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Top 7 influential strategies
For those who want to impact for
the better….
Or for the worst…
www.iqe.be influence for trainers speakers coaches 1
Top 7 influential strategies…
1. Instincts
2. Power of stories
3. Brain tricks
4. Need to belong4. Need to belong
5. Desire of mastery
6. Power of habits
7. Carrot & the stick
31/08/2016 2
1-INSTINCTS
www.iqe.be 1
influence for trainers speakers
coaches
Fear
• grab attention
– show dangerous events
• triggers action immediately
• remember you?• remember you?
– pictures/word inspire fear
• of loss
– more motivation
– avoid trying something new
www.iqe.be influence for trainers speakers coaches
Moods
• up
– will try something new easily
• bad
– avoid to try something new– avoid to try something new
www.iqe.be influence for trainers speakers coaches
Control
• give choices
– limit to 3 (max 4)
www.iqe.be influence for trainers speakers coaches
Feeling Save
• helps to do somehting new
www.iqe.be influence for trainers speakers coaches
Chemicals released
• dopamine
– wanting
– searching
– stronger then endorfine
– released after consumption of little bit of info– released after consumption of little bit of info
• BREAKS!
– stimulated by unexpected things happening
• e.g.. warning for email
– USE
• make stimulus unpredictable and use Sensory
channels (VAKS)
www.iqe.be influence for trainers speakers coaches
Chemicals released
• endorfine
– liking
– satisfaction
www.iqe.be influence for trainers speakers coaches 9
When you change your audience "persona",When you change your audience "persona",
they will change their behavior
2-POWER OF STORIES
www.iqe.be 2
influence for trainers speakers
coaches
Power of stories
– persona=identity
• use persona , your audience is most
willing to connect to
• introduce a small crack in existing persona
www.iqe.be influence for trainers speakers coaches
• introduce a small crack in existing persona
– e.g.; once you go Mac, you never go back
3-TRICKS OF THE MIND
www.iqe.be 3
influence for trainers speakers
coaches
Lazy brain has 2 - systems
• System 1
– automatic
– fast
– tries to jump in first
– easy
www.iqe.be influence for trainers speakers coaches
– easy
– intuitive
– best guess
– looks for what= normal
• System 2
– effortful
– slow
– pupils dilate
System 1
• use Simple+familiar= good and true
• Familiar= good + true
• Familiar = more likely to occur
– e.g.. Yesterday customer said... and cashier
www.iqe.be influence for trainers speakers coaches
– e.g.. Yesterday customer said... and cashier
did...
– Give examples of what occurred recently
• overestimation of likelihood
if you want yes make it easy
www.iqe.be influence for trainers speakers coaches 15
If you want people to think…
make decision making difficultmake decision making difficult
www.iqe.be influence for trainers speakers coaches 16
Priming
• e.g.. Suitcase
– P...CK
– PACK
• Hockey
– P..CK– P..CK
– PUCK
• when you want people to anchor with high
number, Give high number
• when you want people to anchor with low number,
give low number
• target narrow, use very specific number
www.iqe.be influence for trainers speakers coaches
confirmation bias
• focus on what they believe
www.iqe.be influence for trainers speakers coaches
Uncertainty & Ambiguity
• to propel to action, use uncertainty &
ambiguity
• to make uncertainty & ambiguity to go
away, provide easy solutionaway, provide easy solution
www.iqe.be influence for trainers speakers coaches
4-NEED TO BELONG
www.iqe.be 4
influence for trainers speakers
coaches
Need to belong
• let them feel connected
– use laughter to bond
• when asking, use nouns to invoke identity
rather then verbs
– Are you a learner<> do you learn– Are you a learner<> do you learn
– Subtopic
• to get people to do something, be passionate
about what you aks
• to get people to do something, show others
are already doing it
www.iqe.be influence for trainers speakers coaches
5-DESIRE FOR MASTERY
www.iqe.be 5
influence for trainers speakers
coaches
Desire for mastery
• Reward unexpectedly
• linked with dopamine
– curiousity lets us servive
– better for long run motivation– better for long run motivation
• uses intrinsic motivation
www.iqe.be influence for trainers speakers coaches
6- POWER OF
HABITS
www.iqe.be 6
influence for trainers speakers
coaches
Habits
• install new habits using cues and reward
– break desired habit in small steps
– make it as easy as possible
– No decission making required except to start– No decission making required except to start
– anchor on existing habit
www.iqe.be influence for trainers speakers coaches 25
7 - CARROTS AND STICKS
www.iqe.be 7
influence for trainers speakers
coaches
New behavior
• solution
– continuous reinforcement
www.iqe.be influence for trainers speakers coaches
Stick behavior?
