Today Clinic Continues to Innovate and Thrive with Kareo
•Download as PPTX, PDF•
2 likes•385 views
When Scott Mayer, MD, took over as Director of Today Clinic he could see there were billing and operational issues that needed to be addressed. They had tried in-house and outsourced billing but hadn’t found the right fit. He realized they needed a new billing service and a more integrated package of technology. Attend this free webinar to hear about how using a fully integrated suite of technology and billing services has helped Today Clinic focus on patient experience, growth, and innovation.
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (20)
Similar to Today Clinic Continues to Innovate and Thrive with Kareo
Similar to Today Clinic Continues to Innovate and Thrive with Kareo (20)
More from Kareo
More from Kareo (20)
Recently uploaded
Recently uploaded (20)
Today Clinic Continues to Innovate and Thrive with Kareo
- 1. A Conversation with Today Clinic Scott Mayer, MD March 22, 2017 webinar
- 2. @GoKareo Agenda 2 Agenda 2 • Welcome & Introductions • A Conversation with Today Clinic • How Kareo Can Help • Your Questions
- 3. @GoKareo 33 How to Participate Today… Type your questions Download today’s resources View today’s presentation
- 4. @GoKareo 44 Participate via Social We’ll be live tweeting during today’s webinar How to participate: 1) Follow @GoKareo on Twitter 2) Search for #KareoTip 3) Join the conversation using #KareoTip twitter.com@GoKareo facebook.com/GoKareo
- 5. @GoKareo 55 Guest Speaker Scott Mayer, MD • Clinical Director & Education Director, Today Clinic • Family Medicine provider with focus on preventive care and clinical research • Passionate about access to affordable medical care for under-served and rural populations • Involved in entrepreneurial activities that focus on preservation of private practice, patient education, and mobile medicine. • Bachelor’s in Business Economics & Business Administration • MD from AUIS School of Medicine
- 6. @GoKareo Agenda 6 Agenda 6 • Welcome & Introductions • A Conversation with Today Clinic • How Kareo Can Help • Your Questions
- 7. @GoKareo 77 Background • Urgent Care & Primary Care • Family-owned • Opened in 2008 • Now have 7 clinics & 13 providers in Oklahoma and Texas • Expanded to do both walk-in and scheduled appointments • 450 patients/week
- 8. @GoKareo 88 Today Clinic • Started with an antiquated billing system and QuickBooks. • Billing was done in-house • Later they switched to Kareo Billing
- 9. @GoKareo 99 Today Clinic “It was kind of a mess. I convinced them to try outsourcing the billing to a local billing company that had experience with Kareo.” “We liked that they were local, but we began to realize they weren’t doing the things they said they would do.”
- 10. @GoKareo 1010 Today Clinic The things that weren’t getting done included: - Not working the A/R all the way through - Not following up on denials - Not helping to improve patient collections - Inadequate reporting - Not providing regular updates
- 11. @GoKareo 1111 Today Clinic Chose to Switch to Kareo Managed Billing • Kareo did an account review and found: - Issues with billing for Medicare, Medicaid and commercial payers - Several reasons for high denials - Problems with patient collections • Kareo made recommendations to: - Implement best practices - Improve patient collections - More effectively work A/R
- 12. @GoKareo 1212 Today Clinic After 9 months… • Revenue realization increased every month & is now 83% • Gross collections rate 68% & rising • Total Insurance A/R has dropped 55% • Insurance A/R over 91-120 days has dropped 77% • Rejection rate is currently only 3.9% • 100% of ERAs are posted within 2 days
- 13. @GoKareo 1313 Today Clinic Kareo Help with Patient Collections • #1 source of revenue is self-pay • Now collecting copays at check in • Can see what patients owe from previous visits • Kareo sends out regular patient statements • Kareo helped the practice improve how they collect patient information and verify eligibility
- 14. @GoKareo 1414 Today Clinic The result of these changes in patient collections… A 29% reduction in patient A/R
- 15. @GoKareo 1515 Today Clinic As the billing continues to improve, Today Clinic can focus on other issues like no shows and clinical workflow. “Scheduled appointments are a newer part of our practice. We realized we had a high rate of no shows. By adding Kareo Marketing for text and email reminders we have been able to significantly reduce those.”
- 16. @GoKareo 1616 Today Clinic “I think increasing online reviews has been really good for our practice. We do hear from new patients that they saw our positive reviews online.”
