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Tool support for reflection in
the workplace in the context
of reflective learning cycles
Birgit R. Krogstie, NTNU
Michael Prilla, RUB




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The MIRROR Model of Computer
Supported Reflective Learning (CSRL)

▪ Accounts for the role of technology in reflective learning
  processes in the workplace
    ▪ Individual, collaborative and organizational level
▪ Supports development of CSRL solutions
    ▪ Analysis and design
▪ Version 1.0 June 2012; version 2.0 June 2014




 © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The CSRL model v1.0:
Learning cycle view




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The CSRL model v1.0: The more detailed process steps


                                                                     ▪ A generic reference
                                                                       model
                                                                     ▪ An instantiation:
                                                                        ▪ ..may show an actual
                                                                          (observed) process
                                                                        ▪ ..may show a desirable/
                                                                          recommended process
                                                                        ▪ ..may apply to a particular
                                                                          organization or a type of
                                                                          case or solution
                                                                        ▪ ..should include relevant
                                                                          steps




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Use of tools to support the reflection process:
(Data capturing + provision; scaffolding; simulation of work)




 © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
A procedure for applying the CSRL model to a
case of computer supported reflective learning



                                                                       Story/scenario of reflective
          1) Outline the story of
                                                                      learning (text, storyboard or
            reflective learning
                                                                          other representation)



         2) Identify the learning                                     Diagram(s) instantiating the
         cycles connecting work                                        learning cycle view of the
              and reflection                                                  CSRL Model


           3) For each reflective
                                                                      Diagram(s) instantiating the
          learning cycle, identify
                                                                     process steps view of the CSRL
            relevant reflection
                                                                      model, with tool categories
            steps and tool use



© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Case: Physicians learning to handle difficult
conversations with relatives of patients,
using the Talk Reflection app




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
A procedure for applying the CSRL model to a
case of computer supported reflective learning



                                                                       Story/scenario of reflective
          1) Outline the story of
                                                                      learning (text, storyboard or
            reflective learning
                                                                          other representation)



         2) Identify the learning                                     Diagram(s) instantiating the
         cycles connecting work                                        learning cycle view of the
              and reflection                                                  CSRL Model


           3) For each reflective
                                                                      Diagram(s) instantiating the
          learning cycle, identify
                                                                     process steps view of the CSRL
            relevant reflection
                                                                      model, with tool categories
            steps and tool use



© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
1) Outline the story of
      reflective learning




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
A procedure for applying the CSRL model to a
case of computer supported reflective learning



                                                                       Story/scenario of reflective
          1) Outline the story of
                                                                      learning (text, storyboard or
            reflective learning
                                                                          other representation)



         2) Identify the learning                                     Diagram(s) instantiating the
         cycles connecting work                                        learning cycle view of the
              and reflection                                                  CSRL Model


           3) For each reflective
                                                                      Diagram(s) instantiating the
          learning cycle, identify
                                                                     process steps view of the CSRL
            relevant reflection
                                                                      model, with tool categories
            steps and tool use



© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
2) Identify the learning
  cycles connecting work
       and reflection




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
A procedure for applying the CSRL model to a
case of computer supported reflective learning



                                                                       Story/scenario of reflective
          1) Outline the story of
                                                                      learning (text, storyboard or
            reflective learning
                                                                          other representation)



         2) Identify the learning                                     Diagram(s) instantiating the
         cycles connecting work                                        learning cycle view of the
              and reflection                                                  CSRL Model


           3) For each reflective
                                                                      Diagram(s) instantiating the
          learning cycle, identify
                                                                     process steps view of the CSRL
            relevant reflection
                                                                      model, with tool categories
            steps and tool use



© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
3) For each reflective                      Inner learning cycle: Detailed steps
   learning cycle, identify
     relevant reflection
     steps and tool use




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
3) For each reflective                        Inner learning cycle: tool use
   learning cycle, identify
     relevant reflection
     steps and tool use




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
3) For each reflective                       Inner learning cycle: examples of
   learning cycle, identify
     relevant reflection                         tool use
     steps and tool use




