The document outlines the timeline and process for establishing an Integrated Incident Management Centre (IIMC) in Cape Town: - The idea for the IIMC was proposed in 2004, with approval from Council in May 2008 and a professional team appointed in June 2008 to begin preliminary design. - Construction began in December 2008 and was completed in May 2010, within an 11-month period. The IIMC became fully operational in time for the 2010 FIFA World Cup. - The IIMC brings together various transport operations and law enforcement agencies in Cape Town to facilitate coordinated management of traffic incidents and emergencies.