- 17. @GoKareo 1717 Today Clinic • Also switched to Kareo Clinical (EHR) - Wanted a fully integrated EHR - Easy to use and learn - Electronic superbill saves time and helps improve billing - Able to focus more on improving documentation and avoiding penalties
- 18. There is still more to do, but back office operations have improved significantly at Today Clinic since switching to Kareo Managed Billing. “I have a lot of faith in Kareo and their software,” Scott says. “It’s affordable and easy to use, which makes it so much easier for us to keep practicing independently. And, I am impressed with their willingness to get customer feedback to keep improving.” With Kareo’s support, Today Clinic can keep innovating and growing and facing new challenges like MACRA head on.
- 19. @GoKareo Agenda 19 Agenda 19 • Welcome & Introductions • A Conversation with Today Clinic • How Kareo Can Help • Your Questions
- 20. @GoKareo 2020 Awards and Rankings Growth awards The speed at which medical practices are moving to Kareo and referring it to other providers. Best places to work Happy, engaged employees stay longer, have more experience and offer better customer service Analyst reviews 3rd party recognition, driven by direct customer feedback, equals trust and credibility
- 21. @GoKareo 2121 Kareo Platform Kareo Billing • Centralized A/R Management • Intuitive Billing Analytics • Easy & accurate charge capture • ICD-10 Ready • Smarter billing/patient collections • Secure messaging • Powerful scheduler/appt. reminders
- 22. @GoKareo 2222 Kareo Platform Kareo Clinical • Comprehensive dashboard • Simple charting • Easy ePrescribing • Convenient eLabs • Specialty templates • Electronic Superbill • Integrated Patient Portal • Secure messaging
- 23. @GoKareo 2323 Kareo Platform Kareo Managed Billing • Dedicated team of specialists • Simple scheduling/calendar • Charge Capture (web/mobile) • Nationwide Billing Rules Engine • Claims tracking • Billing Tasks • Billing Analytics
- 24. @GoKareo 2424 Kareo Platform Kareo Marketing • Marketing and front office automation • Online visibility and SEO • Online appt. scheduling • Email, text & voice recording appt. reminders • Post visit patient reviews • Practice analytics for ROI • Patient communications
- 25. @GoKareo 2525
- 26. @GoKareo Agenda 26 Agenda 26 • Welcome & Introductions • A Conversation with Today Clinic • How Kareo Can Help • Your Questions
- 27. @GoKareo 2727 How to Participate Today… Type your questions -- Questions After the Webinar -- 888.775.2736 x1 sales@kareo.com
- 28. Connect with Kareo Stop by and say hi! Kareo @GoKareo GoKareo Kareo 3353 Michelson Drive, Suite 400 Irvine, CA 92612 (888) 775-2736
Editor's Notes
- So when you came on as Director they had made the switch to Kareo and they were doing the billing in house but you found that the billing was not in great shape. What were some of the issues you saw?
- So you suggested they outsource to a billing company but that didn’t work out well the first time either? ( move ahead to the next slide for the answers as you discuss)
- Kareo did a review of your billing and identified a lot of issues they could fix to improve your billing. And then made several recommendations around what they could do and what you could do?
- You’ve seen a lot of benefits across all the key performance indicators for your billing. (Scott can review these numbers and mention that it continues to improve)
- Same with patient collections, right? Your biggest source of revenue is self-pay. (again Scott can confirm and then walk through the changes they have made then move to next slide for the big number)
- And those changes have resulted in a 29% reduction in patient A/R (was 586K now 419K)
- So with Kareo handling the billing and practice getting a handle on the things they needed to change there, you were able to start looking at other problem areas to address as well. You recently added schedule appointments and found you had a lot of no shows. Scott can discuss this and talk about this being a main reason for adding Kareo Marketing.
- And you also found Kareo Marketing helped with online reviews.
- You also opted to switch from your previous EHR to Kareo clinical to make further improvements. How has that helped? Scott can talk about the improved integration and ability to focus on CMS programs and avoid penalties. This is reiterated in last slide too.
- So overall, you’d been able to address billing, clinical and marketing with Kareo. And you feel it can help continue to address new challenges like MACRA? Scott can talk about looking to the future with Kareo.
- Kareo has received extensive industry recognition, including the Deloitte Technology Fast 500, Inc. 5000 and Black Book’s #1 Integrated EHR, Practice Management and Billing Vendor.