• solution
– variable ratio scheme ( sometimes after x,
times, then after y times)
• employee does not know when rewarded• employee does not know when rewarded
www.iqe.be influence for trainers speakers coaches
Stable behavior quality
• Quality job regularly
• Not necessary a lot
• Solution
– variable interval in time ( sometimes after 1– variable interval in time ( sometimes after 1
minute, then after 50 hours, etc…)
www.iqe.be influence for trainers speakers coaches
Burst of behavior
• fixed ratio
– e.g.. Frequent buyer card for 12 coffee's with
2 stamps already on it
– more motivated when you show what is left– more motivated when you show what is left
– not effective for getting consistent behavior
• People are more attracted by goal, when
reaching the end
– e.g./ You smell your stable?
www.iqe.be influence for trainers speakers coaches
Carrots
• money
• food
• tickets for concerts
• jewelry
• clothes• clothes
• praise
• appreciation
• attention
• autonomy
• social interaction
www.iqe.be influence for trainers speakers coaches
Rewards
• immediately after behavior
• AFTER!
www.iqe.be influence for trainers speakers coaches
Eric Van Camp
Results Soft Skills Trainer
Reinforcer
Coach
Facilitator
Soft Skills | Leadership | Reinforcement
31/08/2016 33
Soft Skills | Leadership | Reinforcement

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Top 7 influential strategies

  • 1. Top 7 influential strategies For those who want to impact for the better…. Or for the worst… www.iqe.be influence for trainers speakers coaches 1
  • 2. Top 7 influential strategies… 1. Instincts 2. Power of stories 3. Brain tricks 4. Need to belong4. Need to belong 5. Desire of mastery 6. Power of habits 7. Carrot & the stick 31/08/2016 2
  • 3. 1-INSTINCTS www.iqe.be 1 influence for trainers speakers coaches
  • 4. Fear • grab attention – show dangerous events • triggers action immediately • remember you?• remember you? – pictures/word inspire fear • of loss – more motivation – avoid trying something new www.iqe.be influence for trainers speakers coaches
  • 5. Moods • up – will try something new easily • bad – avoid to try something new– avoid to try something new www.iqe.be influence for trainers speakers coaches
  • 6. Control • give choices – limit to 3 (max 4) www.iqe.be influence for trainers speakers coaches
  • 7. Feeling Save • helps to do somehting new www.iqe.be influence for trainers speakers coaches
  • 8. Chemicals released • dopamine – wanting – searching – stronger then endorfine – released after consumption of little bit of info– released after consumption of little bit of info • BREAKS! – stimulated by unexpected things happening • e.g.. warning for email – USE • make stimulus unpredictable and use Sensory channels (VAKS) www.iqe.be influence for trainers speakers coaches
  • 9. Chemicals released • endorfine – liking – satisfaction www.iqe.be influence for trainers speakers coaches 9
  • 10. When you change your audience "persona",When you change your audience "persona", they will change their behavior 2-POWER OF STORIES www.iqe.be 2 influence for trainers speakers coaches
  • 11. Power of stories – persona=identity • use persona , your audience is most willing to connect to • introduce a small crack in existing persona www.iqe.be influence for trainers speakers coaches • introduce a small crack in existing persona – e.g.; once you go Mac, you never go back
  • 12. 3-TRICKS OF THE MIND www.iqe.be 3 influence for trainers speakers coaches
  • 13. Lazy brain has 2 - systems • System 1 – automatic – fast – tries to jump in first – easy www.iqe.be influence for trainers speakers coaches – easy – intuitive – best guess – looks for what= normal • System 2 – effortful – slow – pupils dilate
