The document discusses the future of the hospitality industry according to Tony Potter, President of Braveagle. Some key points:
1) International tourist arrivals are projected to grow significantly by 2030, reaching 1.8 billion arrivals per year, though emerging economic and environmental factors could impact projections.
2) Emerging economies will see faster tourism growth than advanced economies after 2015. By 2030, Europe's share of international arrivals is projected to decline while Asia/Pacific and other regions increase their shares.
3) Technologies like mobile services, self-check in, and biometric recognition will continue transforming the hospitality industry, but companies must focus on quality service over new technologies.
4)
Este documento resume la evolución de los sistemas operativos desde la década de 1940 hasta la actualidad. Los primeros sistemas operativos aparecieron en la década de 1950 para facilitar la interacción entre personas y computadoras. En las décadas siguientes, los sistemas operativos fueron desarrollándose para aprovechar mejor los recursos disponibles a través de técnicas como la multiprogramación, el tiempo compartido y los sistemas en tiempo real. En la década de 1980 surgieron sistemas operativos populares para computadoras person
The Top 15 Most Powerful Travel and Entertainment Brands of 2015Tenet Partners
With the busy summer travel season now in full swing, brand innovation and marketing consultancy Tenet Partners recently revealed its ranking of the Top 15 Most Powerful Travel and Entertainment Brands. The Walt Disney Company leads as the number #1 brand, with Hilton Hotels & Resorts and Marriott International taking the second and third place, respectively. These brands are ranked by a unique, quantitative measure called BrandPower. Based upon an annual U.S. survey of approximately ten thousand opinion elites and business decision makers, BrandPower is a weighted composite of two key metrics that contribute to a brand’s ability to drive long-term growth: Familiarity and Favorability. Familiarity measures awareness of the brand. Favorability is the perception of the brand (among those who are well aware of it), and is based upon three attributes that tie directly to future business performance: Overall Reputation, Perception of Management, and Investment Potential.
A PPT based on tourism and hospitality and the company chosen to describe the sector is Club Mahindra
A readymade PPT that can be delivered in the college.
Revised version of design, production, application and analysis of tblt march...Clara Clavijo Encalada
This research work emerged from the need to create a handbook for Hospitaity Students at the University of Cuenca since there is a lack of didatic material which will aid participants to acquire the target language to become embassadors of their home country and to provide useful information in the areas of Tourism, Hotel Industrty and Gastronomy.
The document appears to be an agenda for a business meeting covering the following topics: key issues/opportunities, industry analysis using Porter's Five Forces, financial analysis, potential alternatives, implementation plans, contingency plans, a summary, and a Q&A session. The key issues identified are brand differentiation, monitoring performance, customer personalization, and alignment/execution. A SWOT analysis is also included, identifying strengths, weaknesses, opportunities, and threats for the business.
The document provides information on conducting a SWOT analysis, including:
1) SWOT analysis involves analyzing internal strengths and weaknesses as well as external opportunities and threats. It is conducted in three steps - analyzing the internal and external environment, performing the analysis and documenting it, and preparing action plans.
2) The analysis should involve brainstorming with selected contributors to identify the key strengths, weaknesses, opportunities, and threats, then prioritizing the most important factors.
3) SWOT analysis can benefit strategic planning and decision-making but also has pitfalls like being subjective and missing strategic factors if not conducted carefully. Regular analysis is needed due to changing conditions.
