1. AMY COVOLO
12 Esperance Ave
BLACKS BEACH QLD 4740
Phone: 0748623099 / 0438845620
Education:
Completed high School - Home Hill High School
Tafe - CERT.1,2,3In office Administration
Work History:
CURRENT:
Currently I am studying Certificate 4 in Business (Externally), with modules
including: Work Place Health and Safety covering: research, creating and
implementing policies and procedures. ComplexDocuments:including Macro’s,
Mail Merge with conditional statements as well as Templates and Forms.
EstablishWork networks, Prioritising work loads, Meeting Organisation and
Coordinate business resources.
2003 - 2006
Harvey Norman - Sales (Electrical -appliances)
My duties here included and were not restricted to: Customer Service, Cash
handle, End of day balancing, Stockcontrol(purchasing and returns) as well as
learning about new and upcoming products and general sales duties.
2000 - 2004
Burdekin Flexible Support
Support Worker
Working with children with disabilities, Teaching them everyday skills such as
personal hygiene, cooking as well as physical activities and the value of money..
1998 - 2001 and 1996 - 1997

2. Horizon personnel Inc.
Admin. Assistant
General Administrative duties including: banking and payroll, meeting
preparations including financial statements, correspondence, agendas and client
statistics report. Quality control as well as client liaison and working with people
with a disability.
REFERENCES:
Horizon Personnel Burdekin Flexible Support
Berice Caspaney Sandy Hansen
Retired Moved Away
Harvey Norman Harvey Norman - 2IC
Melissa Steel Graham Boxall
47833188 Reference Letter
INTERESTS
I like walking, listening to music and meeting new people

3. 101 Queen St
AYR QLD 4807
Ph: 4783 4460
4790 4600
11 January 2010
To whom it may concern:
Amy Covolo worked for me for 3 years. She is an exceptional Sales Manager.
When Amy asked me if I would write a letter of recommendation for her, I
didn't hesitate. This letter was easy for me to write.
I highly recommend Amy to any company. She is well organized, dependable,
timely, trustworthy, and always brings a positive attitude to her work. Amy
works well in a team environment or independently. She is well liked by
everyone including our customers and suppliers.
Amy is not only a person of integrity, she is outstanding at her job and she
will be sadly missed. She worked under me at Harvey Norman - Ayr from 2003
to 2006 and left sole due to parenthood.
During her time with us, I could always depend on Amy to deliver. She is
energetic, accurate, fair minded, dependable, and mostly & importantly,
possesses a wonderful sense of humor.
I recall a time when one of our key customers was irate over an error we made
that resulted in a Sale. I assigned Amy to work through this with our
customer. Amy not only represented herself but Harvey Norman with utmost
integrity in resolving the issue. The client was very impressed and
complimentary of Amy. As a result, we still have this customer today.
I would hire her back in an instant if she was still available and whom ever
does will not regret the decision in hiring her, she will go above and beyond
for anyone.
Yours Sincerely,
Graham Boxall
2IC
Harvey Norman Electrical