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
3) For each reflective
   learning cycle, identify                      Outer learning cycle
     relevant reflection
     steps and tool use




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
3) For each reflective                       Outer learning cycle: detailed steps
   learning cycle, identify
     relevant reflection                         and tool use
     steps and tool use




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
3) For each reflective                       Outer learning cycle: examples of
   learning cycle, identify
     relevant reflection                         tool use
     steps and tool use




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Evaluation of the model/procedure




▪ May 2012
▪ 7 groups, 5 organizations (MIRROR test beds), 24 participants
▪ Each group: developers and test bed representatives working
  together
▪ Focus: refined understanding of MIRROR cases and (re-)design of
  apps




 © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Key results from the evaluation




© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Modelling reflective learning cycles with the
CSRL model: Conclusions
▪ Using a story of reflective learning (with a persona) helps focus on
  user needs
    ▪ Need to cover relevant tool usage
    ▪ Several stories may be necessary, e.g. for different personas
▪ Systematic application of the cycle model helps make the
  transitions between work and reflection explicit.
▪ The modeling of tool usage supports a systematic walkthrough of
  what is supported by the tool and what might be supported
▪ Descriptive power
    ▪ Succinct/visual representation of tool use in context, grounded in theory of
      reflective learning
    ▪ Communication between developers and users should additionally be
      supported by concrete tools / rapid prototyping

© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Modelling reflective learning cycles with the
CSRL model: Challenges/further work
▪ Areas of further work
    ▪ Representing external factors impacting on the reflective
      process
    ▪ Systematic representation of knowledge development in the
      organizations, taking into account transitions between levels of
      learning (individual, team, organization)
    ▪ Representing concerted use of tools

    ▪ -> Instantiating with the MIRROR test bed cases: intended and
      actual use of MIRROR tools
    ▪ -> Refinement of the model + conceptual tools for its
      application (CSRL design guidelines)

© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

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Tool support for reflection in the workplace in the context of reflective learning cycles