Este documento resume la evolución de los sistemas operativos desde la década de 1940 hasta la actualidad. Los primeros sistemas operativos aparecieron en la década de 1950 para facilitar la interacción entre personas y computadoras. En las décadas siguientes, los sistemas operativos fueron desarrollándose para aprovechar mejor los recursos disponibles a través de técnicas como la multiprogramación, el tiempo compartido y los sistemas en tiempo real. En la década de 1980 surgieron sistemas operativos populares para computadoras person
The Top 15 Most Powerful Travel and Entertainment Brands of 2015Tenet Partners
With the busy summer travel season now in full swing, brand innovation and marketing consultancy Tenet Partners recently revealed its ranking of the Top 15 Most Powerful Travel and Entertainment Brands. The Walt Disney Company leads as the number #1 brand, with Hilton Hotels & Resorts and Marriott International taking the second and third place, respectively. These brands are ranked by a unique, quantitative measure called BrandPower. Based upon an annual U.S. survey of approximately ten thousand opinion elites and business decision makers, BrandPower is a weighted composite of two key metrics that contribute to a brand’s ability to drive long-term growth: Familiarity and Favorability. Familiarity measures awareness of the brand. Favorability is the perception of the brand (among those who are well aware of it), and is based upon three attributes that tie directly to future business performance: Overall Reputation, Perception of Management, and Investment Potential.
A PPT based on tourism and hospitality and the company chosen to describe the sector is Club Mahindra
A readymade PPT that can be delivered in the college.
Revised version of design, production, application and analysis of tblt march...Clara Clavijo Encalada
This research work emerged from the need to create a handbook for Hospitaity Students at the University of Cuenca since there is a lack of didatic material which will aid participants to acquire the target language to become embassadors of their home country and to provide useful information in the areas of Tourism, Hotel Industrty and Gastronomy.
The document appears to be an agenda for a business meeting covering the following topics: key issues/opportunities, industry analysis using Porter's Five Forces, financial analysis, potential alternatives, implementation plans, contingency plans, a summary, and a Q&A session. The key issues identified are brand differentiation, monitoring performance, customer personalization, and alignment/execution. A SWOT analysis is also included, identifying strengths, weaknesses, opportunities, and threats for the business.
The document provides information on conducting a SWOT analysis, including:
1) SWOT analysis involves analyzing internal strengths and weaknesses as well as external opportunities and threats. It is conducted in three steps - analyzing the internal and external environment, performing the analysis and documenting it, and preparing action plans.
2) The analysis should involve brainstorming with selected contributors to identify the key strengths, weaknesses, opportunities, and threats, then prioritizing the most important factors.
3) SWOT analysis can benefit strategic planning and decision-making but also has pitfalls like being subjective and missing strategic factors if not conducted carefully. Regular analysis is needed due to changing conditions.
The front office is the nerve center of the hotel and oversees key functions like check-in, bell services, and guest relations. It can be divided into 5 areas: reception, bell services, mail/information, concierge, and cashiers/night auditors. Room clerks maintain the room rack to track occupancy and availability, check reservations, and notify housekeeping and operators when guests check-out. The registration process categorizes guests as groups, reservations, or walk-ins. Other front office roles include doormen, bellmen, elevator operators, and mail/information clerks. Automation has been sought to improve efficiency of front office, reservation, and accounting functions.
- Rosewood is a luxury hotel management company headquartered in Dallas, Texas with 12 hotels worldwide.
- It utilizes a "sense of place" philosophy where each hotel's design reflects the local culture.
- A survey found low brand recognition among guests, employees, and travel agents. Most knew individual hotels but not the Rosewood brand.
- Implementing a corporate branding strategy was proposed to increase customer loyalty and cross-property usage. This was estimated to significantly increase revenue and profits over the long run compared to just a frequent stay program.
Analysis of hotel industry in porter's five competitive forcesKrati Chouhan
The document analyzes the hotel industry using Porter's Five Competitive Forces model. It discusses the strengths and weaknesses of the hotel industry globally. The analysis finds that rivalry in the industry is intense as there are many competitors. However, hotels can differentiate themselves through good location and quality service. Supplier power is moderate as real estate companies and labor are important but not overwhelmingly powerful suppliers. Buyer power is also moderate as switching costs are low but brand loyalty remains important. The threat of substitutes is also moderate as alternatives like domestic travel may replace international travel during economic downturns.