  • 14. System 1 • use Simple+familiar= good and true • Familiar= good + true • Familiar = more likely to occur – e.g.. Yesterday customer said... and cashier www.iqe.be influence for trainers speakers coaches – e.g.. Yesterday customer said... and cashier did... – Give examples of what occurred recently • overestimation of likelihood
  • 15. if you want yes make it easy www.iqe.be influence for trainers speakers coaches 15
  • 16. If you want people to think… make decision making difficultmake decision making difficult www.iqe.be influence for trainers speakers coaches 16
  • 17. Priming • e.g.. Suitcase – P...CK – PACK • Hockey – P..CK– P..CK – PUCK • when you want people to anchor with high number, Give high number • when you want people to anchor with low number, give low number • target narrow, use very specific number www.iqe.be influence for trainers speakers coaches
  • 18. confirmation bias • focus on what they believe www.iqe.be influence for trainers speakers coaches
  • 19. Uncertainty & Ambiguity • to propel to action, use uncertainty & ambiguity • to make uncertainty & ambiguity to go away, provide easy solutionaway, provide easy solution www.iqe.be influence for trainers speakers coaches
  • 20. 4-NEED TO BELONG www.iqe.be 4 influence for trainers speakers coaches
  • 21. Need to belong • let them feel connected – use laughter to bond • when asking, use nouns to invoke identity rather then verbs – Are you a learner<> do you learn– Are you a learner<> do you learn – Subtopic • to get people to do something, be passionate about what you aks • to get people to do something, show others are already doing it www.iqe.be influence for trainers speakers coaches
  • 22. 5-DESIRE FOR MASTERY www.iqe.be 5 influence for trainers speakers coaches
  • 23. Desire for mastery • Reward unexpectedly • linked with dopamine – curiousity lets us servive – better for long run motivation– better for long run motivation • uses intrinsic motivation www.iqe.be influence for trainers speakers coaches
  • 24. 6- POWER OF HABITS www.iqe.be 6 influence for trainers speakers coaches
  • 25. Habits • install new habits using cues and reward – break desired habit in small steps – make it as easy as possible – No decission making required except to start– No decission making required except to start – anchor on existing habit www.iqe.be influence for trainers speakers coaches 25
  • 26. 7 - CARROTS AND STICKS www.iqe.be 7 influence for trainers speakers coaches
  • 27. New behavior • solution – continuous reinforcement www.iqe.be influence for trainers speakers coaches
  • 28. Stick behavior? • solution – variable ratio scheme ( sometimes after x, times, then after y times) • employee does not know when rewarded• employee does not know when rewarded www.iqe.be influence for trainers speakers coaches
  • 29. Stable behavior quality • Quality job regularly • Not necessary a lot • Solution – variable interval in time ( sometimes after 1– variable interval in time ( sometimes after 1 minute, then after 50 hours, etc…) www.iqe.be influence for trainers speakers coaches
  • 30. Burst of behavior • fixed ratio – e.g.. Frequent buyer card for 12 coffee's with 2 stamps already on it – more motivated when you show what is left– more motivated when you show what is left – not effective for getting consistent behavior • People are more attracted by goal, when reaching the end – e.g./ You smell your stable? www.iqe.be influence for trainers speakers coaches
  • 31. Carrots • money • food • tickets for concerts • jewelry • clothes• clothes • praise • appreciation • attention • autonomy • social interaction www.iqe.be influence for trainers speakers coaches
  • 32. Rewards • immediately after behavior • AFTER! www.iqe.be influence for trainers speakers coaches
  • 33. Eric Van Camp Results Soft Skills Trainer Reinforcer Coach Facilitator Soft Skills | Leadership | Reinforcement 31/08/2016 33 Soft Skills | Leadership | Reinforcement