  • 1. Tool support for reflection in the workplace in the context of reflective learning cycles Birgit R. Krogstie, NTNU Michael Prilla, RUB © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 2. The MIRROR Model of Computer Supported Reflective Learning (CSRL) ▪ Accounts for the role of technology in reflective learning processes in the workplace ▪ Individual, collaborative and organizational level ▪ Supports development of CSRL solutions ▪ Analysis and design ▪ Version 1.0 June 2012; version 2.0 June 2014 © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 3. The CSRL model v1.0: Learning cycle view © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 4. The CSRL model v1.0: The more detailed process steps ▪ A generic reference model ▪ An instantiation: ▪ ..may show an actual (observed) process ▪ ..may show a desirable/ recommended process ▪ ..may apply to a particular organization or a type of case or solution ▪ ..should include relevant steps © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 5. Use of tools to support the reflection process: (Data capturing + provision; scaffolding; simulation of work) © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 6. A procedure for applying the CSRL model to a case of computer supported reflective learning Story/scenario of reflective 1) Outline the story of learning (text, storyboard or reflective learning other representation) 2) Identify the learning Diagram(s) instantiating the cycles connecting work learning cycle view of the and reflection CSRL Model 3) For each reflective Diagram(s) instantiating the learning cycle, identify process steps view of the CSRL relevant reflection model, with tool categories steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 7. Case: Physicians learning to handle difficult conversations with relatives of patients, using the Talk Reflection app © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 8. A procedure for applying the CSRL model to a case of computer supported reflective learning Story/scenario of reflective 1) Outline the story of learning (text, storyboard or reflective learning other representation) 2) Identify the learning Diagram(s) instantiating the cycles connecting work learning cycle view of the and reflection CSRL Model 3) For each reflective Diagram(s) instantiating the learning cycle, identify process steps view of the CSRL relevant reflection model, with tool categories steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 9. 1) Outline the story of reflective learning © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 10. A procedure for applying the CSRL model to a case of computer supported reflective learning Story/scenario of reflective 1) Outline the story of learning (text, storyboard or reflective learning other representation) 2) Identify the learning Diagram(s) instantiating the cycles connecting work learning cycle view of the and reflection CSRL Model 3) For each reflective Diagram(s) instantiating the learning cycle, identify process steps view of the CSRL relevant reflection model, with tool categories steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 11. 2) Identify the learning cycles connecting work and reflection © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 12. A procedure for applying the CSRL model to a case of computer supported reflective learning Story/scenario of reflective 1) Outline the story of learning (text, storyboard or reflective learning other representation) 2) Identify the learning Diagram(s) instantiating the cycles connecting work learning cycle view of the and reflection CSRL Model 3) For each reflective Diagram(s) instantiating the learning cycle, identify process steps view of the CSRL relevant reflection model, with tool categories steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 13. 3) For each reflective Inner learning cycle: Detailed steps learning cycle, identify relevant reflection steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 14. 3) For each reflective Inner learning cycle: tool use learning cycle, identify relevant reflection steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 15. 3) For each reflective Inner learning cycle: examples of learning cycle, identify relevant reflection tool use steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 16. 3) For each reflective learning cycle, identify Outer learning cycle relevant reflection steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 17. 3) For each reflective Outer learning cycle: detailed steps learning cycle, identify relevant reflection and tool use steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 18. 3) For each reflective Outer learning cycle: examples of learning cycle, identify relevant reflection tool use steps and tool use © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 19. Evaluation of the model/procedure ▪ May 2012 ▪ 7 groups, 5 organizations (MIRROR test beds), 24 participants ▪ Each group: developers and test bed representatives working together ▪ Focus: refined understanding of MIRROR cases and (re-)design of apps © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 20. Key results from the evaluation © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 21. Modelling reflective learning cycles with the CSRL model: Conclusions ▪ Using a story of reflective learning (with a persona) helps focus on user needs ▪ Need to cover relevant tool usage ▪ Several stories may be necessary, e.g. for different personas ▪ Systematic application of the cycle model helps make the transitions between work and reflection explicit. ▪ The modeling of tool usage supports a systematic walkthrough of what is supported by the tool and what might be supported ▪ Descriptive power ▪ Succinct/visual representation of tool use in context, grounded in theory of reflective learning ▪ Communication between developers and users should additionally be supported by concrete tools / rapid prototyping © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • 22. Modelling reflective learning cycles with the CSRL model: Challenges/further work ▪ Areas of further work ▪ Representing external factors impacting on the reflective process ▪ Systematic representation of knowledge development in the organizations, taking into account transitions between levels of learning (individual, team, organization) ▪ Representing concerted use of tools ▪ -> Instantiating with the MIRROR test bed cases: intended and actual use of MIRROR tools ▪ -> Refinement of the model + conceptual tools for its application (CSRL design guidelines) © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

Editor's Notes

  1. Model with different levelsofabstraction. This is thetoplevel. Containingthe elements wewant to understand and support: activityonthework arena, reflectiononthatwork, and particularlythetransitionsbetweenthem (hence separate steps). Cycleitselfconsistenswithotherlearningcycles in theliteratureonlearing.
  2. Tasks in the i* modelsinformedtheselectionof a setofsteps for thereferencemodel
  3. Diagramoutlining a story ofreflectivelearning in a hospital. (Story designed to describetheuseof a tool in MIRROR, how it is intended to support reflectivelearing. E.g. describinguserrequirements! Could be storyboard). Case: doctor in a hospital documenting a conversationwiththe husband of a stroke patient. Individuallyreflecting, gettingcomments from his team, and recognizing a more general issuethat is broughtinto a bi-weeklymeeting and leads to changes in theworkroutines (e.g. organizaitonallevel)
  4. 2a) = capture data relevant to reconstruction of /reflection on work experience7b) = provide data relevant to the reconstruction of experience
  5. ..skipping the middle cycles for purposes of illustrating
  6. 6b) = provide data on related experiences10b) = capture reflection outcomes