This document provides information about conducting a SWOT analysis including definitions of its key parts. A SWOT analysis involves analyzing internal strengths and weaknesses as well as external opportunities and threats. It is used as a planning tool to understand these factors for a project, business or organization. The document outlines the steps to conduct a SWOT analysis which are to analyze the internal and external environment, perform the analysis and document it, and prepare action plans. Potential pitfalls and tips for effective SWOT analysis are also discussed.
Even if you already know what a SWOT analysis is and what it’s used for, it can be tough to translate that information into something you can action.
It can also be hard to examine your own business with a critical eye if you’re not entirely sure what you should be examining.
Reading an example SWOT analysis for a business that is either in your industry or based on a comparable business model can help get you started.
All of our SWOT analysis examples are based on real businesses that we’ve featured in our gallery of free sample business plans on bplans.com
The following 6 examples are
broken into three parts:
1. A quick introduction to the company.
2. The company’s SWOT analysis.
3. Some potential growth strategies for the company based on what’s revealed by the SWOT analysis.
1-WHAT IS SWOT ANALYSIS?
2-HISTORY OF SWOT ANALYSIS
3-APPLICATIONS OF SWOT ANALYSIS
4-AIM OF SWOT ANALYSIS
5-SWOT ANALYSIS OF HOSPITALITY INDUSTRY
6-SWOT ANALYSIS OF TAJ GROUP OF HOTELS
The document summarizes trends in the international hospitality industry. It discusses economic highlights showing GDP growth forecasts by region. Tourism trends are presented, including data on international tourist arrivals and receipts from 1990-2010. Hotel performance data from 2007-2010 on occupancy rates, average daily rates (ADR) and revenue per available room (RevPAR) are analyzed by region. Finally, investment trends are reviewed, with statistics on hotel transaction volumes, investors' profiles, development pipelines and hotel values per room in top global markets from 2010 data.
International tourism is a major source of income for many countries. Some of the top countries for tourism include France, the United States, China, Spain, and Italy. These countries attract tens of millions of international visitors annually due to major attractions like Paris, New York City, the Great Wall of China, Barcelona, and Rome. Popular attractions include historic and cultural sites, natural landscapes, amusement parks, and cities with diverse activities. Tourism provides significant economic benefits through employment and foreign income.
2010 Ct Partnership Forum 03.02.09 TourismMike Perk
Cape Town is hosting several events for the 2010 FIFA World Cup and has developed a tourism programme to take advantage of the opportunities while managing expectations. The programme focuses on destination marketing, visitor services, industry services, accommodation, responsible tourism, and communication efforts to attract visitors, showcase Cape Town, and ensure a successful event without negative perceptions around crowding or price increases. Cape Town has established itself as a top world destination and is ready to welcome visitors for the World Cup events in 2010.
TOURISM: Sector Strategic Paper presentation ASCAME
Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes.
Objective - Develop a comprehensive and integrated strategy for the adoption of a road map, with a coordinated approach involving relevant actors.
Analyst Christy Tawii presented this research at the 40th annual ATA Congress in Kenya on 12 November 2015. This deck examines overall travel and tourism trends in Africa, compares domestic tourism on the African continent to other emerging markets and lays out predictions for the future of travel in Africa.
- Europe is the #1 tourism destination worldwide, with 584 million international arrivals and 509 billion in revenues annually, supporting 9.7 million jobs.
- A digital strategy is needed to maintain this position, as Europe faces challenges and its image lacks clarity, while travelers are increasingly digital.
- The strategy involves understanding travelers, developing content for each stage of their journey, and optimizing digital platforms like websites to provide inspiring experiences across devices. By focusing on key themes, regions, and countries, the new content and design led to increased engagement metrics.
Sustainable Tourism Mass Implementation: The presentation looks at the past 20 years and the next 20 years ito what should be achieved fro South Africa to become a sustainable tourism destination.
1) The luxury goods market recovered strongly after the economic downturn, with the Asian market becoming a key growth driver.
