.
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Various linen and their uses, types of crockery and their uses
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Category of Food Service Equipment with examples, Types of dining room furniture, their sizes, and uses
Various linen and their uses, types of crockery and their uses
Parts and types of glassware, their sizes, and uses
Meaning of cutlery, flatware, and hollowware with examples
Special service equipment and their uses
Sequence of service is referred to as the order in which a waiter provides service to guests from the time the guest enters the restaurant to the time he leaves the restaurant.
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16. Serve women before men.
In a company of men and women,
the latter should be served first. An
exception would be in the presence
of children. In this case, the children
would have to be served first,
followed by the women and lastly,
the men.
19. Serve food from the left side of the guest
with the service person’s left hand
This is done to avoid putting the service
person in an awkward position.
Serving with right hand may cause
unwanted situation like blocking guest’s face
or hitting guest with an object.
20. With this rule comes another rule that
service should proceed in a clockwise direction
for ease of movement and efficiency on the
part of the service person.
21.
22. Serve Beverages from the guest’s rigth with
the service person’s right hand.
Since majority of the people are right-
handed, it is only logical to serve drinks
on the right side of the guest.
The service person must know how to
adjust with the left-handed guests.
23. Alcoholic beverages should be
placed on a cocktail napkin placed in
front of the guest.
To properly serve water, pour
water using the right hand with the
left hand folded behind the back.
25. Bring all of the guests’ food at
the same time
All food orders within a table
should be served at the same time.
The manager should devise means
for the guests to be served at the
same time.
27. Remove dirty Plates only when the
guests are finished with their meal.
Excellent service is synonymous to
a high regard for guests.
Showing courtesy by waiting for the
all the guests to finish their meals
before cleaning up is only imperative.
28.
29. Never scrape or stack dirty dishes on
the guests’ table.
As in the previous item, this act also
reflects disrespect to guests.
Service person should be trained to
clear and clean soiled dishes and
silverware the proper way as will be
discussed in the next item.
32. Clear dirty dishes from the right side of
the guest with the service person’s right
hand.
The proper way to remove dishes
from the table is to first remove the
dirty silverware with the right hand, to
be transferred to the left hand,
followed by the dirty plate in the same
manner, moving in a clockwise
direction.