The document examines the effectiveness of hospitality short courses for international students in Auckland, New Zealand, focusing on their employment needs and motivations. A significant portion of students is currently unemployed, with a high interest in up-skilling through these courses, particularly in areas like barista training and liquor licensing. The study highlights the need for tailored offerings to meet diverse cultural backgrounds and compliance with industry standards to improve employment outcomes.

1. “I need a job – can hospitality short courses
help?” A study of international student needs in
Auckland, New Zealand
Hamish Small

2. Looking Forward
• Background to study
• Part-time work models and policies
• International Student Needs and Motivations
• Hospitality Industry Needs and Compliance
• Hospitality Short Courses
• Research Methodology
• Results
• Limitations
• Recommendations

3. • Previous study surrounding multi-cultural classroom
• Services for international students
• Employment outcomes
• Courses on offer
• Looking to the future
• Is there demand for hospitality short courses to gain
employment?
Background to Study

4. • Common occurrence for students to work while studying
• Supplementary income
• Expand on theory
• Options for employment post-study
• Individual legislation
• Definitions and classification
• 20 hours per week (NZ)
• 2012 – 48,104 international students (11.1% of all
tertiary) (MoEdu, 2012)
• Employers want trained and knowledgeable staff
Part-time Work Models and Policies

5. • Programme content, services and facilities a large
decision making factor
• Employment opportunities
• Needs of different backgrounds and cultures
• “One size fits all”
• Globilisation provides economic benefits to educational
providers
• Points of difference required
• Employment will assist in preparing for new environment
International Student Needs and Motivations

6. • Part of NZ’s second biggest export revenue earner
• Various sectors
• Legislative requirements to operate legally and safely
• Liquor licensing
• Food safety
• Coffee skills
Hospitality Industry Needs and Compliance

7. Hospitality Short Courses

8. Hospitality Short Courses cont.

9. Hospitality Short Courses cont.

10. Aim – Identify whether International
students feel hospitality short courses
would assist them in gaining employment
opportunities
Quantitative dominated questionnaire
Research Methodology

11. Results and Discussion

12. 39% Currently Employed
74%
15%
11%
EmploymentStatus
Hospitality
Cleaning
Retail

13. Appeal
• 61% currently unemployed
• Of those, 82% actively looking for work
• 100% looking for work want up-skilling
• 85% of those working interested in up-skilling

14. Preferred Delivery Time

15. Course Offerings
• All courses requested
– 53 LCQ
– 52 Barista
– 42 Food Safety
• Order of preference
– 43% Barista
– 40% LCQ
– 17% Food Safety

16. Cost Gauge

17. Qualitative Responses
“Good idea” “Will be helpful”
“Need to concentrate on my studies”
“I thought AIS would help me find a job”
“We pay big fees so shouldn’t we have this training for
free?”

18. • Reliability, consistent & dependable
• Limited to under graduates
• Further qualitative research
Limitations

19. Recommendations
• Need and demand
• Reciprocal benefits
• Tangible outcomes
• Further investment
• Point of difference
• HE provider of choice

20. A Pathway to a Dynamic Global Industry
High chance of employment within hospitality in NZ
AIS St Helens Bachelor of Hospitality Management

21. Thank you for your valuable
time
Questions?