2) Asian travelers, especially from China, are increasingly important for the US luxury market, contributing over $8 billion in 2011.
3) Asian travelers tend to be middle-aged, middle-to-upper class consumers who enjoy shopping and sightseeing during trips lasting 1-2 weeks.
BTO 2015 Side ONE | Mercoledì 2 dicembre
Oracle Hospitality Hall [VISIONI]
Murder by Numbers
10.20 : 11.00
www. buytourismonline.com
http://www.buytourismonline.com/eventi/murder-by-numbers/
Keynote Speaker
Lorraine Sileo
Senior Vice President of PhocusWright, Research
Introduction to travelife hotelier webinar - april 2012Greenhotels
Travelife Sustainability System is a framework that hotels and accommodations can use to manage their sustainability practices. It addresses organization and reporting, environmental impacts, social and employment issues, and community relations. Supported by major tour operators, it provides an affordable certification process including self-assessment, subscription, audit, and continuous improvement. Certification demonstrates a business's commitment to sustainability and responds to growing consumer demand.
The document provides an analysis of the tourism industry in India. Some key points:
- Tourism accounts for 6% of India's exports and 30% of exports in services, and is the 2nd fastest growing tourism economy.
- India is poised to lead tourism growth in South Asia with 8.9 million expected arrivals by 2020.
- Domestic tourism is emerging as a major segment as discretionary spending increases in India.
- Challenges include lack of infrastructure, human resources, service quality issues, inadequate marketing and promotion, taxation, security, and regulatory hurdles.
La sostenibilidad turística en el diseño de productos: retos y beneficios.Fundacion Metis
Presentado por: Richard Edward, GAP ADVENTURES/PLANETERRA.
Contenidos:
The Facts
Ecotourism definition
CHANGING TRAVEL THROUGH
FEARLESS INNOVATION
PLANETERRA
Redefining Sustainability...
Greening the Supply-Chain
Voluntourism
The International Ecotourism Society
Tourism is one of the world's largest industries. In 2010, 940 million international tourist arrivals were recorded, worth $919 billion. International tourist arrivals have increased by 78% between 1995 and 2010. Many factors have contributed to the rapid growth of tourism, including more holidays, improved transportation, increased affluence, changes in society, and greater communication and exposure through technology and media. Resort development models like Butler's Model examine how destinations progress through stages from exploration to decline or rejuvenation.
The front office is the nerve center of the hotel and oversees key functions like check-in, bell services, and guest relations. It can be divided into 5 areas: reception, bell services, mail/information, concierge, and cashiers/night auditors. Room clerks maintain the room rack to track occupancy and availability, check reservations, and notify housekeeping and operators when guests check-out. The registration process categorizes guests as groups, reservations, or walk-ins. Other front office roles include doormen, bellmen, elevator operators, and mail/information clerks. Automation has been sought to improve efficiency of front office, reservation, and accounting functions.
- Rosewood is a luxury hotel management company headquartered in Dallas, Texas with 12 hotels worldwide.
- It utilizes a "sense of place" philosophy where each hotel's design reflects the local culture.
- A survey found low brand recognition among guests, employees, and travel agents. Most knew individual hotels but not the Rosewood brand.
- Implementing a corporate branding strategy was proposed to increase customer loyalty and cross-property usage. This was estimated to significantly increase revenue and profits over the long run compared to just a frequent stay program.
Analysis of hotel industry in porter's five competitive forcesKrati Chouhan
The document analyzes the hotel industry using Porter's Five Competitive Forces model. It discusses the strengths and weaknesses of the hotel industry globally. The analysis finds that rivalry in the industry is intense as there are many competitors. However, hotels can differentiate themselves through good location and quality service. Supplier power is moderate as real estate companies and labor are important but not overwhelmingly powerful suppliers. Buyer power is also moderate as switching costs are low but brand loyalty remains important. The threat of substitutes is also moderate as alternatives like domestic travel may replace international travel during economic downturns.
