This document describes three key tools used in coaching: 1) a learner's storyboard, 2) a 5-question card used by the coach to guide discussion, and 3) a PDCA cycles record used by the learner to document iterative experiments. The 5-question card prompts setting a target condition and discussing obstacles. The PDCA record is used to rapidly test changes through small steps, with the learner proposing a step, expected result, and learning on alternating rows.

1. •
Learner's
Storyboard
•
5-­‐Ques4on
Card
(coach)
•
PDCA
Cycles
Record
(learner)
This
file
contains
three
key
tools:

3. 1) What is the Target Condition?
2) What is the Actual Condition now?
--------(Turn Card Over)--------------------->
3) What Obstacles do you think are preventing
you from reaching the target condition?
Which *one* are you addressing now?
4) What is your Next Step? (next PDCA /
experiment) What do you expect?
5) When can we go and see what we
Have Learned from taking that step?
The Five Questions
*You!ll often work on the same obstacle for several PDCA cycles
1) What is the Target Condition?
2) What is the Actual Condition now?
--------(Turn Card Over)--------------------->
3) What Obstacles do you think are preventing
you from reaching the target condition?
Which *one* are you addressing now?
4) What is your Next Step? (next PDCA /
experiment) What do you expect?
5) When can we go and see what we
Have Learned from taking that step?
The Five Questions
*You!ll often work on the same obstacle for several PDCA cycles
1) What is the Target Condition?
2) What is the Actual Condition now?
--------(Turn Card Over)--------------------->
3) What Obstacles do you think are preventing
you from reaching the target condition?
Which *one* are you addressing now?
4) What is your Next Step? (next PDCA /
experiment) What do you expect?
5) When can we go and see what we
Have Learned from taking that step?
The Five Questions
*You!ll often work on the same obstacle for several PDCA cycles
1) What is the Target Condition?
2) What is the Actual Condition now?
--------(Turn Card Over)--------------------->
3) What Obstacles do you think are preventing
you from reaching the target condition?
Which *one* are you addressing now?
4) What is your Next Step? (next PDCA /
experiment) What do you expect?
5) When can we go and see what we
Have Learned from taking that step?
The Five Questions
*You!ll often work on the same obstacle for several PDCA cycles
Front
of
card
COACHINGKATA
COACHINGKATA
COACHINGKATA
COACHINGKATA

4. Back
of
card
Reflect on the Last Step Taken
Because you don!t actually know
what the result of a step will be!
------------------------------>
Return
Reflect on the Last Step Taken
Because you don!t actually know
what the result of a step will be!
------------------------------>
Return
Reflect on the Last Step Taken
Because you don!t actually know
what the result of a step will be!
------------------------------>
Return
Reflect on the Last Step Taken
Because you don!t actually know
what the result of a step will be!
1) What was your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?
------------------------------>
Return
1) What was your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?
1) What was your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?
1) What was your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?

5. Step Result What We Learned
What do you
expect?
Observe
closely
PDCA CYCLES RECORD
Date:
Process:
Process
Metric
(Each row = one experiment)

6. Before the 1st coaching
cycle the learner proposes
the 1st step and what s/he
expects, on the Left Side
of the form
1
2
1 Once a step or
experiment is completed,
the learner fills in Result
and What We Learned, on
the Right Side of the form2 Based on what was learned
in the last step, the learner
proposes the Next Step
and describes what s/he
Expects from that step, on
the Left Side of the form
The PDCA form is read left-to-right. Each row = one experiment.
The 1!2 pattern of the form repeats after each experiment.
Row 2 -->
Row 1 -->
How
to
use
the
PDCA
Cycles
Record

7. Rapid PDCA Cycles5-Question Coaching Dialog
The
Five
Coaching
Kata
Ques4ons
should
be
used
with
the
PDCA
Cycles
Record
Used
by
the
Coach
Used
by
the
Learner

8. ASK THE FIVE QUESTIONS AT EACH STEP
Current
Condition
Target
Condition
Learner
Coach