When PCPs send a referral to a specialist, they expect that specialists will let them know when their patients received care. Many times it doesn’t happen as expected. The hospital may be too busy to share information. In other cases, the hospital may have faxed a notification to a patient’s primary care physician (PCP). But, for one reason or another like coordination issues, busy schedule, the physician practice may never have received it. There are many such problems as the above PCPs deal with every day

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1
How Valuable Is A
Patient Referral Management
Software
To Primary Care Physicians?
www.healthviewx.com
Learn how a patient referral software can help PCPs

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When PCPs send a referral to a specialist, they expect that specialists will let
them know when their patients received care. Many times it doesn’t happen as
expected.
What are Federally Qualified Health
Centers (FQHCs) and what they do?
The hospital may be too busy to share information. In other cases, the hospital
may have faxed a notification to a patient’s primary care physician (PCP).
But, for one reason or another like coordination issues, busy schedule, the
physician practice may never have received it.
There are many such problems as the above PCPs deal with every day. Let us
read through a few in detail.

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Insurance pre-authorization
1
The time a PCP invests on the process of insurance pre-authorization is
more. Waiting for the insurance to respond is neither good for the PCP, not
the patient.
Challenges Faced

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Finding the right specialist/imaging center
2
The number of imaging centers and specialist practices is increasing day-
by-day. It takes a lot of time and effort for the referral coordinator to narrow
down the referral coordinator’s search and find the right one.
Challenges Faced

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Time Spent
3
As the referrals are handled manually, a referring coordinator spends about
half-an-hour to one-hour for a creating referral on an average and even more
time in following up the same.
Challenges Faced

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No Updates
4
After a referral is sent, both the referring and the receiving providers get
busy. It is not possible for both of them to be updated on the referral
progress. So the specialist/imaging center and the patient fail to update the
clinic on the progress of the referral. This results in open referral loops.
Challenges Faced

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Fortunately, many PCPs are realizing the need for a better way to process and manage referrals
securely. This is when they feel an automated Patient Referral Management System can help.
Manage your patient referrals better with the
HealthViewX solution
HealthViewX Patient Referral Management solution enables creating a referral in three simple
steps thus providing a successful referral program.
After the referral is created, it can be tracked with help of the status. Both the referring and
receiving providers will be notified of the appointments, test results, treatment
recommendations, etc.
HealthViewX can integrate with EMR/EHR and can also coordinate between the referring and
the receiving sides.

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Any referral has a timeline view which is common to both the receiving and the referring
providers.
Manage your patient referrals better with the
HealthViewX solution
In the timeline view, history of the referral can be seen for eg: notes related to the patient’s
health, previous status of the referral, etc.
Documents attachment and status change can also be done at any time of the referral process.
HealthViewX Patient Referral Management solution can always keep you updated on the
progress of the referral thus simplifying the referral process and helps in closing the referral
loop.

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Automating the insurance pre-
authorization process1
HealthViewX platform has a payer management module that maintains
and manages different payer details, their modes of prior authorization,
direct authorization procedures, payer forms and online portal links.
How has HealthViewX added value to
PCPs’ patient referral problems?

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Automating the insurance pre-
authorization process1
With this information already present, it provides the referral coordinator
the capability to automate prior authorization submission, status checks
coupled and fax integration.
It simplifies the process of insurance pre-authorization. The referral
coordinator need not waste time on the process anymore.
How has HealthViewX added value to
PCPs’ patient referral problems?

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Intelligent Provider Match
2
Our “Smart Search” feature makes it easy for the referring provider in
finding the right provider. It has smart filters and search options that help
in narrowing down the specialist based on the requirements.
How has HealthViewX added value to
PCPs’ patient referral problems?

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Establishing best practices
3
After using our HealthViewX Patient Referral Management System,
physicians were automatically alerted to appointments, referral status,
patient diagnostic reports and referral completion.
How has HealthViewX added value to
PCPs’ patient referral problems?

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Establishing best practices
3
As a result, we can cut down on miscommunications and bridge the gaps
between the specialist and the physician community. The system also
assembles a patient encounter record from the EMR/EHR and pushes it
directly to the physician.
How has HealthViewX added value to
PCPs’ patient referral problems?

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Forming a close-knit of trusted referral
receiving centers4
Our system helps in strengthening ties with the medical community. From
a history referral experiences the PCPs can from a close-knit of referral
receiving providers. Physicians can refer now patients to hospitals they
can rely on.
How has HealthViewX added value to
PCPs’ patient referral problems?

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HealthViewX Patient Referral Management
Solution helps the PCPs in handling and
managing their referrals.
Schedule a demo with us and our patient referral
management experts will guide you through our
HIPAA compliant solution.

16. Email: marketing@healthviewx.com
Phone: +1 (214)-461-0242Contact us anytime.
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