This document provides information about conducting a SWOT analysis including definitions of its key parts. A SWOT analysis involves analyzing internal strengths and weaknesses as well as external opportunities and threats. It is used as a planning tool to understand these factors for a project, business or organization. The document outlines the steps to conduct a SWOT analysis which are to analyze the internal and external environment, perform the analysis and document it, and prepare action plans. Potential pitfalls and tips for effective SWOT analysis are also discussed.
Even if you already know what a SWOT analysis is and what it’s used for, it can be tough to translate that information into something you can action.
It can also be hard to examine your own business with a critical eye if you’re not entirely sure what you should be examining.
Reading an example SWOT analysis for a business that is either in your industry or based on a comparable business model can help get you started.
All of our SWOT analysis examples are based on real businesses that we’ve featured in our gallery of free sample business plans on bplans.com
The following 6 examples are
broken into three parts:
1. A quick introduction to the company.
2. The company’s SWOT analysis.
3. Some potential growth strategies for the company based on what’s revealed by the SWOT analysis.
1-WHAT IS SWOT ANALYSIS?
2-HISTORY OF SWOT ANALYSIS
3-APPLICATIONS OF SWOT ANALYSIS
4-AIM OF SWOT ANALYSIS
5-SWOT ANALYSIS OF HOSPITALITY INDUSTRY
6-SWOT ANALYSIS OF TAJ GROUP OF HOTELS
The document summarizes trends in the international hospitality industry. It discusses economic highlights showing GDP growth forecasts by region. Tourism trends are presented, including data on international tourist arrivals and receipts from 1990-2010. Hotel performance data from 2007-2010 on occupancy rates, average daily rates (ADR) and revenue per available room (RevPAR) are analyzed by region. Finally, investment trends are reviewed, with statistics on hotel transaction volumes, investors' profiles, development pipelines and hotel values per room in top global markets from 2010 data.
International tourism is a major source of income for many countries. Some of the top countries for tourism include France, the United States, China, Spain, and Italy. These countries attract tens of millions of international visitors annually due to major attractions like Paris, New York City, the Great Wall of China, Barcelona, and Rome. Popular attractions include historic and cultural sites, natural landscapes, amusement parks, and cities with diverse activities. Tourism provides significant economic benefits through employment and foreign income.
2010 Ct Partnership Forum 03.02.09 TourismMike Perk
Cape Town is hosting several events for the 2010 FIFA World Cup and has developed a tourism programme to take advantage of the opportunities while managing expectations. The programme focuses on destination marketing, visitor services, industry services, accommodation, responsible tourism, and communication efforts to attract visitors, showcase Cape Town, and ensure a successful event without negative perceptions around crowding or price increases. Cape Town has established itself as a top world destination and is ready to welcome visitors for the World Cup events in 2010.
TOURISM: Sector Strategic Paper presentation ASCAME
Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes.
Objective - Develop a comprehensive and integrated strategy for the adoption of a road map, with a coordinated approach involving relevant actors.
Analyst Christy Tawii presented this research at the 40th annual ATA Congress in Kenya on 12 November 2015. This deck examines overall travel and tourism trends in Africa, compares domestic tourism on the African continent to other emerging markets and lays out predictions for the future of travel in Africa.
- Europe is the #1 tourism destination worldwide, with 584 million international arrivals and 509 billion in revenues annually, supporting 9.7 million jobs.
- A digital strategy is needed to maintain this position, as Europe faces challenges and its image lacks clarity, while travelers are increasingly digital.
- The strategy involves understanding travelers, developing content for each stage of their journey, and optimizing digital platforms like websites to provide inspiring experiences across devices. By focusing on key themes, regions, and countries, the new content and design led to increased engagement metrics.
Sustainable Tourism Mass Implementation: The presentation looks at the past 20 years and the next 20 years ito what should be achieved fro South Africa to become a sustainable tourism destination.
