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PROPER STRESS AND INTONATION
Dinner with MR. PACMAN
A TABLE FOR ONE
PLEASE.
YES SIR.
RIGHT THIS WAY.
DINNER FOR THIS EVENING?WHAT DO YOU WANT FOR
THEN I WANT A NICE STEAK.
HOW DO YOU WANT YOUR STEAKS?
I LIKE MINE,
RARE.
WHAT DO YOU WANT TO DRINK, SIR?
PLEASE BRING ME A TEA,
WAITER
PLEASE BRING THE CHECK.
AFTER EATING
THAT
ENDS
OUR
STORY
FINE DINING RESTAURANT
Serve women before men.
In a company of men and women,
the latter should be served first. An
exception would be in the presence
of children. In this case, the children
would have to be served first,
followed by the women and lastly,
the men.
A B
Serve food from the left side of the guest
with the service person’s left hand
This is done to avoid putting the service
person in an awkward position.
Serving with right hand may cause
unwanted situation like blocking guest’s face
or hitting guest with an object.
With this rule comes another rule that
service should proceed in a clockwise direction
for ease of movement and efficiency on the
part of the service person.
Serve Beverages from the guest’s rigth with
the service person’s right hand.
Since majority of the people are right-
handed, it is only logical to serve drinks
on the right side of the guest.
The service person must know how to
adjust with the left-handed guests.
Alcoholic beverages should be
placed on a cocktail napkin placed in
front of the guest.
To properly serve water, pour
water using the right hand with the
left hand folded behind the back.
PROPER SERVING POSITION
He Brings all of the guests’ food at the same
time
Bring all of the guests’ food at
the same time
All food orders within a table
should be served at the same time.
The manager should devise means
for the guests to be served at the
same time.
He waits until the guest finished his meal
Remove dirty Plates only when the
guests are finished with their meal.
Excellent service is synonymous to
a high regard for guests.
Showing courtesy by waiting for the
all the guests to finish their meals
before cleaning up is only imperative.
Never scrape or stack dirty dishes on
the guests’ table.
As in the previous item, this act also
reflects disrespect to guests.
Service person should be trained to
clear and clean soiled dishes and
silverware the proper way as will be
discussed in the next item.
LEFT RIGHT
Clear dirty dishes from the right side of
the guest with the service person’s right
hand.
The proper way to remove dishes
from the table is to first remove the
dirty silverware with the right hand, to
be transferred to the left hand,
followed by the dirty plate in the same
manner, moving in a clockwise
direction.
Are there any questions
7 rules of service

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7 rules of service

  • 1.
  • 2.
  • 3.
  • 4.
  • 5. PROPER STRESS AND INTONATION Dinner with MR. PACMAN A TABLE FOR ONE PLEASE.
  • 6. YES SIR. RIGHT THIS WAY. DINNER FOR THIS EVENING?WHAT DO YOU WANT FOR
  • 7. THEN I WANT A NICE STEAK.
  • 8. HOW DO YOU WANT YOUR STEAKS?
  • 10. WHAT DO YOU WANT TO DRINK, SIR?
  • 11. PLEASE BRING ME A TEA, WAITER PLEASE BRING THE CHECK. AFTER EATING
  • 14.
  • 15.
  • 16. Serve women before men. In a company of men and women, the latter should be served first. An exception would be in the presence of children. In this case, the children would have to be served first, followed by the women and lastly, the men.
  • 17. A B
  • 18.
  • 19. Serve food from the left side of the guest with the service person’s left hand This is done to avoid putting the service person in an awkward position. Serving with right hand may cause unwanted situation like blocking guest’s face or hitting guest with an object.
  • 20. With this rule comes another rule that service should proceed in a clockwise direction for ease of movement and efficiency on the part of the service person.
  • 21.
  • 22. Serve Beverages from the guest’s rigth with the service person’s right hand. Since majority of the people are right- handed, it is only logical to serve drinks on the right side of the guest. The service person must know how to adjust with the left-handed guests.
  • 23. Alcoholic beverages should be placed on a cocktail napkin placed in front of the guest. To properly serve water, pour water using the right hand with the left hand folded behind the back.
  • 24. PROPER SERVING POSITION He Brings all of the guests’ food at the same time
  • 25. Bring all of the guests’ food at the same time All food orders within a table should be served at the same time. The manager should devise means for the guests to be served at the same time.
  • 26. He waits until the guest finished his meal
  • 27. Remove dirty Plates only when the guests are finished with their meal. Excellent service is synonymous to a high regard for guests. Showing courtesy by waiting for the all the guests to finish their meals before cleaning up is only imperative.
  • 28.
  • 29. Never scrape or stack dirty dishes on the guests’ table. As in the previous item, this act also reflects disrespect to guests. Service person should be trained to clear and clean soiled dishes and silverware the proper way as will be discussed in the next item.
  • 30.
  • 32. Clear dirty dishes from the right side of the guest with the service person’s right hand. The proper way to remove dishes from the table is to first remove the dirty silverware with the right hand, to be transferred to the left hand, followed by the dirty plate in the same manner, moving in a clockwise direction.
  • 33. Are there any questions