The Age of Engagement: How Today’s Patient Engagement Technology Can Help Improve Patient Outcomes
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The rules have changed on how to run a successful medical practice. With the advent of mobile devices, social media, online reviews and apps for everything, patients are better-informed and have higher expectations on their healthcare experience than ever before. Patient’s today appreciate interacting and being more engaged with their providers online. Successful healthcare practices today will take advantage of technology-enabled strategies to deliver a superior patient experience, increase practice-patient communication and improve patient outcomes. Forward thinking practices are using patient engagement to improve reimbursement across the board, including MIPS/MACRA and APM payment models.
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The Age of Engagement: How Today’s Patient Engagement Technology Can Help Improve Patient Outcomes
- 1. webinar The Age of Engagement: How Today’s Patient Engagement Technology Can Help Improve Patient Outcomes Presented by Dr. Thomas Giannulli July 25, 2018
- 2. kareo.com Agenda 2 Agenda 2 • Welcome & Introductions • Consumer Driven Healthcare & Patient Engagement • Successful Engagement Models • Tools, Tips and Tech for Your Practice • How Kareo Can Help • Your Questions
- 3. kareo.com 33 How to Participate Today… Type your questions Download today’s resources View today’s presentation
- 4. kareo.com 44 Connect via Social Connect with us via social media How to connect: 1) Follow @GoKareo on Twitter 2) Search for #KareoTip 3) Join the conversation using #KareoTip twitter.com@GoKareo facebook.com/GoKareo linkedin.com/company/kareo
- 5. kareo.com 55 Discover Kareo’s Role • PAHCOM has approved 1 CEU credit. • You’ll be asked at the end of the webinar if you want a CEU certificate. • Certificates will be emailed to you. • Attendees must be logged into the webinar to receive credit. “…Make Your Practice a Best Practice!”
- 6. kareo.com 66 Speaker • Chief Medical Information Officer at Kareo • Awarded Top Innovator in Digital Health • Actively involved in Advanced Research Projects • Several years experience practicing Primary Care and Concierge Medicine. Thomas Giannulli MD, MS
- 7. kareo.com Agenda 7 Agenda 7 • Welcome & Introductions • Consumer Driven Healthcare & Patient Engagement • Successful Engagement Models • Tools, Tips and Tech for Your Practice • How Kareo Can Help • Your Questions
- 8. Consumer Driven Healthcare & Patient Engagement The Demand for Patient Engagement
- 9. kareo.com 99 Consumer Driven Healthcare Deloitte Insights January 25, 2016 • Confluence of high deductible health plans and Consumerism • Patient choice driven by value and convenience • Healthcare industry needs to join others in meeting consumer demands • Care and solutions that are coordinated, convenient, customized, and accessible • Shared decision making and a new patient engagement models
- 10. Kareo Confidential 1010 Current State of Patient Engagement 55% 50% 25% 83% That don’t communicate between encounters Doctors Believe their responsibility begins and ends with the office visit Doctors That do engage patients outside the encounter Doctors That don’t follow treatment plans following the encounter Patients www.ama-assn.org
- 11. 57% reduction in care gaps Customer experience is quickly becoming the new competitive battleground in nearly every industry, including healthcare. 60% Increase in Preventative screening 175% More likely to review care plan information A review of 36 clinical studies show that sharing information regarding healthcare decisions leads to greater patient satisfaction. Return on Engagement • Clinical Outcomes • Patient Satisfaction www.relaynetwork.com/casestudy/healthcare/
- 12. kareo.com 1212 Focusing on Patient Satisfaction Is Good for Business
- 13. Successful Engagement Models Engagement Practices that Drive Improvements
- 14. kareo.com 1414 Patient Engagement Scope Specific engagement-related solutions can be grouped by their relationship to the traditional office visit or encounter. • Pre-Encounter • How do customers/patients find and learn about your practice and engage in pre-visit activities • During Encounter • In office or virtual visit engagement • Post Encounter • Communication, adherence, compliance and patient surveys
- 15. kareo.com 1515 Pre-Encounter Specific engagement-related solutions include • Pre-Encounter • Web Presence • Physician Profile and Search • Social media reputation • Enrollment and consent • Pre-visit assessments
- 16. kareo.com 1616 During Encounter Specific engagement-related solutions include • During Encounter • Telehealth visits • Office check-in and history capture
- 17. kareo.com 1717 Post Encounter Specific engagement-related solutions include • Post Encounter • Care management • Patient adherence programs and reminders • Patient portals • Assistance with appointments and scheduling • Mobile health monitoring • Provider chat and messaging • Health and satisfaction surveys
- 18. Tools, Tips and Tech for Your Practice How to Start Activating Patients Today
- 19. kareo.com 1919 Pre-Visit: Enabling the success of your practice 77% of patients search online before making an appointment Online Directory Manager (ODM) Online Provider Profile A professional online provider profile is critical, with once click to book an appointment
- 20. kareo.com 2020 Pre-Visit: Enabling the success of your practice Save time & collect accurate patient information, a stress- free check in process Online Patient Intake Patient Reviews Surveys show 84% of patients use online reviews to evaluate providers.
- 21. kareo.com 2121 During the Encounter: Enabling the success of your practice Telemedicine demand to grow 5X in the next 5 years Telemedicine Visits 3:1 ROI, Expanding Coverage 49 states have coverage, embedded rules engine to assist payment
- 22. kareo.com 2222 Post-Visit: Enabling the success of your practice 77% of patients search online before making an appointment Online Portal, Messaging & Payment Mobile Reminders and Booking 45% of smartphone users want online scheduling Patient Satisfaction Surveys
- 23. kareo.com 2323 Post-Visit: Enabling the success of your practice 85% of patients can benefit from access to simple treatment instructions, after their encounter Portal 2.0 - Patient Specific Treatment Plans & Education Improve adherence & compliance with medications, follow-up and drive better eCQM and outcomes Synchronize care team and family/caregivers Where we’re headed
- 24. kareo.com Agenda 24 Agenda 24 • Welcome & Introductions • Consumer Driven Healthcare & Patient Engagement • Successful Engagement Models • Tools, Tips and Tech for Your Practice • How Kareo Can Help • Your Questions
- 25. kareo.com 2525 Awards and Rankings Growth awards The speed at which medical practices are moving to Kareo and referring it to other providers. Software Reviews and Rankings 3rd party recognition, driven by direct customer feedback, equals trust and credibility.
- 28. kareo.com 2828 Kareo Platform Extensions
- 29. kareo.com 2929 How to Participate Today… Type your questions -- Questions After the Webinar -- 888.775.2736 x1 sales@kareo.com
- 30. Questions for Kareo? New to Kareo Schedule a demo Chat: https://www.kareo.com/chat Phone: 888-775-2736 ext 1 Kareo Customers Email: support@Kareo.com Chat: https://www.kareo.com/chat Phone: 888-775-2736 ext 4
- 31. Connect with Kareo Stop by and say hi! Kareo @GoKareo GoKareo Kareo 3353 Michelson Drive, Suite 400 Irvine, CA 92612 (888) 775-2736