1) The luxury goods market recovered strongly after the economic downturn, with the Asian market becoming a key growth driver.
2) Asian travelers, especially from China, are increasingly important for the US luxury market, contributing over $8 billion in 2011.
3) Asian travelers tend to be middle-aged, middle-to-upper class consumers who enjoy shopping and sightseeing during trips lasting 1-2 weeks.
BTO 2015 Side ONE | Mercoledì 2 dicembre
Oracle Hospitality Hall [VISIONI]
Murder by Numbers
10.20 : 11.00
www. buytourismonline.com
http://www.buytourismonline.com/eventi/murder-by-numbers/
Keynote Speaker
Lorraine Sileo
Senior Vice President of PhocusWright, Research
Introduction to travelife hotelier webinar - april 2012Greenhotels
Travelife Sustainability System is a framework that hotels and accommodations can use to manage their sustainability practices. It addresses organization and reporting, environmental impacts, social and employment issues, and community relations. Supported by major tour operators, it provides an affordable certification process including self-assessment, subscription, audit, and continuous improvement. Certification demonstrates a business's commitment to sustainability and responds to growing consumer demand.
The document provides an analysis of the tourism industry in India. Some key points:
- Tourism accounts for 6% of India's exports and 30% of exports in services, and is the 2nd fastest growing tourism economy.
- India is poised to lead tourism growth in South Asia with 8.9 million expected arrivals by 2020.
- Domestic tourism is emerging as a major segment as discretionary spending increases in India.
- Challenges include lack of infrastructure, human resources, service quality issues, inadequate marketing and promotion, taxation, security, and regulatory hurdles.
La sostenibilidad turística en el diseño de productos: retos y beneficios.Fundacion Metis
Presentado por: Richard Edward, GAP ADVENTURES/PLANETERRA.
Contenidos:
The Facts
Ecotourism definition
CHANGING TRAVEL THROUGH
FEARLESS INNOVATION
PLANETERRA
Redefining Sustainability...
Greening the Supply-Chain
Voluntourism
The International Ecotourism Society
Tourism is one of the world's largest industries. In 2010, 940 million international tourist arrivals were recorded, worth $919 billion. International tourist arrivals have increased by 78% between 1995 and 2010. Many factors have contributed to the rapid growth of tourism, including more holidays, improved transportation, increased affluence, changes in society, and greater communication and exposure through technology and media. Resort development models like Butler's Model examine how destinations progress through stages from exploration to decline or rejuvenation.
1) The document provides key figures and information about a company's performance in 2010, including increased turnover and staff numbers compared to previous years.
2) It summarizes several examples of how the company helped customers in difficult situations that year, such as saving a man's life after he became unconscious, assisting a woman who was bitten by a shark in Mexico, and obtaining sold-out concert tickets through persistence and creative problem-solving.
3) The examples illustrate the company's dedication to helping customers no matter the circumstances.
The document discusses a tourism catalog called Island Explorer that was created by Harmony Travel in Mauritius to promote tourism to Russian customers. It has been distributed for over 15 years and aims to provide maximum information to audiences. The catalog targets sophisticated Russian tourists looking for luxury experiences like diving and golf. It is distributed in airports, hotels, and onboard private flights and jets to reach its high-end audience.
The document summarizes the keynote speech given at the Presidential & Key Executive Forum on September 24th 2011. The speech discussed the evolution of economics from a fossil fuel base to a bio and renewable base, and the need for countries to strategically transition their agricultural, forest and aquaculture industries. It also touched on the growth of the global tourism industry and its contribution to the world economy. Lastly, it mentioned the formation of the ASEAN Economic Community and its role as the largest integrated single market.
UNWTO presents the latest global travel trends including excerpts from the landmark report 'Tourism Towards 2030'.
Highlights from the 'Global Report on LGBT Tourism' are also featured here, the first report from UNWTO examining LGBT Tourism from a social, economic and political perspective.
