1. CAROLE L. SRAVER
5723 Old Buggy Court
Columbia, MD 21045
csraver@hotmail.com
443-742-4699
EXPERIENCE:
October 2012 to Present Howard County General Hospital Columbia, MD
A Member of Johns Hopkins Medicine
Patient Access Director
 Responsible for all daily operations of the Patient Access Department for a 250-bed facility
 Oversee Admitting, Registration, QA, Pre-Registration, Denials, Compliance, Employee
Productivity and Upfront collections
 Lead monthly staff meetings; Daily stand-up meetings with Manager, Supervisor, Team
Leads, and Auditor/Trainer with duties for monthly auditing and reporting
 Cash Attestations and verify cashiering functions
 Develop Managers and Leads for succession planning
 Provide support to 52 staff member, 1 Manager and 1 Supervisor
Accomplishments:
 Assist in the build and implementation of Epic 10 months after arrival.
 Increased Point of Service collections 15%
 Increased ED collections 25%
 Reduced No Authorization denials 20%
 Developed and implemented new processes and policies that include training, education and
incentives
 Maintain favorable staffing and purchasing to budget
 Implement Lean Six Sigma to streamline processes
2008–2012 Washington Adventist Hospital Takoma Park, MD
A Member of Adventist Healthcare
Patient Access Director
 Responsible for all daily operations of the Patient Access Department for a 265-bed facility
with remote sites: Women’s Center services, Emergency Registrars, Bed Control and
Centralized Scheduling
 Oversee Admitting, Registration, QA, Insurance Verification, Pre-Registration, Denials,
Compliance, Employee Productivity and Upfront collections
 Lead monthly staff meetings; Weekly meetings with CFO, Revenue Integrity
 Lead daily meetings with Case Management, Eligibility Vendor, and Financial Counselor
 Routine meetings with Manager, Team Leads, and Financial Counselor
 Compliance Committee meetings with duties for monthly auditing and reporting

2.  Serve for any other committees / projects as requested.
 New Employee Education and ongoing refresher and Code of Conduct training.
 High-dollar in-patient Self-Pay, Pending Medicaid and Medicare LTR days review
 Quarterly and Annual incentive evaluations for employees
 Cash Attestations and verify cashiering functions
 Develop Managers and Leads for succession planning
 Provide support to 64 staff member and 3 Supervisors
Accomplishments:
 Increased Point of Service collections 20%
 Increased ED collections 30%
 Reduced No Authorization denials 58%
 Eliminated No Notification of Admission denials
 Developed and implemented new processes and policies that include training, education and
incentives
 Maintain favorable staffing and purchasing to budget
 Implemented a recurring registration system for Medicare patientsrequiring re-registration only
one time per month or when appropriate for life changes
 Implemented HIPAA compliance and EMTALA compliance.
2004-2008 James Lawrence Kernan Hospital Baltimore, MD
Manager, Accounts Receivable
 Oversee the registration, benefit verification and billing for physical
therapy and dental services, regulated and non-regulated
 Established proper processes for patient registration to ensure
maximum reimbursement
 Provide operational support to 2 Department Directors, 3
Department Managers, 6 Admitting Specialists, 2 Insurance
Verifiers, 3 Account Receivable Specialists and 1 Payment
Processor
Accomplishments:
 Decreased days in accounts receivable from 75 to 12 for physical
therapy
 Decreased days in accounts receivable from 200 to 20 for dental
services
 Increased cash collection by 10% through benefit verification,
registration and proper billing of charges for physical therapy
 Increased cash collection by 15% through benefit verification,
registration and proper billing of charges for dental services

3. 2000-2003 Surgical Monitoring Services, Inc. Cockeysville, MD
Director of Billing Operations
 Provide operational and billing support to 84
Neurophysiological Technicians, 8 physicians, 8
Administrative Assistants/Registration Specialists and 7
billing/collection representatives
 Managed 8 Administrative Assistants/Registration
Specialists in addition to 7 department team members
Accomplishments:
 Converted all billing from outside vendor to in-house in 30
days
 Wrote, implemented and maintained department policy and
procedures
 Increased cash collection by 30%
 Assist with contract negotiations and renewals for over 150
hospitals in 14 states
Education Strayer University Baltimore, MD Healthcare Administration
Carson-Newman College Jefferson City, TN Biology Major
Hillsborough Community College Tampa, FL General Studies
Computer Skills EPIC, SMS, Cerner, Medical Manager, EmStat, IDX, ADL, DOCSIS,
Windows, Excel, Power Point