Contents copyright UNWTO
UNWTO Affiliate Members at the IGLTA Convention 2011Platma Tourism
The document summarizes the keynote speech by Peter Jordan on global partnerships in tourism. It discusses the role of UNWTO in promoting sustainable and ethical tourism. It also provides an overview of world tourism trends in 2010, forecasting continued growth in international arrivals driven by emerging markets like China and Brazil. Finally, it emphasizes the importance of knowledge sharing, sustainability, social responsibility, and public-private cooperation for tourism development.
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Hospitality For The Future
11. LOCATION , LOCATION , LOCATION
STRONG PRODUCT
PEOPLE
SALES
MARKETING
CLIENT MANAGEMENT
EFFICIENCY
THE DEVIL IS IN THE DETAIL
LOCATION , LOCATION , LOCATION
Hospitality For The Future
12. WHAT IS HOSPITALITY ?...
TOURISM HOSPITALITY
• Travel agency activities • Licensed clubs
• Tour operator activities • Hotels • Takeaway food shops
• Other reservation service and • Holiday & short • Event catering activities
related activities stay • In-house catering
• Museum activities and accommodation • Other food service activities
preservation of historical • Camping grounds • Activities of exhibition & fair
• sites and buildings recreational organisers
• Library activities vehicle parks • Activities of conference
• Visitor attractions • Other organisers
• Archive activities accommodation
• Botanical & zoological gardens • Restaurants
• Operation of sports facilities • Public houses
• Other amusements & Bars
recreation activities
Hospitality For The Future
13. “…Tourism towards 2030 suggests that
international tourist arrivals will grow by 80%
and will reach 1.8 Bn by 2030 with the number
increasing by an average of 3.31% per year ( less
than the last decade). An average of 4.3 M
international tourists will join the tourism
market place every year”.
-World Tourism Organisation -
…They will all probably check Tripadvisor, Facebook & Twitter before
travelling
Hospitality For The Future
14. “…At the projected rate of growth arrivals will
pass 1Bn in 2012, up from 940M in 2010”.
-British Hospitality-
Hospitality For The Future
15. Emerging economies will grow faster than
advanced economies after 2015
Inbound tourism, advanced International Tourist
& emerging economies Arrivals, Millions
1250
1000
Emerging
Economies
750
Advanced
Economies
500
250
0
1980 1985 1990 1995 2000 2005 2010 2015 2020 2025 2030
Hospitality For The Future
16. Projections to 2030 will be affected by rising transport
costs and a slower – than –expected economic recovery &
future growth
Tourism towards 2030: global International Tourist
projection & sensitivity analysis Arrivals, Millions
2000
1750
1500
1250
1000
750
500
250
0
1980 1985 1990 1995 2000 2005 2010 2015 2020 2025 2030
Actual data 1980 - 2010
transport costs continue to fall
central projection
faster rising cost of transport
A lower than expected economic recovery and future growth
Hospitality For The Future
17. By 2030 Europe loses share to Asia and the pacific along
with other regions
Africa Middle East
3% 3% Africa Middle East
7% 8%
Americas
23% Americas
14%
1980 Asia and 2030
pacific Europe
Europe 8% 41%
63% Asia and
pacific
30%
Africa Middle East
5% 6%
Americas
16%
2010
Europe Asia and
51% pacific
22%
Hospitality For The Future
18. How the UK hotel market will grow to 2030
Source: Melvin gold Consulting via British hospitality Association
Hospitality For The Future
19. “Government and local authorities can
make or break the Hospitality growth
agenda”
Ufi Ibrahim
Chief Executive British Hospitality Association
Hospitality For The Future
20. “ The only constant is change”
- Karl Marx -
Hospitality For The Future
21. Technology
Owners, franc THE FUTURE Social Media &
hisees & OF The S
Managers HOSPITALITY Generation
Service
Eccentric
Organisations
Hospitality For The Future
23. TECHNOLOGY
SELF CHECK IN
MOBILE KEY
CARDS
MOBILE FINGER PRINT
SERVICES RECOGNITION
Hospitality For The Future
24. TECHNOLOGY
KEEP ABREAST OF TECHNOLOGY BUT MAKE IT YOUR TOOL NOT
YOUR MASTER
CREATE SERVICE / QUALITY AS THE GOAL AND MANAGE
TECHNOLOGY ACCORDINGLY
DON’T LOOSE SIGHT OF THE REAL ISSUES IN YOUR BUSINESS
EDUCATE TECHNOLOGISTS IN BUSINESS AND EDUCATE YOUR
BUSINESS PEOPLE IN TECHNOLOGY
Hospitality For The Future
25. TECHNOLOGY
Transformative Technologies herald a new era in travel
The next generation of experience: The world of the traveller is, in
some ways, contracting; travel is increasingly about depth rather than
breadthof experience
Automatic transit: For the first time ever, checking-in could become
the exception rather than the norm, as manual check-in security will be
replaced by faster and more efficient systems that track flows of people.
Payment with memory: All data on payments made before and during
a trip will be integrated, acting as a digital memory of expenditure and
activity for individuals, groups and travel industry operators.
Hospitality For The Future
26. Intelligent recommendation: As technologies make it easier for
people to tag and review all aspects of travel experiences, travellers will be
influenced by peer
groups more
Taking the stress out of travel: The rise of the wellbeing agenda and
changing demographics will place greater emphasis on technologies that
help to make travel a less stressful experience.
The business „tourist‟: Continued emphasis on work-life balance and
wellbeing at work may mean employers encourage people to take time off
on either side of a business trip.
Source: Amadeus IT Group
Hospitality For The Future
27. SOCIAL MEDIA & THE “S” GENERATION
Hospitality For The Future
28. SOCIAL MEDIA & THE “S” GENERATION
ITS ALL ABOUT SHARING
LISTEN TO YOUR CUSTOMERS, COMMUNCIATE AND ACT!
CUSTOMER SERVICE IS THE NEW MARKETING
BE WHERE YOUR CUSTOMERS ARE
YOUR CUSTOMER IS YOUR SALES TEAM
HUMANISE YOUR BRAND
BE PREPARED FOR THE “S” GENERATION
DEVELOP, IMPLEMENT AND UPDATE YOUR STRATEGIES
Hospitality For The Future
30. OWNERS , FRANCHISEES & MANAGERS
OWNERS WANT AND WILL HAVE MORE CONTROL
THE FANCHISE MODEL LOOKS STRONG AND SHOULD BE DEVLEOPED
FURTHER PERHAPS BY THE “MANCHISE CONCEPT”
THE MANAGEMENT MODEL WILL HAVE TO BE UPDATED. TRADITION
IS DEAD
MANAGEMENT COMPANIES WILL BECOME LEANER BUT NOT
NECESSARILY MEANER
BRANDS WILL NEED TO BE CONTROLLED IN A STRICTER MANNER
Hospitality For The Future
32. SERVICE ECCENTRIC ORGANISATIONS
THINK LIKE A CUSTOMER
DEVELOP YOUR SERVICE CULTURE
SPEAK TO EVERYONE IN YOUR ORGANISATION
QUALITY TRAINING IS THE KEY TO SUCCESS
DEVELOP, MOTIVATE, AND COMMUNCIATE RESULTS
WALK THE TALK
DO IT, FIX IT, TRY IT AND TRULY EMPOWER YOUR PEOPLE
GET THE CUSTOMER ON THE BOARD ROOM AGENDA
REVENUE IS KING AND EVERYONE MUST REALISE IT
Hospitality For The Future
33. WHAT WOULD THE LANDSCAPE
LOOK LIKE ?
Hospitality For The Future
34. BEST IN THE CLASS
Become infamous for your product & service
Hospitality For The Future
35. COURAGE
Shooting ahead of the duck
Hospitality For The Future